diff --git a/src/frontend-agent/src/components/agent/AgentProfileDialog.vue b/src/frontend-agent/src/components/agent/AgentProfileDialog.vue
new file mode 100644
index 0000000..e60e74b
--- /dev/null
+++ b/src/frontend-agent/src/components/agent/AgentProfileDialog.vue
@@ -0,0 +1,603 @@
+<!-- =============================================================================
+// 企微IT智能服务台 — 个性化设置对话框（REQ-坐席-013）
+// =============================================================================
+// 说明：坐席端「个性化设置」对话框，从姓名账户菜单第 1 项触发。
+// 功能（三档头像 + 昵称）：
+//   - 头像 A 档（wecom）：使用企微头像
+//   - 头像 B 档（preset）：8 套预置 SVG（4×2 网格）
+//   - 头像 C 档（custom）：拖拽 / 选择上传 jpg/png（≤2MB）
+//   - 昵称：≤16 字，禁 Emoji，自动 trim + 折叠空白
+// ============================================================================= -->
+
+<template>
+  <el-dialog
+    :model-value="visible"
+    title="个性化设置"
+    width="520px"
+    :close-on-click-modal="false"
+    @update:model-value="(val: boolean) => $emit('update:visible', val)"
+    @open="handleDialogOpen"
+    @close="handleDialogClose"
+  >
+    <div v-loading="loading">
+      <!-- ============ 头像选择 ============ -->
+      <div class="prd013-section">
+        <div class="prd013-section-label">头像</div>
+
+        <!-- 头像档位切换 -->
+        <el-radio-group v-model="activeSource" class="prd013-source-tabs" @change="handleSourceChange">
+          <el-radio-button value="wecom">企微</el-radio-button>
+          <el-radio-button value="preset">预置</el-radio-button>
+          <el-radio-button value="custom">自定义</el-radio-button>
+        </el-radio-group>
+
+        <!-- A 档：企微头像 -->
+        <div v-show="activeSource === 'wecom'" class="prd013-source-panel">
+          <div class="prd013-wecom-preview">
+            <img
+              v-if="wecomProxyUrl"
+              :src="wecomProxyUrl"
+              class="prd013-wecom-img"
+              alt="企微头像"
+              @error="wecomImgError = true"
+            />
+            <div v-else class="prd013-wecom-placeholder">
+              {{ deriveAvatarLetter(agentStore.agentName || '?') }}
+            </div>
+            <div class="prd013-wecom-text">
+              <p class="prd013-wecom-name">{{ agentStore.agentName || '?' }}</p>
+              <p class="prd013-wecom-hint">将使用您当前企微账号头像</p>
+            </div>
+          </div>
+        </div>
+
+        <!-- B 档：预置头像（4×2 网格） -->
+        <div v-show="activeSource === 'preset'" class="prd013-source-panel">
+          <div class="prd013-preset-grid">
+            <button
+              v-for="p in PRESET_AVATARS"
+              :key="p.id"
+              type="button"
+              class="prd013-preset-item"
+              :class="{ 'is-active': formDraft.avatar_preset === p.id }"
+              :title="p.colorName"
+              @click="selectPreset(p.id)"
+            >
+              <img :src="p.svg" :alt="p.colorName" class="prd013-preset-img" />
+              <span class="prd013-preset-id">{{ p.id.replace('preset-', '') }}</span>
+            </button>
+          </div>
+        </div>
+
+        <!-- C 档：自定义上传 -->
+        <div v-show="activeSource === 'custom'" class="prd013-source-panel">
+          <div
+            class="prd013-upload-zone"
+            :class="{ 'is-dragover': isDragover }"
+            @click="triggerFileInput"
+            @dragover.prevent="isDragover = true"
+            @dragleave.prevent="isDragover = false"
+            @drop.prevent="handleFileDrop"
+          >
+            <input
+              ref="fileInputRef"
+              type="file"
+              accept="image/jpeg,image/png"
+              style="display: none"
+              @change="handleFileChange"
+            />
+            <div v-if="!previewUrl" class="prd013-upload-empty">
+              <el-icon :size="32"><Upload /></el-icon>
+              <p class="prd013-upload-hint">点击或拖拽上传</p>
+              <p class="prd013-upload-meta">仅支持 jpg/png，≤ 2MB</p>
+            </div>
+            <div v-else class="prd013-upload-preview">
+              <img :src="previewUrl" class="prd013-upload-img" alt="头像预览" />
+              <p v-if="uploading" class="prd013-upload-status">上传中…</p>
+              <p v-else class="prd013-upload-status">已上传 {{ (lastFileSize / 1024).toFixed(0) }} KB</p>
+              <el-button size="small" @click.stop="clearPreview">重新选择</el-button>
+            </div>
+          </div>
+        </div>
+      </div>
+
+      <el-divider />
+
+      <!-- ============ 昵称输入 ============ -->
+      <div class="prd013-section">
+        <div class="prd013-section-label">
+          <span>昵称</span>
+          <span class="prd013-char-count">{{ formDraft.nickname.length }}/16</span>
+        </div>
+        <el-input
+          v-model="formDraft.nickname"
+          placeholder="留空回落真实姓名（≤16 字，禁 Emoji）"
+          maxlength="16"
+          show-word-limit
+          clearable
+        />
+        <p class="prd013-nickname-preview">
+          预览：<strong>{{ previewName }}</strong>
+        </p>
+      </div>
+    </div>
+
+    <!-- ============ 底部按钮 ============ -->
+    <template #footer>
+      <el-button @click="handleCancel">取消</el-button>
+      <el-button type="primary" :loading="saving" :disabled="!hasChange" @click="handleSave">
+        保存
+      </el-button>
+    </template>
+  </el-dialog>
+</template>
+
+<script setup lang="ts">
+// ============================================================================
+// 导入
+// ============================================================================
+import { computed, ref, watch } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { Upload } from '@element-plus/icons-vue'
+import { PRESET_AVATARS, deriveAvatarLetter } from '@/data/presetAvatars'
+import { useAgentStore } from '@/stores/agent'
+
+// ============================================================================
+// Props / Emits
+// ============================================================================
+
+interface Props {
+  /** 弹窗可见性（v-model） */
+  visible: boolean
+}
+
+const props = defineProps<Props>()
+const emit = defineEmits<{
+  (e: 'update:visible', val: boolean): void
+}>()
+
+// ============================================================================
+// Store
+// ============================================================================
+
+const agentStore = useAgentStore()
+
+// ============================================================================
+// 表单草稿
+// ============================================================================
+
+interface ProfileFormDraft {
+  avatar_source: 'wecom' | 'preset' | 'custom'
+  avatar_url: string
+  avatar_preset: string | null
+  nickname: string
+}
+
+const DEFAULT_DRAFT: ProfileFormDraft = {
+  avatar_source: 'wecom',
+  avatar_url: '',
+  avatar_preset: null,
+  nickname: '',
+}
+
+const formDraft = ref<ProfileFormDraft>({ ...DEFAULT_DRAFT })
+
+/** 当前激活的档位（UI 切换用） */
+const activeSource = ref<'wecom' | 'preset' | 'custom'>('wecom')
+
+/** 上传预览 URL（base64 data URI） */
+const previewUrl = ref('')
+
+/** 上传中状态 */
+const uploading = ref(false)
+
+/** 最近一次上传的文件大小 */
+const lastFileSize = ref(0)
+
+/** 拖拽高亮 */
+const isDragover = ref(false)
+
+/** 加载态（dialog 打开时拉取最新 agentInfo） */
+const loading = ref(false)
+
+/** 保存中状态 */
+const saving = ref(false)
+
+/** file input ref */
+const fileInputRef = ref<HTMLInputElement | null>(null)
+
+/** 企微图片加载失败标记 */
+const wecomImgError = ref(false)
+
+// ============================================================================
+// 派生
+// ============================================================================
+
+/** 企微代理 URL：原 avatar_url 走 /api/avatar/proxy */
+const wecomProxyUrl = computed(() => {
+  if (!agentStore.agentInfo?.avatar_url) return ''
+  return `/api/avatar/proxy?url=${encodeURIComponent(agentStore.agentInfo.avatar_url)}`
+})
+
+/** 是否有修改（用于启用/禁用保存按钮） */
+const hasChange = computed(() => {
+  const info = agentStore.agentInfo
+  if (!info) return false
+  if (formDraft.value.avatar_source !== (info.avatar_source || 'wecom')) return true
+  if ((formDraft.value.avatar_url || '') !== (info.avatar_url || '')) return true
+  if ((formDraft.value.avatar_preset || null) !== (info.avatar_preset || null)) return true
+  if ((formDraft.value.nickname || '').trim() !== (info.nickname || '').trim()) return true
+  return false
+})
+
+/** 昵称预览：「nickname｜name」或「name」 */
+const previewName = computed(() => {
+  const nick = (formDraft.value.nickname || '').trim()
