{
  "name": "企业邮箱故障排查",
  "category": "email",
  "description": "员工邮箱登录失败、收发异常、附件打不开、签名问题",
  "estimated_time": 7,
  "difficulty": 2,
  "tags": ["邮箱", "Outlook", "Foxmail", "登录", "附件"],
  "root_node": {
    "id": "fc-email-1",
    "type": "step",
    "label": "确认邮箱客户端(Outlook/Foxmail/网页/手机)",
    "status": "pending",
    "children": [
      {
        "id": "fc-email-2",
        "type": "decision",
        "label": "能否登录网页邮箱?",
        "yes_branch": {
          "id": "fc-email-3",
          "type": "step",
          "label": "说明账号本身可用,问题在客户端",
          "children": [
            {
              "id": "fc-email-4",
              "type": "decision",
              "label": "是否收不到新邮件?",
              "yes_branch": {
                "id": "fc-email-5",
                "type": "step",
                "label": "检查反垃圾设置 + 邮件规则 + 邮箱配额"
              },
              "no_branch": {
                "id": "fc-email-6",
                "type": "step",
                "label": "检查 Outlook 缓存 + 重建索引 + 检查 PST 文件大小"
              }
            }
          ]
        },
        "no_branch": {
          "id": "fc-email-7",
          "type": "step",
          "label": "检查账号是否锁定 + 密码是否过期",
          "children": [
            {
              "id": "fc-email-8",
              "type": "decision",
              "label": "重置密码后能否登录?",
              "yes_branch": {
                "id": "fc-email-9",
                "type": "step",
                "label": "回访 + 通知修改其他系统密码"
              },
              "no_branch": {
                "id": "fc-email-10",
                "type": "step",
                "label": "升级二线:邮件管理员(提供 userid + 错误截图)"
              }
            }
          ]
        }
      }
    ]
  }
}