Simon
820 lines
19 KiB
CSS
820 lines
19 KiB
CSS
/* =============================================================================
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* 企微IT智能服务台 — 坐席工作台全局样式
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* =============================================================================
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* 说明：全局基础样式，包括：
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* 1. CSS 变量（主题色、间距等）
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* 2. 全局重置样式
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* 3. 通用工具类
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* 4. 坐席工作台专用样式
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* ============================================================================= */
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/* --------------------------------------------------------------------------
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* CSS 变量 — 统一管理主题色和间距（同步原型 v5.3）
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* 色值体系来源：Tailwind / shadcn-ui 色板，原型 v5.3 定义
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* -------------------------------------------------------------------------- */
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:root {
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/* ---- 浅色主题背景色 — 企微风格（更柔和的灰） ---- */
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--bg-primary: #f7f7f7;
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--bg-secondary: #ffffff;
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--bg-tertiary: #ededed;
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--bg-hover: #e8ecf1;
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--bg-active: #dce3ec;
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--bg-accent-soft: rgba(7, 193, 96, 0.1);
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/* ---- 浅色主题文字色 — 企微风格 ---- */
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--text-primary: #191919;
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--text-secondary: #666666;
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--text-tertiary: #999999;
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--text-muted: #999999; /* 同 text-tertiary，原型命名 */
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--text-placeholder: #c0c4cc;
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/* ---- 浅色主题边框色 — 企微风格（更淡） ---- */
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--border: #e5e5e5; /* 原型命名 */
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--border-color: #e5e5e5; /* 兼容旧引用 */
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--border-light: #f0f0f0;
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/* ---- 主色调 — 企微绿 ---- */
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--accent: #07C160;
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--accent-hover: #06ae56;
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--accent-soft: rgba(7, 193, 96, 0.1);
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/* ---- 语义色 — 企微风格 ---- */
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--color-primary: #07C160;
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--color-success: #22c55e;
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--color-warning: #f59e0b;
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--color-danger: #ef4444;
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--color-info: #60a5fa;
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/* 语义色 soft 版（标签/徽章背景） */
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--success-soft: #dcfce7;
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--warning-soft: #fef3c7;
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--danger-soft: #fee2e2;
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--accent-soft: rgba(7, 193, 96, 0.1);
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/* 扩展色 */
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--purple: #8b5cf6;
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--purple-soft: #ede9fe;
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--orange: #f97316;
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--orange-soft: #fff7ed;
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/* VIP 标记色 */
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--color-vip: #ef4444;
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/* 招手标记色 */ /* 修改：术语替换 举手→招手 */
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--color-hand-raise: #f59e0b;
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/* 需介入标记色 */
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--color-need-intervene: #ef4444;
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/* 情绪标记色 */
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--color-emotion-neutral: #94a3b8;
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--color-emotion-worried: #f59e0b;
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--color-emotion-angry: #ef4444;
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--color-emotion-urgent: #ef4444;
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/* AI 标记色 */
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--color-ai: #22c55e;
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/* ---- 圆角 — 企微风格偏圆润 ---- */
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--radius-sm: 4px;
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--radius: 8px;
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--radius-md: 8px;
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--radius-lg: 12px;
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/* ---- 间距 ---- */
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--spacing-xs: 4px;
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--spacing-sm: 8px;
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--spacing-md: 16px;
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--spacing-lg: 24px;
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--spacing-xl: 32px;
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/* ---- 阴影 ---- */
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--shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.05);
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--shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
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--shadow-md: 0 4px 6px rgba(0, 0, 0, 0.07);
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--shadow-lg: 0 10px 15px rgba(0, 0, 0, 0.1);
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/* ---- 过渡 ---- */
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--transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
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/* ---- 三栏布局尺寸 ---- */
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--sidebar-width: 280px;
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--assistant-panel-width: 320px;
