// =============================================================================
// 企微IT智能服务台 — 管理后台 API 调用函数
// =============================================================================
// 说明：封装所有管理后台 API 端点调用，统一返回类型
// 所有函数返回 axios response，调用方从 response 获取业务数据

import apiClient from './index'
import axios from 'axios'

// 运行期日志下载使用独立 axios 实例：响应为 blob（文件流），
// 不能走 apiClient 的 JSON 信封拦截器（会把 blob 当成 {code,message,data} 解析而报错）。
const downloadClient = axios.create({
  baseURL: '/api',
  timeout: 30000,
})
downloadClient.interceptors.request.use((config) => {
  const token = localStorage.getItem('admin_token')
  if (token) {
    config.headers.Authorization = `Bearer ${token}`
  }
  return config
})
import type {
  DashboardOverview,
  ConfigGroup,
  UpdateConfigRequest,
  UpdateConfigResponse,
  PaginatedData,
  ConfigChangeLogEntry,
  Agent,
  CreateAgentRequest,
  UpdateAgentRequest,
  Integration,
  UpdateIntegrationRequest,
  QuickReplyTemplate,
  ReviewQuickReplyRequest,
  ReviewQuickReplyResponse,
  AssignmentModeConfig,
  UpdateAssignmentModeRequest,
  MonitorSessionsData,
  SearchResults,
  Role,
  RoleAssignRequest,
  RoleRevokeRequest,
  RoleMappingRule,
  RoleMappingRuleRequest,
  EmployeeSearchResponse,
} from '@/types'

// ==========================================================================
// 运营总览
// ==========================================================================

/** 获取仪表盘统计数据 */
export function getDashboardOverview(): Promise<{ data: { code: number; data: DashboardOverview; message: string } }> {
  return apiClient.get('/admin/dashboard/overview')
}

// ==========================================================================
// 功能开关/参数管理
// ==========================================================================

/** 获取全部配置项（按功能分组） */
export function getConfigGroups(): Promise<{ data: { code: number; data: { groups: ConfigGroup[] }; message: string } }> {
  return apiClient.get('/admin/configs')
}

/** 更新单个配置项 */
export function updateConfig(
  key: string,
  value: string
): Promise<{ data: { code: number; data: UpdateConfigResponse; message: string } }> {
  const body: UpdateConfigRequest = { value }
  return apiClient.put(`/admin/configs/${key}`, body)
}

/** 获取指定配置项的变更历史 */
export function getConfigHistory(
  key: string,
  limit: number = 20
): Promise<{ data: { code: number; data: { items: ConfigChangeLogEntry[] }; message: string } }> {
  return apiClient.get(`/admin/configs/${key}/history`, { params: { limit } })
}

// ==========================================================================
// 坐席管理
// ==========================================================================

/** 获取坐席列表（管理视图） */
export function getAgents(
  status?: string
): Promise<{ data: { code: number; data: { items: Agent[] }; message: string } }> {
  const params: Record<string, string> = {}
  if (status && status !== 'all') {
    params.status = status
  }
  return apiClient.get('/admin/agents', { params })
}

/** 添加坐席 */
export function createAgent(
  data: CreateAgentRequest
): Promise<{ data: { code: number; data: Agent; message: string } }> {
  return apiClient.post('/admin/agents', data)
}

/** 编辑坐席 */
export function updateAgent(
  id: string,
  data: UpdateAgentRequest
): Promise<{ data: { code: number; data: Agent; message: string } }> {
  return apiClient.put(`/admin/agents/${id}`, data)
}

// ==========================================================================
// OTP 管理
// ==========================================================================

/** 强制解绑OTP */
export function unbindOtp(
  id: string
): Promise<{ data: { code: number; data: { message: string }; message: string } }> {
  return apiClient.post(`/admin/agents/${id}/otp-unbind`)
}

/** 移除坐席 */
export function deleteAgent(
  id: string
): Promise<{ data: { code: number; data: null; message: string } }> {
  return apiClient.delete(`/admin/agents/${id}`)
}

/** 重置坐席密码 */
export function resetAgentPassword(
  id: string,
  newPassword: string
): Promise<{ data: { code: number; data: { message: string }; message: string } }> {
  return apiClient.post(`/admin/agents/${id}/reset-password`, { new_password: newPassword })
}

// ==========================================================================
// 外部系统集成配置
// ==========================================================================

/** 获取集成系统列表及配置状态 */
export function getIntegrations(): Promise<{ data: { code: number; data: { items: Integration[] }; message: string } }> {
  return apiClient.get('/admin/integrations')
}

