v3.1 + 批次0: 智能回复重构基线 - ApprovalMatcher + 关键词降级 + 文档速修 + v4.0任务书面化

docs/02-产品需求/approval_templates.json

@@ -47,12 +47,13 @@
     "id": "software_service",
     "name": "商业软件服务申请",
     "category": "软件服务申请",
-    "location": "企微审批",
+    "location": "运维平台(ITSM)",
     "template_id": "3TmACf8DsJy5yr7aymanLskywC4EDhFLuz1KuBBQK",
-    "url": "https://app.work.weixin.qq.com/wework_admin/approval_v3#/?template_id=3TmACf8DsJy5yr7aymanLskywC4EDhFLuz1KuBBQK&sp_id=&from=template_list",
+    "url": "https://devops.dc.servyou-it.com/ITSM/workflow/service/createTicket?name=%E5%95%86%E4%B8%9A%E8%BD%AF%E7%94%9F%E7%94%B3%E7%94%A8%E7%94%B3%E5%95%86%E5%8F%B3%E7%94%B3%E8%AF%B7",
     "keywords": ["软件", "商业软件", "软件服务"],
     "icon": "apps-o",
-    "desc": "正版软件授权"
+    "desc": "正版软件授权",
+    "note": "2026-07-15 企微审批模板已失效，改为ITSM工单系统"
   },
   {
     "id": "asset_borrow",
@@ -80,12 +81,13 @@
     "id": "asset_upgrade",
     "name": "IT资产升级申请",
     "category": "设备申请",
-    "location": "企微审批",
+    "location": "运维平台(ITSM)",
     "template_id": "Bs7ucTGsPuFhxfk8pn8EydxrWxkVetB4JR8Pb6PHS",
-    "url": "https://app.work.weixin.qq.com/wework_admin/approval_v3#/?template_id=Bs7ucTGsPuFhxfk8pn8EydxrWxkVetB4JR8Pb6PHS&sp_id=&from=template_list",
+    "url": "https://devops.dc.servyou-it.com/ITSM/workflow/service/createTicket?name=IT%E8%AE%BE%E5%A4%87%E5%8D%87%E7%BA%A7%E4%B8%8E%E7%A1%AC%E4%BB%B6%E7%BB%B4%E4%BF%AE",
     "keywords": ["资产升级", "设备升级", "升级"],
     "icon": "orders-o",
-    "desc": "设备升级换新"
+    "desc": "设备升级换新",
+    "note": "2026-07-15 企微审批模板已失效，改为ITSM工单系统"
   },
   {
     "id": "asset_scrap",