+  const real = (agentStore.agentInfo?.name || '').trim() || agentStore.agentName || ''
+  if (!nick || nick === real) return real || '—'
+  return `${nick}｜${real}`
+})
+
+// ============================================================================
+// 监听 visible：打开时刷新 agentInfo 并填充表单
+// ============================================================================
+
+watch(
+  () => props.visible,
+  async (val) => {
+    if (val) {
+      loading.value = true
+      try {
+        await agentStore.refreshAgentInfo()
+      } finally {
+        loading.value = false
+      }
+    }
+  }
+)
+
+function handleDialogOpen(): void {
+  // 从 store 拷贝初始值
+  const info = agentStore.agentInfo
+  formDraft.value = {
+    avatar_source: (info?.avatar_source as 'wecom' | 'preset' | 'custom') || 'wecom',
+    avatar_url: info?.avatar_url || '',
+    avatar_preset: info?.avatar_preset || null,
+    nickname: info?.nickname || '',
+  }
+  activeSource.value = formDraft.value.avatar_source
+  previewUrl.value = ''
+  lastFileSize.value = 0
+  wecomImgError.value = false
+}
+
+function handleDialogClose(): void {
+  previewUrl.value = ''
+  isDragover.value = false
+}
+
+// ============================================================================
+// 档位切换
+// ============================================================================
+
+function handleSourceChange(val: 'wecom' | 'preset' | 'custom'): void {
+  formDraft.value.avatar_source = val
+  if (val === 'wecom') {
+    // 切回企微：URL 取当前 store 中的企微 URL
+    formDraft.value.avatar_url = agentStore.agentInfo?.avatar_url || ''
+    formDraft.value.avatar_preset = null
+    previewUrl.value = ''
+  } else if (val === 'preset') {
+    // 切到预置：URL 清空，preset 由 selectPreset 设置
+    if (!formDraft.value.avatar_preset) {
+      formDraft.value.avatar_preset = PRESET_AVATARS[0].id
+    }
+    formDraft.value.avatar_url = ''
+    previewUrl.value = ''
+  } else if (val === 'custom') {
+    // 切到自定义：URL 清空，由 handleFileChange 设置
+    formDraft.value.avatar_preset = null
+    if (!formDraft.value.avatar_url) {
+      previewUrl.value = ''
+    }
+  }
+}
+
+function selectPreset(id: string): void {
+  formDraft.value.avatar_preset = id
+  formDraft.value.avatar_source = 'preset'
+  formDraft.value.avatar_url = ''
+  // 同步 activeSource 以防 watch 顺序差异
+  activeSource.value = 'preset'
+}
+
+// ============================================================================
+// 自定义上传
+// ============================================================================
+
+const ALLOWED_TYPES = ['image/jpeg', 'image/png']
+const MAX_SIZE = 2 * 1024 * 1024 // 2MB
+
+function triggerFileInput(): void {
+  fileInputRef.value?.click()
+}
+
+function handleFileChange(ev: Event): void {
+  const input = ev.target as HTMLInputElement
+  const file = input.files?.[0]
+  if (file) {
+    void processFile(file)
+  }
+  // 清空 value 允许同名重复上传
+  input.value = ''
+}
+
+function handleFileDrop(ev: DragEvent): void {
+  isDragover.value = false
+  const file = ev.dataTransfer?.files?.[0]
+  if (file) {
+    void processFile(file)
+  }
+}
+
+async function processFile(file: File): Promise<void> {
+  // 1. MIME 嗅探
+  if (!ALLOWED_TYPES.includes(file.type)) {
+    ElMessage.error('仅支持 jpg/png 格式')
+    return
+  }
+  // 2. 大小校验
+  if (file.size > MAX_SIZE) {
+    ElMessage.error(`文件 ${(file.size / 1024 / 1024).toFixed(1)}MB 超过 2MB 限制`)
+    return
+  }
+  if (file.size === 0) {
+    ElMessage.error('文件为空')
+    return
+  }
+
+  // 3. 客户端预览（FileReader）
+  const reader = new FileReader()
+  reader.onload = (e) => {
+    previewUrl.value = (e.target?.result as string) || ''
+  }
+  reader.readAsDataURL(file)
+
+  // 4. 立即上传（不等保存）
+  uploading.value = true
+  try {
+    const res = await agentStore.uploadAvatar(file)
+    formDraft.value.avatar_source = 'custom'
+    formDraft.value.avatar_url = res.avatar_url
+    formDraft.value.avatar_preset = null
+    activeSource.value = 'custom'
+    lastFileSize.value = file.size
+    ElMessage.success('头像上传成功')
+  } catch (e: unknown) {
+    const code = (e as { code?: number })?.code
+    if (code === 1511) ElMessage.error('文件超过 2MB 限制')
+    else if (code === 1510) ElMessage.error('仅支持 jpg/png 格式')
+    else if (code === 1513) ElMessage.error('文件内容与扩展名不符')
+    else if (code === 1520) ElMessage.error('头像存储失败，请联系管理员')
+    else ElMessage.error('头像上传失败')
+    // 保留预览供重试
+    lastFileSize.value = file.size
+  } finally {
+    uploading.value = false
+  }
+}
+
+function clearPreview(): void {
+  previewUrl.value = ''
+  lastFileSize.value = 0
+  formDraft.value.avatar_url = ''
+}
+
+// ============================================================================
+// 保存 / 取消
+// ============================================================================
+
+async function handleSave(): Promise<void> {
+  if (!hasChange.value) return
+  saving.value = true
+  try {
+    await agentStore.updateProfile({
+      avatar_source: formDraft.value.avatar_source,
+      avatar_url: formDraft.value.avatar_url,
+      avatar_preset: formDraft.value.avatar_preset,
+      nickname: formDraft.value.nickname.trim() || null,
+    })
+    ElMessage.success('个性化设置已保存')
+    emit('update:visible', false)
+  } catch (e) {
+    console.error('保存个性化设置失败:', e)
+    ElMessage.error('保存失败，请稍后重试')
+  } finally {
+    saving.value = false
+  }
+}
+
+async function handleCancel(): Promise<void> {
+  if (hasChange.value) {
+    try {
+      await ElMessageBox.confirm(
+        '当前修改未保存，确定要关闭吗？',
+        '提示',
+        {
+          confirmButtonText: '确定关闭',
+          cancelButtonText: '继续编辑',
+          type: 'warning',
+        }
+      )
+    } catch {
+      return // 用户选择继续编辑
+    }
+  }
+  emit('update:visible', false)
+}
+</script>
+
+<style scoped>
+/* ===== 整体 ===== */
+.prd013-section {
+  margin-bottom: 8px;
+}
+.prd013-section-label {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  font-size: 13px;
+  font-weight: 600;
+  color: var(--text-primary);
+  margin-bottom: 10px;
+}
+.prd013-char-count {
+  font-size: 12px;
+  font-weight: 400;
+  color: var(--text-tertiary);
+}
+
+/* ===== 档位切换 ===== */
+.prd013-source-tabs {
+  margin-bottom: 12px;
+}
+.prd013-source-panel {
+  padding: 12px;
+  background: var(--bg-tertiary);
+  border-radius: 8px;
+  min-height: 120px;
+}
+
+/* ===== A 档：企微预览 ===== */
+.prd013-wecom-preview {
+  display: flex;
+  align-items: center;
+  gap: 16px;
+}
+.prd013-wecom-img,
+.prd013-wecom-placeholder {
+  width: 64px;
+  height: 64px;
+  border-radius: 50%;
+  object-fit: cover;
+  flex-shrink: 0;
+  background: var(--accent);
+  color: white;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 24px;
+  font-weight: 600;
+}
+.prd013-wecom-text {
+  flex: 1;
+}
+.prd013-wecom-name {
+  font-size: 14px;
+  font-weight: 600;
+  margin: 0 0 4px 0;
+  color: var(--text-primary);
+}
+.prd013-wecom-hint {
+  font-size: 12px;
+  color: var(--text-tertiary);
+  margin: 0;
+}
+
+/* ===== B 档：预置网格 ===== */
+.prd013-preset-grid {
+  display: grid;
+  grid-template-columns: repeat(4, 1fr);
+  gap: 12px;
+}
+.prd013-preset-item {
+  display: flex;
+  flex-direction: column;
+  align-items: center;
+  gap: 4px;
+  padding: 8px;
+  background: transparent;
+  border: 2px solid transparent;
+  border-radius: 8px;
+  cursor: pointer;
+  transition: all 0.15s;
+}
+.prd013-preset-item:hover {
+  background: var(--bg-hover);
+}
+.prd013-preset-item.is-active {
+  border-color: var(--accent);
+  background: var(--bg-accent-soft, rgba(83, 74, 183, 0.08));
+}
+.prd013-preset-img {
+  width: 48px;
+  height: 48px;
+  border-radius: 50%;
+  object-fit: cover;
+}
+.prd013-preset-id {
+  font-size: 11px;
+  color: var(--text-tertiary);
+  font-weight: 600;
+}
+
+/* ===== C 档：上传区 ===== */
+.prd013-upload-zone {
+  border: 2px dashed var(--border-color);
+  border-radius: 8px;
+  padding: 24px;
+  text-align: center;
+  cursor: pointer;
+  transition: all 0.15s;
+}
+.prd013-upload-zone:hover,
+.prd013-upload-zone.is-dragover {
+  border-color: var(--accent);
+  background: var(--bg-accent-soft, rgba(83, 74, 183, 0.04));
+}
+.prd013-upload-empty {
+  display: flex;
+  flex-direction: column;
+  align-items: center;
+  gap: 6px;
+  color: var(--text-tertiary);
+}
+.prd013-upload-hint {
+  margin: 0;
+  font-size: 13px;
+  color: var(--text-secondary);
+}
+.prd013-upload-meta {
+  margin: 0;
+  font-size: 11px;
+  color: var(--text-tertiary);
+}
+.prd013-upload-preview {
+  display: flex;
+  flex-direction: column;
