classDiagram
    direction TB

    class Employee {
        +str id
        +str corp_id
        +str employee_id
        +str name
        +str department
        +str position
        +str mobile
        +str email
        +str avatar
        +int status
        +str it_level ★NEW
        +str it_level_source ★NEW
        +dict notes ★NEW
        +datetime last_login_at
        +datetime created_at
        +datetime updated_at
    }

    class Conversation {
        +str id
        +str corp_id
        +str employee_id
        +str employee_name
        +str department
        +str status
        +bool is_vip
        +bool is_pinned
        +bool is_todo
        +int urgency_score
        +dict tags
        +str assigned_agent_id
        +list collaborating_agent_ids
        +int impact_scope ★NEW
        +bool is_blocking ★NEW
        +str emotion_state ★NEW
        +datetime last_message_at
        +str last_message_summary
        +datetime created_at
        +datetime updated_at
    }

    class TodoItem {
        +str id
        +str type
        +str title
        +str priority
        +dict description
        +str status
        +str assigned_agent_id
        +str corp_id
        +datetime created_at
        +datetime updated_at
    }

    class TroubleshootingTemplate {
        +str id
        +str name
        +str category
        +list path_steps
        +dict flowchart
        +bool is_active
        +datetime created_at
        +datetime updated_at
    }

    Employee "1" --> "*" Conversation : has
    Conversation "1" --> "*" TodoItem : may generate
    TroubleshootingTemplate "1" --> "0..1" Conversation : applied to

    note for Employee "it_level: bronze|silver|gold|platinum|diamond|star|king\nit_level_source: system|manual"
    note for Conversation "impact_scope: 受影响人数\nis_blocking: 是否阻断性\nemotion_state: normal|anxious|angry|urgent"
    note for TodoItem "type: ticket|approval|device\npriority: urgent|high|normal\nstatus: pending|processing|resolved"
    note for TroubleshootingTemplate "category: vpn|email|system|account\npath_steps: [{label, status}]\nflowchart: 递归树结构"