Files
wecom_it_smart_desk/backend/app/api/exclusion_rules.py
Simon 449c6d4875 feat: 2026-07-12~13 全量更新 - AI对话链路改造+H5 v4/v5+坐席端v5+上下文感知诊断+知识库迭代3
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent(),删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴:Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席,请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息,请等待处理回复!"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS

## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1:删除"软件安装"和"资源权限"标签页
- 移除标签栏,智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS

## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)

## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code

## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)

## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过

## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务

## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记已实施
- 新增架构图/时序图/类图(mermaid)

## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount,只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配),改用base64分块上传
2026-07-13 02:17:03 +08:00

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# =============================================================================
# 企微IT智能服务台 — 代答排除管理 API
# =============================================================================
# 说明:代答排除规则的管理后台接口,共 8 个端点。
# 路由前缀:/admin/exclusion-rulesrouter.py 已注册)
# 认证:@require_admin
#
# 1. GET /admin/exclusion-rules — 规则列表(分页+筛选)
# 2. POST /admin/exclusion-rules — 新建规则
# 3. GET /admin/exclusion-rules/{id} — 规则详情
# 4. PUT /admin/exclusion-rules/{id} — 编辑规则
# 5. DELETE /admin/exclusion-rules/{id} — 删除规则
# 6. POST /admin/exclusion-rules/{id}/toggle — 启用/停用
# 7. POST /admin/exclusion-rules/test — 测试匹配
# 8. GET /admin/exclusion-rules/stats — 统计概要
# =============================================================================
import logging
from datetime import datetime
from typing import Optional
from fastapi import APIRouter, Depends, Query
from sqlalchemy import or_, select, func, and_
from sqlalchemy.ext.asyncio import AsyncSession
from app.database import get_db
from app.dependencies import get_current_user, require_admin, UserInfo
from app.models.exclusion_rule import ExclusionRule
from app.schemas.exclusion import (
ExclusionRuleCreate,
ExclusionRuleUpdate,
ExclusionRuleToggle,
ExclusionTestRequest,
ExclusionRuleResponse,
ExclusionTestResponse,
ExclusionStatsResponse,
)
from app.services.exclusion_service import get_exclusion_service
logger = logging.getLogger(__name__)
router = APIRouter()
# =============================================================================
# 工具函数
# =============================================================================
def _rule_to_response(rule: ExclusionRule) -> dict:
"""将 ORM 对象转为响应字典。"""
return {
"id": rule.id,
"rule_name": rule.rule_name,
"rule_description": rule.rule_description,
"priority": rule.priority,
"match_type": rule.match_type,
"match_condition": rule.match_condition,
"match_scope": rule.match_scope or [],
"action_type": rule.action_type,
"transfer_message": rule.transfer_message,
"status": rule.status,
"hit_count": rule.hit_count,
"created_by": rule.created_by,
"created_at": rule.created_at.isoformat() if rule.created_at else None,
"updated_at": rule.updated_at.isoformat() if rule.updated_at else None,
}
# =============================================================================
# 1. 规则列表(分页+筛选)
# =============================================================================
@router.get("")
@require_admin
async def list_rules(
status: Optional[str] = Query(default=None, description="状态筛选:enabled/disabled"),
match_type: Optional[str] = Query(default=None, description="匹配方式筛选"),
priority: Optional[str] = Query(default=None, description="优先级筛选:P0/P1/P2/P3"),
keyword: Optional[str] = Query(default=None, description="关键词搜索(规则名称/描述)"),
page: int = Query(default=1, ge=1, description="页码"),
page_size: int = Query(default=20, ge=1, le=100, description="每页数量"),
current_user: UserInfo = Depends(get_current_user),
db: AsyncSession = Depends(get_db),
):
"""获取排除规则列表(分页+筛选)。
支持按状态、匹配方式、优先级筛选,以及关键词搜索规则名称和描述。
"""
conditions = []
if status:
conditions.append(ExclusionRule.status == status)
if match_type:
conditions.append(ExclusionRule.match_type == match_type)
if priority:
conditions.append(ExclusionRule.priority == priority)
if keyword:
conditions.append(
or_(
ExclusionRule.rule_name.ilike(f"%{keyword}%"),
ExclusionRule.rule_description.ilike(f"%{keyword}%"),
)
)
# 统计总数
count_stmt = select(func.count()).select_from(ExclusionRule)
if conditions:
count_stmt = count_stmt.where(and_(*conditions))
total_result = await db.execute(count_stmt)
total = total_result.scalar() or 0
# 分页查询
stmt = select(ExclusionRule).order_by(
ExclusionRule.priority,
ExclusionRule.created_at.desc(),
)
if conditions:
stmt = stmt.where(and_(*conditions))
offset = (page - 1) * page_size
stmt = stmt.offset(offset).limit(page_size)
result = await db.execute(stmt)
rules = result.scalars().all()
return {
"code": 0,
"message": "success",
"data": {
"total": total,
"items": [_rule_to_response(r) for r in rules],
},
}
# =============================================================================
# 2. 新建规则
# =============================================================================
@router.post("")
@require_admin
async def create_rule(
body: ExclusionRuleCreate,
current_user: UserInfo = Depends(get_current_user),
db: AsyncSession = Depends(get_db),
):
"""新建排除规则。"""
# 检查规则名称唯一性
existing = await db.execute(
select(ExclusionRule).where(ExclusionRule.rule_name == body.rule_name)
)
if existing.scalar_one_or_none():