+  align-items: center;
+  gap: 8px;
+}
+.prd013-upload-img {
+  width: 80px;
+  height: 80px;
+  border-radius: 50%;
+  object-fit: cover;
+}
+.prd013-upload-status {
+  margin: 0;
+  font-size: 12px;
+  color: var(--text-secondary);
+}
+
+/* ===== 昵称预览 ===== */
+.prd013-nickname-preview {
+  margin: 8px 0 0 0;
+  font-size: 12px;
+  color: var(--text-tertiary);
+}
+.prd013-nickname-preview strong {
+  color: var(--text-primary);
+  font-weight: 600;
+}
+</style>
\ No newline at end of file
diff --git a/src/frontend-agent/src/components/agent/OtpBindDialog.vue b/src/frontend-agent/src/components/agent/OtpBindDialog.vue
new file mode 100644
index 0000000..65fe038
--- /dev/null
+++ b/src/frontend-agent/src/components/agent/OtpBindDialog.vue
@@ -0,0 +1,219 @@
+<!-- =============================================================================
+// 企微IT智能服务台 — OTP 二次验证弹窗（REQ-坐席-013 从 TopBar 迁移）
+// =============================================================================
+// 说明：从原 TopBar.vue 迁移出来的 OTP 弹窗组件。
+//       入口现在由姓名账户菜单第 2 项触发，逻辑完全保留。
+// 流程：
+//   1. 打开 → 先 getOtpStatus() 查绑定状态
+//   2. 已绑定 (bound=true) → 显示状态 + 解绑表单（需输入 6 位 OTP 验证）
+//   3. 未绑定 (bound=false) → bindOtp 取二维码 → 6 位验证码 → verifyOtp 启用
+// ============================================================================= -->
+
+<template>
+  <el-dialog
+    :model-value="visible"
+    title="OTP二次验证设置"
+    width="400px"
+    :close-on-click-modal="false"
+    @update:model-value="(val: boolean) => $emit('update:visible', val)"
+  >
+    <div v-if="initialLoading" v-loading="initialLoading" style="min-height: 200px;"></div>
+    <div v-else-if="otpBindData">
+      <!-- 已绑定状态 -->
+      <template v-if="isOtpBound">
+        <el-result icon="success" title="OTP已绑定">
+          <template #sub-title>
+            <p>当前账号已绑定OTP二次验证</p>
+            <p style="color: var(--text-tertiary); font-size: 12px;">
+              密钥：{{ otpBindData.secret }}
+            </p>
+          </template>
+        </el-result>
+        <!-- 解绑前需输入当前 OTP 码 -->
+        <el-divider>解绑验证（输入当前 6 位 OTP 码）</el-divider>
+        <el-input v-model="otpInputCode" placeholder="输入6位OTP码" maxlength="6" style="width: 200px;" />
+        <el-button type="danger" style="margin-top: 12px;" :loading="submitting" @click="handleUnbindOtp">
+          解绑OTP
+        </el-button>
+      </template>
+      <!-- 未绑定状态：显示二维码 -->
+      <template v-else>
+        <div style="text-align: center;">
+          <p style="margin-bottom: 16px;">请使用身份验证器（如Google Authenticator）扫码绑定</p>
+          <img
+            :src="`data:image/png;base64,${otpBindData.qr_code_base64}`"
+            alt="OTP二维码"
+            style="width: 200px; height: 200px; margin: 0 auto;"
+          />
+          <el-divider>或手动输入密钥</el-divider>
+          <el-input v-model="otpBindData.secret" readonly>
+            <template #append>
+              <el-button @click="copyToClipboard(otpBindData.secret)">复制</el-button>
+            </template>
+          </el-input>
+          <el-divider>验证启用</el-divider>
+          <el-input v-model="otpInputCode" placeholder="输入6位OTP码" maxlength="6" style="width: 200px;" />
+          <el-button
+            type="primary"
+            style="margin-top: 12px;"
+            :loading="submitting"
+            @click="handleVerifyOtp"
+          >
+            验证并启用
+          </el-button>
+        </div>
+      </template>
+    </div>
+  </el-dialog>
+</template>
+
+<script setup lang="ts">
+// ============================================================================
+// 导入
+// ============================================================================
+import { ref, watch } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+// 真实端点位于 /src/frontend-agent/src/api/otp.ts（对应后端 /auth/otp-*）
+// Bug #2 修复：原 TopBar 调用的是 /agents/otp-*（不存在），已废弃
+import { bindOtp, verifyOtp, unbindOtp, getOtpStatus } from '@/api/otp'
+
+// ============================================================================
+// Props / Emits
+// ============================================================================
+
+interface Props {
+  /** 弹窗可见性（v-model:visible） */
+  visible: boolean
+}
+
+const props = defineProps<Props>()
+
+const emit = defineEmits<{
+  (e: 'update:visible', val: boolean): void
+}>()
+
+// ============================================================================
+// 状态
+// ============================================================================
+
+/** OTP 绑定数据（二维码 base64 + secret + otpauth_url） */
+const otpBindData = ref<{ qr_code_base64: string; secret: string; otpauth_url: string } | null>(null)
+
+/** 用户输入的 OTP 码 */
+const otpInputCode = ref('')
+
+/** 初次拉取状态 / 提交中状态 */
+const initialLoading = ref(false)
+const submitting = ref(false)
+
+/** 是否已绑定 OTP（由 getOtpStatus().bound 决定） */
+const isOtpBound = ref(false)
+
+// ============================================================================
+// 监听 visible：每次打开时先查状态，再决定走"已绑定"或"未绑定"分支
+// ============================================================================
+watch(
+  () => props.visible,
+  (val) => {
+    if (val) {
+      void loadInitialState()
+    }
+  }
+)
+
+// ============================================================================
+// 方法
+// ============================================================================
+
+/**
+ * 复制到剪贴板
+ */
+async function copyToClipboard(text: string): Promise<void> {
+  try {
+    await navigator.clipboard.writeText(text)
+    ElMessage.success('已复制到剪贴板')
+  } catch {
+    ElMessage.error('复制失败，请手动复制')
+  }
+}
+
+/**
+ * 拉取绑定状态：决定走"已绑定解绑"分支还是"首次绑定"分支
+ */
+async function loadInitialState(): Promise<void> {
+  initialLoading.value = true
+  otpInputCode.value = ''
+  try {
+    const status = await getOtpStatus()
+    isOtpBound.value = !!status.bound
+    if (status.bound) {
+      // 已绑定：仅显示状态（不解码 secret，因为 getOtpStatus 不返回 secret）
+      // 模板里 otpBindData.secret 会显示空 — 视情况可隐藏该行
+      otpBindData.value = { qr_code_base64: '', secret: '', otpauth_url: '' }
+    } else {
+      // 未绑定：拉取 bind 数据（生成新 secret + 二维码）
+      const data = await bindOtp()
+      otpBindData.value = data
+    }
+  } catch (error) {
+    console.error('获取OTP状态失败:', error)
+    ElMessage.error('获取OTP状态失败')
+    emit('update:visible', false)
+  } finally {
+    initialLoading.value = false
+  }
+}
+
+/**
+ * 验证并启用 OTP（首次绑定场景）
+ */
+async function handleVerifyOtp(): Promise<void> {
+  if (!otpInputCode.value || otpInputCode.value.length < 6) {
+    ElMessage.warning('请输入6位OTP码')
+    return
+  }
+  submitting.value = true
+  try {
+    await verifyOtp(otpInputCode.value)
+    ElMessage.success('OTP验证成功，已启用二次验证')
+    emit('update:visible', false)
+  } catch (error) {
+    console.error('OTP验证失败:', error)
+  } finally {
+    submitting.value = false
+  }
+}
+
+/**
+ * 解绑 OTP（已绑定场景，需先输入当前 6 位 OTP 验证）
+ */
+async function handleUnbindOtp(): Promise<void> {
+  if (!otpInputCode.value || otpInputCode.value.length < 6) {
+    ElMessage.warning('请输入当前 6 位 OTP 码')
+    return
+  }
+  try {
+    await ElMessageBox.confirm(
+      '确定要解绑OTP吗？解绑后将不再需要二次验证。',
+      '提示',
+      {
+        confirmButtonText: '确定解绑',
+        cancelButtonText: '取消',
+        type: 'warning',
+      }
+    )
+    submitting.value = true
+    await unbindOtp(otpInputCode.value)
+    ElMessage.success('OTP已解绑')
+    emit('update:visible', false)
+  } catch (error) {
+    // ElMessageBox 取消：error === 'cancel' 或 'close'
+    if (error === 'cancel' || error === 'close') {
+      return
+    }
+    console.error('解绑OTP失败:', error)
+  } finally {
+    submitting.value = false
+  }
+}
+</script>
\ No newline at end of file
diff --git a/src/frontend-agent/src/components/layout/TopBar.vue b/src/frontend-agent/src/components/layout/TopBar.vue
index 2c71588..8db9900 100644
--- a/src/frontend-agent/src/components/layout/TopBar.vue
+++ b/src/frontend-agent/src/components/layout/TopBar.vue
@@ -1,8 +1,9 @@
 <!-- =============================================================================
-// 企微IT智能服务台 — 顶栏组件
+// 企微IT智能服务台 — 顶栏组件（REQ-坐席-013 三段式重构）
 // =============================================================================
-// 说明：独立顶栏组件，从 Workspace.vue 顶部栏抽离
-// 包含：Logo + 标题 + 主题切换开关 + 坐席状态 + 登出
+// 说明：从原 4 控件「主题 / 姓名+状态 / 登出 / 助手」重构为
+//       4 控件「主题 / 状态按钮(下拉含退出) / 姓名账户菜单(下拉含个性化设置+OTP) / 助手」
+//       删除原独立登出按钮与 OTP 入口，OTP 弹窗迁移到 OtpBindDialog 组件。
 // ============================================================================= -->
 
