962 lines
50 KiB
HTML
962 lines
50 KiB
HTML
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<!DOCTYPE html>
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<html lang="zh-CN">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>IT智能服务台 · 坐席工作台 v1.4（B方案分栏 + 排查步骤全屏流程图）</title>
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<style>
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:root {
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--bg-primary: #f5f7fa;
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--bg-secondary: #ffffff;
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--bg-tertiary: #f0f2f5;
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--bg-hover: #e8ecf1;
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--bg-active: #dce3ec;
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--border: #e2e8f0;
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--border-light: #cbd5e1;
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--text-primary: #1e293b;
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--text-secondary: #64748b;
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--text-muted: #94a3b8;
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--accent: #3b82f6;
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--accent-soft: #dbeafe;
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--success: #22c55e;
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--success-soft: #dcfce7;
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--warning: #f59e0b;
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--warning-soft: #fef3c7;
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--danger: #ef4444;
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--danger-soft: #fee2e2;
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--info: #60a5fa;
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--purple: #8b5cf6;
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--purple-soft: #ede9fe;
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--orange: #f97316;
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--orange-soft: #fff7ed;
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--shadow-sm: 0 1px 2px rgba(0,0,0,0.05);
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--shadow: 0 2px 8px rgba(0,0,0,0.08);
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--radius: 6px;
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--radius-lg: 10px;
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--transition: 0.25s cubic-bezier(0.4,0,0.2,1);
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--qr-c0: #3b82f6; /* 电脑 - 蓝 */
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--qr-c1: #22c55e; /* 软件 - 绿 */
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--qr-c2: #f97316; /* 外设 - 橙 */
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--qr-c3: #8b5cf6; /* 网络 - 紫 */
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--qr-c4: #ef4444; /* 安全 - 红 */
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--qr-c5: #0ea5e9; /* 资产 - 青 */
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--qr-c6: #6b7280; /* 其他 - 灰 */
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}
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[data-theme="dark"] {
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--bg-primary: #0f1923;
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--bg-secondary: #151f2b;
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--bg-tertiary: #1a2736;
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--bg-hover: #1e3044;
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--bg-active: #243b52;
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--border: #1e3044;
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--border-light: #2a3f56;
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--text-primary: #e8edf2;
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--text-secondary: #8ba1b7;
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--text-muted: #5c7185;
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--accent: #4da6ff;
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--accent-soft: #2b5f8a;
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--success: #34d399;
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--success-soft: #1a3a2a;
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--warning: #fbbf24;
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--warning-soft: #3a2f10;
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--danger: #f87171;
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--danger-soft: #3a1a1a;
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--info: #60a5fa;
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--purple: #a78bfa;
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--purple-soft: #2d2060;
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--orange: #fb923c;
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--orange-soft: #3d1f08;
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--shadow-sm: 0 1px 2px rgba(0,0,0,0.2);
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--shadow: 0 2px 8px rgba(0,0,0,0.3);
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--qr-c0: #60a5fa;
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--qr-c1: #4ade80;
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--qr-c2: #fb923c;
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--qr-c3: #a78bfa;
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--qr-c4: #f87171;
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--qr-c5: #22d3ee;
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--qr-c6: #9ca3af;
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}
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* { margin: 0; padding: 0; box-sizing: border-box; }
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body {
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font-family: 'PingFang SC', 'Microsoft YaHei', 'Noto Sans SC', sans-serif;
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background: var(--bg-primary);
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color: var(--text-primary);
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height: 100vh;
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overflow: hidden;