/** 更新集成配置（支持 url_key 和 access_key 两种模式） */
export function updateIntegration(
  id: string,
  data: UpdateIntegrationRequest
): Promise<{ data: { code: number; data: Integration; message: string } }> {
  return apiClient.put(`/admin/integrations/${id}`, data)
}

// ==========================================================================
// 火绒安全集成 API
// ==========================================================================

/** 火绒连接测试结果 */
export interface HuorongTestResult {
  success: boolean
  message: string
  total_terminals?: number
}

/** 测试火绒API连接 */
export function testHuorongConnection(): Promise<{ data: { code: number; data: HuorongTestResult; message: string } }> {
  return apiClient.post('/admin/integrations/huorong/test')
}

/** 火绒终端列表 */
export function getHuorongTerminals(
  params?: { group_id?: string; page?: number; per_page?: number }
): Promise<{ data: { code: number; data: any; message: string } }> {
  return apiClient.get('/admin/integrations/huorong/terminals', { params })
}

/** 火绒终端详情 */
export function getHuorongTerminalDetail(
  clientId: string
): Promise<{ data: { code: number; data: any; message: string } }> {
  return apiClient.get(`/admin/integrations/huorong/terminals/${clientId}`)
}

/** 火绒漏洞信息 */
export function getHuorongLeaks(
  params?: { group_id?: string; page?: number; per_page?: number }
): Promise<{ data: { code: number; data: any; message: string } }> {
  return apiClient.get('/admin/integrations/huorong/leaks', { params })
}

/** 火绒病毒事件 */
export function getHuorongVirusEvents(
  params?: { client_id?: string; group_id?: string; query_type?: number; page?: number; per_page?: number }
): Promise<{ data: { code: number; data: any; message: string } }> {
  return apiClient.get('/admin/integrations/huorong/virus-events', { params })
}

// ==========================================================================
// 联软LV7000 安全集成 API
// ==========================================================================

/** 测试联软API连接 */
export function testLianruanConnection(): Promise<{ data: { code: number; data: any; message: string } }> {
  return apiClient.post('/admin/integrations/lianruan/test')
}

/** 联软终端查询（核心映射接口） */
export function queryLianruanTerminals(
  params?: { strusername?: string; strdevname?: string; strdevip?: string; page?: number; per_page?: number }
): Promise<{ data: { code: number; data: any; message: string } }> {
  return apiClient.get('/admin/integrations/lianruan/terminals', { params })
}


// ==========================================================================
// RAGFlow 知识检索集成
// ==========================================================================

/** 测试 RAGFlow API 连接 */
export function testRagflowConnection(): Promise<{ data: { code: number; data: { success: boolean; message: string }; message: string } }> {
  return apiClient.post('/admin/integrations/ragflow/test')
}

/** 列出 RAGFlow 知识库（数据集） */
export function getRagflowDatasets(params?: {
  page?: number
  page_size?: number
}): Promise<{ data: { code: number; data: { items: any[]; total: number }; message: string } }> {
  return apiClient.get('/admin/integrations/ragflow/datasets', { params })
}

/** RAGFlow 知识检索测试 */
export function ragflowRetrieval(params: {
  question: string
  dataset_ids?: string
  top_k?: number
}): Promise<{ data: { code: number; data: { chunks: any[]; doc_aggs: any[]; total: number }; message: string } }> {
  return apiClient.post('/admin/integrations/ragflow/retrieval', null, { params })
}

/** 联软终端详细信息 */
export function getLianruanTerminalDetail(
  devname: string
): Promise<{ data: { code: number; data: any; message: string } }> {
  return apiClient.get(`/admin/integrations/lianruan/terminals/${encodeURIComponent(devname)}/detail`)
}

// ==========================================================================
// 快速回复审核
// ==========================================================================

/** 获取待审核模板列表 */
export function getPendingQuickReplies(
  category?: string
): Promise<{ data: { code: number; data: { items: QuickReplyTemplate[] }; message: string } }> {
  const params: Record<string, string> = {}
  if (category && category !== '全部') {
    params.category = category
  }
  return apiClient.get('/admin/quick-replies/pending', { params })
}

/** 审核快速回复模板（通过/驳回） */
export function reviewQuickReply(
  id: string,
  action: string,
  reason?: string
): Promise<{ data: { code: number; data: ReviewQuickReplyResponse; message: string } }> {
  const body: ReviewQuickReplyRequest = { action: action as ReviewQuickReplyRequest['action'], reason }
  return apiClient.put(`/admin/quick-replies/${id}/review`, body)
}