 <template>
@@ -18,7 +19,7 @@
         <span class="subtitle">· 坐席工作台 — AI驱动 · 多系统对接 · 一站式处理</span>
       </div>
 
-      <!-- 右侧：主题切换开关 + 坐席状态 + 登出 -->
+      <!-- 右侧：主题切换 + 状态按钮 + 姓名账户菜单 + 助手 -->
       <div class="top-bar-right">
         <!-- 主题切换开关（☀️ 滑轨 🌙，匹配原型v5.3） -->
         <div
@@ -33,38 +34,74 @@
           <span class="switch-icon">🌙</span>
         </div>
 
-        <!-- 坐席状态切换 -->
-        <el-dropdown trigger="click" @command="handleStatusChange">
-          <span style="cursor: pointer; display: flex; align-items: center; gap: 4px;">
-            <el-tag :type="statusTagType" size="small" effect="dark">
-              {{ statusLabel }}
-            </el-tag>
-            <span class="agent-name">{{ agentStore.agentName }}</span>
-            <el-icon><ArrowDown /></el-icon>
-          </span>
+        <!-- 🆕 REQ-坐席-013 状态按钮（替换原状态下拉） -->
+        <el-dropdown
+          trigger="click"
+          class="prd013-status-dropdown-anchor"
+          @command="handleStatusChange"
+        >
+          <button
+            class="prd013-status-btn"
+            :class="`is-${agentStore.agentStatus}`"
+            aria-label="状态按钮，菜单"
+          >
+            <span class="prd013-status-dot" :class="`dot-${agentStore.agentStatus}`"></span>
+            <span class="prd013-status-label">{{ statusLabel }}</span>
+            <el-icon class="prd013-caret"><ArrowDown /></el-icon>
+          </button>
           <template #dropdown>
-            <el-dropdown-menu>
+            <el-dropdown-menu class="prd013-status-dropdown">
               <el-dropdown-item command="online">
-                🟢 在线 — 接收新会话
+                <span class="prd013-dot dot-online"></span>在线 — 接收新会话
               </el-dropdown-item>
               <el-dropdown-item command="busy">
-                🟡 忙碌 — 不接新会话
+                <span class="prd013-dot dot-busy"></span>忙碌 — 不接新会话
               </el-dropdown-item>
               <el-dropdown-item command="offline">
-                ⚪ 离线 — 不接收任何会话
+                <span class="prd013-dot dot-offline"></span>离线 — 不接收任何会话
               </el-dropdown-item>
-              <el-dropdown-item divided command="otp">
-                🔐 OTP二次验证
+              <el-dropdown-item divided command="logout" class="prd013-logout-item">
+                <el-icon><SwitchButton /></el-icon>退出登录
               </el-dropdown-item>
             </el-dropdown-menu>
           </template>
         </el-dropdown>
 
