Simon
714 lines
24 KiB
TypeScript
714 lines
24 KiB
TypeScript
// =============================================================================
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// 企微IT智能服务台 — 管理后台 API 调用函数
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// =============================================================================
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// 说明：封装所有管理后台 API 端点调用，统一返回类型
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// 所有函数返回 axios response，调用方从 response 获取业务数据
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import apiClient from './index'
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import axios from 'axios'
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// 运行期日志下载使用独立 axios 实例：响应为 blob（文件流），
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// 不能走 apiClient 的 JSON 信封拦截器（会把 blob 当成 {code,message,data} 解析而报错）。
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const downloadClient = axios.create({
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baseURL: '/api',
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timeout: 30000,
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})
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downloadClient.interceptors.request.use((config) => {
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const token = localStorage.getItem('admin_token')
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if (token) {
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config.headers.Authorization = `Bearer ${token}`
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}
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return config
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})
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import type {
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DashboardOverview,
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ConfigGroup,
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UpdateConfigRequest,
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UpdateConfigResponse,
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PaginatedData,
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ConfigChangeLogEntry,
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Agent,
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CreateAgentRequest,
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UpdateAgentRequest,
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Integration,
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UpdateIntegrationRequest,
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QuickReplyTemplate,
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ReviewQuickReplyRequest,
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ReviewQuickReplyResponse,
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AssignmentModeConfig,
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UpdateAssignmentModeRequest,
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MonitorSessionsData,
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SearchResults,
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Role,
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RoleAssignRequest,
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RoleRevokeRequest,
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RoleMappingRule,
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RoleMappingRuleRequest,
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EmployeeSearchResponse,
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} from '@/types'
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// ==========================================================================
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// 运营总览
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// ==========================================================================
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/** 获取仪表盘统计数据 */
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export function getDashboardOverview(): Promise<{ data: { code: number; data: DashboardOverview; message: string } }> {
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return apiClient.get('/admin/dashboard/overview')
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}
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// ==========================================================================
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// 功能开关/参数管理
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// ==========================================================================
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/** 获取全部配置项（按功能分组） */
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export function getConfigGroups(): Promise<{ data: { code: number; data: { groups: ConfigGroup[] }; message: string } }> {
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return apiClient.get('/admin/configs')
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}
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/** 更新单个配置项 */
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export function updateConfig(
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key: string,
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value: string
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): Promise<{ data: { code: number; data: UpdateConfigResponse; message: string } }> {
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const body: UpdateConfigRequest = { value }
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return apiClient.put(`/admin/configs/${key}`, body)
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}
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/** 获取指定配置项的变更历史 */
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export function getConfigHistory(
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key: string,
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limit: number = 20
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): Promise<{ data: { code: number; data: { items: ConfigChangeLogEntry[] }; message: string } }> {
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return apiClient.get(`/admin/configs/${key}/history`, { params: { limit } })
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}
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// ==========================================================================
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// 坐席管理
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// ==========================================================================
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/** 获取坐席列表（管理视图） */
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export function getAgents(
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status?: string
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): Promise<{ data: { code: number; data: { items: Agent[] }; message: string } }> {
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const params: Record<string, string> = {}
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if (status && status !== 'all') {
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params.status = status
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}
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return apiClient.get('/admin/agents', { params })
