%% ============================================================================= %% 增量设计:坐席端布局优化 v2.0 — 时序图 %% ============================================================================= %% 创建日期:2026-07-11 %% 包含 3 个关键流程的时序图 %% ============================================================================= %% ====== 时序图 1:回复建议区交互流程 ====== sequenceDiagram autonumber participant User as 坐席 participant ChatArea as ChatArea participant RSA as ReplySuggestArea participant ARB as AiRecommendBar participant QRB as QuickReplyBar participant CS as ConversationStore participant RB as ReplyBox participant API as Wingman API Note over User, API: 场景:坐席选中会话 → 查看 AI 推荐 → 采纳填入输入框 → 发送 User->>ChatArea: 选中会话 ChatArea->>CS: selectConversation(id) CS->>API: generateDraft(convId) API-->>CS: DraftResult {content, confidence, reasoning} CS->>CS: aiDrafts.set(convId, draft) CS-->>ChatArea: currentConversationId 更新 ChatArea->>RSA: render (conversationId) RSA->>ARB: :recommendations = loadFromStore() ARB->>CS: 读取 aiDrafts.get(convId) CS-->>ARB: Set~DraftResult~ ARB-->>User: 横向展示 1-3 条 AI 推荐卡片 Note over User, ARB: 坐席点击某条推荐 User->>ARB: 点击推荐卡片 #1 ARB->>CS: pendingReplyText = recommendation.content ARB->>RSA: emit('select', content) RSA->>ChatArea: emit('select', content) Note over CS, RB: pendingReplyText 变化触发 ReplyBox watch CS-->>RB: watch(pendingReplyText) 触发 RB->>RB: inputText = pendingReplyText RB->>RB: pendingReplyText = '' (清空) RB-->>User: 输入框显示推荐内容,光标聚焦 Note over User, RB: 坐席可编辑后发送 User->>RB: 按 Enter 发送 RB->>RB: handleSend() RB->>ChatArea: emit('send', content) ChatArea->>CS: sendReply(content, replyToId?) CS->>API: sendMessage(convId, content) API-->>CS: Message 对象 CS-->>ChatArea: messages.push(newMsg) ChatArea-->>User: 消息列表刷新,显示新消息 Note over User, QRB: 场景:坐席使用快速回复 User->>QRB: 点击 L1 分类 chip(如"账号") QRB->>QRB: navState.l1Index = index QRB-->>User: 横向展示 L2 条目预览 User->>QRB: 点击条目"密码重置指引" QRB->>CS: pendingReplyText = template.content CS-->>RB: watch 触发,填入输入框 RB-->>User: 输入框显示快速回复内容 %% ====== 时序图 2:右栏模式切换流程 ====== sequenceDiagram autonumber participant User as 坐席 participant PMT as PanelModeToggle participant AAP as AiAssistantPanel participant WS as Workspace participant CS as ConversationStore participant DOM as DOM/CSS Note over User, DOM: 场景:坐席点击右栏放大/缩小开关 User->>PMT: 点击开关按钮 PMT->>AAP: emit('toggle') AAP->>WS: emit('toggle') alt 当前为 normal 模式 (260px) WS->>CS: setPanelMode('expanded') CS-->>WS: panelMode = 'expanded' WS->>WS: rightSidebarRef.style.width = 'var(--assistant-panel-expanded)' WS->>DOM: CSS transition: width 260px → 560px (0.3s) DOM-->>User: 右栏平滑放大到 560px Note over WS, DOM: 中栏 flex:1 自动缩小,min-width: 400px 保底 else 当前为 expanded 模式 (560px) WS->>CS: setPanelMode('normal') CS-->>WS: panelMode = 'normal' WS->>WS: rightSidebarRef.style.width = 'var(--assistant-panel-width)' WS->>DOM: CSS transition: width 560px → 260px (0.3s) DOM-->>User: 右栏平滑缩小到 260px Note over WS, DOM: 中栏 flex:1 自动扩大 end Note over User, DOM: 拖拽手柄在放大模式下仍然可用 Note over WS, DOM: 拖拽范围:200px ~ 560px(上限已调整) %% ====== 时序图 3:功能迁移流程(开发过程) ====== sequenceDiagram autonumber participant Dev as 开发过程 participant Old as 旧组件 participant New as 新组件 participant ChatArea as ChatArea participant AAP as AiAssistantPanel participant Store as ConversationStore Note over Dev, Store: Phase 1 — 清理重复(T02) Dev->>Old: 删除 AiRecommendInline.vue Dev->>ChatArea: 移除 import AiRecommendInline Dev->>Old: 删除 AiSuggestReply.vue Dev->>AAP: 移除 import AiSuggestReply Note over Dev: 移除右栏已迁移功能 Dev->>AAP: 移除 Wingman 触发按钮组 Dev->>AAP: 移除 AI 推荐区(AiSuggestReply 引用) Dev->>AAP: 移除快速回复区(QuickReplyPanel 引用) Note over AAP: AiAssistantPanel 仅保留容器骨架 + 标注区 Note over Dev, Store: Phase 3 — 中栏建设(T03) Dev->>New: 创建 ReplySuggestArea.vue Dev->>New: 创建 AiRecommendBar.vue Note over New, Store: AiRecommendBar 从 ConversationStore.aiDrafts 加载数据 Dev->>New: 创建 QuickReplyBar.vue Note over New, Store: QuickReplyBar 从 QuickReplyStore 加载模板 Dev->>ChatArea: 在消息列表与 ReplyBox 之间插入 ReplySuggestArea Dev->>New: ReplyBox 工具栏重构为左右分区 Note over Dev, Store: Phase 4 — 右栏建设(T04) Dev->>New: 创建 AiTrainingPanel.vue (Tab 容器) Dev->>New: 创建 SmartTagEditor.vue Note over New, Store: SmartTagEditor 从 AAP 迁出标签逻辑 Dev->>New: 创建 QualityFeedback.vue Dev->>New: 创建 KnowledgeContribute.vue Dev->>New: 创建 PanelModeToggle.vue Dev->>AAP: AiAssistantPanel 承载 PanelModeToggle + AiTrainingPanel Dev->>Store: ConversationStore 新增 panelMode 状态 Note over Dev, Store: Phase 5 — 联调测试(T05) Dev->>ChatArea: 验证 ReplySuggestArea ↔ ReplyBox 联动 Dev->>ChatArea: 验证消息区高度 ≥ 400px (1080p) Dev->>AAP: 验证模式切换 + Tab 切换 Dev->>Store: 验证 pendingReplyText 全链路通信