Simon
44e77dcb0e
**重构前**（旧编号 02-11）： - docs/02-产品需求/ → 00 产品规划/PRD - docs/03-技术架构/ → 01-05 子目录散落 - docs/04-原型设计/ → 01-02 产品设计（HTML 原型） - docs/05-原型设计/ → screens/ - docs/06-测试素材/ → 02-E2E / 03-功能 / 04-版本测试 - docs/07-项目管理/ → 任务说明书/日报/计划 - docs/08-安全审计/ → 审计报告 - docs/09-堡垒运维/ → toolbox / deploy - docs/10-项目管理/ → 任务说明书（重复） - docs/11-历史归档/ → deploy-nas-archived **重构后**（新编号 00-07，语义化）： - docs/00-产品开发流程与文档管理规范.md - docs/00-版本迭代总览.md - docs/01-产品文档/ （PRD/原型/认证/会话/AI 服务/坐席/集成） - docs/02-技术文档/ （技术方案/架构图/重构记录/前端改造/实现配置） - docs/03-测试文档/ （E2E/功能用例/版本报告/缺陷单） - docs/04-运维文档/ （部署运维/运维指南） - docs/05-运营文档/ （品牌推广/用户手册） - docs/06-安全审计/ （审计报告） - docs/07-项目管理/ （任务说明书/日报/计划/看板） **净收益**： - 目录编号与产品文档管理规范对齐（按文档阶段 01-07 编号） - 消除 02-产品需求 与 10-项目管理 的编号重叠 - 子目录按文档类型分组（如 01-产品文档/00-产品规划、01-产品文档/01-认证与登录） - 把运维/安全/项目管理从 0X 散落改为 04/06/07 合计 494 文件 + 78495 行 / - 14076 行
562 lines
30 KiB
HTML
562 lines
30 KiB
HTML
<!DOCTYPE html>
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<html lang="zh-CN">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>IT智能服务台 · 知识库迭代 v0.7.2 原型</title>
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<style>
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:root {
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--accent: #07C160;
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--accent-light: #e8f5e9;
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--danger: #fa5151;
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--warning: #ffc300;
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--bg: #f5f5f5;
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--card: #fff;
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--border: #e5e5e5;
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--text: #333;
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--dim: #999;
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--radius: 8px;
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}
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* { margin:0; padding:0; box-sizing:border-box; }
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body { font-family: -apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif; background:var(--bg); color:var(--text); }
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h2 { font-size:1.1em; margin-bottom:12px; display:flex; align-items:center; gap:8px; }
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h3 { font-size:0.95em; margin-bottom:8px; }
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.section { max-width:1080px; margin:16px auto; background:var(--card); border-radius:var(--radius); padding:20px; box-shadow:0 1px 3px rgba(0,0,0,.06); }
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.section-label { display:inline-block; font-size:0.72em; padding:2px 8px; border-radius:10px; background:var(--accent-light); color:var(--accent); margin-bottom:10px; font-weight:600; }
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.grid { display:grid; gap:16px; }
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.grid-2 { grid-template-columns:1fr 1fr; }
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.grid-3 { grid-template-columns:repeat(3,1fr); }
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.card { border:1px solid var(--border); border-radius:var(--radius); padding:14px; background:var(--card); }
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.card-mock { min-height:300px; position:relative; overflow:hidden; border:1px solid var(--border); border-radius:var(--radius); }
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/* Triage Card */
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.triage-card { background:var(--card); border:1.5px solid var(--accent); border-radius:12px; padding:16px; position:relative; box-shadow:0 2px 12px rgba(7,193,96,.12); }
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.triage-badge { position:absolute; top:-8px; left:16px; background:var(--accent); color:#fff; font-size:0.7em; padding:2px 10px; border-radius:10px; }
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.triage-step { font-size:0.75em; color:var(--dim); margin-bottom:8px; }
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.triage-title { font-weight:600; margin-bottom:12px; font-size:0.95em; }
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.triage-option { display:flex; align-items:center; gap:10px; padding:10px 14px; border:1px solid var(--border); border-radius:8px; margin-bottom:8px; cursor:pointer; transition:all .15s; }
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.triage-option:hover { border-color:var(--accent); background:var(--accent-light); }
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.triage-option .prob { margin-left:auto; font-size:0.85em; color:var(--accent); font-weight:600; }
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.triage-option .dot { width:18px; height:18px; border-radius:50%; border:2px solid var(--border); flex-shrink:0; }
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.triage-option:hover .dot { border-color:var(--accent); background:var(--accent-light); }
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.triage-footer { display:flex; justify-content:space-between; align-items:center; margin-top:10px; }
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.triage-expert { font-size:0.75em; color:var(--dim); }
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.triage-toggle { width:36px; height:20px; border-radius:10px; background:var(--border); position:relative; cursor:pointer; }
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.triage-toggle.on { background:var(--accent); }
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.triage-toggle::after { content:''; width:16px; height:16px; border-radius:50%; background:#fff; position:absolute; top:2px; left:2px; transition:.2s; }
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.triage-toggle.on::after { left:18px; }
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/* Confidence Banner */
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.conf-banner { padding:12px 16px; border-radius:var(--radius); display:flex; align-items:center; gap:12px; margin-bottom:12px; }
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.conf-banner.warn { background:#fff8e1; border:1px solid var(--warning); }
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.conf-banner .conf-icon { font-size:1.3em; }
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.conf-banner .conf-text { font-size:0.82em; flex:1; }
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.conf-banner .conf-badge { background:var(--warning); color:#333; font-size:0.7em; padding:2px 8px; border-radius:8px; font-weight:600; }
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.conf-banner .conf-transfer { color:var(--accent); font-size:0.78em; cursor:pointer; text-decoration:underline; white-space:nowrap; }