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}
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/** 添加坐席 */
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export function createAgent(
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data: CreateAgentRequest
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): Promise<{ data: { code: number; data: Agent; message: string } }> {
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return apiClient.post('/admin/agents', data)
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}
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/** 编辑坐席 */
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export function updateAgent(
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id: string,
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data: UpdateAgentRequest
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): Promise<{ data: { code: number; data: Agent; message: string } }> {
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return apiClient.put(`/admin/agents/${id}`, data)
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}
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// ==========================================================================
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// OTP 管理
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// ==========================================================================
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/** 强制解绑OTP */
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export function unbindOtp(
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id: string
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): Promise<{ data: { code: number; data: { message: string }; message: string } }> {
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return apiClient.post(`/admin/agents/${id}/otp-unbind`)
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}
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/** 移除坐席 */
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export function deleteAgent(
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id: string
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): Promise<{ data: { code: number; data: null; message: string } }> {
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return apiClient.delete(`/admin/agents/${id}`)
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}
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/** 重置坐席密码 */
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export function resetAgentPassword(
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id: string,
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newPassword: string
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): Promise<{ data: { code: number; data: { message: string }; message: string } }> {
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return apiClient.post(`/admin/agents/${id}/reset-password`, { new_password: newPassword })
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}
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// ==========================================================================
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// 外部系统集成配置
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// ==========================================================================
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/** 获取集成系统列表及配置状态 */
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export function getIntegrations(): Promise<{ data: { code: number; data: { items: Integration[] }; message: string } }> {
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return apiClient.get('/admin/integrations')
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}
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/** 更新集成配置（支持 url_key 和 access_key 两种模式） */
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export function updateIntegration(
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id: string,
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data: UpdateIntegrationRequest
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): Promise<{ data: { code: number; data: Integration; message: string } }> {
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return apiClient.put(`/admin/integrations/${id}`, data)
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}
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// ==========================================================================
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// 火绒安全集成 API
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// ==========================================================================
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/** 火绒连接测试结果 */
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export interface HuorongTestResult {
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success: boolean
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message: string
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total_terminals?: number
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}
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/** 测试火绒API连接 */
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export function testHuorongConnection(): Promise<{ data: { code: number; data: HuorongTestResult; message: string } }> {
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return apiClient.post('/admin/integrations/huorong/test')
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}
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/** 火绒终端列表 */
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export function getHuorongTerminals(
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params?: { group_id?: string; page?: number; per_page?: number }
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): Promise<{ data: { code: number; data: any; message: string } }> {
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return apiClient.get('/admin/integrations/huorong/terminals', { params })
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}
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/** 火绒终端详情 */
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export function getHuorongTerminalDetail(
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clientId: string
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): Promise<{ data: { code: number; data: any; message: string } }> {
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return apiClient.get(`/admin/integrations/huorong/terminals/${clientId}`)
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}
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/** 火绒漏洞信息 */
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export function getHuorongLeaks(
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params?: { group_id?: string; page?: number; per_page?: number }
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): Promise<{ data: { code: number; data: any; message: string } }> {
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return apiClient.get('/admin/integrations/huorong/leaks', { params })
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}
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/** 火绒病毒事件 */
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export function getHuorongVirusEvents(
