chore: initial baseline with P0-safety .gitignore

2026-06-14 16:49:18 +08:00
commit 63262292d7
510 changed files with 146008 additions and 0 deletions
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+sequenceDiagram
+    participant Emp as 员工(H5页面)
+    participant API as FastAPI
+    participant ConvSvc as ConversationService
+    participant Score as ScoringService
+    participant WXSvc as WecomService
+    participant Agent as 坐席工作台
+    participant DB as PostgreSQL
+
+    Emp->>API: POST /api/h5/conversation/shake
+    API->>ConvSvc: find_or_create_conversation(employee_id)
+    ConvSvc->>DB: 查询/创建 conversation
+    DB-->>ConvSvc: conversation
+    API->>Score: detect_hand_raise("摇人")
+    Score-->>API: hand_raise=True
+    API->>ConvSvc: update_conversation(tags={hand_raise:true})
+    ConvSvc->>DB: UPDATE conversations SET tags=...
+    API->>ConvSvc: get_funny_phrase(scene='shake')
+    ConvSvc->>DB: SELECT FROM funny_phrases WHERE scene='shake'
+    DB-->>ConvSvc: "大哥，俺这就去摇人，稍等..."
+    ConvSvc->>ConvSvc: send_message(conv_id, 'system', 趣味话术)
+    ConvSvc->>WXSvc: send_text_message(employee_id, 趣味话术)
+    API-->>Emp: {conversation, funny_phrase}
+
+    Note over Emp: H5显示摇人动画 + 趣味话术
+
+    loop 坐席轮询
+        Agent->>API: GET /api/conversations
+        API->>ConvSvc: get_conversations()
+        ConvSvc->>DB: SELECT ... ORDER BY urgency DESC
+        DB-->>ConvSvc: 列表(举手会话靠前)
+        API-->>Agent: 举手标记的会话(黄色标签)
+    end
+
+    Agent->>API: POST /api/conversations/{id}/assign {agent_id}
+    API->>ConvSvc: update_conversation(status='serving', assigned_agent_id)
+    ConvSvc->>DB: UPDATE conversations SET status='serving'
+    ConvSvc->>ConvSvc: send_message(conv_id, 'system', '人摇来了！IT坐席为您服务')
+    ConvSvc->>WXSvc: send_text_message(employee_id, 接入话术)
+    ConvSvc-->>API: updated conversation
+    API-->>Agent: 接单成功
+
+    WXSvc-->>Emp: 企微推送"人摇来了！IT坐席为您服务"