feat(admin): Flowcharts.vue JSON 在线编辑 + 9 套排查模板种子数据

为管理后台'排查流程图'模块加 JSON 在线编辑能力 + 提供 9 套办公 IT 常见故障排查模板种子数据(账号/系统/企微/VPN/邮箱/网络/ 打印机/软件/硬件),管理员可基于此学习、筛选、修改、新增。 ## 选型(按'优选开源'原则) - @codemirror/lang-json / state / theme-one-dark / view - codemirror(核心) - vue-codemirror(Vue 3 集成) - vue-json-pretty(JSON 树形预览) 全部为社区成熟开源组件,非自行开发 ## 改动 - frontend-admin/package.json: 加 6 个 npm 依赖 - frontend-admin/src/api/troubleshooting.ts(新): TS 类型 + 5 个 API client(listTemplates / getTemplate / createTemplate / updateTemplate / deleteTemplate) + formatJson/validateJson/ countNodes/countDecisions 工具函数 - frontend-admin/src/components/flowchart/FlowchartEditorDialog.vue(新): 双面板编辑器(左 CodeMirror + 右 vue-json-pretty), 实时 JSON 校验 + 节点/决策统计 + 格式/复制/导出按钮 - frontend-admin/src/views/Flowcharts.vue(改): 列表 + 导入/导出/ 新建按钮 + EditorDialog 集成 + 文件上传 + 删除确认 ## 9 套种子数据 - 01-account-password.json 账号密码 - 02-pc-system.json 电脑系统 - 03-wecom.json 企微问题 - 04-vpn.json VPN 接入 - 05-email.json 邮箱 - 06-network.json 网络 - 07-printer.json 打印机 - 08-software.json 软件 - 09-hardware.json 硬件每套 ~150-200 行,结构:name / category / description / estimated_time / difficulty / tags / root_node(决策树) ## 工具脚本 - data/seed-templates/build_all.py: 合并 9 个 JSON 成 00-all.json
2026-06-16 14:30:09 +08:00
parent caf9b7ed85
commit cec5607c45
14 changed files with 1824 additions and 156 deletions
@@ -0,0 +1,142 @@
+{
+  "name": "电脑 / Windows 系统故障排查",
+  "category": "system",
+  "description": "员工电脑蓝屏、死机、卡顿、开机黑屏、Windows 更新失败",
+  "estimated_time": 15,
+  "difficulty": 3,
+  "tags": ["电脑", "Windows", "蓝屏", "系统更新", "卡顿"],
+  "root_node": {
+    "id": "fc-sys-1",
+    "type": "step",
+    "label": "确认故障现象(蓝屏代码/卡顿/黑屏/无法开机)",
+    "status": "pending",
+    "children": [
+      {
+        "id": "fc-sys-2",
+        "type": "decision",
+        "label": "电脑能正常开机进入桌面?",
+        "yes_branch": {
+          "id": "fc-sys-3",
+          "type": "step",
+          "label": "引导员工打开任务管理器查看资源占用",
+          "status": "pending",
+          "children": [
+            {
+              "id": "fc-sys-4",
+              "type": "decision",
+              "label": "CPU/内存/磁盘哪项占用高?",
+              "yes_branch": {
+                "id": "fc-sys-5",
+                "type": "step",
+                "label": "按占用类型分别处理:",
+                "status": "current",
+                "children": [
+                  {
+                    "id": "fc-sys-6",
+                    "type": "step",
+                    "label": "CPU高:结束异常进程,查启动项",
+                    "status": "pending"
+                  },
+                  {
+                    "id": "fc-sys-7",
+                    "type": "step",
+                    "label": "内存高:检查泄漏进程,加内存条",
+                    "status": "pending"
+                  },
+                  {
+                    "id": "fc-sys-8",
+                    "type": "step",
+                    "label": "磁盘100%:查大文件/重做系统考虑",
+                    "status": "pending"
+                  }
+                ]
+              },
+              "no_branch": {
+                "id": "fc-sys-9",
+                "type": "step",
+                "label": "检查最近安装的软件/驱动/更新",
+                "status": "pending",
+                "children": [
+                  {
+                    "id": "fc-sys-10",
+                    "type": "decision",
+                    "label": "回滚后是否恢复?",
+                    "yes_branch": {
+                      "id": "fc-sys-11",
+                      "type": "step",
+                      "label": "标记该软件/更新为不兼容,记录案例"
+                    },
+                    "no_branch": {
+                      "id": "fc-sys-12",
+                      "type": "step",
+                      "label": "进入安全模式进一步排查"
+                    }
+                  }
+                ]
+              }
+            }
+          ]
+        },
+        "no_branch": {
+          "id": "fc-sys-13",
+          "type": "step",
+          "label": "判断开机阶段(BIOS/启动管理器/登录界面)",
+          "status": "pending",
+          "children": [
+            {
+              "id": "fc-sys-14",
+              "type": "decision",
+              "label": "能进安全模式?",
+              "yes_branch": {
+                "id": "fc-sys-15",
+                "type": "step",
+                "label": "在安全模式卸载最近驱动/更新",
+                "status": "pending",
+                "children": [
+                  {
+                    "id": "fc-sys-16",
+                    "type": "decision",
+                    "label": "重启后正常?",
+                    "yes_branch": {
+                      "id": "fc-sys-17",
+                      "type": "step",
+                      "label": "回访确认 + 记录故障点"
+                    },
+                    "no_branch": {
+                      "id": "fc-sys-18",
+                      "type": "step",
+                      "label": "备份数据后考虑重装系统"
+                    }
+                  }
+                ]
+              },
+              "no_branch": {
+                "id": "fc-sys-19",
+                "type": "step",
+                "label": "硬件层故障:硬盘/内存条/主板",
+                "status": "pending",
+                "children": [
+                  {
+                    "id": "fc-sys-20",
+                    "type": "decision",
+                    "label": "外接显示器/拔内存条有变化?",
+                    "yes_branch": {
+                      "id": "fc-sys-21",
+                      "type": "step",
+                      "label": "对症更换硬件(联系硬件供应商)"
+                    },
+                    "no_branch": {
+                      "id": "fc-sys-22",
+                      "type": "step",
+                      "label": "升级二线:送修 / 申请备用机"
+                    }
+                  }
+                ]
+              }
+            }
+          ]
+        }
+      }
+    ]
+  }
+}