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params?: { client_id?: string; group_id?: string; query_type?: number; page?: number; per_page?: number }
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): Promise<{ data: { code: number; data: any; message: string } }> {
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return apiClient.get('/admin/integrations/huorong/virus-events', { params })
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}
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// ==========================================================================
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// 联软LV7000 安全集成 API
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// ==========================================================================
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/** 测试联软API连接 */
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export function testLianruanConnection(): Promise<{ data: { code: number; data: any; message: string } }> {
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return apiClient.post('/admin/integrations/lianruan/test')
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}
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/** 联软终端查询（核心映射接口） */
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export function queryLianruanTerminals(
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params?: { strusername?: string; strdevname?: string; strdevip?: string; page?: number; per_page?: number }
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): Promise<{ data: { code: number; data: any; message: string } }> {
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return apiClient.get('/admin/integrations/lianruan/terminals', { params })
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}
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// ==========================================================================
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// RAGFlow 知识检索集成
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// ==========================================================================
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/** 测试 RAGFlow API 连接 */
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export function testRagflowConnection(): Promise<{ data: { code: number; data: { success: boolean; message: string }; message: string } }> {
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return apiClient.post('/admin/integrations/ragflow/test')
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}
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/** 列出 RAGFlow 知识库（数据集） */
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export function getRagflowDatasets(params?: {
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page?: number
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page_size?: number
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}): Promise<{ data: { code: number; data: { items: any[]; total: number }; message: string } }> {
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return apiClient.get('/admin/integrations/ragflow/datasets', { params })
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}
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/** RAGFlow 知识检索测试 */
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export function ragflowRetrieval(params: {
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question: string
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dataset_ids?: string
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top_k?: number
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}): Promise<{ data: { code: number; data: { chunks: any[]; doc_aggs: any[]; total: number }; message: string } }> {
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return apiClient.post('/admin/integrations/ragflow/retrieval', null, { params })
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}
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/** 联软终端详细信息 */
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export function getLianruanTerminalDetail(
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devname: string
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): Promise<{ data: { code: number; data: any; message: string } }> {
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return apiClient.get(`/admin/integrations/lianruan/terminals/${encodeURIComponent(devname)}/detail`)
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}
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// ==========================================================================
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// 快速回复审核
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// ==========================================================================
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/** 获取待审核模板列表 */
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export function getPendingQuickReplies(
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category?: string
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): Promise<{ data: { code: number; data: { items: QuickReplyTemplate[] }; message: string } }> {
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const params: Record<string, string> = {}
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if (category && category !== '全部') {
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params.category = category
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}
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return apiClient.get('/admin/quick-replies/pending', { params })
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}
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/** 审核快速回复模板（通过/驳回） */
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export function reviewQuickReply(
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id: string,
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action: string,
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reason?: string
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): Promise<{ data: { code: number; data: ReviewQuickReplyResponse; message: string } }> {
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const body: ReviewQuickReplyRequest = { action: action as ReviewQuickReplyRequest['action'], reason }
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return apiClient.put(`/admin/quick-replies/${id}/review`, body)
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}
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/** 创建快速回复模板 */
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export function createQuickReplyTemplate(
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data: QuickReplyTemplate
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): Promise<{ data: { code: number; data: QuickReplyTemplate; message: string } }> {
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return apiClient.post('/quick-replies', data)
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}
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/** 更新快速回复模板 */
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export function updateQuickReplyTemplate(
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id: string,
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data: Partial<QuickReplyTemplate>
