{
  "name": "硬件 / 桌面设备故障排查",
  "category": "hardware",
  "description": "员工显示器、键盘鼠标、耳机、视频会议摄像头、笔记本电池等",
  "estimated_time": 10,
  "difficulty": 2,
  "tags": ["硬件", "显示器", "键盘", "鼠标", "耳机", "摄像头"],
  "root_node": {
    "id": "fc-hw-1",
    "type": "step",
    "label": "确认设备类型(显示器/键鼠/耳机/摄像头/其他)",
    "status": "pending",
    "children": [
      {
        "id": "fc-hw-2",
        "type": "decision",
        "label": "故障设备能换一台测试吗?",
        "yes_branch": {
          "id": "fc-hw-3",
          "type": "step",
          "label": "换设备测试,确认是设备本身问题:",
          "children": [
            {
              "id": "fc-hw-4",
              "type": "step",
              "label": "【显示器】:换视频线(HDMI/DP/VGA) + 检查分辨率"
            },
            {
              "id": "fc-hw-5",
              "type": "step",
              "label": "【键鼠】:换 USB 口 + 换电池 + 蓝牙重新配对"
            },
            {
              "id": "fc-hw-6",
              "type": "step",
              "label": "【耳机/摄像头】:检查 USB/3.5mm + 隐私盖 + 系统权限"
            },
            {
              "id": "fc-hw-7",
              "type": "decision",
              "label": "换设备后正常?",
              "yes_branch": {
                "id": "fc-hw-8",
                "type": "step",
                "label": "原设备故障:走 IT 资产报废/更换流程"
              },
              "no_branch": {
                "id": "fc-hw-9",
                "type": "step",
                "label": "电脑端问题:检查驱动 + 系统设置"
              }
            }
          ]
        },
        "no_branch": {
          "id": "fc-hw-10",
          "type": "step",
          "label": "【笔记本内嵌设备】:屏幕/键盘/电池/CPU 风扇",
          "children": [
            {
              "id": "fc-hw-11",
              "type": "step",
              "label": "走送修流程(备份数据 → IT 出具送修单 → 厂商维修)"
            },
            {
              "id": "fc-hw-12",
              "type": "step",
              "label": "需要备用机:走 IT 资产借用流程(最长 2 周)"
            },
            {
              "id": "fc-hw-13",
              "type": "step",
              "label": "升级二线:硬件供应商(联系信息见公告)"
            }
          ]
        }
      }
    ]
  }
}