Files
wecom_it_smart_desk/backend/app/api/wecom_jsapi.py
T
Simon 449c6d4875 feat: 2026-07-12~13 全量更新 - AI对话链路改造+H5 v4/v5+坐席端v5+上下文感知诊断+知识库迭代3
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent(),删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴:Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席,请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息,请等待处理回复!"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS

## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1:删除"软件安装"和"资源权限"标签页
- 移除标签栏,智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS

## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)

## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code

## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)

## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过

## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务

## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记已实施
- 新增架构图/时序图/类图(mermaid)

## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount,只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配),改用base64分块上传
2026-07-13 02:17:03 +08:00

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# =============================================================================
# 企微IT智能服务台 — 企微 JS-SDK 签名 API (v0.5.4 应急页用)
# =============================================================================
# 说明:提供前端 wx.config / wx.agentConfig 所需的鉴权签名。
# 对应企微文档:https://developer.work.weixin.qq.com/document/path/90506
#
# 流程:
# 1. 前端调 GET /api/wecom/jsapi-config?url=xxx 拿签名
# 2. 后端用 jsapi_ticket + url 算 sha1 签名
# 3. 前端用 wx.config({...}) 鉴权后,即可调企微 JS-SDK(如 wx.agentConfig)
#
# BC/DR 设计:不依赖 session/auth,公开访问(只返回签名,不返回敏感数据)
# =============================================================================
import logging
import secrets
import time
from fastapi import APIRouter, Query
from app.config import settings
from app.dependencies import get_shared_wecom_service
from app.utils.response import AppException, success_response
logger = logging.getLogger(__name__)
router = APIRouter()
@router.get("/wecom/jsapi-config")
async def get_jsapi_config(
url: str = Query(..., description="当前页面 URL(不含 # 及其后)"),
with_agent_config: bool = Query(
False, description="是否同时返回 agent_config 签名(thirdPartyOpenPage 等应用身份接口需要)"
),
):
"""获取企微 JS-SDK 鉴权配置。
供前端 wx.config 和 wx.agentConfig 使用。
Args:
url: 当前页面 URL(不含 # 及其后)
with_agent_config: 是否同时返回 agent_config 签名
- False(默认):仅返回 jsapi 签名(wx.config 用)
- True:额外返回 agent_config 签名(wx.agentConfig 用,如 thirdPartyOpenPage
Returns:
without agent_config:
{ corp_id, agent_id, timestamp, nonce_str, signature }
with agent_config:
{ corp_id, agent_id, timestamp, nonce_str, signature,
agent_config: { timestamp, nonce_str, signature } }
"""
try:
wecom_service = get_shared_wecom_service()
# 1. 获取 jsapi_ticket
ticket = await wecom_service.get_jsapi_ticket()
# 2. 生成时间戳和随机串
timestamp = int(time.time())
nonce_str = secrets.token_hex(8) # 16 字符
# 3. 计算 jsapi 签名(wx.config 用)
signature = wecom_service.generate_jsapi_signature(
ticket=ticket,
nonce_str=nonce_str,
timestamp=timestamp,
url=url,
)
response_data = {
"corp_id": settings.wecom_corp_id,
"agent_id": str(settings.wecom_agent_id),
"timestamp": timestamp,
"nonce_str": nonce_str,
"signature": signature,
}
logger.info(f"生成 JS-SDK 签名: url={url[:80]}... timestamp={timestamp}")
# 4. 如果需要 agent_config 签名,额外计算
if with_agent_config:
agent_ticket = await wecom_service.get_agent_config_ticket()
agent_nonce_str = secrets.token_hex(8)
agent_signature = wecom_service.generate_jsapi_signature(
ticket=agent_ticket,
nonce_str=agent_nonce_str,