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.conf-snapshot { background:#fafafa; padding:8px 12px; border-radius:6px; font-size:0.72em; color:var(--dim); margin-top:6px; }
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/* Approval Card */
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.approval-card { background:var(--card); border:1px solid var(--border); border-radius:var(--radius); padding:14px; }
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.approval-card.pending { border-left:3px solid var(--warning); }
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.approval-card.duplicate { border-left:3px solid var(--danger); }
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.approval-card .approval-header { display:flex; align-items:center; gap:8px; margin-bottom:8px; }
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.approval-card .approval-type { font-size:0.68em; padding:1px 8px; border-radius:8px; background:var(--accent-light); color:var(--accent); }
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.approval-card .approval-type.duplicate-tag { background:#fde8e8; color:var(--danger); }
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.approval-card .approval-title { font-weight:600; font-size:0.9em; }
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.approval-card .approval-body { font-size:0.78em; color:#666; line-height:1.5; }
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.approval-card .approval-actions { display:flex; gap:8px; margin-top:10px; }
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.approval-card .approval-actions button { font-size:0.75em; padding:5px 14px; border-radius:6px; border:1px solid var(--border); cursor:pointer; background:#fff; }
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.approval-card .approval-actions .btn-accept { background:var(--accent); color:#fff; border-color:var(--accent); }
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.approval-card .approval-actions .btn-reject { color:var(--danger); border-color:var(--danger); }
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.approval-card .approval-actions .btn-rewrite { color:#666; }
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/* Duplicate warning */
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.dup-warning { background:#fde8e8; border:1px solid var(--danger); border-radius:var(--radius); padding:10px 14px; margin-top:10px; font-size:0.75em; }
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.dup-warning .dup-title { font-weight:600; color:var(--danger); margin-bottom:4px; }
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.dup-item { display:flex; align-items:center; justify-content:space-between; padding:6px 0; border-bottom:1px solid #f5c6c6; }
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.dup-item:last-child { border-bottom:none; }
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.dup-sim { color:var(--danger); font-weight:600; font-size:0.85em; }
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/* SVG Mini Topology */
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.mini-topo { width:100%; height:80px; margin:6px 0; background:#fafafa; border-radius:6px; display:flex; align-items:center; justify-content:center; }
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.mini-topo svg { max-height:70px; }
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/* ECharts area */
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.echarts-area { width:100%; height:300px; border:1px solid var(--border); border-radius:var(--radius); background:#fafafa; }
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.echarts-placeholder { display:flex; align-items:center; justify-content:center; height:100%; color:var(--dim); font-size:0.85em; }
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/* Knowledge List */
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.kb-list { }
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.kb-item { display:flex; align-items:center; padding:10px 12px; border-bottom:1px solid var(--border); gap:12px; }
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.kb-item:last-child { border-bottom:none; }
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.kb-item .kb-status { width:8px; height:8px; border-radius:50%; flex-shrink:0; }
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.kb-item .kb-status.pending { background:var(--warning); }
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.kb-item .kb-status.approved { background:var(--accent); }
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.kb-item .kb-status.rejected { background:var(--danger); }
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.kb-item .kb-info { flex:1; }
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.kb-item .kb-name { font-weight:500; font-size:0.85em; }
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.kb-item .kb-meta { font-size:0.7em; color:var(--dim); }
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.kb-item .kb-actions { display:flex; gap:6px; }
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.kb-item button { font-size:0.7em; padding:3px 10px; border-radius:4px; border:1px solid var(--border); cursor:pointer; background:#fff; }
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.kb-item button:hover { border-color:var(--accent); }
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/* View toggle */
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.view-toggle { display:flex; gap:0; margin-bottom:12px; }
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.view-toggle button { padding:6px 16px; border:1px solid var(--border); background:#fff; cursor:pointer; font-size:0.8em; }
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.view-toggle button:first-child { border-radius:var(--radius) 0 0 var(--radius); }
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.view-toggle button:last-child { border-radius:0 var(--radius) var(--radius) 0; }
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.view-toggle button.active { background:var(--accent); color:#fff; border-color:var(--accent); }
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/* Stats */
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.stats { display:flex; gap:12px; margin-bottom:14px; }
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.stat-item { flex:1; text-align:center; padding:10px; border-radius:var(--radius); background:var(--accent-light); }
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.stat-item .stat-num { font-size:1.5em; font-weight:700; color:var(--accent); }
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.stat-item .stat-label { font-size:0.7em; color:var(--dim); }
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/* Merge Dialog */
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.merge-dialog { background:var(--card); border:2px solid var(--warning); border-radius:12px; padding:18px; }
