Simon
60 lines
2.0 KiB
Python
60 lines
2.0 KiB
Python
# =============================================================================
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# 企微IT智能服务台 — 超时提醒服务
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# =============================================================================
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# 说明：提供发送超时提醒企微消息的功能
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# 在坐席回复后员工长时间未回复时，发送企微提醒消息
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# =============================================================================
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import logging
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from app.config import settings
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from app.services.wecom_service import WecomService
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logger = logging.getLogger(__name__)
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# 超时提醒消息内容
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REMINDER_MESSAGE = (
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"IT服务提醒：您有新的消息未查看，"
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"咨询将在10分钟后标记为待关闭，请尽快点击处理 👉 "
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"https://itsupport.servyou.com.cn/itdesk/"
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)
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async def send_reminder_message(employee_id: str) -> bool:
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"""发送超时提醒企微消息。
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当坐席回复后员工超过3分钟未回复时，发送企微消息提醒员工查看。
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Args:
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employee_id: 员工的企微 UserID
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Returns:
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bool: 发送是否成功
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Raises:
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Exception: 发送失败时抛出异常
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"""
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try:
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redis_client = settings.create_redis_client()
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wecom_service = WecomService(redis_client)
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try:
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result = await wecom_service.send_text_message(
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employee_id, REMINDER_MESSAGE
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)
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if result.get("errcode") == 0:
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logger.info(f"超时提醒发送成功: employee_id={employee_id}")
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return True
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else:
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logger.warning(
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f"超时提醒发送失败: employee_id={employee_id}, "
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f"errcode={result.get('errcode')}, errmsg={result.get('errmsg')}"
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)
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return False
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finally:
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await wecom_service.close()
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await redis_client.close()
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except Exception as e:
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logger.error(f"发送超时提醒异常: employee_id={employee_id}, error={e}")
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raise
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