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v3.1 + 批次0: 智能回复重构基线 - ApprovalMatcher + 关键词降级 + 文档速修 + v4.0任务书面化

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Simon
2026-07-17 23:08:59 +08:00
parent 5a77a89ab1
commit 3ed86d5fb3
181 changed files with 19738 additions and 2655 deletions
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backend/app/api/approval.py
+20 -17
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@@ -54,36 +54,39 @@ APPROVAL_TEMPLATES: dict[str, dict] = {
"location": "企微审批",
},
# --- 设备申请 ---
# IT资产领用 改用ITSM工单系统（企微审批模板 C4c8qt31... 已失效）
"asset_receive": {
"id": "asset_receive",
"name": "资产领用登记",
"name": "IT资产领用申请",
"type": "jump",
"keywords": ["资产领用", "领用登记", "设备领用"],
"url": "https://app.work.weixin.qq.com/wework_admin/approval_v3#/?template_id=C4c8qt31AbSHwN9MuaFhYXt4Qwsx6ZLCftAFh6X1w&sp_id=&from=template_list",
"location": "企微审批",
"url": "https://itsm.servyou.com.cn/itsm-miniapp-mobile/",
"location": "运维平台",
},
# IT资产借用 改用ITSM工单系统（企微审批模板 3TmACnFs... 已失效）
"asset_borrow": {
"id": "asset_borrow",
"name": "资产借用申请",
"name": "IT资产借用申请",
"type": "jump",
"keywords": ["资产借用", "借用", "借用设备"],
"url": "https://app.work.weixin.qq.com/wework_admin/approval_v3#/?template_id=3TmACnFs8oqgYcasxVh4BfSMGNX7p9sb6ydBX77mK&sp_id=&from=template_list",
"location": "企微审批",
"url": "https://itsm.servyou.com.cn/itsm-miniapp-mobile/",
"location": "运维平台",
},
# IT资产升级 改用ITSM工单系统（企微审批模板 Bs7ucTGs... 已失效）
"asset_upgrade": {
"id": "asset_upgrade",
"name": "IT资产升级申请",
"type": "jump",
"keywords": ["资产升级", "设备升级", "升级"],
"url": "https://app.work.weixin.qq.com/wework_admin/approval_v3#/?template_id=Bs7ucTGsPuFhxfk8pn8EydxrWxkVetB4JR8Pb6PHS&sp_id=&from=template_list",
"location": "企微审批",
"url": "https://itsupport.servyou.com.cn/h5/itsm-bridge.html?name=IT%E8%AE%BE%E5%A4%87%E5%8D%87%E7%BA%A7%E4%B8%8E%E7%A1%AC%E4%BB%B6%E7%BB%B4%E4%BF%AE",
"location": "运维平台",
},
"it_device_repair": {
"id": "it_device_repair",
"name": "IT设备升级与硬件维修",
"type": "jump",
"keywords": ["设备升级", "硬件维修", "设备维修"],
"url": "https://devops.dc.servyou-it.com/ITSM/workflow/service/createTicket?name=IT%E8%AE%BE%E5%A4%87%E5%8D%87%E7%BA%A7%E4%B8%8E%E7%A1%AC%E4%BB%B6%E7%BB%B4%E4%BF%AE",
"url": "https://itsupport.servyou.com.cn/h5/itsm-bridge.html?name=IT%E8%AE%BE%E5%A4%87%E5%8D%87%E7%BA%A7%E4%B8%8E%E7%A1%AC%E4%BB%B6%E7%BB%B4%E4%BF%AE",
"location": "运维平台",
},
# --- 账号权限申请 ---
@@ -100,17 +103,17 @@ APPROVAL_TEMPLATES: dict[str, dict] = {
"name": "员工零信任（原VPN）账号",
"type": "jump",
"keywords": ["VPN", "vpn", "零信任", "VPN账号"],
"url": "https://devops.dc.servyou-it.com/ITSM/workflow/service/createTicket?name=%E5%91%98%E5%B7%A5%E9%9B%B6%E4%BF%A1%E4%BB%BB%EF%BC%88%E5%8E%9FVPN%EF%BC%89%E8%B4%A6%E5%8F%B7%E7%94%B3%E8%AF%B7",