-        <!-- 登出按钮 -->
-        <el-button text type="danger" @click="handleLogout">
-          <el-icon><SwitchButton /></el-icon>
-          登出
-        </el-button>
+        <!-- 🆕 REQ-坐席-013 姓名账户菜单 -->
+        <el-dropdown
+          trigger="click"
+          class="prd013-name-dropdown-anchor"
+          @command="handleAccountMenu"
+        >
+          <button class="prd013-name-btn" aria-label="账户菜单，菜单">
+            <img
+              v-if="agentStore.displayAvatarUrl"
+              :src="agentStore.displayAvatarUrl"
+              class="prd013-name-avatar-img"
+              alt="坐席头像"
+              @error="nameAvatarError = true"
+            />
+            <span
+              v-else
+              class="prd013-name-avatar-letter"
+              :style="{ background: presetAvatar.bgGradient, color: presetAvatar.letterColor }"
+            >
+              {{ deriveAvatarLetter(agentStore.displayName || '?') }}
+            </span>
+            <span class="prd013-name-text">{{ agentStore.displayName }}</span>
+            <el-icon class="prd013-caret"><ArrowDown /></el-icon>
+          </button>
+          <template #dropdown>
+            <el-dropdown-menu class="prd013-name-dropdown">
+              <el-dropdown-item command="profile">
+                <el-icon><Setting /></el-icon>个性化设置（头像、昵称）
+              </el-dropdown-item>
+              <el-dropdown-item command="otp">
+                <el-icon><Lock /></el-icon>OTP 二次验证
+              </el-dropdown-item>
+            </el-dropdown-menu>
+          </template>
+        </el-dropdown>
 