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.merge-dialog .merge-title { font-weight:600; font-size:0.9em; margin-bottom:8px; display:flex; align-items:center; gap:6px; }
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/* Chat mock */
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.chat-area { background:#f0f0f0; border-radius:var(--radius); padding:20px; min-height:240px; }
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.chat-msg { max-width:75%; margin-bottom:10px; }
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.chat-msg.user { margin-left:auto; }
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.chat-bubble { padding:8px 12px; border-radius:12px; font-size:0.82em; line-height:1.5; }
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.chat-msg.user .chat-bubble { background:var(--accent); color:#fff; border-bottom-right-radius:4px; }
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.chat-msg.bot .chat-bubble { background:#fff; border:1px solid #e0e0e0; border-bottom-left-radius:4px; }
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.small-note { font-size:0.68em; color:var(--dim); margin-top:6px; }
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</style>
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</head>
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<body style="padding:20px">
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<!-- ============ H5 员工端 ============ -->
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<div class="section">
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<span class="section-label">H5 员工端</span>
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<h2>📱 分诊交互 + 置信门控</h2>
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<div class="grid grid-2">
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<!-- 左侧：分诊置顶卡片 -->
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<div class="card-mock" style="min-height:360px">
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<div class="chat-area">
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<!-- AI 回答 -->
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<div class="chat-msg bot">
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<div class="chat-bubble" style="position:relative">
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<div style="display:flex;align-items:center;gap:6px;margin-bottom:4px">
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<span style="font-size:0.65em;color:var(--dim)">AI 助手</span>
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<span style="font-size:0.6em;margin-left:auto;color:#f0a000">🟡 72%</span>
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</div>
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您好！关于 Outlook 登录失败的问题，我先帮您分诊确认几个信息 👇
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</div>
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</div>
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<!-- 置顶分诊卡片 -->
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<div style="margin:10px 0">
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<div class="triage-card">
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<span class="triage-badge">🤖 AI 分诊</span>
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<div class="triage-step">问题确认 · 第 1/3 步</div>
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<div class="triage-title">Outlook 是否弹出了具体的错误提示？</div>
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<div class="triage-option">
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<div class="dot"></div>
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<span>弹出了，提示「无法连接到服务器」</span>
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<span class="prob">68%</span>
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</div>
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<div class="triage-option">
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<div class="dot"></div>
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<span>弹出了，提示「密码错误」</span>
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<span class="prob">22%</span>
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</div>
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<div class="triage-option">
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<div class="dot"></div>
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<span>没有弹出任何提示，直接闪退</span>
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<span class="prob">8%</span>
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</div>
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<div class="triage-option">
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<div class="dot"></div>
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<span>其他情况</span>
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<span class="prob">2%</span>
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</div>
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<div class="triage-footer">
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<span class="triage-expert">专家模式（一键多步）</span>
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<div class="triage-toggle on"></div>
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</div>
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</div>
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</div>
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<!-- 转人工入口 -->
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<div style="text-align:center;margin-top:8px;font-size:0.72em;color:var(--dim)">
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没有匹配的选项？<a href="#" style="color:var(--accent)">🔔 转人工协助</a>
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</div>
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</div>
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</div>
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<!-- 右侧：置信门控横幅 -->
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<div class="card-mock" style="min-height:360px">
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<div class="chat-area">
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<!-- 低置信场景 -->
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<div class="chat-msg bot">
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<div class="chat-bubble" style="position:relative">
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<div style="display:flex;align-items:center;gap:6px;margin-bottom:4px">
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<span style="font-size:0.65em;color:var(--dim)">AI 助手</span>
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<span style="font-size:0.6em;margin-left:auto;color:var(--danger)">🔴 48%</span>
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</div>
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关于您描述的打印机故障，可能涉及硬件层面，我收集到以下上下文供坐席参考...
