# =============================================================================
# 企微IT智能服务台 — 超时提醒服务
# =============================================================================
# 说明：提供发送超时提醒企微消息的功能
# 在坐席回复后员工长时间未回复时，发送企微提醒消息
# =============================================================================

import logging
from app.config import settings
from app.services.wecom_service import WecomService

logger = logging.getLogger(__name__)

# 超时提醒消息内容
REMINDER_MESSAGE = (
    "IT服务提醒：您有新的消息未查看，"
    "咨询将在10分钟后标记为待关闭，请尽快点击处理 👉 "
    "https://itsupport.servyou.com.cn/itdesk/"
)


async def send_reminder_message(employee_id: str) -> bool:
    """发送超时提醒企微消息。

    当坐席回复后员工超过3分钟未回复时，发送企微消息提醒员工查看。

    Args:
        employee_id: 员工的企微 UserID

    Returns:
        bool: 发送是否成功

    Raises:
        Exception: 发送失败时抛出异常
    """
    try:
        redis_client = settings.create_redis_client()
        wecom_service = WecomService(redis_client)

        try:
            result = await wecom_service.send_text_message(
                employee_id, REMINDER_MESSAGE
            )
            if result.get("errcode") == 0:
                logger.info(f"超时提醒发送成功: employee_id={employee_id}")
                return True
            else:
                logger.warning(
                    f"超时提醒发送失败: employee_id={employee_id}, "
                    f"errcode={result.get('errcode')}, errmsg={result.get('errmsg')}"
                )
                return False
        finally:
            await wecom_service.close()
            await redis_client.close()

    except Exception as e:
        logger.error(f"发送超时提醒异常: employee_id={employee_id}, error={e}")
        raise