         <!-- 小屏幕下显示/隐藏助手面板 -->
         <el-button
@@ -76,51 +113,17 @@
         </el-button>
       </div>
     </div>
-  </header>
 
-  <!-- ==================================================================== -->
-  <!-- OTP 设置对话框 -->
-  <!-- ==================================================================== -->
-  <el-dialog
-    v-model="otpDialogVisible"
-    title="OTP二次验证设置"
-    width="400px"
-    :close-on-click-modal="false"
-  >
-    <div v-if="otpLoading" v-loading="otpLoading" style="min-height: 200px;"></div>
-    <div v-else-if="otpBindData">
-      <!-- 已绑定状态 -->
-      <template v-if="isOtpBound">
-        <el-result icon="success" title="OTP已绑定">
-          <template #sub-title>
-            <p>当前账号已绑定OTP二次验证</p>
-            <p style="color: var(--text-tertiary); font-size: 12px;">
-              密钥：{{ otpBindData.secret }}
-            </p>
-          </template>
-        </el-result>
-        <el-button type="danger" @click="handleUnbindOtp">解绑OTP</el-button>
-      </template>
-      <!-- 未绑定状态：显示二维码 -->
-      <template v-else>
-        <div style="text-align: center;">
-          <p style="margin-bottom: 16px;">请使用身份验证器（如Google Authenticator）扫码绑定</p>
-          <img :src="otpBindData.qr_code" alt="OTP二维码" style="width: 200px; height: 200px; margin: 0 auto;" />
-          <el-divider>或手动输入密钥</el-divider>
-          <el-input v-model="otpBindData.secret" readonly>
-            <template #append>
-              <el-button @click="copyToClipboard(otpBindData.secret)">复制</el-button>
-            </template>
-          </el-input>
-          <el-divider>验证启用</el-divider>
-          <el-input v-model="otpInputCode" placeholder="输入6位OTP码" maxlength="6" style="width: 200px;" />
-          <el-button type="primary" style="margin-top: 12px;" @click="handleVerifyOtp">
-            验证并启用
-          </el-button>
-        </div>
-      </template>
-    </div>
-  </el-dialog>
+    <!-- ==================================================================== -->
+    <!-- 个性化设置对话框（REQ-坐席-013 新增） -->
+    <!-- ==================================================================== -->
+    <AgentProfileDialog v-model:visible="profileDialogVisible" />
+
+    <!-- ==================================================================== -->
+    <!-- OTP 设置对话框（REQ-坐席-013 从原 TopBar 迁移） -->
+    <!-- ==================================================================== -->
+    <OtpBindDialog v-model:visible="otpDialogVisible" />
+  </header>
 </template>
 