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): Promise<{ data: { code: number; data: QuickReplyTemplate; message: string } }> {
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return apiClient.put(`/quick-replies/${id}`, data)
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}
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// ==========================================================================
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// 知识库管理
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// ==========================================================================
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/** 知识库条目类型 */
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export interface KnowledgeBaseItem {
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id: string
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category: string
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title: string
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content: string
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tags: string[]
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view_count: number
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use_count: number
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created_at: string
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updated_at: string
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}
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/** 获取知识库列表 */
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export function getKnowledgeBase(
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category?: string,
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keyword?: string
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): Promise<{ data: { code: number; data: { items: KnowledgeBaseItem[] }; message: string } }> {
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const params: Record<string, string> = {}
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if (category) params.category = category
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if (keyword) params.keyword = keyword
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return apiClient.get('/knowledge', { params })
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}
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/** 创建知识库条目 */
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export function createKnowledgeBase(
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data: Omit<KnowledgeBaseItem, 'id' | 'view_count' | 'use_count' | 'created_at' | 'updated_at'>
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): Promise<{ data: { code: number; data: KnowledgeBaseItem; message: string } }> {
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return apiClient.post('/knowledge', data)
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}
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/** 更新知识库条目 */
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export function updateKnowledgeBase(
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id: string,
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data: Partial<KnowledgeBaseItem>
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): Promise<{ data: { code: number; data: KnowledgeBaseItem; message: string } }> {
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return apiClient.put(`/knowledge/${id}`, data)
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}
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/** 删除知识库条目 */
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export function deleteKnowledgeBase(
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id: string
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): Promise<{ data: { code: number; data: null; message: string } }> {
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return apiClient.delete(`/knowledge/${id}`)
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}
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// ==========================================================================
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// 消息分配模式
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// ==========================================================================
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/** 获取当前分配模式 */
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export function getAssignmentMode(): Promise<{ data: { code: number; data: AssignmentModeConfig; message: string } }> {
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return apiClient.get('/admin/assignment-mode')
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}
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/** 切换分配模式 */
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export function updateAssignmentMode(
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mode: string
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): Promise<{ data: { code: number; data: AssignmentModeConfig; message: string } }> {
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const body: UpdateAssignmentModeRequest = { mode }
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return apiClient.put('/admin/assignment-mode', body)
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}
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// ==========================================================================
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// 会话监控
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// ==========================================================================
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/** 获取实时会话列表（Demo预览） */
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export function getMonitorSessions(
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status?: string
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): Promise<{ data: { code: number; data: MonitorSessionsData; message: string } }> {
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const params: Record<string, string> = {}
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if (status) {
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params.status = status
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}
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return apiClient.get('/admin/monitor/sessions', { params })
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}
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// ==========================================================================
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// 全局搜索
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// ==========================================================================
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/** 搜索配置项、坐席、快速回复 */
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export function globalSearch(
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query: string
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): Promise<{ data: { code: number; data: SearchResults; message: string } }> {
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return apiClient.get('/admin/search', { params: { q: query } })
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}
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// ==========================================================================
