449c6d4875
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent(),删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴:Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席,请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息,请等待处理回复!"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS
## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1:删除"软件安装"和"资源权限"标签页
- 移除标签栏,智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS
## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)
## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code
## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)
## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过
## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务
## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记✅已实施
- 新增架构图/时序图/类图(mermaid)
## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount,只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配),改用base64分块上传
223 lines
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223 lines
6.7 KiB
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%% =============================================================================
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%% 增量设计:坐席端布局优化 v2.0 — 类图
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%% =============================================================================
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%% 创建日期:2026-07-11
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%% 技术栈:Vue 3 + Element Plus + TypeScript + Pinia + CSS Variables
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%% =============================================================================
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classDiagram
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%% ====== 容器/页面级组件 ======
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class Workspace {
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+Ref~boolean~ assistantVisible
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+Ref~PanelMode~ panelMode
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+Ref~HTMLElement~ leftSidebarRef
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+Ref~HTMLElement~ rightSidebarRef
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+startLeftResize(e: MouseEvent) void
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+startRightResize(e: MouseEvent) void
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+togglePanelMode() void
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+onMounted() void
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}
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class ChatArea {
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+Ref~Message~ replyToMessage
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+Ref~HTMLElement~ messageListRef
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+handleSend(content: string) void
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+handleReplyTo(message: Message) void
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+scrollToBottom() void
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}
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%% ====== 中栏新增组件 ======
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class ReplySuggestArea {
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+Props: conversationId: string
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+Emits: select(content: string)
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+Ref~string~ activeTab
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+loadRecommendations() void
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}
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class AiRecommendBar {
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+Props: recommendations: AiRecommendation[]
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+Props: loading: boolean
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+Emits: select(content: string)
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+Emits: refresh()
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+handleSelect(index: number) void
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+confidenceStyle: ComputedRef
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}
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class QuickReplyBar {
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+Props: templates: QuickReply[]
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+Emits: select(content: string)
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+Ref~QuickReplyNav~ navState
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+Ref~string~ searchQuery
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+selectTemplate(tpl: QuickReply) void
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+goBack() void
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}
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class ReplyBox {
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+Props: replyToMessage: Message
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+Emits: send(content: string)
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+Emits: cancelReply()
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+Ref~string~ inputText
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+Ref~number~ textareaHeight
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+handleSend() void
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+handleKeydown(event: KeyboardEvent) void
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+handleAiTool(action: AiToolAction) void
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+handleScreenshot() void
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+handlePaste(event: ClipboardEvent) void
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}
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%% ====== 右栏组件 ======
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class AiAssistantPanel {
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+Props: mode: PanelMode
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+Emits: toggle()
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+Ref~string~ conversationId
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}
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class AiTrainingPanel {
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+Props: conversationId: string
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+Ref~TrainingTab~ activeTab
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+resetForNewConversation() void
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}
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class PanelModeToggle {
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+Props: mode: PanelMode
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+Emits: toggle()
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}
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class SmartTagEditor {
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+Props: conversationId: string
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+Ref~ConversationTags~ currentTags
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+Ref~string[]~ suggestedTagList
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+Ref~boolean~ loadingTagSuggestions
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+handleSuggestTags() void
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+handleAddSuggestedTag(tag: string) void
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+handleRemoveTag(key: string) void
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+handleAddManualTag() void
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+loadCurrentTags() void
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}
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class QualityFeedback {
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+Props: conversationId: string
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+Ref~Annotation[]~ feedbackList
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+Ref~boolean~ loading
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+handleSubmit(messageId: string, feedback: AnnotationFeedback) void
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+loadAnnotations() void
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}
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class KnowledgeContribute {
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+Props: conversationId: string
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+Ref~ContributeForm~ contributeForm
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+Ref~boolean~ submitting
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+handleSubmit() void
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+resetForm() void
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}
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%% ====== 修改的现有组件 ======
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class UserInfoBar {
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+Props: conversation: Conversation
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+Props: availableAgents: AgentInfo[]
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+Props: canInviteCollaborator: boolean
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+Emits: assign, resolve, toggle-pin, toggle-todo, transfer, invite
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+Ref~boolean~ isExpanded
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+Ref~boolean~ showItLevelSelector
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+toggleExpand() void
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+resetForNewConversation() void
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}
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class TroubleshootBar {
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+Ref~boolean~ isFlowchartExpanded
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+Ref~boolean~ isIconBarCollapsed
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+Ref~TroubleshootingTemplate[]~ templates
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+toggleFlowchart() void
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+toggleCollapse() void
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+handleTemplateChange(templateId: string) void
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+handleStepClick(index: number) void
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+loadTemplates() void
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}
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%% ====== Store ======
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class ConversationStore {
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+Ref~string~ pendingReplyText
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+Ref~Map~ aiDrafts
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+Ref~PanelMode~ panelMode
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+Ref~string~ currentConversationId
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+Ref~Conversation~ currentConversation
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+Ref~Message[]~ messages
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+setPanelMode(mode: PanelMode) void
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+selectConversation(id: string) void
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+sendReply(content: string, replyToId?: string) void
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}
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class QuickReplyStore {
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+Ref~QuickReply[]~ templates
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+ComputedRef~templatesByCategory
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+ComputedRef~categories
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+fetchTemplates() void
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}
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%% ====== 类型定义 ======
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class PanelMode {
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<<enumeration>>
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normal
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expanded
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}
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class TrainingTab {
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<<enumeration>>
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smart-tag
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quality-feedback
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knowledge-contribute
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}
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class AiRecommendation {
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+string title
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+string content
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+number confidence
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}
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class ContributeForm {
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+string title
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+string problem
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+string solution
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+string category
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}
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class QuickReplyNav {
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+number l1Index
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+number l2Index
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}
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%% ====== 组合关系(contains/renders) ======
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Workspace *-- ChatArea : renders
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Workspace *-- AiAssistantPanel : renders
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ChatArea *-- UserInfoBar : contains
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ChatArea *-- TroubleshootBar : contains
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ChatArea *-- ReplySuggestArea : contains (新增)
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ChatArea *-- ReplyBox : contains
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ReplySuggestArea *-- AiRecommendBar : contains
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ReplySuggestArea *-- QuickReplyBar : contains
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AiAssistantPanel *-- PanelModeToggle : contains
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AiAssistantPanel *-- AiTrainingPanel : contains
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AiTrainingPanel *-- SmartTagEditor : tab 1
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AiTrainingPanel *-- QualityFeedback : tab 2
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AiTrainingPanel *-- KnowledgeContribute : tab 3
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%% ====== 依赖关系(uses) ======
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AiRecommendBar ..> ConversationStore : reads aiDrafts, writes pendingReplyText
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QuickReplyBar ..> ConversationStore : writes pendingReplyText
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QuickReplyBar ..> QuickReplyStore : reads templates
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ReplyBox ..> ConversationStore : reads/writes pendingReplyText
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SmartTagEditor ..> ConversationStore : reads currentConversation
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QualityFeedback ..> ConversationStore : reads messages
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Workspace ..> ConversationStore : reads/writes panelMode
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AiAssistantPanel ..> ConversationStore : reads currentConversationId
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%% ====== 类型引用 ======
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AiRecommendBar ..> AiRecommendation : uses
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KnowledgeContribute ..> ContributeForm : uses
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QuickReplyBar ..> QuickReplyNav : uses
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PanelModeToggle ..> PanelMode : uses
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AiTrainingPanel ..> TrainingTab : uses
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