/** 创建快速回复模板 */
export function createQuickReplyTemplate(
  data: QuickReplyTemplate
): Promise<{ data: { code: number; data: QuickReplyTemplate; message: string } }> {
  return apiClient.post('/quick-replies', data)
}

/** 更新快速回复模板 */
export function updateQuickReplyTemplate(
  id: string,
  data: Partial<QuickReplyTemplate>
): Promise<{ data: { code: number; data: QuickReplyTemplate; message: string } }> {
  return apiClient.put(`/quick-replies/${id}`, data)
}

// ==========================================================================
// 知识库管理
// ==========================================================================

/** 知识库条目类型 */
export interface KnowledgeBaseItem {
  id: string
  category: string
  title: string
  content: string
  tags: string[]
  view_count: number
  use_count: number
  created_at: string
  updated_at: string
}

/** 获取知识库列表 */
export function getKnowledgeBase(
  category?: string,
  keyword?: string
): Promise<{ data: { code: number; data: { items: KnowledgeBaseItem[] }; message: string } }> {
  const params: Record<string, string> = {}
  if (category) params.category = category
  if (keyword) params.keyword = keyword
  return apiClient.get('/knowledge', { params })
}

/** 创建知识库条目 */
export function createKnowledgeBase(
  data: Omit<KnowledgeBaseItem, 'id' | 'view_count' | 'use_count' | 'created_at' | 'updated_at'>
): Promise<{ data: { code: number; data: KnowledgeBaseItem; message: string } }> {
  return apiClient.post('/knowledge', data)
}

/** 更新知识库条目 */
export function updateKnowledgeBase(
  id: string,
  data: Partial<KnowledgeBaseItem>
): Promise<{ data: { code: number; data: KnowledgeBaseItem; message: string } }> {
  return apiClient.put(`/knowledge/${id}`, data)
}

/** 删除知识库条目 */
export function deleteKnowledgeBase(
  id: string
): Promise<{ data: { code: number; data: null; message: string } }> {
  return apiClient.delete(`/knowledge/${id}`)
}

// ==========================================================================
// 消息分配模式
// ==========================================================================

/** 获取当前分配模式 */
export function getAssignmentMode(): Promise<{ data: { code: number; data: AssignmentModeConfig; message: string } }> {
  return apiClient.get('/admin/assignment-mode')
}

/** 切换分配模式 */
export function updateAssignmentMode(
  mode: string
): Promise<{ data: { code: number; data: AssignmentModeConfig; message: string } }> {
  const body: UpdateAssignmentModeRequest = { mode }
  return apiClient.put('/admin/assignment-mode', body)
}

// ==========================================================================
// 会话监控
// ==========================================================================

/** 获取实时会话列表（Demo预览） */
export function getMonitorSessions(
  status?: string
): Promise<{ data: { code: number; data: MonitorSessionsData; message: string } }> {
  const params: Record<string, string> = {}
  if (status) {
    params.status = status
  }
  return apiClient.get('/admin/monitor/sessions', { params })
}

// ==========================================================================
// 全局搜索
// ==========================================================================

/** 搜索配置项、坐席、快速回复 */
export function globalSearch(
  query: string
): Promise<{ data: { code: number; data: SearchResults; message: string } }> {
  return apiClient.get('/admin/search', { params: { q: query } })
}

// ==========================================================================
// 角色管理
// ==========================================================================

/** 获取所有角色列表（含用户数量统计） */
export function getRoles(): Promise<{ data: { code: number; data: Role[]; message: string } }> {
  return apiClient.get('/admin/roles')
}

/** 获取用户角色分配列表 */
export function getUserRoleAssignments(): Promise<{ data: { code: number; data: any[]; message: string } }> {
  return apiClient.get('/admin/roles/user-roles')
}

/** 手动分配角色给用户 */
export function assignRole(
  data: RoleAssignRequest
): Promise<{ data: { code: number; data: null; message: string } }> {
  return apiClient.post('/admin/roles/assign', data)
}

/** 员工目录搜索（分配角色时按姓名/账号自动补全） */
export function searchEmployees(
  q: string
): Promise<{ data: { code: number; data: EmployeeSearchResponse; message: string } }> {
  return apiClient.get('/admin/roles/employees/search', { params: { q } })
}

/** 撤销用户角色 */
export function revokeRole(
  data: RoleRevokeRequest
): Promise<{ data: { code: number; data: null; message: string } }> {
  return apiClient.post('/admin/roles/revoke', data)
}