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// 角色管理
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// ==========================================================================
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/** 获取所有角色列表（含用户数量统计） */
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export function getRoles(): Promise<{ data: { code: number; data: Role[]; message: string } }> {
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return apiClient.get('/admin/roles')
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}
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/** 获取用户角色分配列表 */
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export function getUserRoleAssignments(): Promise<{ data: { code: number; data: any[]; message: string } }> {
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return apiClient.get('/admin/roles/user-roles')
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}
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/** 手动分配角色给用户 */
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export function assignRole(
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data: RoleAssignRequest
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): Promise<{ data: { code: number; data: null; message: string } }> {
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return apiClient.post('/admin/roles/assign', data)
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}
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/** 员工目录搜索（分配角色时按姓名/账号自动补全） */
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export function searchEmployees(
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q: string
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): Promise<{ data: { code: number; data: EmployeeSearchResponse; message: string } }> {
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return apiClient.get('/admin/roles/employees/search', { params: { q } })
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}
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/** 撤销用户角色 */
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export function revokeRole(
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data: RoleRevokeRequest
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): Promise<{ data: { code: number; data: null; message: string } }> {
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return apiClient.post('/admin/roles/revoke', data)
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}
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/** 获取所有角色映射规则 */
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export function getRoleMappingRules(): Promise<{ data: { code: number; data: RoleMappingRule[]; message: string } }> {
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return apiClient.get('/admin/roles/mapping-rules')
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}
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/** 创建角色映射规则 */
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export function createRoleMappingRule(
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data: RoleMappingRuleRequest
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): Promise<{ data: { code: number; data: { id: string }; message: string } }> {
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return apiClient.post('/admin/roles/mapping-rules', data)
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}
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/** 删除角色映射规则 */
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export function deleteRoleMappingRule(
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ruleId: string
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): Promise<{ data: { code: number; data: null; message: string } }> {
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return apiClient.delete(`/admin/roles/mapping-rules/${ruleId}`)
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}
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// ==========================================================================
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// P2: 会话审计
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// ==========================================================================
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/** 获取会话审计列表 */
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export function getAuditConversations(params?: {
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status?: string
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agent_id?: string
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keyword?: string
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date_from?: string
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date_to?: string
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page?: number
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page_size?: number
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}): Promise<{ data: { code: number; data: { items: any[]; total: number; page: number; page_size: number }; message: string } }> {
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return apiClient.get('/admin/audit/conversations', { params })
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}
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/** 获取会话审计详情（含消息列表） */
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export function getAuditConversationDetail(
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conversationId: string
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): Promise<{ data: { code: number; data: any; message: string } }> {
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return apiClient.get(`/admin/audit/conversations/${conversationId}`)
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}
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// ==========================================================================
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// P2: 坐席绩效统计
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// ==========================================================================
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/** 获取坐席绩效统计 */
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export function getAgentPerformance(params?: {
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date_from?: string
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date_to?: string
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}): Promise<{ data: { code: number; data: { items: any[] }; message: string } }> {
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return apiClient.get('/admin/agent-performance', { params })
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}
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// ==========================================================================
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// P2: 系统日志
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// ==========================================================================
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/** 获取系统日志（配置变更历史），支持配置键/操作人/时间范围筛选 */
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export function getSystemLogs(params?: {
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page?: number
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page_size?: number
