{
  "name": "VPN / 远程办公故障排查",
  "category": "vpn",
  "description": "员工无法连接公司 VPN,或连接后访问内网失败,或频繁掉线",
  "estimated_time": 8,
  "difficulty": 2,
  "tags": ["VPN", "远程办公", "aTrust", "网络"],
  "root_node": {
    "id": "fc-vpn-1",
    "type": "step",
    "label": "确认员工当前网络环境(在家/出差/咖啡厅)",
    "status": "pending",
    "children": [
      {
        "id": "fc-vpn-2",
        "type": "decision",
        "label": "VPN 客户端能否打开登录页?",
        "yes_branch": {
          "id": "fc-vpn-3",
          "type": "step",
          "label": "检查账号密码 + 二次认证",
          "children": [
            {
              "id": "fc-vpn-4",
              "type": "decision",
              "label": "是否连接成功?",
              "yes_branch": {
                "id": "fc-vpn-5",
                "type": "step",
                "label": "回访确认可访问内网系统"
              },
              "no_branch": {
                "id": "fc-vpn-6",
                "type": "step",
                "label": "清除 DNS 缓存 + 重连 aTrust"
              }
            }
          ]
        },
        "no_branch": {
          "id": "fc-vpn-7",
          "type": "step",
          "label": "升级 VPN 客户端到最新版",
          "children": [
            {
              "id": "fc-vpn-8",
              "type": "decision",
              "label": "重试能否登录?",
              "yes_branch": {
                "id": "fc-vpn-9",
                "type": "step",
                "label": "回访确认"
              },
              "no_branch": {
                "id": "fc-vpn-10",
                "type": "step",
                "label": "升级二线:信息安全团队(提供 userid + 时间)"
              }
            }
          ]
        }
      }
    ]
  }
}