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}
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/* ---- 深色主题覆盖（同步原型 v5.3） ---- */
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[data-theme="dark"] {
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--bg-primary: #0f1923;
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--bg-secondary: #151f2b;
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--bg-tertiary: #1a2736;
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--bg-hover: #1e3044;
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--bg-active: #243b52;
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--bg-accent-soft: #2b5f8a;
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--text-primary: #e8edf2;
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--text-secondary: #8ba1b7;
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--text-tertiary: #5c7185;
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--text-muted: #5c7185;
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--text-placeholder: #3d5568;
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--border: #1e3044;
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--border-color: #1e3044;
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--border-light: #2a3f56;
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--accent: #4da6ff;
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--accent-hover: #73b9ff;
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--accent-soft: #2b5f8a;
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--color-primary: #4da6ff;
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--color-success: #34d399;
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--color-warning: #fbbf24;
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--color-danger: #f87171;
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--color-info: #60a5fa;
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--success-soft: #1a3a2a;
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--warning-soft: #3a2f10;
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--danger-soft: #3a1a1a;
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--accent-soft: #2b5f8a;
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--purple: #a78bfa;
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--purple-soft: #2d2060;
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--orange: #fb923c;
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--orange-soft: #3d1f08;
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--color-vip: #f87171;
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--color-hand-raise: #fbbf24;
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--color-need-intervene: #f87171;
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--color-emotion-neutral: #8ba1b7;
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--color-emotion-worried: #fbbf24;
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--color-emotion-angry: #f87171;
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--color-emotion-urgent: #f87171;
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--color-ai: #34d399;
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--shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.2);
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--shadow: 0 2px 8px rgba(0, 0, 0, 0.3);
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--shadow-md: 0 4px 6px rgba(0, 0, 0, 0.25);
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--shadow-lg: 0 10px 15px rgba(0, 0, 0, 0.35);
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}
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/* --------------------------------------------------------------------------
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* 全局重置
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* -------------------------------------------------------------------------- */
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* {
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margin: 0;
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padding: 0;
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box-sizing: border-box;
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}
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html,
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body {
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width: 100%;
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height: 100%;
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font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto,
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'Helvetica Neue', Arial, 'Noto Sans SC', sans-serif;
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font-size: 14px;
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line-height: 1.5;
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color: var(--text-primary);
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background-color: var(--bg-primary);
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-webkit-font-smoothing: antialiased;
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-moz-osx-font-smoothing: grayscale;
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transition: background 0.3s, color 0.3s;
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}
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#app {
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width: 100%;
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height: 100%;
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}
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/* --------------------------------------------------------------------------
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* 通用工具类
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* -------------------------------------------------------------------------- */
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/* 文本省略 */
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.text-ellipsis {
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overflow: hidden;
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text-overflow: ellipsis;
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white-space: nowrap;
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}
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/* Flex 布局 */
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.flex {
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display: flex;
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}
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.flex-center {
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display: flex;
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align-items: center;
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justify-content: center;
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}