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</div>
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</div>
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<!-- 置信门控横幅 -->
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<div class="conf-banner warn">
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<span class="conf-icon">⚠️</span>
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<div>
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<div class="conf-text">
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<span class="conf-badge">置信度 48%</span>
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低于安全阈值（70%），AI 可能无法准确回答
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</div>
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<div class="conf-snapshot">
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已收集上下文：打印机型号 HP M404dn · 错误灯闪烁 · 最近更换过墨盒 · 网络连接正常
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</div>
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</div>
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<span class="conf-transfer">转人工 →</span>
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</div>
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<!-- 已转人工确认 -->
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<div class="chat-msg bot">
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<div class="chat-bubble" style="background:#e8f5e9;border:1px solid var(--accent);color:var(--text);text-align:center">
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✅ 已为您转接人工坐席<br>
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<span style="font-size:0.72em;color:var(--dim)">预计等待 2 分钟，当前排队第 1 位</span>
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</div>
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</div>
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</div>
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<div class="small-note" style="padding:0 10px;">
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📌 当 AI 置信度 < 0.7 时置顶显示，含已收集的上下文快照
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</div>
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</div>
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</div>
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</div>
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<!-- ============ 坐席端 ============ -->
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<div class="section">
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<span class="section-label">坐席端</span>
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<h2>💬 内联审批卡片 + 拓扑预览 + 重复检测 + 代答排除</h2>
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<!-- 审批卡片（带重复检测） -->
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<div class="grid grid-3">
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<div class="card-mock" style="min-height:320px">
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<div style="font-size:0.78em;color:var(--dim);margin-bottom:8px">📋 会话中浮现的知识建议</div>
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<div class="approval-card pending">
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<div class="approval-header">
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<span class="approval-type">💡 知识建议</span>
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<span style="font-size:0.68em;color:var(--dim);margin-left:auto">置信 92%</span>
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</div>
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<div class="approval-title">Outlook 登录失败 → 检查密码是否过期</div>
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<div class="approval-body">用户在 AD 域的密码每 90 天过期，需引导通过 CTRL+ALT+DEL → 更改密码。适用 Outlook 2019/365。</div>
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<!-- 迷你拓扑 -->