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font-size: 13px;
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line-height: 1.5;
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transition: background 0.3s, color 0.3s;
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}
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/* ========== TOP BAR ========== */
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.theme-toggle-bar {
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position: fixed; top: 0; left: 0; right: 0;
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height: 44px;
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background: var(--bg-secondary);
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border-bottom: 1px solid var(--border);
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display: flex; align-items: center;
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justify-content: space-between;
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padding: 0 16px;
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z-index: 100;
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box-shadow: var(--shadow-sm);
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}
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.bar-left { display: flex; align-items: center; gap: 10px; }
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.logo-sm {
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width: 26px; height: 26px;
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background: linear-gradient(135deg, var(--accent), var(--purple));
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border-radius: 6px; display: flex; align-items: center; justify-content: center;
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font-weight: 700; font-size: 10px; color: #fff;
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}
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.sys-name {
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font-size: 13px; font-weight: 700;
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background: linear-gradient(135deg, var(--accent), var(--purple));
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-webkit-background-clip: text; -webkit-text-fill-color: transparent; background-clip: text;
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}
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.v-tag {
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font-size: 10px; font-weight: 600; color: #fff;
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background: var(--purple); padding: 1px 7px; border-radius: 8px;
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}
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.bar-right { display: flex; align-items: center; gap: 14px; }
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.theme-switch { display: flex; align-items: center; gap: 8px; cursor: pointer; user-select: none; font-size: 12px; }
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.session-state-switch {
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display: flex; align-items: center; gap: 8px; cursor: pointer; user-select: none;
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font-size: 12px; padding: 4px 10px; border-radius: 16px;
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border: 1px solid var(--border); background: var(--bg-tertiary);
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transition: var(--transition);
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}
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.ss-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--success); }
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.session-state-switch .ss-hint { color: var(--text-muted); font-size: 11px; }
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body.session-ended .session-state-switch { background: var(--purple-soft); border-color: var(--purple); }
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body.session-ended .session-state-switch .ss-dot { background: var(--purple); }
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body.session-ended .session-state-switch .ss-label { color: var(--purple); }
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/* ========== WORKSPACE（B 方案：左固定 / 中 flex1.5 / 右 flex1 ≈ 60:40） ========== */
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.workspace {
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position: fixed; top: 44px; left: 0; right: 0; bottom: 0;
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display: flex;
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height: calc(100vh - 44px);
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overflow: hidden;
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}
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/* 列宽标注徽标（原型示意，便于评审直观看到 60:40） */
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.col-badge {
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font-size: 10px; color: var(--text-muted);
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background: var(--bg-tertiary); border: 1px dashed var(--border-light);
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padding: 1px 7px; border-radius: 8px; white-space: nowrap; margin-left: auto;
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}
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/* ----- 左栏：会话列表（固定 260px） ----- */
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.sidebar-left {
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width: 260px; flex-shrink: 0;
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background: var(--bg-secondary);
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border-right: 1px solid var(--border);
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display: flex; flex-direction: column;
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overflow: hidden;
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}
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.sl-header {
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padding: 10px 14px; font-size: 13px; font-weight: 600;
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display: flex; align-items: center; gap: 8px;
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border-bottom: 1px solid var(--border); flex-shrink: 0;