"url": "https://itsupport.servyou.com.cn/h5/itsm-bridge.html?name=%E5%91%98%E5%B7%A5%E9%9B%B6%E4%BF%A1%E4%BB%BB%EF%BC%88%E5%8E%9FVPN%EF%BC%89%E8%B4%A6%E5%8F%B7%E7%94%B3%E8%AF%B7",
"location": "运维平台",
},
# --- 软件服务申请 ---
# --- 软件服务申请 --- 改用ITSM工单系统（企微审批模板 3TmACf8D... 已失效）
"software_service": {
"id": "software_service",
"name": "商业软件服务申请",
"type": "jump",
"keywords": ["软件", "商业软件", "软件服务"],
"url": "https://app.work.weixin.qq.com/wework_admin/approval_v3#/?template_id=3TmACf8DsJy5yr7aymanLskywC4EDhFLuz1KuBBQK&sp_id=&from=template_list",
"location": "企微审批",
"url": "https://itsupport.servyou.com.cn/h5/itsm-bridge.html?name=%E5%95%86%E4%B8%9A%E8%BD%AF%E4%BB%B6%E6%9C%8D%E5%8A%A1%E7%94%B3%E8%AF%B7",
"location": "运维平台",
},
# --- 资产处置申请 ---
"asset_repair": {
@@ -170,7 +173,7 @@ APPROVAL_TEMPLATES: dict[str, dict] = {
"name": "终端设备网络准入申请",
"type": "jump",
"keywords": ["网络准入", "终端准入", "准入申请"],
"url": "https://devops.dc.servyou-it.com/ITSM/workflow/service/createTicket?name=%E7%BB%88%E7%AB%AF%E8%AE%BE%E5%A4%87%E7%BD%91%E7%BB%9C%E5%87%86%E5%85%A5%E7%94%B3%E8%AF%B7",
"url": "https://itsupport.servyou.com.cn/h5/itsm-bridge.html?name=%E7%BB%88%E7%AB%AF%E8%AE%BE%E5%A4%87%E7%BD%91%E7%BB%9C%E5%87%86%E5%85%A5%E7%94%B3%E8%AF%B7",
"location": "运维平台",
},
# --- 活动与会议技术支持 ---
@@ -179,7 +182,7 @@ APPROVAL_TEMPLATES: dict[str, dict] = {
"name": "活动与会议技术支持",
"type": "jump",
"keywords": ["活动支持", "会议支持", "技术支持", "活动技术"],
"url": "https://devops.dc.servyou-it.com/ITSM/workflow/service/createTicket?name=%E6%B4%BB%E5%8A%A8%E4%B8%8E%E4%BC%9A%E8%AE%AE%E6%8A%80%E6%9C%AF%E6%94%AF%E6%8C%81",
"url": "https://itsupport.servyou.com.cn/h5/itsm-bridge.html?name=%E6%B4%BB%E5%8A%A8%E4%B8%8E%E4%BC%9A%E8%AE%AE%E6%8A%80%E6%9C%AF%E6%94%AF%E6%8C%81",
"location": "运维平台",
},
# --- 员工IT支持与故障报修 ---
@@ -188,7 +191,7 @@ APPROVAL_TEMPLATES: dict[str, dict] = {
"name": "员工IT支持与故障报修",
"type": "jump",
"keywords": ["故障报修", "IT支持", "技术支持", "报修"],
"url": "https://devops.dc.servyou-it.com/ITSM/workflow/service/createTicket?name=%E5%91%98%E5%B7%A5IT%E6%94%AF%E6%8C%81%E4%B8%8E%E6%95%85%E9%9A%9C%E6%8A%A5%E4%BF%AE",
"url": "https://itsupport.servyou.com.cn/h5/itsm-bridge.html?name=%E5%91%98%E5%B7%A5IT%E6%94%AF%E6%8C%81%E4%B8%8E%E6%95%85%E9%9A%9C%E6%8A%A5%E4%BF%AE",
"location": "运维平台",
},
# --- 公共邮箱账号申请 ---
@@ -197,7 +200,7 @@ APPROVAL_TEMPLATES: dict[str, dict] = {
"name": "公共邮箱账号申请",
"type": "jump",
"keywords": ["公共邮箱", "公共账号", "共享邮箱"],
"url": "https://devops.dc.servyou-it.com/ITSM/workflow/service/createTicket?name=%E5%85%AC%E5%85%B1%E9%82%AE%E7%AE%B1%E8%B4%A6%E5%8F%B7%E7%94%B3%E8%AF%B7",
"url": "https://itsupport.servyou.com.cn/h5/itsm-bridge.html?name=%E5%85%AC%E5%85%B1%E9%82%AE%E7%AE%B1%E8%B4%A6%E5%8F%B7%E7%94%B3%E8%AF%B7",
"location": "运维平台",
},
}