/** 获取所有角色映射规则 */
export function getRoleMappingRules(): Promise<{ data: { code: number; data: RoleMappingRule[]; message: string } }> {
  return apiClient.get('/admin/roles/mapping-rules')
}

/** 创建角色映射规则 */
export function createRoleMappingRule(
  data: RoleMappingRuleRequest
): Promise<{ data: { code: number; data: { id: string }; message: string } }> {
  return apiClient.post('/admin/roles/mapping-rules', data)
}

/** 删除角色映射规则 */
export function deleteRoleMappingRule(
  ruleId: string
): Promise<{ data: { code: number; data: null; message: string } }> {
  return apiClient.delete(`/admin/roles/mapping-rules/${ruleId}`)
}


// ==========================================================================
// P2: 会话审计
// ==========================================================================

/** 获取会话审计列表 */
export function getAuditConversations(params?: {
  status?: string
  agent_id?: string
  keyword?: string
  date_from?: string
  date_to?: string
  page?: number
  page_size?: number
}): Promise<{ data: { code: number; data: { items: any[]; total: number; page: number; page_size: number }; message: string } }> {
  return apiClient.get('/admin/audit/conversations', { params })
}

/** 获取会话审计详情（含消息列表） */
export function getAuditConversationDetail(
  conversationId: string
): Promise<{ data: { code: number; data: any; message: string } }> {
  return apiClient.get(`/admin/audit/conversations/${conversationId}`)
}

// ==========================================================================
// P2: 坐席绩效统计
// ==========================================================================

/** 获取坐席绩效统计 */
export function getAgentPerformance(params?: {
  date_from?: string
  date_to?: string
}): Promise<{ data: { code: number; data: { items: any[] }; message: string } }> {
  return apiClient.get('/admin/agent-performance', { params })
}

// ==========================================================================
// P2: 系统日志
// ==========================================================================

/** 获取系统日志（配置变更历史），支持配置键/操作人/时间范围筛选 */
export function getSystemLogs(params?: {
  page?: number
  page_size?: number
  config_key?: string
  changed_by?: string
  from?: string
  to?: string
}): Promise<{ data: { code: number; data: { items: any[]; total: number; page: number; page_size: number }; message: string } }> {
  return apiClient.get('/admin/system-logs', { params })
}

// ==========================================================================
// 安全审计日志 (B) — 复用既有后端 GET /admin/audit-logs
// ==========================================================================

/** 获取安全审计日志（分页 + 操作人/操作类型/时间范围筛选） */
export function getAuditLogs(params?: {
  employee_id?: string
  action?: string
  from?: string
  to?: string
  page?: number
  page_size?: number
}): Promise<{ data: { code: number; data: { items: any[]; total: number; page: number; page_size: number }; message: string } }> {
  return apiClient.get('/admin/audit-logs', { params })
}

// ==========================================================================
// 运行期日志 (D) — 新增后端 GET /admin/runtime-logs
// ==========================================================================

/** 获取运行期日志（分页 + 级别/时间/关键字筛选） */
export function getRuntimeLogs(params?: {
  level?: string
  from?: string
  to?: string
  keyword?: string
  page?: number
  page_size?: number
}): Promise<{ data: { code: number; data: { items: any[]; total: number; page: number; page_size: number }; message: string } }> {
  return apiClient.get('/admin/runtime-logs', { params })
}

/** 下载运行期日志（命中行文本，blob 流，responseType: blob） */
export function getRuntimeLogDownload(params?: {
  level?: string
  from?: string
  to?: string
  keyword?: string
}): Promise<Blob> {
  return downloadClient
    .get('/admin/runtime-logs', {
      params: { ...params, download: true },
      responseType: 'blob',
    })
    .then((res) => res.data as Blob)
}

// ==========================================================================
// P2: 满意度评价统计
// ==========================================================================

/** 满意度评价统计数据项 */
export interface EvaluationStatsItem {
  label: string
  count: number
  percentage: number
}

/** 满意度评价记录 */
export interface EvaluationRecord {
  id: string
  conversation_id: string
  employee_id: string
  employee_name: string
  star_rating: number
  emoji: string
  feedback_text: string | null
  created_at: string
}

/** 满意度评价统计响应 */
export interface EvaluationStatsResponse {
  total_count: number
  avg_star_rating: number
  star_distribution: EvaluationStatsItem[]
  emoji_distribution: EvaluationStatsItem[]
  recent_evaluations: EvaluationRecord[]
}