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}
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.sl-list { flex: 1; overflow-y: auto; padding: 6px; }
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.conv-item {
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padding: 9px 10px; border-radius: var(--radius); cursor: pointer;
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margin-bottom: 4px; display: flex; gap: 9px; align-items: center;
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transition: var(--transition);
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}
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.conv-item:hover { background: var(--bg-hover); }
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.conv-item.active { background: var(--accent-soft); }
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.conv-avatar {
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width: 34px; height: 34px; border-radius: 50%; flex-shrink: 0;
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display: flex; align-items: center; justify-content: center;
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color: #fff; font-weight: 600; font-size: 13px;
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}
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.conv-main { flex: 1; min-width: 0; }
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.conv-top { display: flex; justify-content: space-between; align-items: baseline; }
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.conv-name { font-size: 12px; font-weight: 600; }
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.conv-time { font-size: 10px; color: var(--text-muted); }
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.conv-preview { font-size: 11px; color: var(--text-secondary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
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.conv-unread { background: var(--danger); color: #fff; font-size: 10px; border-radius: 10px; padding: 0 6px; min-width: 16px; text-align: center; }
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/* ----- 中栏：对话区（flex:1.5 ≈ 60%） ----- */
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.workspace-main {
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flex: 1.5; min-width: 0;
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background: var(--bg-primary);
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display: flex; flex-direction: column;
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overflow: hidden;
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border-right: 1px solid var(--border);
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}
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.user-info-bar {
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padding: 10px 16px; background: var(--bg-secondary);
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border-bottom: 1px solid var(--border);
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display: flex; align-items: center; gap: 10px; flex-shrink: 0;
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}
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.uib-avatar { width: 36px; height: 36px; border-radius: 50%; background: var(--accent); color: #fff; display: flex; align-items: center; justify-content: center; font-weight: 600; }
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.uib-name { font-size: 13px; font-weight: 600; }
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.uib-meta { font-size: 11px; color: var(--text-muted); }
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.uib-status { margin-left: auto; font-size: 11px; color: var(--success); display: flex; align-items: center; gap: 5px; }
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.uib-status .dot { width: 7px; height: 7px; border-radius: 50%; background: var(--success); }
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.chat-messages { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 12px; }
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.msg { display: flex; gap: 8px; max-width: 78%; }
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.msg.user { align-self: flex-end; flex-direction: row-reverse; }
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.msg-avatar { width: 30px; height: 30px; border-radius: 50%; flex-shrink: 0; display: flex; align-items: center; justify-content: center; color: #fff; font-weight: 600; font-size: 11px; }
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.msg.user .msg-avatar { background: var(--accent); }
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.msg.agent .msg-avatar { background: var(--purple); }
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.bubble { padding: 9px 12px; border-radius: 10px; font-size: 12.5px; line-height: 1.55; }
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.msg.user .bubble { background: var(--accent); color: #fff; border-top-right-radius: 2px; }
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.msg.agent .bubble { background: var(--bg-secondary); border: 1px solid var(--border); border-top-left-radius: 2px; }
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.msg-time { font-size: 10px; color: var(--text-muted); margin-top: 3px; }
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/* 快速回复：中栏消息框工具栏上方 */
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.quick-reply-section {
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flex-shrink: 0; height: 220px; border-top: 1px solid var(--border);
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background: var(--bg-secondary); display: flex; flex-direction: column; overflow: hidden;
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}
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.qr-head { padding: 6px 12px; font-size: 12px; font-weight: 600; display: flex; align-items: center; gap: 6px; border-bottom: 1px solid var(--border); flex-shrink: 0; }
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.qr-search { padding: 6px 12px; flex-shrink: 0; }
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.qr-search-input { width: 100%; background: var(--bg-tertiary); border: 1px solid var(--border); border-radius: var(--radius); padding: 6px 10px; color: var(--text-primary); font-size: 12px; outline: none; }
