449c6d4875
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent(),删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴:Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席,请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息,请等待处理回复!"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS
## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1:删除"软件安装"和"资源权限"标签页
- 移除标签栏,智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS
## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)
## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code
## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)
## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过
## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务
## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记✅已实施
- 新增架构图/时序图/类图(mermaid)
## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount,只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配),改用base64分块上传
193 lines
7.7 KiB
Python
193 lines
7.7 KiB
Python
# =============================================================================
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# 企微IT智能服务台 — 会议室预定 Pydantic 请求/响应模型
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# =============================================================================
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# 说明:定义会议室预定API的请求和响应数据模型
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# =============================================================================
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from datetime import datetime
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from typing import Any, List, Optional
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from pydantic import BaseModel, Field
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# =============================================================================
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# 会议室列表相关
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# =============================================================================
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class MeetingroomItem(BaseModel):
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"""会议室信息项。"""
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meetingroom_id: int = Field(..., description="企微会议室ID")
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name: str = Field(..., description="会议室名称")
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capacity: int = Field(0, description="容纳人数")
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location: str = Field("", description="位置描述")
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devices: List[int] = Field(default_factory=list, description="设备列表")
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need_approval: int = Field(0, description="是否需要审批(0=不需要, 1=需要)")
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class MeetingroomListResponse(BaseModel):
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"""会议室列表响应数据。"""
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rooms: List[MeetingroomItem] = Field(default_factory=list, description="会议室列表")
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# =============================================================================
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# 预定状态查询相关
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# =============================================================================
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class BookingItem(BaseModel):
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"""预定记录项。"""
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booking_id: str = Field(..., description="企微预定ID")
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subject: str = Field("", description="会议主题")
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booker: str = Field("", description="预定人userid")
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booker_name: str = Field("", description="预定人姓名")
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start_time: str = Field(..., description="开始时间(ISO 8601)")
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end_time: str = Field(..., description="结束时间(ISO 8601)")
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status: int = Field(0, description="预定状态(0=已预定, 1=已取消)")
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class BookingInfoResponse(BaseModel):
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"""预定状态查询响应数据。"""
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bookings: List[BookingItem] = Field(default_factory=list, description="预定记录列表")
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class RoomStatusResponse(BaseModel):
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"""会议室实时状态响应数据。"""
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status: str = Field(..., description="当前状态(free/busy/starting_soon)")
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current_meeting: Optional[BookingItem] = Field(None, description="当前进行中的会议")
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next_meeting: Optional[BookingItem] = Field(None, description="下一个会议")
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minutes_to_next: Optional[int] = Field(None, description="距下一个会议开始的分钟数")
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bookings: List[BookingItem] = Field(default_factory=list, description="当日预定列表")
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# =============================================================================
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# 预定操作相关
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# =============================================================================
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class BookRequest(BaseModel):
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"""预定会议室请求。"""
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meetingroom_id: int = Field(..., description="企微会议室ID")
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subject: str = Field(..., min_length=1, max_length=200, description="会议主题")
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start_time: str = Field(..., description="开始时间(ISO 8601)")
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end_time: str = Field(..., description="结束时间(ISO 8601)")
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booker: str = Field(..., description="预定人userid")
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attendees: Optional[List[str]] = Field(None, description="参与人userid列表(可选)")
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class BookResponse(BaseModel):
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"""预定会议室响应数据。"""
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booking_id: str = Field(..., description="企微预定ID")
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class CancelRequest(BaseModel):
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"""取消预定请求。"""
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meetingroom_id: int = Field(..., description="企微会议室ID")
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class BookingDetailResponse(BaseModel):
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"""预定详情响应数据。"""
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booking_id: str = Field(..., description="企微预定ID")
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subject: str = Field("", description="会议主题")
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booker: str = Field("", description="预定人userid")
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booker_name: str = Field("", description="预定人姓名")
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attendees: List[str] = Field(default_factory=list, description="参与人列表")
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start_time: str = Field(..., description="开始时间")
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end_time: str = Field(..., description="结束时间")
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# =============================================================================
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# 终端绑定管理相关
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# =============================================================================
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class TerminalBindingCreate(BaseModel):
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"""新增终端绑定请求。"""
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terminal_sn: str = Field(..., min_length=1, max_length=64, description="终端序列号")
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terminal_name: str = Field("", max_length=100, description="终端名称")
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meetingroom_id: int = Field(..., description="企微会议室ID")
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meetingroom_name: str = Field("", max_length=100, description="会议室名称")
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location: str = Field("", max_length=200, description="位置描述")
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class TerminalBindingUpdate(BaseModel):
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"""更新终端绑定请求。"""
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terminal_name: Optional[str] = Field(None, max_length=100, description="终端名称")
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meetingroom_id: Optional[int] = Field(None, description="企微会议室ID")
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meetingroom_name: Optional[str] = Field(None, max_length=100, description="会议室名称")
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location: Optional[str] = Field(None, max_length=200, description="位置描述")
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is_active: Optional[bool] = Field(None, description="是否启用")
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class TerminalBindingResponse(BaseModel):
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"""终端绑定响应数据。"""
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id: int
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terminal_sn: str
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terminal_name: str
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meetingroom_id: int
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meetingroom_name: str
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location: str
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is_active: bool
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created_at: str
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updated_at: str
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class TerminalBindingListResponse(BaseModel):
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"""终端绑定列表响应数据。"""
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list: List[TerminalBindingResponse] = Field(default_factory=list)
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total: int = 0
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# =============================================================================
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# 报修相关
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# =============================================================================
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class RepairRequest(BaseModel):
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"""提交报修请求。"""
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terminal_sn: str = Field(..., min_length=1, max_length=64, description="终端序列号")
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meetingroom_id: int = Field(..., description="企微会议室ID")
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meetingroom_name: str = Field("", max_length=100, description="会议室名称")
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device_type: str = Field(..., min_length=1, max_length=50, description="故障设备类型: projector/video_conf/aircon/desk_chair/network/other")
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fault_description: str = Field(..., min_length=1, description="故障描述")
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reporter_name: Optional[str] = Field(None, max_length=100, description="报修人姓名(为空则匿名)")
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reporter_userid: Optional[str] = Field(None, max_length=64, description="报修人企微userid")
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class RepairResponse(BaseModel):
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"""报修提交响应。"""
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repair_id: int = Field(..., description="报修记录ID")
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conversation_id: str = Field(..., description="关联的IT工单会话ID")
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status: int = Field(0, description="报修状态")
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# =============================================================================
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# 操作指南相关
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# =============================================================================
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class GuideItem(BaseModel):
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"""操作指南条目。"""
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id: int = Field(..., description="指南ID")
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category: str = Field(..., description="设备类型")
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title: str = Field(..., description="指南标题")
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brief: str = Field("", description="简要操作步骤")
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detail_url: str = Field("", description="详细文档URL")
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icon: str = Field("📋", description="图标emoji")
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class GuideListResponse(BaseModel):
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"""操作指南列表响应。"""
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guides: List[GuideItem] = Field(default_factory=list, description="指南列表")
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