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.flex-between {
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display: flex;
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align-items: center;
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justify-content: space-between;
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}
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/* 标签样式 */
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.tag-vip {
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color: var(--color-vip);
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font-weight: bold;
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}
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.tag-hand-raise {
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color: var(--color-hand-raise);
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font-weight: bold;
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}
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.tag-need-intervene {
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color: var(--color-need-intervene);
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font-weight: bold;
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}
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.tag-ai {
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color: var(--color-ai);
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font-weight: bold;
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}
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/* --------------------------------------------------------------------------
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* 坐席工作台专用样式
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* -------------------------------------------------------------------------- */
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/* 三栏布局容器：纵向（顶栏 + 三栏区域） */
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.workspace-layout {
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display: flex;
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flex-direction: column;
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width: 100%;
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height: 100vh;
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overflow: hidden;
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}
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/* 三栏区域：顶栏下方，横向排列左/中/右栏 */
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.workspace-body {
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flex: 1;
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display: flex;
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overflow: hidden;
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min-height: 0;
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}
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/* 左栏：会话列表（v5.4: 去掉 border-right，拖拽手柄替代） */
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.workspace-sidebar {
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width: var(--sidebar-width);
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min-width: 200px;
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height: 100%;
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border-right: none;
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background-color: var(--bg-secondary);
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display: flex;
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flex-direction: column;
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overflow: hidden;
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position: relative;
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}
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/* 中栏：对话区 */
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.workspace-main {
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flex: 1;
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height: 100%;
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background-color: var(--bg-primary);
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display: flex;
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flex-direction: column;
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overflow: hidden;
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min-width: 0; /* 防止 flex 子元素溢出 */
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}
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/* 右栏：AI助手面板（v5.4: 去掉 border-left，拖拽手柄替代） */
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.workspace-assistant {
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width: var(--assistant-panel-width);
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min-width: 220px;
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height: 100%;
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border-left: none;
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background-color: var(--bg-secondary);
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display: flex;
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flex-direction: column;
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overflow: hidden;
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position: relative;
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}
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/* ===== v5.4: 拖拽手柄（栏间调整宽度） ===== */
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.resize-handle {
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width: 6px;
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cursor: col-resize;
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background: var(--border);
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position: relative;
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flex-shrink: 0;
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transition: background 0.2s;
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z-index: 10;
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}
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.resize-handle:hover,
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.resize-handle.dragging {
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background: var(--accent);
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}
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.resize-handle::after {
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content: '⋮';
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position: absolute;
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top: 50%;
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left: 50%;
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transform: translate(-50%, -50%);
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font-size: 12px;
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color: var(--text-muted);
