chore: initial baseline with P0-safety .gitignore

2026-06-14 16:49:18 +08:00
commit 63262292d7
510 changed files with 146008 additions and 0 deletions
@@ -0,0 +1,69 @@
+sequenceDiagram
+    participant WX as 企微消息
+    participant API as FastAPI
+    participant Router as MessageRouter
+    participant Score as ScoringService
+    participant Vip as VipService
+    participant DB as PostgreSQL
+    participant Redis as Redis
+
+    WX->>API: 员工消息回调
+    API->>Router: route_message(msg)
+
+    rect rgb(255, 240, 240)
+        Note over Router,Score: Step 1: VIP检测
+        Router->>Vip: is_vip(employee_id)
+        Vip->>Redis: GET vip_cache:{employee_id}
+        alt 缓存命中
+            Redis-->>Vip: is_vip=True/False
+        else 缓存未命中
+            Vip->>Vip: get_user_info(employee_id)
+            Vip->>Vip: _check_vip_rules(user_info)
+            Note over Vip: 规则: 总监及以上 或 关键部门
+            Vip->>Redis: SET vip_cache:{employee_id} EX 3600
+        end
+        Vip-->>Router: is_vip=True/False
+    end
+
+    rect rgb(255, 255, 220)
+        Note over Router,Score: Step 2: 情绪关键词检测
+        Router->>Score: detect_emotion(msg)
+        Score->>DB: SELECT FROM system_configs WHERE key LIKE 'emotion_keywords_%'
+        DB-->>Score: 关键词列表
+        Score->>Score: 遍历关键词匹配消息内容
+        Score-->>Router: emotion="urgent"
+    end
+
+    rect rgb(220, 255, 220)
+        Note over Router,Score: Step 3: 举手检测
+        Router->>Score: detect_hand_raise(msg)
+        Score->>DB: SELECT FROM system_configs WHERE key='hand_raise_keywords'
+        DB-->>Score: ["转人工","人工",...]
+        Score->>Score: 遍历关键词匹配
+        Score-->>Router: hand_raise=True
+    end
+
+    rect rgb(220, 220, 255)
+        Note over Router,Score: Step 4: 需介入检测
+        Router->>Score: detect_need_intervene(conv)
+        Score->>DB: SELECT COUNT FROM messages WHERE conversation_id=... AND sender_type='employee'
+        DB-->>Score: 员工消息数
+        Score->>DB: SELECT FROM system_configs WHERE key='intervene_round_threshold'
+        DB-->>Score: 3
+        Score->>Score: 员工连续追问 > 3轮?
+        Score-->>Router: need_intervene=True
+    end
+
+    rect rgb(255, 220, 255)
+        Note over Router,Score: Step 5: 紧急度计算
+        Router->>Score: calculate_urgency(conv, msg)
+        Score->>Score: base = keyword_score(1)
+        Score->>Score: + emotion_bonus(1)
+        Score->>Score: + vip_bonus(1)
+        Score->>Score: + repeat_bonus(1)
+        Score->>Score: total = min(5, base+emotion+vip+repeat)
+        Score-->>Router: urgency_score=4
+    end
+
+    Router->>DB: UPDATE conversations SET tags=..., urgency_score=4, is_vip=...
+    Router-->>API: 更新后的会话