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wecom_it_smart_desk/data/seed-templates/06-network.json
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{
"name": "网络 / WiFi 故障排查",
"category": "network",
"description": "员工连不上公司 WiFi、有线网慢、IP 冲突、WiFi 认证失败、丢包",
"estimated_time": 10,
"difficulty": 2,
"tags": ["网络", "WiFi", "有线", "IP冲突", "丢包"],
"root_node": {
"id": "fc-net-1",
"type": "step",
"label": "确认故障范围(单个员工/同楼层/全公司)",
"status": "pending",
"children": [
{
"id": "fc-net-2",
"type": "decision",
"label": "影响范围多大?",
"yes_branch": {
"id": "fc-net-3",
"type": "step",
"label": "【全公司/楼层】立即升级二线:网络团队",
"children": [
{
"id": "fc-net-4",
"type": "step",
"label": "同时记录:故障时间 + 影响人数 + 现场照片"
}
]
},
"no_branch": {
"id": "fc-net-5",
"type": "step",
"label": "【单个员工】继续单点排查",
"children": [
{
"id": "fc-net-6",
"type": "decision",
"label": "有线网 or WiFi?",
"yes_branch": {
"id": "fc-net-7",
"type": "step",
"label": "检查网线 + 换端口 + 重新拨号",
"children": [
{
"id": "fc-net-8",
"type": "decision",
"label": "换端口能用?",
"yes_branch": {
"id": "fc-net-9",
"type": "step",
"label": "原端口硬件故障,工单报修"
},
"no_branch": {
"id": "fc-net-10",
"type": "step",
"label": "检查 IP 冲突:ipconfig /all + 释放续租"
}
}
]
},
"no_branch": {
"id": "fc-net-11",
"type": "step",
"label": "WiFi 排查:重连 + 忘记网络 + 检查 SSID",
"children": [
{
"id": "fc-net-12",
"type": "decision",
"label": "其他员工同位置能用 WiFi?",
"yes_branch": {
"id": "fc-net-13",
"type": "step",
"label": "员工设备问题:重装网卡驱动 + 升级系统"
},
"no_branch": {
"id": "fc-net-14",
"type": "step",
"label": "AP 信号弱:升级二线查 AP 部署"
}
}
]
}
}
]
}
}
]
}
}