Files
wecom_it_smart_desk/docs/03-技术架构/05-架构图/ai-assist-class-diagram.mermaid
T
Simon 449c6d4875 feat: 2026-07-12~13 全量更新 - AI对话链路改造+H5 v4/v5+坐席端v5+上下文感知诊断+知识库迭代3
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent(),删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴:Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席,请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息,请等待处理回复!"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS

## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1:删除"软件安装"和"资源权限"标签页
- 移除标签栏,智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS

## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)

## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code

## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)

## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过

## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务

## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记已实施
- 新增架构图/时序图/类图(mermaid)

## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount,只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配),改用base64分块上传
2026-07-13 02:17:03 +08:00

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%% 坐席端 AI 辅助消息框 — 类图
%% 文档版本: v1.0
%% 创建日期: 2026-07-11
classDiagram
direction TB
class WingmanService {
-str api_url
-str api_key
-float timeout
-httpx.AsyncClient _client
-aioredis.Redis _redis
-str _COMPLETION_SYSTEM_PROMPT
-str _TONE_ADJUST_SYSTEM_PROMPT
-str _POLISH_SYSTEM_PROMPT
-str _REWRITE_SYSTEM_PROMPT
+__init__(redis_client: Optional[Redis])
+async generate_completion(conversation_id: str, current_text: str, messages: List[Dict], max_length: int) Dict
+async adjust_tone(conversation_id: str, selected_text: str, full_text: str, tone: str, messages: List[Dict]) Dict
+async polish_text(conversation_id: str, text: str, action: str, messages: List[Dict]) Dict
+async rewrite_versions(conversation_id: str, current_text: str, messages: List[Dict], generate_count: int, include_knowledge: bool) Dict
-async _call_wingman_api(context_messages: List[Dict], temperature: float) Optional[str]
-_build_context_messages(messages: List[Dict], system_prompt: str) List[Dict]
-async _get_cache(key: str) Optional[Dict]
-async _set_cache(key: str, value: Dict, ttl: int) void
-_make_cache_key(text: str, conversation_id: str) str
-async _search_knowledge(query: str) Optional[str]
-_parse_json_response(content: str, default: Dict) Dict
}
class WingmanAPIRouter {
+POST autocomplete(conversation_id, request: AutocompleteRequest, agent, db, wingman_service)
+POST tone_adjust(conversation_id, request: ToneAdjustRequest, agent, db, wingman_service)
+POST polish(conversation_id, request: PolishRequest, agent, db, wingman_service)
+POST rewrite(conversation_id, request: RewriteRequest, agent, db, wingman_service)
-async _validate_conversation(conversation_id, agent, db) Conversation
-async _get_recent_messages(conversation_id, db, limit) List[Dict]
}
class AutocompleteRequest {
+str current_text
+int cursor_position
+int max_length
}
class ToneAdjustRequest {
+str selected_text
+str full_text
+str tone
}
class PolishRequest {
+str text
+str action
+bool conversation_context
}
class RewriteRequest {
+str current_text
+int generate_count
+bool include_knowledge
}
class WingmanTS {
+autocomplete(convId: str, text: str, cursorPos: int, signal: AbortSignal) Promise~AutocompleteResult~
+adjustTone(convId: str, selectedText: str, fullText: str, tone: ToneType, signal: AbortSignal) Promise~ToneAdjustResult~
+polishText(convId: str, text: str, action: PolishAction, signal: AbortSignal) Promise~PolishResult~
+rewriteVersions(convId: str, currentText: str, signal: AbortSignal) Promise~RewriteResult~
}
class UseAiAssist {
+Ref~string~ ghostText
+Ref~boolean~ isCompletLoading
+Ref~boolean~ autocompleteEnabled
+Ref~boolean~ tonePopoverVisible
+Ref~boolean~ polishPanelVisible
+Ref~boolean~ rewritePanelVisible
+triggerAutocomplete() void
+acceptGhostText() void
+clearGhostText() void
+adjustTone(selectedText: str, fullText: str, tone: ToneType) Promise~void~
+polishText(action: PolishAction) Promise~void~
+rewriteVersions() Promise~void~
+cleanup() void
}
class GhostText {
+Props: ghostText: string, textareaRef: HTMLTextAreaElement
+Emits: accept, dismiss
-calculateCursorPos(textarea: HTMLTextAreaElement) {x: number, y: number}
}
class AiAssistToolbar {
+Props: autocompleteEnabled: boolean, hasSelection: boolean, hasText: boolean
+Emits: toggleAutocomplete, toneAdjust, polish, rewrite
}
class ToneAdjustPopover {
+Props: visible: boolean, loading: boolean, result: ToneAdjustResult|null, originalText: string
+Emits: select(tone: ToneType), replace, cancel
}
class PolishPanel {
+Props: visible: boolean, loading: boolean, result: PolishResult|null, originalText: string
+Emits: action(action: PolishAction), replace(text: string), cancel
}
class RewritePanel {
+Props: visible: boolean, loading: boolean, result: RewriteResult|null
+Emits: replace(text: string), append(text: string), cancel
}
class ReplyBox {
-UseAiAssist aiAssist
-Ref~string~ inputText
-HTMLTextAreaElement inputRef
+handleKeydown(event: KeyboardEvent) void
+handleInput() void
}
%% 后端关系
WingmanAPIRouter --> WingmanService : Depends (DI)
WingmanAPIRouter --> AutocompleteRequest : 验证请求体
WingmanAPIRouter --> ToneAdjustRequest : 验证请求体
WingmanAPIRouter --> PolishRequest : 验证请求体
WingmanAPIRouter --> RewriteRequest : 验证请求体
%% 前端关系
WingmanTS --> AutocompleteRequest : HTTP 请求
UseAiAssist --> WingmanTS : 调用 API
ReplyBox --> UseAiAssist : composable
ReplyBox --> GhostText : 渲染幽灵文字
ReplyBox --> AiAssistToolbar : 渲染工具栏
ReplyBox --> ToneAdjustPopover : 弹出浮层
ReplyBox --> PolishPanel : 弹出面板
ReplyBox --> RewritePanel : 弹出面板