/** 获取满意度评价统计数据 */
export function getEvaluationStats(params?: {
  page?: number
  page_size?: number
}): Promise<{ data: { code: number; data: EvaluationStatsResponse; message: string } }> {
  return apiClient.get('/evaluations/stats', { params })
}

// ==========================================================================
// 知识库自动迭代 (P2-13)
// ==========================================================================

/** 知识库优化建议项 */
export interface KnowledgeSuggestionItem {
  id: string
  suggestion_type: 'new_faq' | 'update' | 'outdated'
  status: 'pending' | 'approved' | 'rejected' | 'applied'
  title: string
  content: string
  category: string
  tags: string[]
  source_type: 'annotation' | 'conversation' | 'ai_uncertain'
  source_data: string[] | null
  reason: string | null
  reject_reason: string | null
  reviewer_id: string | null
  reviewed_at: string | null
  created_at: string
  updated_at: string
}

/** 知识库优化建议统计 */
export interface KnowledgeSuggestionStats {
  total: number
  pending: number
  approved: number
  rejected: number
  applied: number
  new_faq_count: number
  update_count: number
  outdated_count: number
}

/** 获取知识库优化建议列表 */
export function getKnowledgeSuggestions(params?: {
  status?: string
  suggestion_type?: string
  page?: number
  page_size?: number
}): Promise<{ data: { code: number; data: { total: number; items: KnowledgeSuggestionItem[] }; message: string } }> {
  return apiClient.get('/admin/knowledge-iteration/suggestions', { params })
}

/** 获取知识库优化建议详情 */
export function getKnowledgeSuggestion(
  id: string
): Promise<{ data: { code: number; data: KnowledgeSuggestionItem; message: string } }> {
  return apiClient.get(`/admin/knowledge-iteration/suggestions/${id}`)
}

/** 触发知识库迭代分析 */
export function triggerKnowledgeIterationAnalysis(params: {
  days?: number
}): Promise<{ data: { code: number; data: any; message: string } }> {
  return apiClient.post('/admin/knowledge-iteration/analyze', null, { params })
}

/** 获取知识库建议统计 */
export function getKnowledgeSuggestionStats(): Promise<{ data: { code: number; data: KnowledgeSuggestionStats; message: string } }> {
  return apiClient.get('/admin/knowledge-iteration/stats')
}

/** 审核通过知识库建议 */
export function approveKnowledgeSuggestion(
  id: string
): Promise<{ data: { code: number; data: KnowledgeSuggestionItem; message: string } }> {
  return apiClient.post(`/admin/knowledge-iteration/suggestions/${id}/approve`)
}

/** 拒绝知识库建议 */
export function rejectKnowledgeSuggestion(
  id: string,
  body: { reject_reason: string }
): Promise<{ data: { code: number; data: KnowledgeSuggestionItem; message: string } }> {
  return apiClient.post(`/admin/knowledge-iteration/suggestions/${id}/reject`, body)
}

/** 管理员 API 对象 (供 KnowledgeSuggestions 等页面使用) */
export const adminApi = {
  getKnowledgeSuggestions,
  getKnowledgeSuggestionStats,
  triggerKnowledgeIterationAnalysis,
  approveKnowledgeSuggestion,
  rejectKnowledgeSuggestion,
  getDashboardOverview,
  getConfigGroups,
  updateConfig,
  getConfigHistory,
  getAgents,
  createAgent,
  updateAgent,
  unbindOtp,
  deleteAgent,
  getIntegrations,
  updateIntegration,
  testHuorongConnection,
  getHuorongTerminals,
  getHuorongTerminalDetail,
  getHuorongLeaks,
  getHuorongVirusEvents,
  testLianruanConnection,
  queryLianruanTerminals,
  getLianruanTerminalDetail,
  testRagflowConnection,
  getRagflowDatasets,
  ragflowRetrieval,
  getPendingQuickReplies,
  reviewQuickReply,
  createQuickReplyTemplate,
  updateQuickReplyTemplate,
  getKnowledgeBase,
  createKnowledgeBase,
  updateKnowledgeBase,
  deleteKnowledgeBase,
  getAssignmentMode,
  updateAssignmentMode,
  getMonitorSessions,
  globalSearch,
  getRoles,
  assignRole,
  revokeRole,
  getRoleMappingRules,
  createRoleMappingRule,
  deleteRoleMappingRule,
  getAuditConversations,
  getAuditConversationDetail,
  getAgentPerformance,
  getSystemLogs,
  getEvaluationStats,
  getAuditLogs,
  getRuntimeLogs,
  getRuntimeLogDownload,
}