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<div class="mini-topo">
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<svg viewBox="0 0 240 60" style="width:100%;height:60px">
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<circle cx="60" cy="30" r="14" fill="#07C16020" stroke="#07C160" stroke-width="1.5"/>
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<text x="60" y="34" text-anchor="middle" font-size="9" fill="#07C160">Issue</text>
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<line x1="74" y1="30" x2="106" y2="30" stroke="#07C160" stroke-width="1.2" marker-end="url(#arrow)"/>
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<circle cx="120" cy="30" r="14" fill="#ffc30020" stroke="#ffc300" stroke-width="1.5"/>
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<text x="120" y="34" text-anchor="middle" font-size="9" fill="#b8860b">Action</text>
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<line x1="134" y1="30" x2="166" y2="30" stroke="#07C160" stroke-width="1.2"/>
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<circle cx="180" cy="30" r="14" fill="#e0e0e0" stroke="#999" stroke-width="1.5"/>
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<text x="180" y="34" text-anchor="middle" font-size="9" fill="#666">Relation</text>
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<defs><marker id="arrow" markerWidth="6" markerHeight="4" refX="6" refY="2" orient="auto"><polygon points="0 0, 6 2, 0 4" fill="#07C160"/></marker></defs>
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</svg>
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</div>
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<div class="approval-actions">
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<button class="btn-accept">✅ 采纳</button>
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<button class="btn-reject">❌ 驳回</button>
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<button class="btn-rewrite">✏️ 改写</button>
|
||
<select style="font-size:0.7em;margin-left:auto;padding:4px 8px;border-radius:4px;border:1px solid var(--border)">
|
||
<option>全员可见</option>
|
||
<option>仅坐席</option>
|
||
</select>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- 重复检测卡片 -->
|
||
<div class="card-mock" style="min-height:320px">
|
||
<div style="font-size:0.78em;color:var(--dim);margin-bottom:8px">⚠️ 检测到重复知识</div>
|
||
<div class="approval-card duplicate">
|
||
<div class="approval-header">
|
||
<span class="approval-type duplicate-tag">⚠ 可能重复</span>
|
||
<span style="font-size:0.68em;color:var(--dim);margin-left:auto">置信 85%</span>
|
||
</div>
|
||
<div class="approval-title">Outlook 无法登录 → 密码重置</div>
|
||
<div class="approval-body">密码过期导致登录失败，需重置 AD 密码。覆盖 Outlook 2016/2019。</div>
|
||
|
||
<div class="dup-warning">
|
||
<div class="dup-title">⚠️ 发现 2 条相似知识</div>
|
||
<div class="dup-item">
|
||
<span>Outlook 登录失败 → 密码过期检查</span>
|
||
<span class="dup-sim">89%</span>
|
||
</div>
|
||
<div class="dup-item">
|
||
<span>邮箱密码过期重置流程</span>
|
||
<span class="dup-sim">76%</span>
|
||
</div>
|
||
</div>
|
||
<div class="approval-actions">
|
||
<button class="btn-accept">🔄 合并</button>
|
||
<button class="btn-reject">❌ 新建</button>
|
||
<button style="font-size:0.75em;padding:5px 14px;border-radius:6px;border:1px solid var(--border);cursor:pointer;background:#fff">✏️ 改写</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- 代答排除 -->
|
||
<div class="card-mock" style="min-height:320px">
|
||
<div style="font-size:0.78em;color:var(--dim);margin-bottom:8px">✋ 坐席代答 + 排除控件</div>
|
||
<div style="padding:12px">
|
||
<div style="font-weight:600;font-size:0.85em;margin-bottom:8px">AI 推荐回复（1/3）</div>
|
||
<div class="card" style="margin-bottom:8px;position:relative">
|
||
<div style="font-size:0.78em;line-height:1.5;padding-right:24px">
|
||
您好，Outlook 登录失败通常是密码过期导致的。请按 CTRL+ALT+DEL → 更改密码，新密码需包含大写、小写和数字。