 <script setup lang="ts">
@@ -129,11 +132,14 @@
 // ============================================================================
 import { computed, ref } from 'vue'
 import { ElMessage, ElMessageBox } from 'element-plus'
+import { ArrowDown, SwitchButton, Setting, Lock, Operation } from '@element-plus/icons-vue'
 import { useAgentStore } from '@/stores/agent'
 import { useThemeStore } from '@/stores/theme'
 import { useWebSocket } from '@/composables/useWebSocket'
 import { useConversationStore } from '@/stores/conversation'
-import { bindOtp, verifyOtp, unbindOtp } from '@/api/agent'
+import AgentProfileDialog from '@/components/agent/AgentProfileDialog.vue'
+import OtpBindDialog from '@/components/agent/OtpBindDialog.vue'
+import { deriveAvatarLetter, findPresetById } from '@/data/presetAvatars'
 
 // ============================================================================
 // 事件
@@ -158,98 +164,14 @@ const conversationStore = useConversationStore()
 /** WebSocket 组合式函数 */
 const { disconnect: disconnectWs } = useWebSocket()
 
-// ============================================================================
-// OTP 双因素认证
-// ============================================================================
+/** 🆕 REQ-坐席-013：个性化设置对话框可见性 */
+const profileDialogVisible = ref(false)
 
-/** OTP 对话框可见性 */
+/** 🆕 REQ-坐席-013：OTP 对话框可见性（迁移自原 TopBar） */
 const otpDialogVisible = ref(false)
 
-/** OTP 绑定数据（二维码和密钥） */
-const otpBindData = ref<{ qr_code: string; secret: string } | null>(null)
-
-/** 用户输入的 OTP 码 */
-const otpInputCode = ref('')
-
-/** OTP 加载状态 */
-const otpLoading = ref(false)
-
-// 复制到剪贴板
-const copyToClipboard = async (text: string) => {
-  try {
-    await navigator.clipboard.writeText(text)
-    ElMessage.success('已复制到剪贴板')
-  } catch {
-    ElMessage.error('复制失败，请手动复制')
-  }
-}
-
-/** 是否已绑定 OTP */
-const isOtpBound = ref(false)
-
-/**
- * 打开 OTP 设置对话框
- */
-async function handleOpenOtp(): Promise<void> {
-  otpLoading.value = true
-  otpDialogVisible.value = true
-  otpInputCode.value = ''
-  try {
-    const data = await bindOtp()
-    otpBindData.value = data
-    isOtpBound.value = !!data.secret
-  } catch (error) {
-    console.error('获取OTP绑定信息失败:', error)
-    ElMessage.error('获取OTP绑定信息失败')
-  } finally {
-    otpLoading.value = false
-  }
-}
-
-/**
- * 验证并启用 OTP
- */
-async function handleVerifyOtp(): Promise<void> {
-  if (!otpInputCode.value || otpInputCode.value.length < 6) {
-    ElMessage.warning('请输入6位OTP码')
-    return
-  }
-  otpLoading.value = true
-  try {
-    await verifyOtp(agentStore.userId, otpInputCode.value)
-    ElMessage.success('OTP验证成功，已启用二次验证')
-    otpDialogVisible.value = false
-  } catch (error) {
-    console.error('OTP验证失败:', error)
-  } finally {
-    otpLoading.value = false
-  }
-}
-
-/**
- * 解绑 OTP
- */
-async function handleUnbindOtp(): Promise<void> {
-  try {
-    await ElMessageBox.confirm('确定要解绑OTP吗？解绑后将不再需要二次验证。', '提示', {
-      confirmButtonText: '确定解绑',
-      cancelButtonText: '取消',
-      type: 'warning',
-    })
-    otpLoading.value = true
-    await unbindOtp()
-    ElMessage.success('OTP已解绑')
-    otpDialogVisible.value = false
-  } catch (error) {
-    if ((error as Error)?.message?.includes('cancel')) {
-      // 用户取消
-    } else {
-      console.error('解绑OTP失败:', error)
-    }
-  } finally {
-    otpLoading.value = false
-  }
-}
+/** 🆕 姓名头像加载失败标记（避免无限 error 循环） */
+const nameAvatarError = ref(false)
 
 // ============================================================================
 // 计算属性
@@ -265,14 +187,10 @@ const statusLabel = computed(() => {
   return statusMap[agentStore.agentStatus] || '离线'
 })
 
-/** 坐席状态标签类型 */
-const statusTagType = computed(() => {
-  const typeMap: Record<string, string> = {
-    online: 'success',
-    busy: 'warning',
-    offline: 'info',
-  }
-  return typeMap[agentStore.agentStatus] || 'info'
+/** 🆕 预置头像配置（avatar_source='preset' 时取自 avatar_preset，否则取默认） */
+const presetAvatar = computed(() => {
+  const id = agentStore.agentInfo?.avatar_preset
+  return findPresetById(id)
 })
 