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config_key?: string
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changed_by?: string
|
||
from?: string
|
||
to?: string
|
||
}): Promise<{ data: { code: number; data: { items: any[]; total: number; page: number; page_size: number }; message: string } }> {
|
||
return apiClient.get('/admin/system-logs', { params })
|
||
}
|
||
|
||
// ==========================================================================
|
||
// 安全审计日志 (B) — 复用既有后端 GET /admin/audit-logs
|
||
// ==========================================================================
|
||
|
||
/** 获取安全审计日志（分页 + 操作人/操作类型/时间范围筛选） */
|
||
export function getAuditLogs(params?: {
|
||
employee_id?: string
|
||
action?: string
|
||
from?: string
|
||
to?: string
|
||
page?: number
|
||
page_size?: number
|
||
}): Promise<{ data: { code: number; data: { items: any[]; total: number; page: number; page_size: number }; message: string } }> {
|
||
return apiClient.get('/admin/audit-logs', { params })
|
||
}
|
||
|
||
// ==========================================================================
|
||
// 运行期日志 (D) — 新增后端 GET /admin/runtime-logs
|
||
// ==========================================================================
|
||
|
||
/** 获取运行期日志（分页 + 级别/时间/关键字筛选） */
|
||
export function getRuntimeLogs(params?: {
|
||
level?: string
|
||
from?: string
|
||
to?: string
|
||
keyword?: string
|
||
page?: number
|
||
page_size?: number
|
||
}): Promise<{ data: { code: number; data: { items: any[]; total: number; page: number; page_size: number }; message: string } }> {
|
||
return apiClient.get('/admin/runtime-logs', { params })
|
||
}
|
||
|
||
/** 下载运行期日志（命中行文本，blob 流，responseType: blob） */
|
||
export function getRuntimeLogDownload(params?: {
|
||
level?: string
|
||
from?: string
|
||
to?: string
|
||
keyword?: string
|
||
}): Promise<Blob> {
|
||
return downloadClient
|
||
.get('/admin/runtime-logs', {
|
||
params: { ...params, download: true },
|
||
responseType: 'blob',
|
||
})
|
||
.then((res) => res.data as Blob)
|
||
}
|
||
|
||
// ==========================================================================
|
||
// P2: 满意度评价统计
|
||
// ==========================================================================
|
||
|
||
/** 满意度评价统计数据项 */
|
||
export interface EvaluationStatsItem {
|
||
label: string
|
||
count: number
|
||
percentage: number
|
||
}
|
||
|
||
/** 满意度评价记录 */
|
||
export interface EvaluationRecord {
|
||
id: string
|
||
conversation_id: string
|
||
employee_id: string
|
||
employee_name: string
|
||
star_rating: number
|
||
emoji: string
|
||
feedback_text: string | null
|
||
created_at: string
|
||
}
|
||
|
||
/** 满意度评价统计响应 */
|
||
export interface EvaluationStatsResponse {
|
||
total_count: number
|
||
avg_star_rating: number
|
||
star_distribution: EvaluationStatsItem[]
|
||
emoji_distribution: EvaluationStatsItem[]
|
||
recent_evaluations: EvaluationRecord[]
|
||
}
|
||
|
||
/** 获取满意度评价统计数据 */
|
||
export function getEvaluationStats(params?: {
|
||
page?: number
|
||
page_size?: number
|
||
}): Promise<{ data: { code: number; data: EvaluationStatsResponse; message: string } }> {
|
||
return apiClient.get('/evaluations/stats', { params })
|
||
}
|
||
|
||
// ==========================================================================
|
||
// 知识库自动迭代 (P2-13)
|
||
// ==========================================================================
|
||
|
||
/** 知识库优化建议项 */
|
||
export interface KnowledgeSuggestionItem {
|
||
id: string
|
||
suggestion_type: 'new_faq' | 'update' | 'outdated'
|
||
status: 'pending' | 'approved' | 'rejected' | 'applied'
|
||
title: string
|
||
content: string
|
||
category: string
|
||
tags: string[]
|
||
source_type: 'annotation' | 'conversation' | 'ai_uncertain'
|
||
source_data: string[] | null
|
||
reason: string | null
|
||
reject_reason: string | null
|
||
reviewer_id: string | null
|
||
reviewed_at: string | null
|
||
created_at: string
|
||
updated_at: string
|
||
}
|
||
|
||
/** 知识库优化建议统计 */
|
||
export interface KnowledgeSuggestionStats {
|
||
total: number
|
||
pending: number
|
||
approved: number
|
||
rejected: number
|
||
applied: number
|
||
new_faq_count: number
|
||
update_count: number
|
||
outdated_count: number
|
||
}
|
||
|
||
/** 获取知识库优化建议列表 */
|
||
export function getKnowledgeSuggestions(params?: {
|
||
status?: string
|
||
suggestion_type?: string
|
||
page?: number
|
||
page_size?: number
|
||
}): Promise<{ data: { code: number; data: { total: number; items: KnowledgeSuggestionItem[] }; message: string } }> {
|
||
return apiClient.get('/admin/knowledge-iteration/suggestions', { params })
|
||
}
|
||
|
||
/** 获取知识库优化建议详情 */
|
||
export function getKnowledgeSuggestion(
|
||
id: string
|
||
): Promise<{ data: { code: number; data: KnowledgeSuggestionItem; message: string } }> {
|
||
return apiClient.get(`/admin/knowledge-iteration/suggestions/${id}`)
|
||
}
|
||
|
||
/** 触发知识库迭代分析 */
|
||
export function triggerKnowledgeIterationAnalysis(params: {
|
||
days?: number
|
||
}): Promise<{ data: { code: number; data: any; message: string } }> {
|
||
return apiClient.post('/admin/knowledge-iteration/analyze', null, { params })
|
||
}
|
||
|
||
/** 获取知识库建议统计 */
|
||
export function getKnowledgeSuggestionStats(): Promise<{ data: { code: number; data: KnowledgeSuggestionStats; message: string } }> {
|
||
return apiClient.get('/admin/knowledge-iteration/stats')
|
||
}
|
||
|
||
/** 审核通过知识库建议 */
|
||
export function approveKnowledgeSuggestion(
|
||
id: string
|
||
): Promise<{ data: { code: number; data: KnowledgeSuggestionItem; message: string } }> {
|
||
return apiClient.post(`/admin/knowledge-iteration/suggestions/${id}/approve`)
|
||
}
|
||
|
||
/** 拒绝知识库建议 */
|
||
export function rejectKnowledgeSuggestion(
|
||
id: string,
|
||
body: { reject_reason: string }
|
||
): Promise<{ data: { code: number; data: KnowledgeSuggestionItem; message: string } }> {
|
||
return apiClient.post(`/admin/knowledge-iteration/suggestions/${id}/reject`, body)
|
||
}
|
||
|
||
/** 管理员 API 对象 (供 KnowledgeSuggestions 等页面使用) */
|
||
export const adminApi = {
|
||
getKnowledgeSuggestions,
|
||
getKnowledgeSuggestionStats,
|
||
triggerKnowledgeIterationAnalysis,
|
||
approveKnowledgeSuggestion,
|
||
rejectKnowledgeSuggestion,
|
||
getDashboardOverview,
|
||
getConfigGroups,
|
||
updateConfig,
|
||
getConfigHistory,
|
||
getAgents,
|
||
createAgent,
|
||
updateAgent,
|
||
unbindOtp,
|
||
deleteAgent,
|
||
getIntegrations,
|
||
updateIntegration,
|
||
testHuorongConnection,
|
||
getHuorongTerminals,
|
||
getHuorongTerminalDetail,
|
||
getHuorongLeaks,
|
||
getHuorongVirusEvents,
|
||
testLianruanConnection,
|
||
queryLianruanTerminals,
|
||
getLianruanTerminalDetail,
|
||
testRagflowConnection,
|
||
getRagflowDatasets,
|
||
ragflowRetrieval,
|
||
getPendingQuickReplies,
|
||
reviewQuickReply,
|
||
createQuickReplyTemplate,
|
||
updateQuickReplyTemplate,
|
||
getKnowledgeBase,
|
||
createKnowledgeBase,
|
||
updateKnowledgeBase,
|
||
deleteKnowledgeBase,
|
||
getAssignmentMode,
|
||
updateAssignmentMode,
|
||
getMonitorSessions,
|
||
globalSearch,
|
||
getRoles,
|
||
assignRole,
|
||
revokeRole,
|
||
getRoleMappingRules,
|
||
createRoleMappingRule,
|
||
deleteRoleMappingRule,
|
||
getAuditConversations,
|
||
getAuditConversationDetail,
|
||
getAgentPerformance,
|
||
getSystemLogs,
|
||
getEvaluationStats,
|
||
getAuditLogs,
|
||
getRuntimeLogs,
|
||
getRuntimeLogDownload,
|
||
}
|