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opacity: 0;
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transition: opacity 0.2s;
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}
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.resize-handle:hover::after,
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.resize-handle.dragging::after {
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opacity: 1;
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}
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/* 顶部标题栏 */
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.workspace-header {
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height: 56px;
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padding: 0 20px;
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display: flex;
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align-items: center;
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justify-content: space-between;
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background-color: var(--bg-secondary);
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border-bottom: 1px solid var(--border-color);
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flex-shrink: 0;
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}
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/* 侧边栏搜索框 */
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.sidebar-search {
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padding: 12px;
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border-bottom: 1px solid var(--border-light);
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flex-shrink: 0;
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}
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/* 会话列表滚动区 */
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.conversation-list-scroll {
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flex: 1;
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overflow-y: auto;
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overflow-x: hidden;
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}
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/* 消息列表滚动区 */
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.message-list-scroll {
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flex: 1;
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overflow-y: auto;
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overflow-x: hidden;
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padding: 16px;
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}
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/* 消息气泡通用样式 */
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.message-bubble {
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max-width: 70%;
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padding: 10px 14px;
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border-radius: 8px;
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line-height: 1.5;
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word-break: break-word;
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position: relative;
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}
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/* 员工消息气泡 — 靠左灰底 */
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.message-employee {
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background-color: var(--bg-tertiary);
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color: var(--text-primary);
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align-self: flex-start;
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border-top-left-radius: 2px;
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}
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/* 坐席消息气泡 — 靠右蓝底白字 */
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.message-agent {
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background-color: var(--accent);
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color: var(--bg-secondary);
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align-self: flex-end;
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border-top-right-radius: 2px;
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}
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/* AI消息气泡 — 靠左绿底 */
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.message-ai {
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background-color: var(--bg-accent-soft);
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color: var(--text-primary);
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align-self: flex-start;
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border-top-left-radius: 2px;
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border: 1px solid var(--border-light);
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}
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/* 系统消息气泡 — 居中灰字 */
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.message-system {
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background-color: transparent;
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color: var(--text-tertiary);
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align-self: center;
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font-size: 12px;
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padding: 4px 12px;
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}
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/* 消息行 */
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.message-row {
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display: flex;
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margin-bottom: 16px;
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flex-direction: column;
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}
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.message-row-employee {
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align-items: flex-start;
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}
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.message-row-agent {
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align-items: flex-end;
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}
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.message-row-ai {
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align-items: flex-start;
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}
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.message-row-system {
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align-items: center;
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}
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/* 消息发送者名称 */
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.message-sender-name {
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font-size: 12px;
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color: var(--text-tertiary);