return {"code": 400, "message": f"规则名称已存在: {body.rule_name}", "data": None}
rule = ExclusionRule(
rule_name=body.rule_name,
rule_description=body.rule_description,
priority=body.priority,
match_type=body.match_type,
match_condition=body.match_condition,
match_scope=body.match_scope,
action_type=body.action_type,
transfer_message=body.transfer_message,
status="enabled",
hit_count=0,
created_by=current_user.employee_id,
)
db.add(rule)
await db.commit()
await db.refresh(rule)
logger.info("排除规则已创建: %s, by=%s", rule.rule_name, current_user.employee_id)
return {
"code": 0,
"message": "规则创建成功",
"data": _rule_to_response(rule),
}
# =============================================================================
# 3. 测试匹配(必须在 /{rule_id} 之前注册,避免路由冲突)
# =============================================================================
@router.post("/test")
@require_admin
async def test_match(
body: ExclusionTestRequest,
current_user: UserInfo = Depends(get_current_user),
db: AsyncSession = Depends(get_db),
):
"""测试消息匹配排除规则。
可指定 rule_id 测试单条规则,不指定则测试所有启用规则。
测试不会记录日志、不会更新 hit_count。
"""
service = get_exclusion_service()
result = await service.test_match(
db=db,
message=body.message,
rule_id=body.rule_id,
)
return {
"code": 0,
"message": "success",
"data": {
"matched": result.matched,
"matched_detail": result.matched_detail if result.matched else None,
"rule_name": result.rule_name if result.matched else None,
"action_type": result.action_type if result.matched else None,
},
}
# =============================================================================
# 4. 统计概要(必须在 /{rule_id} 之前注册,避免路由冲突)
# =============================================================================
@router.get("/stats")
@require_admin
async def get_stats(
current_user: UserInfo = Depends(get_current_user),
db: AsyncSession = Depends(get_db),
):
"""获取排除规则统计概要。"""
service = get_exclusion_service()
stats = await service.get_stats(db=db)
return {
"code": 0,
"message": "success",
"data": stats,
}
# =============================================================================
# 5. 规则详情
# 注意:/test 和 /stats 必须在此路由之前注册,否则会被 /{rule_id} 匹配
# =============================================================================
@router.get("/{rule_id}")
@require_admin
async def get_rule(
rule_id: str,
current_user: UserInfo = Depends(get_current_user),
db: AsyncSession = Depends(get_db),
):
"""获取规则详情。"""
result = await db.execute(
select(ExclusionRule).where(ExclusionRule.id == rule_id)
)
rule = result.scalar_one_or_none()
if not rule:
return {"code": 404, "message": "规则不存在", "data": None}
return {
"code": 0,
"message": "success",
"data": _rule_to_response(rule),
}
# =============================================================================
# 6. 编辑规则
# =============================================================================
@router.put("/{rule_id}")
@require_admin
async def update_rule(
rule_id: str,
body: ExclusionRuleUpdate,
current_user: UserInfo = Depends(get_current_user),
db: AsyncSession = Depends(get_db),
):
"""编辑排除规则。"""
result = await db.execute(
select(ExclusionRule).where(ExclusionRule.id == rule_id)
)
rule = result.scalar_one_or_none()
if not rule:
return {"code": 404, "message": "规则不存在", "data": None}
# 如果修改了规则名称,检查唯一性
if body.rule_name and body.rule_name != rule.rule_name:
existing = await db.execute(
select(ExclusionRule).where(ExclusionRule.rule_name == body.rule_name)
)
if existing.scalar_one_or_none():
return {"code": 400, "message": f"规则名称已存在: {body.rule_name}", "data": None}
# 更新字段(仅更新传入的字段)
update_data = body.model_dump(exclude_unset=True)
for field, value in update_data.items():
setattr(rule, field, value)
rule.updated_at = datetime.now()
await db.commit()
await db.refresh(rule)
logger.info("排除规则已更新: %s, by=%s", rule.rule_name, current_user.employee_id)
return {
"code": 0,
"message": "规则更新成功",
"data": _rule_to_response(rule),
}
# =============================================================================
# 7. 删除规则
# =============================================================================
@router.delete("/{rule_id}")
@require_admin
async def delete_rule(
rule_id: str,
current_user: UserInfo = Depends(get_current_user),
db: AsyncSession = Depends(get_db),
):
"""删除排除规则。"""
result = await db.execute(
select(ExclusionRule).where(ExclusionRule.id == rule_id)
)
rule = result.scalar_one_or_none()
if not rule:
return {"code": 404, "message": "规则不存在", "data": None}
rule_name = rule.rule_name
await db.delete(rule)
await db.commit()
logger.info("排除规则已删除: %s, by=%s", rule_name, current_user.employee_id)
return {
"code": 0,
"message": "删除成功",
"data": None,
}
# =============================================================================
# 8. 启用/停用
# =============================================================================
@router.post("/{rule_id}/toggle")
@require_admin
async def toggle_rule(
rule_id: str,
body: ExclusionRuleToggle,
current_user: UserInfo = Depends(get_current_user),
db: AsyncSession = Depends(get_db),
):
"""启用/停用排除规则。"""
result = await db.execute(
select(ExclusionRule).where(ExclusionRule.id == rule_id)
)
rule = result.scalar_one_or_none()
if not rule:
return {"code": 404, "message": "规则不存在", "data": None}
if body.status not in ("enabled", "disabled"):
return {"code": 400, "message": "无效状态,仅支持 enabled/disabled", "data": None}
rule.status = body.status
rule.updated_at = datetime.now()
await db.commit()
await db.refresh(rule)
logger.info(
"排除规则状态切换: %s%s, by=%s",
rule.rule_name, rule.status, current_user.employee_id,
)
return {
"code": 0,
"message": f"规则已{'启用' if rule.status == 'enabled' else '停用'}",
"data": _rule_to_response(rule),
}
# 注意:/test 和 /stats 路由已在文件上方(/{rule_id} 之前)注册,
# 避免 FastAPI 路由匹配将 "test"/"stats" 误认为 rule_id。