timestamp=timestamp,
url=url,
)
response_data["agent_config"] = {
"timestamp": timestamp,
"nonce_str": agent_nonce_str,
"signature": agent_signature,
}
logger.info(f"生成 agent_config 签名: url={url[:80]}...")
return success_response(response_data)
except Exception as e:
logger.error(f"生成 JS-SDK 签名失败: {e}", exc_info=True)
raise AppException(
code=5001,
message=f"生成 JS-SDK 签名失败: {str(e)}",
) from e
# =============================================================================
# 应急页身份检测 (v0.5.4)
# =============================================================================
# 流程:
# 1. 前端用 wx.agentConfig 拿到当前 userid
# 2. 前端调 GET /api/wecom/check-role?userid=xxx
# 3. 后端用企微通讯录 API 查 userid 是否在"IT支持-咨询坐席"标签里
# 4. 返回 "user" 或 "agent"
# =============================================================================
@router.get("/wecom/check-role")
async def check_emergency_role(
userid: str = Query(..., description="企微 userid"),
):
"""检测当前账号在应急页场景下的角色。
实现方式(优先级递减)
1. 企微通讯录标签检测(若配置 WECOM_AGENT_TAG_ID)
2. 后台硬编码名单(若配置 WECOM_AGENT_USERIDS 环境变量)
3. 默认 "user" (兜底)
Args:
userid: 企微 userid(从 wx.agentConfig 拿)
Returns:
{
"code": 0,
"data": {
"role": "user" | "agent",
"userid": "...",
"method": "tag" | "hardcoded" | "default"
}
}
"""
wecom_service = get_shared_wecom_service()
# 方式 1:企微标签检测
tag_id = getattr(settings, "wecom_agent_tag_id", None)
user_info = None
role = "user"
method = "default"
if tag_id:
try:
access_token = await wecom_service.get_access_token()
url = f"https://qyapi.weixin.qq.com/cgi-bin/tag/get?access_token={access_token}&tagid={tag_id}"
import httpx
async with httpx.AsyncClient(timeout=5.0) as client:
resp = await client.get(url)
result = resp.json()
if result.get("errcode", 0) == 0:
user_list = result.get("userlist", [])
# userlist 元素可能是 str(老版)或 dict(新版带 name)
user_ids = [
u if isinstance(u, str) else u.get("userid", "")
for u in user_list
]
if userid in user_ids:
logger.info(f"标签检测: userid={userid} 是坐席")
role = "agent"
method = "tag"
else:
logger.info(f"标签检测: userid={userid} 是员工")
role = "user"
method = "tag"
else:
logger.warning(
f"标签 API 失败: errcode={result.get('errcode')}, "
f"errmsg={result.get('errmsg')}, 降级到硬编码"
)
except Exception as e:
logger.warning(f"标签检测失败(降级): {e}")
# 方式 2:硬编码名单
hardcoded = getattr(settings, "wecom_agent_userids", None)
if hardcoded:
agent_ids = [x.strip() for x in hardcoded.split(",") if x.strip()]
if userid in agent_ids:
logger.info(f"硬编码名单: userid={userid} 是坐席")
role = "agent"
method = "hardcoded"
else:
role = "user"
method = "hardcoded"
# 获取用户详细信息(名称、头像)- 添加超时,避免长时间阻塞
user_info = None
try:
import asyncio
import httpx
# 设置获取 access_token 的超时时间
access_token = await asyncio.wait_for(
wecom_service.get_access_token(),
timeout=2.0 # 2秒超时
)
user_url = f"https://qyapi.weixin.qq.com/cgi-bin/user/get?access_token={access_token}&userid={userid}"
async with httpx.AsyncClient(timeout=2.0) as client:
user_resp = await client.get(user_url)
user_result = user_resp.json()
if user_result.get("errcode", 0) == 0:
user_info = {
"name": user_result.get("name", ""),
"avatar": user_result.get("avatar", ""),
"department": "" # 简化:暂不获取部门名称
}
logger.info(f"获取用户信息成功: userid={userid}, name={user_info['name']}")
except asyncio.TimeoutError:
logger.warning(f"获取用户信息超时: userid={userid}")
except Exception as e:
logger.warning(f"获取用户信息失败: {e}")
# 构建返回数据
response_data = {
"role": role,
"userid": userid,
"method": method
}
# 添加用户信息(如果有)
if user_info:
response_data.update(user_info)
# 方式 3:默认 user(当未配置检测方式时)
if method == "default":
logger.info(f"未配置检测方式, userid={userid} 默认 user")
return success_response(response_data)