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margin-bottom: 4px;
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}
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/* 消息时间戳 */
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.message-time {
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font-size: 11px;
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color: var(--text-placeholder);
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margin-top: 4px;
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}
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/* AI标签 */
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.ai-tag {
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display: inline-block;
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background-color: var(--color-ai);
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color: var(--bg-secondary);
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font-size: 10px;
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padding: 1px 6px;
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border-radius: 3px;
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margin-left: 6px;
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vertical-align: middle;
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}
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/* 会话项（v5.4: flex 布局含头像+内容+缩略头像） */
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.conversation-item {
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display: flex;
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align-items: center;
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gap: 8px;
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padding: 8px 10px;
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margin: 1px 6px;
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cursor: pointer;
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transition: background-color 0.2s;
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border-radius: var(--radius);
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border: 1px solid transparent;
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position: relative;
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}
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.conversation-item:hover {
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background-color: var(--bg-hover);
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}
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.conversation-item.active {
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background-color: var(--accent-soft);
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border-color: var(--accent);
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}
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.conversation-item.resolved {
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opacity: 0.6;
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}
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.conversation-item.resolved .conversation-name {
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color: var(--text-tertiary);
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}
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/* ===== v5.4: 会话头像容器（含新消息圆点） ===== */
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.conv-avatar-wrap {
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position: relative;
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flex-shrink: 0;
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}
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/* 会话项头像 — 渐变色圆形 */
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.conversation-avatar {
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width: 34px;
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height: 34px;
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border-radius: 50%;
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display: flex;
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align-items: center;
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justify-content: center;
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font-size: 13px;
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font-weight: 600;
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color: #fff;
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flex-shrink: 0;
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}
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/* 渐变色变体 */
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.conversation-avatar.av-blue { background: linear-gradient(135deg, #3b82f6, #6366f1); }
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.conversation-avatar.av-green { background: linear-gradient(135deg, #22c55e, #14b8a6); }
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.conversation-avatar.av-orange { background: linear-gradient(135deg, #f97316, #eab308); }
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.conversation-avatar.av-purple { background: linear-gradient(135deg, #8b5cf6, #ec4899); }
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.conversation-avatar.av-red { background: linear-gradient(135deg, #ef4444, #f97316); }
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.conversation-avatar.av-teal { background: linear-gradient(135deg, #0ea5e9, #6366f1); }
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.conversation-avatar.av-pink { background: linear-gradient(135deg, #ec4899, #f43f5e); }
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/* ===== v5.4: 新消息圆点（在头像右上角） ===== */
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.new-msg-dot {
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position: absolute;
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top: -1px;
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right: -1px;
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||
width: 10px;
|
||
height: 10px;
|
||
border-radius: 50%;
|
||
border: 2px solid var(--bg-secondary);
|
||
z-index: 2;
|
||
}
|
||
.new-msg-dot.dot-urgent { background: var(--color-danger); }
|
||
.new-msg-dot.dot-normal { background: var(--accent); }
|
||
.new-msg-dot.dot-muted { background: var(--text-muted); }
|
||
|
||
/* ===== v5.4: 处理对象缩略头像（会话项右侧） ===== */
|
||
.conv-target-avatar {
|
||
width: 22px;
|
||
height: 22px;
|
||
border-radius: 50%;
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
font-size: 9px;
|
||
font-weight: 600;
|
||
color: #fff;
|
||
flex-shrink: 0;
|
||
margin-left: auto;
|
||
}
|
||
.conv-target-avatar.ta-blue { background: linear-gradient(135deg, #3b82f6, #6366f1); }
|
||
.conv-target-avatar.ta-green { background: linear-gradient(135deg, #22c55e, #14b8a6); }
|
||
.conv-target-avatar.ta-orange { background: linear-gradient(135deg, #f97316, #eab308); }
|
||
.conv-target-avatar.ta-purple { background: linear-gradient(135deg, #8b5cf6, #ec4899); }
|
||
