449c6d4875
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent(),删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴:Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席,请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息,请等待处理回复!"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS
## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1:删除"软件安装"和"资源权限"标签页
- 移除标签栏,智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS
## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)
## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code
## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)
## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过
## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务
## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记✅已实施
- 新增架构图/时序图/类图(mermaid)
## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount,只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配),改用base64分块上传
342 lines
15 KiB
Nginx Configuration File
342 lines
15 KiB
Nginx Configuration File
# =============================================================================
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# 企微IT智能服务台 — Nginx 反向代理配置
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# =============================================================================
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# 部署说明:
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# - 本 nginx 运行在 Docker 容器内,负责统一路由
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# - 数据查询平台运行在**另一台主机**,通过 proxy_pass 转发
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# - 修改 DATAQUERY_HOST 为数据平台实际 IP 地址
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#
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# 路由规则:
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# /itdesk/ → H5 员工端静态文件
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# /itagent/ → 坐席工作台静态文件
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# /itadmin/ → 管理后台静态文件
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# /itportal/ → 统一入口(角色选择)静态文件
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# /itterminal/ → 小鱼终端大屏静态文件
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# /itportal/meetingroom/ → 会议室API(终端+H5共用,代理到后端)
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# /api/ → 后端 FastAPI(容器名 backend:8000)
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# /ws/ → WebSocket(容器名 backend:8000,支持升级)
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# / → IT 数据查询平台(远程主机)
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# =============================================================================
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events {
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worker_connections 1024;
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}
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http {
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include /etc/nginx/mime.types;
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default_type application/octet-stream;
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# ------------------------------------------------------------------
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# 日志格式
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# ------------------------------------------------------------------
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log_format main '$remote_addr - $remote_user [$time_local] "$request" '
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'$status $body_bytes_sent "$http_referer" '
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'"$http_user_agent" "$http_x_forwarded_for"';
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access_log /var/log/nginx/access.log main;
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error_log /var/log/nginx/error.log warn;
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# ------------------------------------------------------------------
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# 基础配置
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# ------------------------------------------------------------------
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sendfile on;
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tcp_nopush on;
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tcp_nodelay on;
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keepalive_timeout 65;
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types_hash_max_size 2048;
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client_max_body_size 50m; # 支持文件上传(企微媒体文件)
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# ------------------------------------------------------------------
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# Gzip 压缩(前端静态资源)
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# ------------------------------------------------------------------
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gzip on;
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gzip_vary on;
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gzip_min_length 1024;
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gzip_types text/plain text/css text/xml text/javascript
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application/javascript application/xml+rss
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application/json application/ld+json;
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# =================================================================
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# 上游服务定义(Docker 内部网络)
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# =================================================================
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upstream backend_api {
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server backend:8000;
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}
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# =================================================================
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# HTTPS 服务:监听 443 端口(SSL)
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# =================================================================
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server {
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listen 80;
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listen 443 ssl;
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server_name itsupport.servyou.com.cn;
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# SSL 证书配置(使用通配符证书 *.servyou.com.cn)
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ssl_certificate /etc/nginx/ssl/servyou.com.cn.crt;
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ssl_certificate_key /etc/nginx/ssl/servyou.com.cn.key;
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ssl_protocols TLSv1.2 TLSv1.3;
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ssl_ciphers HIGH:!aNULL:!MD5;
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ssl_prefer_server_ciphers on;
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ssl_session_cache shared:SSL:10m;
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ssl_session_timeout 1d;
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# ------------------------------------------------------------------
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# H5 员工端 — /itdesk/
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# ------------------------------------------------------------------
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location /itdesk/ {
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alias /usr/share/nginx/html/itdesk/;
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index index.html;
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try_files $uri /itdesk/index.html;
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}
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# ------------------------------------------------------------------
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# 坐席工作台 — /itagent/
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# ------------------------------------------------------------------
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location /itagent/ {
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alias /usr/share/nginx/html/itagent/;
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index index.html;
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try_files $uri /itagent/index.html;
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}
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# ------------------------------------------------------------------
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# 管理后台 — /itadmin/
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# ------------------------------------------------------------------
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location /itadmin/ {
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alias /usr/share/nginx/html/itadmin/;
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index index.html;
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try_files $uri /itadmin/index.html;
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}
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# ------------------------------------------------------------------
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# 小鱼终端大屏 — /itterminal/
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# ------------------------------------------------------------------
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location /itterminal/ {
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alias /usr/share/nginx/html/itterminal/;
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index index.html;
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try_files $uri /itterminal/index.html;
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}
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# ------------------------------------------------------------------
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# 会议室 API — /itportal/meetingroom/
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# 说明:终端和H5共用的会议室预定/报修/指南API
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# 必须在 /itportal/ 静态文件之前匹配(nginx最长前缀优先)
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# ------------------------------------------------------------------
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location /itportal/meetingroom/ {
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proxy_pass http://backend_api;
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_set_header X-Forwarded-Proto $scheme;
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proxy_connect_timeout 60s;
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proxy_send_timeout 300s;
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proxy_read_timeout 300s;
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}
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# ------------------------------------------------------------------
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# 统一入口 Portal — /itportal/
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# ------------------------------------------------------------------
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location /itportal/ {
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alias /usr/share/nginx/html/itportal/;
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index index.html;
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try_files $uri /itportal/index.html;
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}
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# ------------------------------------------------------------------
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# 后端 API — /api/
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# ------------------------------------------------------------------
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location /api/ {
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proxy_pass http://backend_api/;
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_set_header X-Forwarded-Proto $scheme;
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proxy_connect_timeout 60s;
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proxy_send_timeout 300s;
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proxy_read_timeout 300s;
