449c6d4875
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent(),删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴:Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席,请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息,请等待处理回复!"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS
## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1:删除"软件安装"和"资源权限"标签页
- 移除标签栏,智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS
## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)
## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code
## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)
## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过
## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务
## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记✅已实施
- 新增架构图/时序图/类图(mermaid)
## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount,只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配),改用base64分块上传
102 lines
3.7 KiB
Python
102 lines
3.7 KiB
Python
# =============================================================================
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# 企微IT智能服务台 — 模型包初始化
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# =============================================================================
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# 说明:导出所有模型类,方便 Alembic 和其他模块统一导入
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# 注意:即使某些模型在当前文件未直接使用,也必须导入
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# 否则 Alembic 无法检测到这些模型,不会生成对应的迁移脚本
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# =============================================================================
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from app.models.conversation import Conversation
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from app.models.message import Message
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from app.models.agent import Agent
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from app.models.quick_reply_template import QuickReplyTemplate
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from app.models.system_config import SystemConfig
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from app.models.funny_phrase import FunnyPhrase
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from app.models.approval_link import ApprovalLink
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from app.models.software_download import SoftwareDownload
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from app.models.agent_note import AgentNote
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from app.models.employee import Employee
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from app.models.todo_item import TodoItem
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from app.models.troubleshooting_template import TroubleshootingTemplate
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from app.models.config_change_log import ConfigChangeLog
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from app.models.role import Role
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from app.models.user_role import UserRole
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from app.models.role_mapping_rule import RoleMappingRule
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from app.models.conversation_evaluation import ConversationEvaluation
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from app.models.audit_log import AuditLog
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from app.models.conversation_annotation import ConversationAnnotation # P2-10 会话标注
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from app.models.knowledge_suggestion import KnowledgeSuggestion # P2-13 知识库自动迭代
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from app.models.knowledge_base import KnowledgeBase
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from app.models.login_log import LoginLog # 登录日志(三端认证重构)
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from app.models.business_contact import BusinessContact # 业务联系人(路由推荐)
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from app.models.routing_event import RoutingEvent # 路由命中统计(P1)
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# 会议室预定模块模型
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from app.models.terminal_room_binding import TerminalRoomBinding
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from app.models.meetingroom_booking_snapshot import MeetingroomBookingSnapshot
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from app.models.meetingroom_guide import MeetingroomGuide
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from app.models.meetingroom_repair import MeetingroomRepair
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# 知识库迭代 — 分诊 + 排除模块模型
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from app.models.triage_session import TriageSession
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from app.models.exclusion_rule import ExclusionRule
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from app.models.exclusion_log import ExclusionLog
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# 阶段5 自动化闭环模型
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from app.models.automation import (
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AutoSession,
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AutoAction,
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ApprovalTicket,
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ScenarioConfig,
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RuleVersion,
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ActionLog,
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MappingCache,
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)
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# 智能诊断修复闭环 + 分层排队 + 答题 + 关闭机制
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from app.models.diagnostic import DiagnosticTemplate, DiagnosticDispatch, DiagnosticReport
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from app.models.quiz import QuizQuestion, QuizAnswer, EmployeePoints
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# 所有模型类的列表,方便遍历
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__all__ = [
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"Conversation",
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"Message",
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"Agent",
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"QuickReplyTemplate",
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"SystemConfig",
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"FunnyPhrase",
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"ApprovalLink",
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"SoftwareDownload",
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"AgentNote",
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"Employee",
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"TodoItem",
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"TroubleshootingTemplate",
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"ConfigChangeLog",
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"Role",
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"UserRole",
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"RoleMappingRule",
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"ConversationEvaluation",
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"AuditLog",
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"ConversationAnnotation",
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"KnowledgeSuggestion",
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"KnowledgeBase",
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"LoginLog",
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"BusinessContact",
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"RoutingEvent",
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"TerminalRoomBinding",
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"MeetingroomBookingSnapshot",
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"MeetingroomGuide",
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"MeetingroomRepair",
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"AutoSession",
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"AutoAction",
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"ApprovalTicket",
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"ScenarioConfig",
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"RuleVersion",
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"ActionLog",
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"MappingCache",
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"TriageSession",
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"ExclusionRule",
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"ExclusionLog",
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"DiagnosticTemplate",
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"DiagnosticDispatch",
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"DiagnosticReport",
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"QuizQuestion",
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"QuizAnswer",
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"EmployeePoints",
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]
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