Files
wecom_it_smart_desk/nginx/nginx.conf
Simon 449c6d4875 feat: 2026-07-12~13 全量更新 - AI对话链路改造+H5 v4/v5+坐席端v5+上下文感知诊断+知识库迭代3
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent(),删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴:Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席,请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息,请等待处理回复!"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS

## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1:删除"软件安装"和"资源权限"标签页
- 移除标签栏,智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS

## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)

## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code

## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)

## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过

## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务

## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记已实施
- 新增架构图/时序图/类图(mermaid)

## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount,只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配),改用base64分块上传
2026-07-13 02:17:03 +08:00

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Nginx Configuration File
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# =============================================================================
# 企微IT智能服务台 — Nginx 反向代理配置
# =============================================================================
# 部署说明:
# - 本 nginx 运行在 Docker 容器内,负责统一路由
# - 数据查询平台运行在**另一台主机**,通过 proxy_pass 转发
# - 修改 DATAQUERY_HOST 为数据平台实际 IP 地址
#
# 路由规则:
# /itdesk/ → H5 员工端静态文件
# /itagent/ → 坐席工作台静态文件
# /itadmin/ → 管理后台静态文件
# /itportal/ → 统一入口(角色选择)静态文件
# /itterminal/ → 小鱼终端大屏静态文件
# /itportal/meetingroom/ → 会议室API(终端+H5共用,代理到后端)
# /api/ → 后端 FastAPI(容器名 backend:8000
# /ws/ → WebSocket(容器名 backend:8000,支持升级)
# / → IT 数据查询平台(远程主机)
# =============================================================================
events {
worker_connections 1024;
}
http {
include /etc/nginx/mime.types;
default_type application/octet-stream;
# ------------------------------------------------------------------
# 日志格式
# ------------------------------------------------------------------
log_format main '$remote_addr - $remote_user [$time_local] "$request" '
'$status $body_bytes_sent "$http_referer" '
'"$http_user_agent" "$http_x_forwarded_for"';
access_log /var/log/nginx/access.log main;
error_log /var/log/nginx/error.log warn;
# ------------------------------------------------------------------
# 基础配置
# ------------------------------------------------------------------
sendfile on;
tcp_nopush on;
tcp_nodelay on;
keepalive_timeout 65;
types_hash_max_size 2048;
client_max_body_size 50m; # 支持文件上传(企微媒体文件)
# ------------------------------------------------------------------
# Gzip 压缩(前端静态资源)
# ------------------------------------------------------------------
gzip on;
gzip_vary on;
gzip_min_length 1024;
gzip_types text/plain text/css text/xml text/javascript
application/javascript application/xml+rss
application/json application/ld+json;
# =================================================================
# 上游服务定义(Docker 内部网络)
# =================================================================
upstream backend_api {
server backend:8000;
}
# =================================================================
# HTTPS 服务:监听 443 端口(SSL
# =================================================================
server {
listen 80;
listen 443 ssl;
server_name itsupport.servyou.com.cn;
# SSL 证书配置(使用通配符证书 *.servyou.com.cn
ssl_certificate /etc/nginx/ssl/servyou.com.cn.crt;
ssl_certificate_key /etc/nginx/ssl/servyou.com.cn.key;
ssl_protocols TLSv1.2 TLSv1.3;
ssl_ciphers HIGH:!aNULL:!MD5;
ssl_prefer_server_ciphers on;
ssl_session_cache shared:SSL:10m;
ssl_session_timeout 1d;
# ------------------------------------------------------------------
# H5 员工端 — /itdesk/
# ------------------------------------------------------------------
location /itdesk/ {
alias /usr/share/nginx/html/itdesk/;
index index.html;
try_files $uri /itdesk/index.html;
}
# ------------------------------------------------------------------
# 坐席工作台 — /itagent/
# ------------------------------------------------------------------
location /itagent/ {
alias /usr/share/nginx/html/itagent/;
index index.html;
try_files $uri /itagent/index.html;
}
# ------------------------------------------------------------------
# 管理后台 — /itadmin/
# ------------------------------------------------------------------
location /itadmin/ {
alias /usr/share/nginx/html/itadmin/;
index index.html;
try_files $uri /itadmin/index.html;
}
# ------------------------------------------------------------------
# 小鱼终端大屏 — /itterminal/
# ------------------------------------------------------------------
location /itterminal/ {
alias /usr/share/nginx/html/itterminal/;
index index.html;
try_files $uri /itterminal/index.html;
}
# ------------------------------------------------------------------
# 会议室 API — /itportal/meetingroom/
# 说明:终端和H5共用的会议室预定/报修/指南API
# 必须在 /itportal/ 静态文件之前匹配(nginx最长前缀优先)
# ------------------------------------------------------------------
location /itportal/meetingroom/ {
proxy_pass http://backend_api;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_connect_timeout 60s;
proxy_send_timeout 300s;
proxy_read_timeout 300s;
}
# ------------------------------------------------------------------
# 统一入口 Portal — /itportal/
# ------------------------------------------------------------------
location /itportal/ {
