wip: 2026-08-11 工作树快照（docs/memory/h5.py/scripts 等 447 项未评审改动，安全提交到 feat 分支）
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Simon
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-- =============================================================================
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-- 企微IT智能服务台 — 快速规则初始化数据
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-- =============================================================================
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-- 说明：将硬编码的快速规则迁移到数据库
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-- 适用：首次部署 / 从硬编码迁移到数据库
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-- 日期：2026-07-27
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-- =============================================================================
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-- 清空现有数据（仅首次部署时使用）
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-- TRUNCATE TABLE quick_rules RESTART IDENTITY;
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-- --------------------------------------------------------------------------
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-- 1. 打招呼关键词（来自 ai_handler.py）
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-- --------------------------------------------------------------------------
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INSERT INTO quick_rules (rule_type, keyword, priority, is_active) VALUES
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('greeting', '你好', 10, true),
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('greeting', '您好', 9, true),
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('greeting', 'hi', 8, true),
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('greeting', 'hello', 7, true),
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('greeting', '嗨', 6, true),
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('greeting', '在吗', 5, true),
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('greeting', '在不在', 5, true),
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('greeting', '哈喽', 4, true),
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('greeting', '早', 3, true),
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('greeting', '早上好', 3, true),
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('greeting', '下午好', 3, true),
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('greeting', '晚上好', 3, true)
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ON CONFLICT (rule_type, keyword) DO NOTHING;
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-- --------------------------------------------------------------------------
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-- 2. 业务路由预过滤关键词（来自 routing_service.py）
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-- --------------------------------------------------------------------------
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INSERT INTO quick_rules (rule_type, category, keyword, priority, is_active) VALUES
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-- 行政
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('routing_prefilter', '行政', '复印机', 5, true),
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('routing_prefilter', '行政', '扫描仪', 5, true),
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('routing_prefilter', '行政', '保洁', 5, true),
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('routing_prefilter', '行政', '名片印刷', 5, true),
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-- IT服务
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('routing_prefilter', 'IT服务', '打印机', 10, true),
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('routing_prefilter', 'IT服务', '打印', 9, true),
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('routing_prefilter', 'IT服务', '电脑', 8, true),
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('routing_prefilter', 'IT服务', '网络', 8, true),
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('routing_prefilter', 'IT服务', '软件', 7, true),
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('routing_prefilter', 'IT服务', '重装', 7, true),
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('routing_prefilter', 'IT服务', '装机', 7, true),
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('routing_prefilter', 'IT服务', '显示器', 6, true),
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('routing_prefilter', 'IT服务', '键盘', 5, true),
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('routing_prefilter', 'IT服务', '鼠标', 5, true),
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('routing_prefilter', 'IT服务', '耳机', 5, true),
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('routing_prefilter', 'IT服务', '投影仪', 5, true),
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('routing_prefilter', 'IT服务', '会议设备', 5, true),
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-- 人力资源
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('routing_prefilter', '人力资源', '工牌', 8, true),
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('routing_prefilter', '人力资源', '考勤', 8, true),
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('routing_prefilter', '人力资源', '入职', 7, true),
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('routing_prefilter', '人力资源', '离职', 7, true),
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('routing_prefilter', '人力资源', '社保', 6, true),
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('routing_prefilter', '人力资源', '公积金', 6, true),
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('routing_prefilter', '人力资源', '云盘', 5, true),
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-- 财务
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('routing_prefilter', '财务', '报销', 10, true),
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('routing_prefilter', '财务', '发票', 9, true),
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('routing_prefilter', '财务', '借款', 8, true),
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('routing_prefilter', '财务', '工资条', 7, true),
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-- 法务
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('routing_prefilter', '法务', '合同', 10, true),
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('routing_prefilter', '法务', '法务', 10, true),
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('routing_prefilter', '法务', '知识产权', 8, true),
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-- 行政-物业
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('routing_prefilter', '行政-物业', '空调', 7, true),
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('routing_prefilter', '行政-物业', '电梯', 7, true),
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('routing_prefilter', '行政-物业', '门禁', 7, true),
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('routing_prefilter', '行政-物业', '停车', 7, true)
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ON CONFLICT (rule_type, keyword) DO NOTHING;
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-- --------------------------------------------------------------------------
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-- 3. 路由目标配置（来自 routing_service.py ROUTING_TARGETS）
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-- --------------------------------------------------------------------------
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INSERT INTO quick_rules (rule_type, category, keyword, extra_data, priority, is_active) VALUES
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('routing_target', '行政', '机票酒店前台',
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'{"service_name": "机票酒店前台", "description": "受理和咨询机票、酒店、快递、访客、失物招领及行政办公相关事宜", "url": "https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAAV00zNJGfmuA0aG1c2qCDnQ"}',
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0, true),
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('routing_target', '人力资源', '人力资源共享服务咨询',
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'{"service_name": "人力资源共享服务咨询", "description": "咨询和处理人力资源相关问题（工牌/考勤/入离职/社保公积金等）", "url": "https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAAvSRL5i5b_Xia8vCmFc2gRw"}',
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0, true),
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('routing_target', '财务', '总部报销服务台',
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'{"service_name": "总部报销服务台", "description": "咨询和处理总部报销系统相关问题", "url": "https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAAG4HC1zWJtPuALPKl2X6jcw"}',
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0, true),
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('routing_target', '法务', '行政法务团队',
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'{"service_name": "行政法务团队", "description": "可咨询合同、合规、劳动争议、法律案件纠纷、外部检查、其他法律问题", "url": "https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAABF746pGAY5WZ0mOTP6kGKA"}',
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0, true),
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('routing_target', '行政-物业', '物业服务',
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'{"service_name": "物业服务", "description": "咨询和处理物业相关问题（空调/照明/门禁卡/车位/维修等）", "url": "https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAAUtkMyOToCZqe42ZBDupVEQ"}',
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0, true),
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('routing_target', 'IT服务', 'IT人工坐席',
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'{"service_name": "IT人工坐席", "description": "IT支持组人工服务（打印机/电脑/网络/软件安装等）", "url": "https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAA人工坐席KFID", "is_agent": true}',
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0, true)
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ON CONFLICT (rule_type, keyword) DO NOTHING;
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-- --------------------------------------------------------------------------
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-- 验证数据
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-- --------------------------------------------------------------------------
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SELECT
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rule_type,
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COUNT(*) as count,
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COUNT(CASE WHEN is_active THEN 1 END) as active_count
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FROM quick_rules
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GROUP BY rule_type
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ORDER BY rule_type;
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