|
||
</div>
|
||
<span style="position:absolute;top:6px;right:6px;cursor:pointer;font-size:0.8em;" title="排除此建议">✕</span>
|
||
</div>
|
||
<div class="card" style="margin-bottom:8px;opacity:0.6;position:relative">
|
||
<div style="font-size:0.78em;line-height:1.5;padding-right:24px;text-decoration:line-through">
|
||
请检查网络连接，确认可以 ping 通 exchange.servyou.com.cn。
|
||
</div>
|
||
<span style="position:absolute;top:6px;right:6px;cursor:pointer;font-size:0.8em;color:var(--danger)">✕</span>
|
||
<span style="font-size:0.6em;color:var(--danger)">已排除，不再推荐</span>
|
||
</div>
|
||
<div class="card" style="border:1px solid var(--accent);position:relative">
|
||
<div style="font-size:0.78em;line-height:1.5;padding-right:24px">
|
||
如果密码修改后仍无法登录，建议使用 Web 版 OWA 临时访问：https://mail.servyou.com.cn
|
||
</div>
|
||
<span style="position:absolute;top:6px;right:6px;cursor:pointer;color:var(--accent);font-size:0.8em" title="推荐此方案">⭐</span>
|
||
</div>
|
||
<div class="small-note">Ctrl+1/2/3 快捷采纳 · 30s 倒计时 · ⭐ 标记为推荐</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- ============ 管理后台 ============ -->
|
||
<div class="section">
|
||
<span class="section-label">管理后台</span>
|
||
<h2>⚙️ 知识迭代管理 · 图谱可视化 · 合并去重</h2>
|
||
|
||
<!-- 统计栏 -->
|
||
<div class="stats">
|
||
<div class="stat-item">
|
||
<div class="stat-num">12</div>
|
||
<div class="stat-label">待审核</div>
|
||
</div>
|
||
<div class="stat-item">
|
||
<div class="stat-num">47</div>
|
||
<div class="stat-label">已采纳</div>
|
||
</div>
|
||
<div class="stat-item">
|
||
<div class="stat-num">156</div>
|
||
<div class="stat-label">图中节点</div>
|
||
</div>
|
||
<div class="stat-item">
|
||
<div class="stat-num">3</div>
|
||
<div class="stat-label">重复待合并</div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- 视图切换 -->
|
||
<div class="view-toggle">
|
||
<button class="active">📋 列表视图</button>
|
||
<button>🔮 图谱视图</button>
|
||
</div>
|
||
|
||
<div class="grid grid-2">
|
||
<!-- 知识列表 -->
|
||
<div>
|
||
<div class="kb-list card">
|
||
<div class="kb-item">
|
||
<div class="kb-status pending"></div>
|
||
<div class="kb-info">
|
||
<div class="kb-name">Outlook 登录失败 → 密码过期检查</div>
|
||
<div class="kb-meta">置信 92% · 全员可见 · 3 分钟前</div>
|
||
</div>
|
||
<div class="kb-actions">
|
||
<button style="color:var(--accent)">审核</button>
|
||
</div>
|
||
</div>
|
||
<div class="kb-item">
|
||
<div class="kb-status pending"></div>
|
||
<div class="kb-info">
|
||
<div class="kb-name">打印机 HP M404 卡纸 → 清洁搓纸轮</div>
|
||
<div class="kb-meta">置信 85% · IT 设备 · 5 分钟前</div>
|
||
</div>
|
||
<div class="kb-actions">
|
||
<button style="color:var(--accent)">审核</button>
|
||
<button style="color:var(--danger);font-size:0.65em">⚠ 重复</button>
|
||
</div>
|
||
</div>
|
||
<div class="kb-item">
|
||
<div class="kb-status pending"></div>
|
||
<div class="kb-info">
|
||
<div class="kb-name">VPN 连接超时 → 切换协议 IKEv2</div>
|
||
<div class="kb-meta">置信 78% · 全员可见 · 12 分钟前</div>
|
||
</div>
|
||
<div class="kb-actions">
|
||
<button style="color:var(--accent)">审核</button>
|
||
</div>
|
||
</div>
|
||
<div class="kb-item">
|
||
<div class="kb-status approved"></div>
|
||
<div class="kb-info">
|
||
<div class="kb-name">WiFi 自动断开 → 更新网卡驱动</div>
|
||
<div class="kb-meta">已采纳 · 全员可见 · 1 小时前</div>
|
||
</div>
|
||
</div>
|
||
<div class="kb-item">
|
||
<div class="kb-status approved"></div>
|
||
<div class="kb-info">
|
||
<div class="kb-name">蓝屏 0x0000007B → 检查磁盘模式 AHCI</div>
|
||
<div class="kb-meta">已采纳 · IT 设备 · 2 小时前</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- ECharts 图谱 -->
|
||
<div>
|
||
<div class="echarts-area">
|
||
<svg viewBox="0 0 400 300" style="width:100%;height:100%">
|
||
<!-- Connections -->
|
||
<line x1="200" y1="45" x2="80" y2="140" stroke="#07C16040" stroke-width="1.5"/>
|
||
<line x1="200" y1="45" x2="320" y2="140" stroke="#07C16040" stroke-width="1.5"/>
