feat: 2026-07-12~13 全量更新 - AI对话链路改造+H5 v4/v5+坐席端v5+上下文感知诊断+知识库迭代3
## H5 员工端 v4 (2026-07-13 00:48 已部署)
- 人工按钮三态文案统一为"人工坐席"
- 按钮位置移至发送键和语音按钮上方(垂直堆叠)
- 点按钮直接调 store.shakeAgent()，删除 CallAgentModal 弹窗动画
- 截图快捷键提示改为"截图->粘贴：Alt+Shift+A-Ctrl+V ---> Ctrl+V"
- 移动端隐藏截图提示(CSS 媒体查询)
- AI转人工提示改为"已为您呼叫人工坐席，请稍等!"
- 坐席接入提示改为"坐席正在查看您的信息，请等待处理回复！"
- 删除"摇铃呼叫坐席"入口和文案
- 删除孤儿组件 MessageList.vue + shake 动画 CSS
## H5 员工端 v5 (2026-07-13 02:08 已部署)
- RightPanel v2.1：删除"软件安装"和"资源权限"标签页
- 移除标签栏，智能推荐(DynamicRecommend)直接展示
- 删除 SoftwareDownloads/ApprovalLinks 引用和相关 CSS
## AI 对话链路全栈改造 Phase 1-6 (已部署)
- Phase 1: Dify JSON输出 + 后端blocking解析 + 双WS推送 + 错误降级
- Phase 2: 关键词收窄(~25强意图词) + 两级分类Prompt + 删除前端checkApprovalIntent
- Phase 3: WS扩展(ai_thinking+dynamic_recommend) + ai_structured气泡 + RightPanel v2 + 选项回传
- Phase 4: VisionService接入 + 图片消息融合(5秒窗口) + 降级策略
- Phase 5: 坐席端ai_thinking指示器 + ai_structured/byod_card渲染 + handleNewMessage修复
- Phase 6: diagnosis_stage(6值) + response_time_ms计时 + 慢响应告警(>10s)
## 坐席端 v5 (2026-07-13 01:38 已部署)
- ai_structured/byod_card 只读渲染
- AI思考指示器 UI
- handleNewMessage 透传 msg_type/extra_data 修复
- 布局优化v2.0: QuickReplyBar L1+L2悬浮 + ReplyBox左右分区 + 右栏260/560px切换
- 键盘快捷键v2.3: 纯数字路由 + ESC分层撤销 + Shift+Space用event.code
## 上下文感知智能诊断闭环 (2026-07-12 已部署)
- 三层诊断(API→Script→AI) + 三段排队(VIP→info_locked→not locked)
- 答题插队 + 五场景关闭
- 迁移052(6表+6列) + queue_service + quiz_service + closing_service
- H5前端: QueueWaiting + RightPanel双Tab + InputBar三态 + ResolveConfirmCard
- 坐席前端: pending_close结单流程 + 信息锁定(Dify步骤完成+有效回答率≥70%)
## 知识库迭代3 (2026-07-12 已部署)
- 分诊交互(H5+坐席+Dify独立应用)
- 拓扑预览(ECharts只读)
- 代答排除(4种匹配器: keyword/regex/intent/category)
- 迁移051 + 44文件43测试通过
## 后端变更
- 6个Python文件改造(h5_ai_task.py/h5.py/ai_service.py/closing_service.py等)
- funny_phrase_service.py: shake/connected/keyword 默认文案更新
- session_service.py: 企微消息文案同步
- 新增: queue.py/quiz.py/triage.py/exclusion_rules.py 等API端点
- 新增: diagnostic.py/quiz.py/triage_session.py 等模型
- 新增: closing_service/queue_service/quiz_service/triage_service 等服务
## 文档更新
- CHANGELOG.md: 新增 [未发布] 区全部变更记录
- 项目管理主文档 v2.5: 新增v0.7.3版本 + 已完成看板 + 最近搞定
- 版本记录: 新增v0.7.3条目
- AI对话链路实施计划: Phase 1-6 全部标记✅已实施
- 新增架构图/时序图/类图(mermaid)
## 部署路径修正
- 服务器项目根路径: /opt/wecom-it-desk/
- 所有前端dist均为ro bind mount，只能在宿主机源路径操作
- 服务器nginx /h5/ 是静态文件服务(非proxy_pass)
- elFinder上传二进制不可靠(MD5不匹配)，改用base64分块上传
This commit is contained in:
Simon
@@ -17,6 +17,7 @@ from typing import Optional
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from uuid import UUID
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from fastapi import APIRouter, Depends, Query
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from pydantic import BaseModel, Field
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from sqlalchemy import select
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from sqlalchemy.ext.asyncio import AsyncSession
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@@ -307,92 +308,55 @@ async def assign_conversation(
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# --------------------------------------------------------------------------
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# POST /api/conversations/{id}/resolve — 结单
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# POST /api/conversations/{id}/resolve — 坐席发起结单（触发员工确认）
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# --------------------------------------------------------------------------
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# 决策 G1：坐席发起→员工确认（员工有权否决）
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# 流程变更：原直接 resolved → 新流程 pending_close → 员工确认 → resolved
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class AgentResolveRequest(BaseModel):
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"""坐席结单请求体。"""
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resolve_summary: str = Field(..., description="结单摘要（问题类型+根因+解决方式）")
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@router.post("/conversations/{conversation_id}/resolve")
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@require_permission("conversation", "update", "own")
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async def resolve_conversation(
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conversation_id: str,
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body: AgentResolveRequest,
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db: AsyncSession = Depends(get_db),
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current_agent: Agent = Depends(get_current_agent),
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):
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"""结单。
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"""坐席发起结单（触发员工确认流程）。
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坐席点击"结单"按钮时调用，将会话状态改为 resolved。
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结单完成后异步触发知识建议生成（通道 A 全链路闭环）。
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改造说明（决策 G1）：
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- 原逻辑：直接将会话状态改为 resolved
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- 新逻辑：状态改为 pending_close → 推送确认卡片给员工
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- 员工确认后 → resolved
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- 员工拒绝 → 恢复 serving
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- 5分钟超时 → 自动 resolved
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权限控制：只有主责坐席（assigned_agent_id）才能结单。
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协作坐席和其他坐席不能结单。
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Args:
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conversation_id: 会话ID
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body: 结单请求体（含 resolve_summary）
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db: 数据库会话
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current_agent: 当前坐席（认证依赖注入）
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Returns:
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Dict: 统一响应格式，包含更新后的会话信息
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Dict: 统一响应格式，包含更新后的会话信息（状态为 pending_close）
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"""
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session_service = SessionService(db)
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from app.services.closing_service import ClosingService
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# 先查询会话，验证主责坐席身份
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from sqlalchemy import select as _select
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from app.models.conversation import Conversation as _Conversation
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stmt = _select(_Conversation).where(_Conversation.id == conversation_id)
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result = await db.execute(stmt)
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conv = result.scalars().first()
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if not conv:
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raise AppException(3003, "会话不存在")
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if conv.assigned_agent_id != current_agent.user_id:
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raise AppException(3027, "只有主责坐席才能结单")
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conversation = await session_service.resolve_conversation(conversation_id)
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closing_service = ClosingService(db)
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conversation = await closing_service.agent_initiate_resolve(
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conversation_id=conversation_id,
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agent_id=current_agent.user_id,
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resolve_summary=body.resolve_summary,
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)
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await db.commit()
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response_data = ConversationResponse.model_validate(conversation).model_dump()
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# ── 任务1（P0）：会话关闭→异步触发知识建议生成 ──
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# 在结单响应返回后，异步调用 Dify 生成知识迭代建议。
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# 使用 FastAPI BackgroundTasks 确保不阻塞结单响应。
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try:
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from fastapi import BackgroundTasks
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import asyncio as _asyncio
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async def _trigger_knowledge_suggestion():
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"""异步生成知识建议的后台任务（独立 db session）。"""
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from app.database import _get_session_factory
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from app.services.knowledge_iteration_service import KnowledgeIterationService
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factory = _get_session_factory()
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async with factory() as bg_db:
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try:
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knowledge_service = KnowledgeIterationService()
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suggestion = await knowledge_service.generate_knowledge_suggestion(
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db=bg_db,
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source_type="conversation",
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source_data=[str(conversation_id)],
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reason=f"会话'{conversation_id}'已结单，自动生成知识迭代建议",
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)
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if suggestion:
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bg_db.add(suggestion)
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await bg_db.commit()
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logger.info(
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f"会话关闭→知识建议已生成: conv_id={conversation_id}, "
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f"suggestion_id={suggestion.id}, type={suggestion.suggestion_type}"
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)
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else:
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logger.info(
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f"会话关闭→无知识建议生成（Dify不可用或无需建议）: "
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f"conv_id={conversation_id}"
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)
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except Exception as e:
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logger.error(f"会话关闭→知识建议生成失败: conv_id={conversation_id}, error={e}")
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# 创建后台任务（不阻塞结单响应）
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_asyncio.ensure_future(_trigger_knowledge_suggestion())
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logger.info(f"会话结单完成，已触发异步知识建议生成: conv_id={conversation_id}")
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except Exception as e:
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# 知识建议生成失败不影响结单主流程
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logger.warning(f"触发异步知识建议生成失败（不影响结单）: {e}")
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response_data["message"] = "结单请求已发送，等待员工确认（5分钟内未响应将自动关闭）。"
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return success_response(data=response_data)
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