Simon
cec5607c45
为管理后台'排查流程图'模块加 JSON 在线编辑能力 + 提供 9 套 办公 IT 常见故障排查模板种子数据(账号/系统/企微/VPN/邮箱/网络/ 打印机/软件/硬件),管理员可基于此学习、筛选、修改、新增。 ## 选型(按'优选开源'原则) - @codemirror/lang-json / state / theme-one-dark / view - codemirror(核心) - vue-codemirror(Vue 3 集成) - vue-json-pretty(JSON 树形预览) 全部为社区成熟开源组件,非自行开发 ## 改动 - frontend-admin/package.json: 加 6 个 npm 依赖 - frontend-admin/src/api/troubleshooting.ts(新): TS 类型 + 5 个 API client(listTemplates / getTemplate / createTemplate / updateTemplate / deleteTemplate) + formatJson/validateJson/ countNodes/countDecisions 工具函数 - frontend-admin/src/components/flowchart/FlowchartEditorDialog.vue(新): 双面板编辑器(左 CodeMirror + 右 vue-json-pretty), 实时 JSON 校验 + 节点/决策统计 + 格式/复制/导出按钮 - frontend-admin/src/views/Flowcharts.vue(改): 列表 + 导入/导出/ 新建按钮 + EditorDialog 集成 + 文件上传 + 删除确认 ## 9 套种子数据 - 01-account-password.json 账号密码 - 02-pc-system.json 电脑系统 - 03-wecom.json 企微问题 - 04-vpn.json VPN 接入 - 05-email.json 邮箱 - 06-network.json 网络 - 07-printer.json 打印机 - 08-software.json 软件 - 09-hardware.json 硬件 每套 ~150-200 行,结构:name / category / description / estimated_time / difficulty / tags / root_node(决策树) ## 工具脚本 - data/seed-templates/build_all.py: 合并 9 个 JSON 成 00-all.json
90 lines
2.9 KiB
JSON
90 lines
2.9 KiB
JSON
{
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"name": "网络 / WiFi 故障排查",
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"category": "network",
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"description": "员工连不上公司 WiFi、有线网慢、IP 冲突、WiFi 认证失败、丢包",
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"estimated_time": 10,
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"difficulty": 2,
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"tags": ["网络", "WiFi", "有线", "IP冲突", "丢包"],
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"root_node": {
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"id": "fc-net-1",
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"type": "step",
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"label": "确认故障范围(单个员工/同楼层/全公司)",
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"status": "pending",
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"children": [
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{
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"id": "fc-net-2",
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"type": "decision",
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"label": "影响范围多大?",
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"yes_branch": {
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"id": "fc-net-3",
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"type": "step",
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"label": "【全公司/楼层】立即升级二线:网络团队",
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"children": [
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{
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"id": "fc-net-4",
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"type": "step",
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"label": "同时记录:故障时间 + 影响人数 + 现场照片"
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}
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]
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},
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"no_branch": {
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"id": "fc-net-5",
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"type": "step",
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"label": "【单个员工】继续单点排查",
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"children": [
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{
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"id": "fc-net-6",
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"type": "decision",
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"label": "有线网 or WiFi?",
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"yes_branch": {
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"id": "fc-net-7",
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"type": "step",
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"label": "检查网线 + 换端口 + 重新拨号",
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"children": [
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{
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"id": "fc-net-8",
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"type": "decision",
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"label": "换端口能用?",
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"yes_branch": {
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"id": "fc-net-9",
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"type": "step",
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"label": "原端口硬件故障,工单报修"
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},
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"no_branch": {
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"id": "fc-net-10",
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"type": "step",
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"label": "检查 IP 冲突:ipconfig /all + 释放续租"
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}
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}
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]
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},
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"no_branch": {
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"id": "fc-net-11",
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"type": "step",
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"label": "WiFi 排查:重连 + 忘记网络 + 检查 SSID",
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"children": [
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{
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"id": "fc-net-12",
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"type": "decision",
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"label": "其他员工同位置能用 WiFi?",
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"yes_branch": {
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"id": "fc-net-13",
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"type": "step",
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"label": "员工设备问题:重装网卡驱动 + 升级系统"
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},
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"no_branch": {
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"id": "fc-net-14",
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"type": "step",
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"label": "AP 信号弱:升级二线查 AP 部署"
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}
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}
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]
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}
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}
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]
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}
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}
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]
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}
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}
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