|
||
<line x1="80" y1="140" x2="80" y2="230" stroke="#f0a00040" stroke-width="1.5"/>
|
||
<line x1="320" y1="140" x2="320" y2="230" stroke="#07C16040" stroke-width="1.5"/>
|
||
<line x1="80" y1="230" x2="320" y2="230" stroke="#e0e0e0" stroke-width="1" stroke-dasharray="4"/>
|
||
|
||
<!-- Nodes -->
|
||
<circle cx="200" cy="45" r="22" fill="#07C160" opacity="0.15"/>
|
||
<circle cx="200" cy="45" r="22" fill="none" stroke="#07C160" stroke-width="2"/>
|
||
<text x="200" y="40" text-anchor="middle" font-size="8" fill="#666">问题</text>
|
||
<text x="200" y="55" text-anchor="middle" font-size="7" fill="#07C160">登录</text>
|
||
|
||
<circle cx="80" cy="140" r="20" fill="#ffc30020"/>
|
||
<circle cx="80" cy="140" r="20" fill="none" stroke="#f0a000" stroke-width="1.5"/>
|
||
<text x="80" y="136" text-anchor="middle" font-size="8" fill="#666">处置</text>
|
||
<text x="80" y="149" text-anchor="middle" font-size="7" fill="#b8860b">密码</text>
|
||
|
||
<circle cx="320" cy="140" r="20" fill="#07C16020"/>
|
||
<circle cx="320" cy="140" r="20" fill="none" stroke="#07C160" stroke-width="1.5"/>
|
||
<text x="320" y="136" text-anchor="middle" font-size="8" fill="#666">处置</text>
|
||
<text x="320" y="149" text-anchor="middle" font-size="7" fill="#07C160">OWA</text>
|
||
|
||
<circle cx="80" cy="230" r="16" fill="#e0e0e0"/>
|
||
<circle cx="80" cy="230" r="16" fill="none" stroke="#999" stroke-width="1"/>
|
||
<text x="80" y="233" text-anchor="middle" font-size="7" fill="#999">AD域</text>
|
||
|
||
<circle cx="320" cy="230" r="16" fill="#e0e0e0"/>
|
||
<circle cx="320" cy="230" r="16" fill="none" stroke="#999" stroke-width="1"/>
|
||
<text x="320" y="233" text-anchor="middle" font-size="7" fill="#999">Web版</text>
|
||
</svg>
|
||
</div>
|
||
<div class="small-note" style="text-align:center;margin-top:8px">
|
||
📌 Issue（蓝绿）→ Action（橙色）→ Relation（灰）| 拖拽可移动 · 滚轮缩放
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- 合并去重弹窗 -->
|
||
<div class="merge-dialog" style="margin-top:16px">
|
||
<div class="merge-title">⚠️ 检测到重复知识 — 建议合并</div>
|
||
<div class="grid grid-2" style="margin-top:10px">
|
||
<div class="card" style="background:#fafafa">
|
||
<div style="font-size:0.72em;color:var(--accent);margin-bottom:4px">源（保留）</div>
|
||
<div style="font-weight:500;font-size:0.82em">Outlook 登录失败 → 密码过期检查</div>
|
||
<div style="font-size:0.7em;color:var(--dim);margin-top:4px">置信 92% · 3 次采纳 · 标签: outlook, password, ad</div>
|
||
</div>
|
||
<div class="card" style="background:#fde8e8">
|
||
<div style="font-size:0.72em;color:var(--danger);margin-bottom:4px">目标（合并入）</div>
|
||
<div style="font-weight:500;font-size:0.82em">Outlook 无法登录 → 密码重置</div>
|
||
<div style="font-size:0.7em;color:var(--dim);margin-top:4px">置信 85% · 1 次采纳 · 标签: outlook, password</div>
|
||
<div style="font-size:0.7em;color:var(--danger);margin-top:2px">相似度: 89%</div>
|
||
</div>
|
||
</div>
|
||
<div style="text-align:right;margin-top:12px">
|
||
<button style="padding:6px 20px;border-radius:6px;border:1px solid var(--border);background:#fff;cursor:pointer">取消</button>
|
||
<button style="padding:6px 20px;border-radius:6px;border:none;background:var(--accent);color:#fff;cursor:pointer;margin-left:8px">执行合并</button>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- 审核弹窗中的图谱 -->
|
||
<div style="margin-top:16px;padding:14px;border:1px solid var(--border);border-radius:var(--radius)">
|
||
<div style="font-weight:600;font-size:0.85em;margin-bottom:8px">🔍 图谱编辑 — 审核知识条目</div>
|
||
<div style="display:flex;gap:16px">
|
||
<div style="flex:1">
|
||
<label style="font-size:0.72em;color:var(--dim)">Issue（问题节点）</label>
|
||
<input type="text" value="Outlook 登录失败" style="width:100%;padding:6px 10px;border:1px solid var(--border);border-radius:4px;margin:4px 0;font-size:0.82em"/>
|
||
<label style="font-size:0.72em;color:var(--dim)">Action（处置方案）</label>
