449c6d4875
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent(),删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴:Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席,请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息,请等待处理回复!"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS
## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1:删除"软件安装"和"资源权限"标签页
- 移除标签栏,智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS
## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)
## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code
## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)
## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过
## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务
## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记✅已实施
- 新增架构图/时序图/类图(mermaid)
## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount,只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配),改用base64分块上传
382 lines
12 KiB
Python
382 lines
12 KiB
Python
# =============================================================================
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# 企微IT智能服务台 — 代答排除管理 API
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# =============================================================================
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# 说明:代答排除规则的管理后台接口,共 8 个端点。
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# 路由前缀:/admin/exclusion-rules(router.py 已注册)
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# 认证:@require_admin
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#
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# 1. GET /admin/exclusion-rules — 规则列表(分页+筛选)
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# 2. POST /admin/exclusion-rules — 新建规则
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# 3. GET /admin/exclusion-rules/{id} — 规则详情
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# 4. PUT /admin/exclusion-rules/{id} — 编辑规则
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# 5. DELETE /admin/exclusion-rules/{id} — 删除规则
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# 6. POST /admin/exclusion-rules/{id}/toggle — 启用/停用
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# 7. POST /admin/exclusion-rules/test — 测试匹配
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# 8. GET /admin/exclusion-rules/stats — 统计概要
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# =============================================================================
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import logging
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from datetime import datetime
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from typing import Optional
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from fastapi import APIRouter, Depends, Query
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from sqlalchemy import or_, select, func, and_
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from sqlalchemy.ext.asyncio import AsyncSession
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from app.database import get_db
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from app.dependencies import get_current_user, require_admin, UserInfo
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from app.models.exclusion_rule import ExclusionRule
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from app.schemas.exclusion import (
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ExclusionRuleCreate,
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ExclusionRuleUpdate,
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ExclusionRuleToggle,
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ExclusionTestRequest,
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ExclusionRuleResponse,
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ExclusionTestResponse,
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ExclusionStatsResponse,
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)
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from app.services.exclusion_service import get_exclusion_service
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logger = logging.getLogger(__name__)
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router = APIRouter()
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# =============================================================================
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# 工具函数
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# =============================================================================
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def _rule_to_response(rule: ExclusionRule) -> dict:
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"""将 ORM 对象转为响应字典。"""
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return {
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"id": rule.id,
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"rule_name": rule.rule_name,
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"rule_description": rule.rule_description,
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"priority": rule.priority,
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"match_type": rule.match_type,
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"match_condition": rule.match_condition,
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"match_scope": rule.match_scope or [],
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"action_type": rule.action_type,
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"transfer_message": rule.transfer_message,
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"status": rule.status,
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"hit_count": rule.hit_count,
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"created_by": rule.created_by,
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"created_at": rule.created_at.isoformat() if rule.created_at else None,
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"updated_at": rule.updated_at.isoformat() if rule.updated_at else None,
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}
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# =============================================================================
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# 1. 规则列表(分页+筛选)
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# =============================================================================
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@router.get("")
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@require_admin
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async def list_rules(
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status: Optional[str] = Query(default=None, description="状态筛选:enabled/disabled"),
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match_type: Optional[str] = Query(default=None, description="匹配方式筛选"),
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priority: Optional[str] = Query(default=None, description="优先级筛选:P0/P1/P2/P3"),
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keyword: Optional[str] = Query(default=None, description="关键词搜索(规则名称/描述)"),
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page: int = Query(default=1, ge=1, description="页码"),
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page_size: int = Query(default=20, ge=1, le=100, description="每页数量"),
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current_user: UserInfo = Depends(get_current_user),
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db: AsyncSession = Depends(get_db),
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):
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"""获取排除规则列表(分页+筛选)。
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支持按状态、匹配方式、优先级筛选,以及关键词搜索规则名称和描述。
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"""
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conditions = []
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if status:
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conditions.append(ExclusionRule.status == status)
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if match_type:
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conditions.append(ExclusionRule.match_type == match_type)
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if priority:
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conditions.append(ExclusionRule.priority == priority)
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if keyword:
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conditions.append(
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or_(
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ExclusionRule.rule_name.ilike(f"%{keyword}%"),
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ExclusionRule.rule_description.ilike(f"%{keyword}%"),
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)
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)
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# 统计总数
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count_stmt = select(func.count()).select_from(ExclusionRule)
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if conditions:
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count_stmt = count_stmt.where(and_(*conditions))