.conv-target-avatar.ta-red { background: linear-gradient(135deg, #ef4444, #f97316); }
|
||
.conv-target-avatar.ta-teal { background: linear-gradient(135deg, #0ea5e9, #6366f1); }
|
||
.conv-target-avatar.ta-pink { background: linear-gradient(135deg, #ec4899, #f43f5e); }
|
||
|
||
/* 会话项信息区（v5.4: flex:1 中间内容区） */
|
||
.conversation-info {
|
||
flex: 1;
|
||
min-width: 0;
|
||
overflow: hidden;
|
||
}
|
||
|
||
.conversation-name {
|
||
font-size: 13px;
|
||
font-weight: 500;
|
||
color: var(--text-primary);
|
||
display: flex;
|
||
align-items: center;
|
||
gap: 4px;
|
||
}
|
||
|
||
.conversation-summary {
|
||
font-size: 12px;
|
||
color: var(--text-tertiary);
|
||
overflow: hidden;
|
||
text-overflow: ellipsis;
|
||
white-space: nowrap;
|
||
margin-top: 2px;
|
||
}
|
||
|
||
.conversation-meta {
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: space-between;
|
||
margin-top: 4px;
|
||
}
|
||
|
||
.conversation-time {
|
||
font-size: 11px;
|
||
color: var(--text-placeholder);
|
||
}
|
||
|
||
/* 分区标题 */
|
||
.section-title {
|
||
padding: 8px 16px;
|
||
font-size: 12px;
|
||
color: var(--text-tertiary);
|
||
background-color: var(--bg-primary);
|
||
font-weight: 500;
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: space-between;
|
||
cursor: pointer;
|
||
user-select: none;
|
||
}
|
||
|
||
.section-title:hover {
|
||
background-color: var(--bg-hover);
|
||
}
|
||
|
||
/* ===== v5.4: 待办事项缩略头像 ===== */
|
||
.todo-item .ki-avatar {
|
||
width: 20px;
|
||
height: 20px;
|
||
border-radius: 50%;
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
font-size: 9px;
|
||
font-weight: 600;
|
||
color: #fff;
|
||
flex-shrink: 0;
|
||
margin-left: auto;
|
||
}
|
||
.ki-avatar.ka-blue { background: linear-gradient(135deg, #3b82f6, #6366f1); }
|
||
.ki-avatar.ka-green { background: linear-gradient(135deg, #22c55e, #14b8a6); }
|
||
.ki-avatar.ka-orange { background: linear-gradient(135deg, #f97316, #eab308); }
|
||
.ki-avatar.ka-purple { background: linear-gradient(135deg, #8b5cf6, #ec4899); }
|
||
.ki-avatar.ka-red { background: linear-gradient(135deg, #ef4444, #f97316); }
|
||
|
||
/* 标签徽章 — 使用语义色变量，深浅色自动适配 */
|
||
.tag-badge {
|
||
display: inline-block;
|
||
font-size: 10px;
|
||
padding: 1px 5px;
|
||
border-radius: 3px;
|
||
line-height: 1.5;
|
||
font-weight: 500;
|
||
}
|
||
|
||
.tag-badge-vip {
|
||
background-color: var(--danger-soft);
|
||
color: var(--color-danger);
|
||
border: 1px solid var(--danger-soft);
|
||
}
|
||
|
||
.tag-badge-hand-raise {
|
||
background-color: var(--warning-soft);
|
||
color: var(--color-warning);
|
||
border: 1px solid var(--warning-soft);
|
||
}
|
||
|
||
.tag-badge-need-intervene {
|
||
background-color: var(--danger-soft);
|
||
color: var(--color-danger);
|
||
border: 1px solid var(--danger-soft);
|
||
}
|
||
|
||
.tag-badge-emotion-urgent {
|
||
background-color: var(--danger-soft);
|
||
color: var(--color-danger);
|
||
border: 1px solid var(--danger-soft);
|
||
}
|
||
|
||
.tag-badge-emotion-angry {
|
||
background-color: var(--danger-soft);
|
||
color: var(--color-danger);
|
||
border: 1px solid var(--danger-soft);
|
||
}
|
||
|
||
.tag-badge-emotion-worried {
|
||
background-color: var(--warning-soft);
|
||
color: var(--color-warning);
|
||
border: 1px solid var(--warning-soft);
|
||
}
|
||
|
||
/* 紧急度星级 */
|
||
.urgency-stars {
|
||
display: inline-flex;
|
||
align-items: center;
|
||
gap: 1px;
|
||
}
|
||
|
||
.urgency-star {
|
||
font-size: 12px;
|
||
color: var(--color-warning);
|
||
}
|
||
|
||
.urgency-star.empty {
|
||
color: var(--text-placeholder);
|
||
}
|
||
|
||
/* 回复输入框区域 */
|
||
.reply-box {
|
||
padding: 12px 16px;
|
||
border-top: 1px solid var(--border-color);
|
||
background-color: var(--bg-secondary);
|
||
flex-shrink: 0;
|
||
}
|
||
|
||
/* 输入框在 flex 容器里占满宽度 */
|
||
.reply-box > div:first-child {
|
||
display: flex;
|
||
gap: 8px;
|
||
align-items: flex-end;
|
||
}
|
||
|
||
.reply-box .el-input {
|
||
flex: 1;
|
||
min-width: 0;
|
||
}
|
||
|
||
/* 输入框 textarea 最大高度限制 + 滚动 */
|
||
.reply-box .el-textarea__inner {
|
||
max-height: 200px;
|
||
overflow-y: auto;
|
||
}
|
||
|
||
/* 操作步骤卡片 */
|
||
.step-card {
|
||
padding: 10px 14px;
|
||
margin-bottom: 8px;
|
||
border-radius: 6px;
|
||
background-color: var(--bg-primary);
|
||
border-left: 3px solid var(--accent);
|
||
}
|
||
|
||
/* 登录页样式 */
|
||
.login-container {
|
||
width: 100%;
|
||
height: 100vh;
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
|
||
}
|
||
|
||
.login-card {
|
||
width: 400px;
|
||
padding: 40px;
|
||
background: var(--bg-secondary);
|
||
border-radius: 12px;
|
||
box-shadow: 0 20px 40px rgba(0, 0, 0, 0.15);
|
||
}
|
||
|
||
.login-title {
|
||
text-align: center;
|
||
margin-bottom: 32px;
|
||
}
|
||
|
||
.login-title h1 {
|
||
font-size: 24px;
|
||
color: var(--text-primary);
|
||
margin-bottom: 8px;
|
||
}
|
||
|
||
.login-title p {
|
||
font-size: 14px;
|
||
color: var(--text-tertiary);
|
||
}
|
||
|
||
/* 滚动条美化 */
|
||
::-webkit-scrollbar {
|
||
width: 6px;
|
||
}
|
||
|
||
::-webkit-scrollbar-track {
|
||
background: transparent;
|
||
}
|
||
|
||
::-webkit-scrollbar-thumb {
|
||
background: var(--text-placeholder);
|
||
border-radius: 3px;
|
||
}
|
||
|
||
::-webkit-scrollbar-thumb:hover {
|
||
background: var(--text-tertiary);
|
||
}
|
||
|
||
/* --------------------------------------------------------------------------
|
||
* IT 等级徽标（7 级）
|
||
* -------------------------------------------------------------------------- */
|
||
.it-badge {
|
||
display: inline-flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
width: 18px;
|
||
height: 18px;
|
||
border-radius: 3px;
|
||
font-size: 10px;
|
||
font-weight: 700;
|
||
line-height: 1;
|
||
color: var(--bg-secondary);
|
||
flex-shrink: 0;
|
||
}
|
||
|
||
.it-badge.bronze { background: linear-gradient(135deg, #cd7f32, #a0522d); }
|
||
.it-badge.silver { background: linear-gradient(135deg, #c0c0c0, #8e8e8e); }
|
||
.it-badge.gold { background: linear-gradient(135deg, #ffd700, #daa520); }
|
||
.it-badge.platinum { background: linear-gradient(135deg, #e5e4e2, #b0b0b0); }
|
||
.it-badge.diamond { background: linear-gradient(135deg, #b9f2ff, #00bfff); color: #0a2540; }
|
||
.it-badge.star { background: linear-gradient(135deg, #ff6b6b, #ee5a24); }
|
||
.it-badge.king { background: linear-gradient(135deg, #f093fb, #f5576c, #ffd700); animation: king-glow 2s ease-in-out infinite; }
|
||
|
||
/* 王者发光动画 */
|
||
@keyframes king-glow {
|
||
0%, 100% {
|
||
box-shadow: 0 0 4px rgba(245, 87, 108, 0.4);
|
||
}
|
||
50% {
|
||
box-shadow: 0 0 12px rgba(245, 87, 108, 0.8), 0 0 20px rgba(240, 147, 251, 0.4);
|
||
}
|
||
}
|
||
|
||
/* 响应式：小屏幕下右栏可折叠 */
|
||
@media (max-width: 1024px) {
|
||
.workspace-assistant {
|
||
position: absolute;
|
||
right: 0;
|
||
top: 0;
|
||
z-index: 100;
|
||
box-shadow: -4px 0 12px rgba(0, 0, 0, 0.1);
|
||
transform: translateX(100%);
|
||
transition: transform 0.3s ease;
|
||
}
|
||
|
||
.workspace-assistant.visible {
|
||
transform: translateX(0);
|
||
}
|
||
}
|