|
||
<input type="text" value="检查密码是否过期并引导重置" style="width:100%;padding:6px 10px;border:1px solid var(--border);border-radius:4px;margin:4px 0;font-size:0.82em"/>
|
||
<label style="font-size:0.72em;color:var(--dim)">Relation（关联节点）</label>
|
||
<input type="text" value="AD域密码策略" style="width:100%;padding:6px 10px;border:1px solid var(--border);border-radius:4px;margin:4px 0;font-size:0.82em"/>
|
||
<label style="font-size:0.72em;color:var(--dim)">Parent Issue（父问题）</label>
|
||
<input type="text" value="邮箱客户端问题" style="width:100%;padding:6px 10px;border:1px solid var(--border);border-radius:4px;margin:4px 0;font-size:0.82em"/>
|
||
</div>
|
||
<div style="width:160px;background:#fafafa;border-radius:var(--radius);display:flex;align-items:center;justify-content:center">
|
||
<svg viewBox="0 0 140 200" style="width:100%">
|
||
<circle cx="70" cy="30" r="16" fill="#07C16020" stroke="#07C160" stroke-width="1.5"/>
|
||
<text x="70" y="34" text-anchor="middle" font-size="8" fill="#07C160">邮箱客户端</text>
|
||
<line x1="70" y1="46" x2="70" y2="74" stroke="#07C160" stroke-width="1.2"/>
|
||
<circle cx="70" cy="85" r="16" fill="#07C16020" stroke="#07C160" stroke-width="1.5"/>
|
||
<text x="70" y="89" text-anchor="middle" font-size="8" fill="#07C160">登录失败</text>
|
||
<line x1="70" y1="101" x2="70" y2="129" stroke="#f0a000" stroke-width="1.2"/>
|
||
<circle cx="70" cy="140" r="16" fill="#ffc30020" stroke="#f0a000" stroke-width="1.5"/>
|
||
<text x="70" y="144" text-anchor="middle" font-size="8" fill="#b8860b">密码重置</text>
|
||
<line x1="70" y1="156" x2="70" y2="179" stroke="#999" stroke-width="1"/>
|
||
<circle cx="70" cy="188" r="12" fill="#f0f0f0" stroke="#999" stroke-width="1"/>
|
||
<text x="70" y="191" text-anchor="middle" font-size="7" fill="#999">AD域</text>
|
||
</svg>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- ============ 流程闭合 ============ -->
|
||
<div class="section">
|
||
<span class="section-label">全链路</span>
|
||
<h2>🔄 会话关闭 → 自动生成知识建议 → 训练师审核 → 写图</h2>
|
||
<div style="display:flex;align-items:center;justify-content:center;gap:8px;flex-wrap:wrap;padding:20px 0">
|
||
<div class="card" style="text-align:center;width:130px">
|
||
<div style="font-size:1.5em">💬</div>
|
||
<div style="font-weight:600;font-size:0.78em">会话关闭</div>
|
||
<div style="font-size:0.65em;color:var(--dim)">resolve API</div>
|
||
</div>
|
||
<span style="font-size:1.3em;color:var(--accent)">→</span>
|
||
<div class="card" style="text-align:center;width:130px">
|
||
<div style="font-size:1.5em">🤖</div>
|
||
<div style="font-weight:600;font-size:0.78em">Dify 生成</div>
|
||
<div style="font-size:0.65em;color:var(--dim)">异步 ensure_future</div>
|
||
</div>
|
||
<span style="font-size:1.3em;color:var(--accent)">→</span>
|
||
<div class="card" style="text-align:center;width:130px">
|
||
<div style="font-size:1.5em">⏳</div>
|
||
<div style="font-weight:600;font-size:0.78em">Pending</div>
|
||
<div style="font-size:0.65em;color:var(--dim)">等待审核</div>
|
||
</div>
|
||
<span style="font-size:1.3em;color:var(--accent)">→</span>
|
||
<div class="card" style="text-align:center;width:130px">
|
||
<div style="font-size:1.5em">✅</div>
|
||
<div style="font-weight:600;font-size:0.78em">审批通过</div>
|
||
<div style="font-size:0.65em;color:var(--dim)">训练师审核</div>
|
||
</div>
|
||
<span style="font-size:1.3em;color:var(--accent)">→</span>
|
||
<div class="card" style="text-align:center;width:130px;border:1.5px solid var(--accent)">
|
||
<div style="font-size:1.5em">🔮</div>
|
||
<div style="font-weight:600;font-size:0.78em">写图</div>
|
||
<div style="font-size:0.65em;color:var(--dim)">Neo4j</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<p style="text-align:center;color:var(--dim);font-size:0.72em;margin:20px 0">
|
||
IT智能服务台 · 知识库迭代 v0.7.2 原型 v1 · 企微浅色风格 · accent=#07C160
|
||
</p>
|
||
|
||
</body>
|
||
</html> |