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}
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# ------------------------------------------------------------------
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# H5 用户端 — /h5/
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# ------------------------------------------------------------------
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location /h5/ {
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proxy_pass http://backend_api/;
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_set_header X-Forwarded-Proto $scheme;
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}
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# ------------------------------------------------------------------
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# WebSocket — /ws/
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# ------------------------------------------------------------------
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location /ws/ {
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proxy_pass http://backend_api;
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proxy_http_version 1.1;
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proxy_set_header Upgrade $http_upgrade;
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proxy_set_header Connection "upgrade";
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_read_timeout 86400s;
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}
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# ------------------------------------------------------------------
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# IT 数据查询平台 — /(根路径,反代到远程主机)
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# ------------------------------------------------------------------
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location / {
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proxy_pass http://10.80.0.130:8080;
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_set_header X-Forwarded-Proto $scheme;
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proxy_connect_timeout 30s;
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proxy_send_timeout 60s;
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proxy_read_timeout 60s;
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}
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}
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# =================================================================
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# 备用:监听 80 端口(开发调试用)
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# =================================================================
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server {
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listen 80;
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server_name localhost;
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# ------------------------------------------------------------------
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# 健康检查端点(用于 Docker healthcheck)
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# ------------------------------------------------------------------
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location = /itdesk/health {
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access_log off;
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return 200 "healthy\n";
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add_header Content-Type text/plain;
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}
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# ------------------------------------------------------------------
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# H5 员工端 — /itdesk/
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# ------------------------------------------------------------------
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# 注意:alias + try_files $uri/ 会导致 301 重定向死循环,
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# 移除 $uri/ 避免触发 nginx 的目录重定向行为
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location /itdesk/ {
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alias /usr/share/nginx/html/itdesk/;
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index index.html;
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try_files $uri /itdesk/index.html;
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}
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# ------------------------------------------------------------------
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# 坐席工作台 — /itagent/
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# ------------------------------------------------------------------
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location /itagent/ {
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alias /usr/share/nginx/html/itagent/;
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index index.html;
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try_files $uri /itagent/index.html;
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}
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# ------------------------------------------------------------------
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# 管理后台 — /itadmin/
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# ------------------------------------------------------------------
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location /itadmin/ {
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alias /usr/share/nginx/html/itadmin/;
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index index.html;
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try_files $uri /itadmin/index.html;
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}
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# ------------------------------------------------------------------
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# 小鱼终端大屏 — /itterminal/
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# ------------------------------------------------------------------
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location /itterminal/ {
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alias /usr/share/nginx/html/itterminal/;
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index index.html;
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try_files $uri /itterminal/index.html;
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}
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# ------------------------------------------------------------------
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# 会议室 API — /itportal/meetingroom/
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# 说明:终端和H5共用的会议室预定/报修/指南API
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# 必须在 /itportal/ 静态文件之前匹配(nginx最长前缀优先)
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# ------------------------------------------------------------------
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location /itportal/meetingroom/ {
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proxy_pass http://backend_api;
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_set_header X-Forwarded-Proto $scheme;
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proxy_connect_timeout 60s;
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proxy_send_timeout 300s;
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proxy_read_timeout 300s;
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}
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# ------------------------------------------------------------------
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# 统一入口 Portal — /itportal/
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# ------------------------------------------------------------------
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location /itportal/ {
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alias /usr/share/nginx/html/itportal/;
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index index.html;
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try_files $uri /itportal/index.html;
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}
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# ------------------------------------------------------------------
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# 后端 API — /api/
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# ------------------------------------------------------------------
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location /api/ {
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proxy_pass http://backend_api/;
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_set_header X-Forwarded-Proto $scheme;
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# 超时设置(AI 回复可能较慢)
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proxy_connect_timeout 60s;
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proxy_send_timeout 300s;
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proxy_read_timeout 300s;
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}
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# ------------------------------------------------------------------
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# H5 用户端 — /h5/
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# ------------------------------------------------------------------
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location /h5/ {
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proxy_pass http://backend_api/;
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_set_header X-Forwarded-Proto $scheme;
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}
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# ------------------------------------------------------------------
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# WebSocket — /ws/(坐席端实时通信)
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# ------------------------------------------------------------------
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location /ws/ {
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proxy_pass http://backend_api;
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proxy_http_version 1.1;
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proxy_set_header Upgrade $http_upgrade;
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proxy_set_header Connection "upgrade";
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_read_timeout 86400s; # WebSocket 长连接
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}
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# ------------------------------------------------------------------
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# IT 数据查询平台 — /(根路径,反代到远程主机)
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# ------------------------------------------------------------------
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# 说明:数据查询平台部署在另一台主机,
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# 通过 Nginx 反代实现同一域名下访问。
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# 修改 $dataquery_host 为实际 IP。
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# ------------------------------------------------------------------
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location / {
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# 数据平台远程主机(修改为实际 IP)
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# 方式1:在 /etc/nginx/nginx.conf 同目录放 env 文件
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# 方式2:docker-compose.yml 中通过 command 覆盖
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proxy_pass http://10.80.0.130:8080; # ← 修改为数据平台实际 IP:端口
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proxy_set_header Host $host;
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_set_header X-Forwarded-Proto $scheme;
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# 超时设置
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proxy_connect_timeout 30s;
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proxy_send_timeout 60s;
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proxy_read_timeout 60s;
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}
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}
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}
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