docs: 移动蓝绿部署指南到 troubleshooting 目录

backend/app/services/reminder_service.py

@@ -0,0 +1,59 @@
+# =============================================================================
+# 企微IT智能服务台 — 超时提醒服务
+# =============================================================================
+# 说明：提供发送超时提醒企微消息的功能
+# 在坐席回复后员工长时间未回复时，发送企微提醒消息
+# =============================================================================
+
+import logging
+from app.config import settings
+from app.services.wecom_service import WecomService
+
+logger = logging.getLogger(__name__)
+
+# 超时提醒消息内容
+REMINDER_MESSAGE = (
+    "IT服务提醒：您有新的消息未查看，"
+    "咨询将在10分钟后标记为待关闭，请尽快点击处理 👉 "
+    "https://itsupport.servyou.com.cn/itdesk/"
+)
+
+
+async def send_reminder_message(employee_id: str) -> bool:
+    """发送超时提醒企微消息。
+
+    当坐席回复后员工超过3分钟未回复时，发送企微消息提醒员工查看。
+
+    Args:
+        employee_id: 员工的企微 UserID
+
+    Returns:
+        bool: 发送是否成功
+
+    Raises:
+        Exception: 发送失败时抛出异常
+    """
+    try:
+        redis_client = settings.create_redis_client()
+        wecom_service = WecomService(redis_client)
+
+        try:
+            result = await wecom_service.send_text_message(
+                employee_id, REMINDER_MESSAGE
+            )
+            if result.get("errcode") == 0:
+                logger.info(f"超时提醒发送成功: employee_id={employee_id}")
+                return True
+            else:
+                logger.warning(
+                    f"超时提醒发送失败: employee_id={employee_id}, "
+                    f"errcode={result.get('errcode')}, errmsg={result.get('errmsg')}"
+                )
+                return False
+        finally:
+            await wecom_service.close()
+            await redis_client.close()
+
+    except Exception as e:
+        logger.error(f"发送超时提醒异常: employee_id={employee_id}, error={e}")
+        raise