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%% v1.1 正式技术方案 — 4 个时序图
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%% ========== 时序 ①:点选-广播-落库 ==========
sequenceDiagram
autonumber
actor Emp as 员工
participant MB as MessageBubble
participant Store as ConversationStore
participant WS as ws._handle_option_select
participant DB as PostgreSQL
participant WSM as ws_manager
participant Obs as BackendObserver
participant Task as process_h5_ai_reply
Emp->>MB: 点击 option
MB->>Store: sendOptionSelect(value, label, sourceId, qId, oId)
Note over Store: lastSentOptionContent=label
optionSubmitting=true
5 重 UUID 守卫判定
Store->>WS: option_select(6 字段 + client_msg_id)
WS->>WS: UUID 校验
WS->>DB: BEGIN + pg_advisory_xact_lock
WS->>DB: SELECT 5s 内同 UUID
alt 5s 内重复命中
DB-->>WS: dup row returned
WS-->>Store: 无副作用,结束
else 首次受理
WS->>DB: INSERT Message(msg_type=option_select)
DB-->>WS: commit_ts = T1
Note over WS,WSM: ★ v1.1 T03: 同步推员工端
WS->>WSM: broadcast_to_employees([employee_id], new_message)
WSM-->>Store: new_message (employee 端)
Store->>Store: trackProcessedMessageId + push message
Note over Store: 员工立即看到 ✓ 气泡
WS->>WSM: broadcast(new_message) - 坐席
WSM-->>Obs: 记录 broadcast_ts = T2
Obs-->>Obs: option_select_broadcast_latency_ms = T2 - T1
WS->>Task: create_task(process_h5_ai_reply)
end
%% ========== 时序 ②:AI 回复回流 ==========
sequenceDiagram
autonumber
participant Dify as Dify Workflow
participant Task as process_h5_ai_reply
participant DB as PostgreSQL
participant WSM as ws_manager
participant WS as H5 useH5WebSocket
participant Store as ConversationStore
participant MB as MessageBubble
Dify-->>Task: 返回结构化 reply (ai_text 或 still_thinking)
alt Dify 正常返回
Task->>DB: INSERT Message(ai_text)
DB-->>Task: commit
else Dify 超时 ≥ 15s
Note over Task: ★ v1.1 T03: still_thinking 兜底
主动补发 option_select_confirm
Task->>WSM: broadcast_to_employees(option_select_confirm)
end
Task->>WSM: broadcast_to_employees(ai_reply)
WSM->>WS: ai_reply { type: "ai_reply", data: {...} }
WS->>Store: handleAiReply(data)
Note over Store: ★ v1.1 Bug 4 软校验:
conversation_id 不匹配 → console.warn
但不再 return
仅 message_id 已去重才 return
Store->>Store: trackProcessedMessageId(message_id)
Store->>Store: messages.value.push(finalMessage)
Store-->>MB: reactive 触发重渲
MB->>MB: 显示 AI 答案气泡(打字机逐字)
Note over MB: ★ v1.1 T02 派生:
isOptionSelected 从 messages 过滤
不再依赖内存 ref
%% ========== 时序 ③:视觉分组 ==========
sequenceDiagram
autonumber
actor Emp as 员工
participant Store as ConversationStore
participant Panel as ChatPanel
participant MB as MessageBubble
Note over Store: messages 序列示例:
[ai_structured Q1]
[option_select Q1.optA] 第 1 次
[ai_text 回复1]
[option_select Q1.optB] 第 2 次(重选)
[ai_text 回复2]
Emp->>Store: 选 Q1.optB
Store->>Store: sendOptionSelect → WS send
Note over Store: groupedMessagesByQuestion (v1.1 ★)
按 question_id 相邻聚合
折叠 Q1.optA,激活 Q1.optB
Panel->>MB: v-for msg in groupedMessages
MB->>MB: option_select 模板加 data-question-id
alt collapsed (历史同题选项)
MB->>MB: class=message-bubble--option-select collapsed
背景灰底 + 折叠图标 ▾
else active (本次选项)
MB->>MB: class=message-bubble--option-select active
蓝底 + ✓
end
MB->>MB: ai_text 紧随其后,按时间顺序独立出现
Note over MB: 3 个 UI 元素顺序独立:
① ✓当前 ② AI 思考占位 ③ AI 答案
%% ========== 时序 ④:时延监控 ==========
sequenceDiagram
autonumber
actor Emp as 员工 (Chromium A)
actor Agent as 坐席 (Chromium B)
participant H5Emp as H5 useH5WebSocket
participant H5Agt as H5 useH5WebSocket
participant WS as ws._handle_option_select
participant WSM as ws_manager
participant Obs as BackendObserver
participant Script as measure-option-latency.mjs
Script->>Script: 启动双 context + login 双方
Script->>Script: t0_start = performance.now()
Emp->>H5Emp: click option
H5Emp->>WS: option_select payload (含 client_msg_id UUID)
H5Emp->>H5Emp: 记录 client_send_ts = T0
WS->>WSM: broadcast_to_employees + broadcast
WSM->>H5Agt: new_message(option_select)
H5Agt->>H5Agt: 渲染 ✓ 气泡
H5Agt->>Script: postMessage { event: 'rendered', ts: T_agent }
H5Emp->>H5Emp: 收到自己的 new_message (员工端)
H5Emp->>Obs: POST /api/backend-observer/record
{metric: 'option_select_e2e_latency_ms',
value: T_agent - T0}
WSM->>Obs: 记录 option_select_persist_latency_ms (commit_ts)
记录 option_select_broadcast_latency_ms (broadcast_ts)
Script->>Script: t1_end = performance.now() (员工点击 → 坐席渲染)
Script->>Obs: GET /api/backend-observer/metrics?name=option_select_*
Obs-->>Script: 4 个指标样本
Script->>Script: p50/p95 计算 + 告警 (>100ms warning)
Script->>Script: 输出 report.json