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total_result = await db.execute(count_stmt)
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total = total_result.scalar() or 0
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# 分页查询
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stmt = select(ExclusionRule).order_by(
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ExclusionRule.priority,
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ExclusionRule.created_at.desc(),
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)
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if conditions:
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stmt = stmt.where(and_(*conditions))
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offset = (page - 1) * page_size
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stmt = stmt.offset(offset).limit(page_size)
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result = await db.execute(stmt)
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rules = result.scalars().all()
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return {
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"code": 0,
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"message": "success",
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"data": {
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"total": total,
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"items": [_rule_to_response(r) for r in rules],
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},
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}
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# =============================================================================
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# 2. 新建规则
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# =============================================================================
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@router.post("")
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@require_admin
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async def create_rule(
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body: ExclusionRuleCreate,
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current_user: UserInfo = Depends(get_current_user),
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db: AsyncSession = Depends(get_db),
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):
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"""新建排除规则。"""
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# 检查规则名称唯一性
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existing = await db.execute(
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select(ExclusionRule).where(ExclusionRule.rule_name == body.rule_name)
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)
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if existing.scalar_one_or_none():
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return {"code": 400, "message": f"规则名称已存在: {body.rule_name}", "data": None}
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rule = ExclusionRule(
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rule_name=body.rule_name,
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rule_description=body.rule_description,
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priority=body.priority,
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match_type=body.match_type,
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match_condition=body.match_condition,
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match_scope=body.match_scope,
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action_type=body.action_type,
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transfer_message=body.transfer_message,
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status="enabled",
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hit_count=0,
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created_by=current_user.employee_id,
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)
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db.add(rule)
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await db.commit()
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await db.refresh(rule)
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logger.info("排除规则已创建: %s, by=%s", rule.rule_name, current_user.employee_id)
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return {
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"code": 0,
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"message": "规则创建成功",
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"data": _rule_to_response(rule),
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}
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# =============================================================================
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# 3. 测试匹配(必须在 /{rule_id} 之前注册,避免路由冲突)
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# =============================================================================
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@router.post("/test")
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@require_admin
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async def test_match(
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body: ExclusionTestRequest,
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current_user: UserInfo = Depends(get_current_user),
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db: AsyncSession = Depends(get_db),
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):
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"""测试消息匹配排除规则。
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可指定 rule_id 测试单条规则,不指定则测试所有启用规则。
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测试不会记录日志、不会更新 hit_count。
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"""
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service = get_exclusion_service()
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result = await service.test_match(
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db=db,
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message=body.message,
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rule_id=body.rule_id,
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)
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return {
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"code": 0,
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"message": "success",
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"data": {
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"matched": result.matched,
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"matched_detail": result.matched_detail if result.matched else None,
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"rule_name": result.rule_name if result.matched else None,
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"action_type": result.action_type if result.matched else None,
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},
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}
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# =============================================================================
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# 4. 统计概要(必须在 /{rule_id} 之前注册,避免路由冲突)
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# =============================================================================
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@router.get("/stats")
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@require_admin
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async def get_stats(
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current_user: UserInfo = Depends(get_current_user),
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db: AsyncSession = Depends(get_db),
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):
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"""获取排除规则统计概要。"""
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service = get_exclusion_service()
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stats = await service.get_stats(db=db)
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return {
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"code": 0,
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"message": "success",
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"data": stats,
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}
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# =============================================================================
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# 5. 规则详情
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# 注意:/test 和 /stats 必须在此路由之前注册,否则会被 /{rule_id} 匹配
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# =============================================================================
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@router.get("/{rule_id}")
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@require_admin
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async def get_rule(
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rule_id: str,
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current_user: UserInfo = Depends(get_current_user),