alias /usr/share/nginx/html/itportal/;
index index.html;
try_files $uri /itportal/index.html;
}
# ------------------------------------------------------------------
# 后端 API — /api/
# ------------------------------------------------------------------
location /api/ {
proxy_pass http://backend_api/;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_connect_timeout 60s;
proxy_send_timeout 300s;
proxy_read_timeout 300s;
}
# ------------------------------------------------------------------
# H5 用户端 — /h5/
# ------------------------------------------------------------------
location /h5/ {
proxy_pass http://backend_api/;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
}
# ------------------------------------------------------------------
# WebSocket — /ws/
# ------------------------------------------------------------------
location /ws/ {
proxy_pass http://backend_api;
proxy_http_version 1.1;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "upgrade";
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_read_timeout 86400s;
}
# ------------------------------------------------------------------
# IT 数据查询平台 — /(根路径,反代到远程主机)
# ------------------------------------------------------------------
location / {
proxy_pass http://10.80.0.130:8080;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_connect_timeout 30s;
proxy_send_timeout 60s;
proxy_read_timeout 60s;
}
}
# =================================================================
# 备用:监听 80 端口(开发调试用)
# =================================================================
server {
listen 80;
server_name localhost;
# ------------------------------------------------------------------
# 健康检查端点(用于 Docker healthcheck
# ------------------------------------------------------------------
location = /itdesk/health {
access_log off;
return 200 "healthy\n";
add_header Content-Type text/plain;
}
# ------------------------------------------------------------------
# H5 员工端 — /itdesk/
# ------------------------------------------------------------------
# 注意:alias + try_files $uri/ 会导致 301 重定向死循环,
# 移除 $uri/ 避免触发 nginx 的目录重定向行为
location /itdesk/ {
alias /usr/share/nginx/html/itdesk/;
index index.html;
try_files $uri /itdesk/index.html;
}
# ------------------------------------------------------------------
# 坐席工作台 — /itagent/
# ------------------------------------------------------------------
location /itagent/ {
alias /usr/share/nginx/html/itagent/;
index index.html;
try_files $uri /itagent/index.html;
}
# ------------------------------------------------------------------
# 管理后台 — /itadmin/
# ------------------------------------------------------------------
location /itadmin/ {
alias /usr/share/nginx/html/itadmin/;
index index.html;
try_files $uri /itadmin/index.html;
}
# ------------------------------------------------------------------
# 小鱼终端大屏 — /itterminal/
# ------------------------------------------------------------------
location /itterminal/ {
alias /usr/share/nginx/html/itterminal/;
index index.html;
try_files $uri /itterminal/index.html;
}
# ------------------------------------------------------------------
# 会议室 API — /itportal/meetingroom/
# 说明:终端和H5共用的会议室预定/报修/指南API
# 必须在 /itportal/ 静态文件之前匹配(nginx最长前缀优先)
# ------------------------------------------------------------------
location /itportal/meetingroom/ {
proxy_pass http://backend_api;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_connect_timeout 60s;
proxy_send_timeout 300s;
proxy_read_timeout 300s;
}
# ------------------------------------------------------------------
# 统一入口 Portal — /itportal/
# ------------------------------------------------------------------
location /itportal/ {
alias /usr/share/nginx/html/itportal/;
index index.html;
try_files $uri /itportal/index.html;
}
# ------------------------------------------------------------------
# 后端 API — /api/
# ------------------------------------------------------------------
location /api/ {
proxy_pass http://backend_api/;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
# 超时设置(AI 回复可能较慢)
proxy_connect_timeout 60s;
proxy_send_timeout 300s;
proxy_read_timeout 300s;
}
# ------------------------------------------------------------------
# H5 用户端 — /h5/
# ------------------------------------------------------------------
location /h5/ {
proxy_pass http://backend_api/;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
}
# ------------------------------------------------------------------
# WebSocket — /ws/(坐席端实时通信)
# ------------------------------------------------------------------
location /ws/ {
proxy_pass http://backend_api;
proxy_http_version 1.1;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "upgrade";
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_read_timeout 86400s; # WebSocket 长连接
}
# ------------------------------------------------------------------
# IT 数据查询平台 — /(根路径,反代到远程主机)
# ------------------------------------------------------------------
# 说明:数据查询平台部署在另一台主机,
# 通过 Nginx 反代实现同一域名下访问。
# 修改 $dataquery_host 为实际 IP。
# ------------------------------------------------------------------
location / {
# 数据平台远程主机(修改为实际 IP)
# 方式1:在 /etc/nginx/nginx.conf 同目录放 env 文件
# 方式2docker-compose.yml 中通过 command 覆盖
proxy_pass http://10.80.0.130:8080; # ← 修改为数据平台实际 IP:端口
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
# 超时设置
proxy_connect_timeout 30s;
proxy_send_timeout 60s;
proxy_read_timeout 60s;
}
}
}