Simon
449c6d4875
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent()，删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴：Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席，请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息，请等待处理回复！"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS
## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1：删除"软件安装"和"资源权限"标签页
- 移除标签栏，智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS
## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)
## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code
## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)
## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过
## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务
## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记✅已实施
- 新增架构图/时序图/类图(mermaid)
## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount，只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配)，改用base64分块上传
75 lines
3.3 KiB
Plaintext
75 lines
3.3 KiB
Plaintext
%% 分诊主流程时序图
|
|
%% 来源：增量设计-知识库迭代-开发任务分解-20260712.md §2.5
|
|
|
|
sequenceDiagram
|
|
participant H5 as H5 员工端
|
|
participant API as FastAPI 后端
|
|
participant TriSvc as TriageService
|
|
participant DifyTri as Dify 分诊应用
|
|
participant DB as PostgreSQL
|
|
participant AG as 坐席端看板
|
|
participant WS as WebSocket
|
|
|
|
rect rgb(255, 243, 224)
|
|
Note over H5,DB: 阶段1：发起分诊
|
|
H5->>API: POST /api/h5/triage/start {conversation_id, question}
|
|
API->>TriSvc: start_triage(conversation_id, question)
|
|
TriSvc->>DB: INSERT triage_sessions (status=triaging)
|
|
TriSvc->>DifyTri: 调用分诊 prompt（拆分问题为分步选择题）
|
|
alt Dify 5秒内响应
|
|
DifyTri-->>TriSvc: {steps[], confidence, urgency, suggested_route, problem_type}
|
|
TriSvc->>DB: UPDATE triage_sessions SET triage_steps, confidence, urgency, suggested_route
|
|
TriSvc-->>API: {triage_id, steps, total, confidence, urgency, suggested_route}
|
|
API-->>H5: {triage_id, steps, total, ...}
|
|
else Dify 超时(>5s)
|
|
TriSvc->>DB: UPDATE triage_sessions SET status=timeout
|
|
TriSvc-->>API: 超时，自动转人工
|
|
API-->>H5: 分诊超时，已转人工
|
|
end
|
|
end
|
|
|
|
rect rgb(227, 242, 253)
|
|
Note over H5,DB: 阶段2：分步选择 + 坐席协同
|
|
loop 每一步
|
|
H5->>API: POST /api/h5/triage/step {triage_id, step_index, selected_label}
|
|
API->>TriSvc: submit_step(triage_id, step_index, selected_label)
|
|
TriSvc->>DB: 记录 collected_context
|
|
TriSvc->>DifyTri: 根据选择动态调整后续步骤
|
|
DifyTri-->>TriSvc: next_step
|
|
TriSvc-->>API: {next_step, collected_context}
|
|
API-->>H5: {next_step, collected_context}
|
|
end
|
|
|
|
Note over AG: 坐席看板实时查看分诊进度
|
|
AG->>API: GET /api/agent/triage/pending
|
|
API-->>AG: 待分诊列表
|
|
AG->>API: GET /api/agent/triage/{triage_id}
|
|
API-->>AG: 分诊详情
|
|
|
|
opt 坐席排除选项
|
|
AG->>API: POST /api/agent/triage/{triage_id}/exclude-options {excluded_labels}
|
|
API->>WS: WS 推送 excluded_labels 到 H5
|
|
WS-->>H5: {type: "triage_exclude", excluded_labels}
|
|
H5->>H5: TriageCard.setExcludedOptions(labels)
|
|
end
|
|
end
|
|
|
|
rect rgb(232, 245, 233)
|
|
Note over H5,DB: 阶段3：分诊完成 / 转人工
|
|
alt 所有步骤完成
|
|
H5->>API: POST /api/h5/triage/complete {triage_id, context}
|
|
API->>TriSvc: complete_triage(triage_id, context)
|
|
TriSvc->>DifyTri: 根据收集的上下文生成最终回复
|
|
DifyTri-->>TriSvc: {reply, confidence}
|
|
TriSvc->>DB: UPDATE triage_sessions SET status=routed, route_action=ai_self
|
|
TriSvc-->>API: {reply, confidence}
|
|
API-->>H5: AI 回复
|
|
else 转人工
|
|
H5->>API: POST /api/h5/triage/transfer {triage_id, context}
|
|
API->>TriSvc: transfer_to_human(triage_id, context)
|
|
TriSvc->>DB: UPDATE triage_sessions SET status=routed, route_action=human
|
|
TriSvc-->>API: 转人工成功
|
|
API-->>H5: 已转人工
|
|
end
|
|
end
|