 // ============================================================================
@@ -288,16 +206,30 @@ function onThemeSwitch(): void {
 }
 
 /**
- * 切换坐席状态
+ * 🆕 REQ-坐席-013：姓名账户菜单 handler
+ *  - profile：打开个性化设置对话框
+ *  - otp：打开 OTP 设置对话框
  */
-async function handleStatusChange(status: string): Promise<void> {
-  if (status === 'otp') {
-    // 打开OTP设置
-    await handleOpenOtp()
+async function handleAccountMenu(command: string): Promise<void> {
+  if (command === 'profile') {
+    profileDialogVisible.value = true
+  } else if (command === 'otp') {
+    otpDialogVisible.value = true
+  }
+}
+
+/**
+ * 🆕 REQ-坐席-013：状态按钮 handler
+ *  - online/busy/offline：切换坐席状态
+ *  - logout：二次确认后退出登录（迁移自原 handleLogout 逻辑）
+ */
+async function handleStatusChange(command: string): Promise<void> {
+  if (command === 'logout') {
+    await handleLogout()
     return
   }
   try {
-    await agentStore.changeStatus(status)
+    await agentStore.changeStatus(command)
     ElMessage.success(`已切换为${statusLabel.value}`)
   } catch (error) {
     console.error('切换状态失败:', error)
@@ -305,7 +237,7 @@ async function handleStatusChange(status: string): Promise<void> {
 }
 
 /**
- * 登出
+ * 登出（从原 handleLogout 复用逻辑）
  */
 async function handleLogout(): Promise<void> {
   try {
@@ -316,7 +248,7 @@ async function handleLogout(): Promise<void> {
     })
     disconnectWs()
     conversationStore.stopAllPolling()
-    agentStore.logout()
+    await agentStore.logout()
   } catch {
     // 用户取消
   }
@@ -381,17 +313,7 @@ async function handleLogout(): Promise<void> {
   gap: 12px;
 }
 
-.theme-toggle-btn {
-  font-size: 18px;
-  padding: 4px 8px;
-}
-
-.agent-name {
-  font-size: 14px;
-  color: var(--text-secondary);
-}
-
-/* 主题切换滑轨样式（匹配原型v5.3） */
+/* ===== 主题切换滑轨（匹配原型v5.3） ===== */
 .theme-switch {
   display: flex;
   align-items: center;
@@ -399,11 +321,9 @@ async function handleLogout(): Promise<void> {
   cursor: pointer;
   user-select: none;
 }
-
 .theme-switch .switch-icon {
   font-size: 15px;
 }
-
 .theme-switch .switch-track {
   width: 40px;
   height: 22px;
@@ -412,11 +332,9 @@ async function handleLogout(): Promise<void> {
   position: relative;
   transition: background 0.3s;
 }
-
 [data-theme="dark"] .theme-switch .switch-track {
   background: var(--accent);
 }
-
 .theme-switch .switch-thumb {
   width: 18px;
   height: 18px;
@@ -428,19 +346,91 @@ async function handleLogout(): Promise<void> {
   transition: transform 0.3s;
   box-shadow: 0 1px 3px rgba(0, 0, 0, 0.2);
 }
-
 [data-theme="dark"] .theme-switch .switch-thumb {
   transform: translateX(18px);
 }
 
-/* 小屏幕下显示助手切换按钮 */
+/* ===== REQ-坐席-013 状态按钮 + 姓名按钮 通用样式 ===== */
+.prd013-status-btn,
+.prd013-name-btn {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  padding: 6px 10px;
+  border: 1px solid var(--border-color);
+  border-radius: 6px;
+  background: transparent;
+  cursor: pointer;
+  transition: all 0.2s;
+  font-size: 13px;
+  color: var(--text-primary);
+  font-family: inherit;
+}
+.prd013-status-btn:hover,
+.prd013-name-btn:hover {
+  background: var(--bg-hover);
+  border-color: var(--accent);
+}
+.prd013-status-btn:focus-visible,
+.prd013-name-btn:focus-visible {
+  outline: 2px solid var(--accent);
+  outline-offset: 1px;
+}
+
+.prd013-status-dot,
+.prd013-dot {
+  width: 8px;
+  height: 8px;
+  border-radius: 50%;
+  display: inline-block;
+  flex-shrink: 0;
+}
+.dot-online  { background: #22c55e; box-shadow: 0 0 0 2px rgba(34, 197, 94, .15); }
+.dot-busy    { background: #f59e0b; box-shadow: 0 0 0 2px rgba(245, 158, 11, .15); }
+.dot-offline { background: #94a3b8; box-shadow: 0 0 0 2px rgba(148, 163, 184, .15); }
+
+.prd013-caret {
+  font-size: 11px;
+  color: var(--text-tertiary);
+  margin-left: 2px;
+}
+
+.prd013-logout-item {
+  color: var(--color-danger, #f56c6c) !important;
+}
+.prd013-logout-item:hover {
+  background: var(--danger-soft, rgba(245, 108, 108, 0.1)) !important;
+}
+
+/* ===== 姓名按钮：头像 + 文字 ===== */
+.prd013-name-avatar-img,
+.prd013-name-avatar-letter {
+  width: 24px;
+  height: 24px;
+  border-radius: 50%;
+  flex-shrink: 0;
+  object-fit: cover;
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 12px;
+  font-weight: 700;
+  background: var(--bg-tertiary);
+}
+.prd013-name-text {
+  max-width: 160px;
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+/* ===== 小屏幕下显示助手切换按钮 ===== */
 .assistant-toggle-btn {
   display: none;
 }
-
 @media (max-width: 1024px) {
   .assistant-toggle-btn {
     display: inline-flex;
   }
 }
-</style>
+</style>
\ No newline at end of file