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db: AsyncSession = Depends(get_db),
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):
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"""获取规则详情。"""
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result = await db.execute(
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select(ExclusionRule).where(ExclusionRule.id == rule_id)
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)
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rule = result.scalar_one_or_none()
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if not rule:
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return {"code": 404, "message": "规则不存在", "data": None}
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return {
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"code": 0,
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"message": "success",
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"data": _rule_to_response(rule),
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}
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# =============================================================================
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# 6. 编辑规则
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# =============================================================================
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@router.put("/{rule_id}")
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@require_admin
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async def update_rule(
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rule_id: str,
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body: ExclusionRuleUpdate,
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current_user: UserInfo = Depends(get_current_user),
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db: AsyncSession = Depends(get_db),
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):
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"""编辑排除规则。"""
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result = await db.execute(
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select(ExclusionRule).where(ExclusionRule.id == rule_id)
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)
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rule = result.scalar_one_or_none()
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if not rule:
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return {"code": 404, "message": "规则不存在", "data": None}
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# 如果修改了规则名称,检查唯一性
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if body.rule_name and body.rule_name != rule.rule_name:
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existing = await db.execute(
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select(ExclusionRule).where(ExclusionRule.rule_name == body.rule_name)
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)
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if existing.scalar_one_or_none():
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return {"code": 400, "message": f"规则名称已存在: {body.rule_name}", "data": None}
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# 更新字段(仅更新传入的字段)
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update_data = body.model_dump(exclude_unset=True)
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for field, value in update_data.items():
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setattr(rule, field, value)
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rule.updated_at = datetime.now()
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await db.commit()
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await db.refresh(rule)
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logger.info("排除规则已更新: %s, by=%s", rule.rule_name, current_user.employee_id)
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return {
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"code": 0,
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"message": "规则更新成功",
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"data": _rule_to_response(rule),
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}
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# =============================================================================
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# 7. 删除规则
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# =============================================================================
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@router.delete("/{rule_id}")
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@require_admin
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async def delete_rule(
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rule_id: str,
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current_user: UserInfo = Depends(get_current_user),
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db: AsyncSession = Depends(get_db),
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):
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"""删除排除规则。"""
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result = await db.execute(
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select(ExclusionRule).where(ExclusionRule.id == rule_id)
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)
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rule = result.scalar_one_or_none()
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if not rule:
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return {"code": 404, "message": "规则不存在", "data": None}
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rule_name = rule.rule_name
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await db.delete(rule)
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await db.commit()
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logger.info("排除规则已删除: %s, by=%s", rule_name, current_user.employee_id)
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return {
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"code": 0,
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"message": "删除成功",
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"data": None,
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}
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# =============================================================================
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# 8. 启用/停用
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# =============================================================================
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@router.post("/{rule_id}/toggle")
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@require_admin
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async def toggle_rule(
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rule_id: str,
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body: ExclusionRuleToggle,
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current_user: UserInfo = Depends(get_current_user),
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db: AsyncSession = Depends(get_db),
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):
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"""启用/停用排除规则。"""
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result = await db.execute(
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select(ExclusionRule).where(ExclusionRule.id == rule_id)
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)
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rule = result.scalar_one_or_none()
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if not rule:
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return {"code": 404, "message": "规则不存在", "data": None}
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if body.status not in ("enabled", "disabled"):
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return {"code": 400, "message": "无效状态,仅支持 enabled/disabled", "data": None}
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rule.status = body.status
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rule.updated_at = datetime.now()
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await db.commit()
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await db.refresh(rule)
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logger.info(
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"排除规则状态切换: %s → %s, by=%s",
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rule.rule_name, rule.status, current_user.employee_id,
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)
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return {
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"code": 0,
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"message": f"规则已{'启用' if rule.status == 'enabled' else '停用'}",
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"data": _rule_to_response(rule),
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}
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# 注意:/test 和 /stats 路由已在文件上方(/{rule_id} 之前)注册,
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# 避免 FastAPI 路由匹配将 "test"/"stats" 误认为 rule_id。
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