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.qr-grid { flex: 1; overflow-y: auto; padding: 6px 10px; display: grid; grid-template-columns: repeat(4, 1fr); gap: 6px; align-content: start; }
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.qr-cat {
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padding: 8px 6px; border-radius: var(--radius); cursor: pointer; text-align: center;
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border: 1px solid var(--border); background: var(--bg-tertiary); transition: var(--transition); font-size: 11px;
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}
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.qr-cat:hover { transform: translateY(-1px); box-shadow: var(--shadow-sm); }
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.qr-cat .qr-cat-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; margin-right: 4px; }
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.qr-cat .qr-cat-key { font-size: 9px; color: var(--text-muted); margin-left: 3px; }
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.reply-box { flex-shrink: 0; border-top: 1px solid var(--border); background: var(--bg-secondary); padding: 8px 12px 10px; }
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.reply-toolbar { display: flex; gap: 6px; margin-bottom: 6px; flex-wrap: wrap; }
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.tb-btn { font-size: 11px; padding: 4px 9px; border-radius: var(--radius); border: 1px solid var(--border); background: var(--bg-tertiary); cursor: pointer; transition: var(--transition); }
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.tb-btn:hover { border-color: var(--accent); color: var(--accent); }
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.reply-input { width: 100%; min-height: 38px; background: var(--bg-tertiary); border: 1px solid var(--border); border-radius: var(--radius); padding: 8px 10px; color: var(--text-primary); font-size: 12.5px; font-family: inherit; outline: none; resize: none; }
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.reply-input:focus { border-color: var(--accent); }
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.reply-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 6px; }
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.btn-send { background: var(--accent); color: #fff; border: none; padding: 6px 18px; border-radius: var(--radius); font-size: 12px; cursor: pointer; font-weight: 600; }
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.btn-send:hover { filter: brightness(1.05); }
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/* ----- 右栏：辅助面板（flex:1 ≈ 40%，min 320 / max 560） ----- */
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.sidebar-right {
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flex: 1; min-width: 320px; max-width: 560px;
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background: var(--bg-secondary);
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display: flex; flex-direction: column;
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|||
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overflow-y: auto;
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transition: var(--transition);
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}
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.sidebar-right::-webkit-scrollbar { width: 5px; }
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.sidebar-right::-webkit-scrollbar-thumb { background: var(--border); border-radius: 3px; }
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/* 排查步骤面板（右栏顶部，默认展开，可折叠；新增「全屏查看」） */
|
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.ts-panel { flex-shrink: 0; border-bottom: 1px solid var(--border); background: var(--bg-secondary); }
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.ts-panel-head {
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display: flex; align-items: center; gap: 8px;
|
|||
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padding: 9px 12px; cursor: pointer; transition: var(--transition);
|
|||
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position: sticky; top: 0; background: var(--bg-secondary); z-index: 2;
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}
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.ts-panel-head:hover { background: var(--bg-hover); }
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.ts-panel-title { font-size: 13px; font-weight: 600; display: flex; align-items: center; gap: 6px; flex-shrink: 0; }
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.ts-panel-collapse { font-size: 12px; color: var(--text-muted); transition: transform 0.2s; margin-left: 4px; }
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.ts-panel.collapsed .ts-panel-collapse { transform: rotate(-90deg); }
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.ts-fullscreen-btn {
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|
|
margin-left: auto; font-size: 11px; color: var(--accent); cursor: pointer;
|
|||
|
|
padding: 3px 8px; border: 1px solid var(--border); border-radius: 4px;
|
|||
|
|
background: var(--bg-tertiary); transition: var(--transition); flex-shrink: 0;
|
|||
|
|
display: flex; align-items: center; gap: 4px;
|
|||
|
|
}
|
|||
|
|
.ts-fullscreen-btn:hover { background: var(--accent-soft); border-color: var(--accent); }
|
|||
|
|
.ts-panel-body { overflow: hidden; transition: max-height 0.3s ease; max-height: 1600px; }
|
|||
|
|
.ts-panel.collapsed .ts-panel-body { max-height: 0; }
|
|||
|
|
.ts-path-inline { display: flex; align-items: center; gap: 0; padding: 8px 12px; flex-wrap: wrap; }
|
|||
|
|
.path-step { padding: 2px 7px; background: var(--bg-tertiary); border: 1px solid var(--border-light); border-radius: 3px; font-size: 11px; color: var(--text-secondary); white-space: nowrap; }
|
|||
|
|
.path-step.done { background: var(--success-soft); border-color: var(--success); color: var(--success); }
|
|||
|
|
.path-step.current { background: var(--accent-soft); border-color: var(--accent); color: var(--accent); font-weight: 600; }
|
|||
|
|
.path-arrow-inline { color: var(--text-muted); font-size: 10px; padding: 0 3px; }
|
|||
|
|
.ts-flowchart-toggle { display: block; padding: 6px 12px; font-size: 12px; color: var(--accent); cursor: pointer; user-select: none; }
|
|||
|
|
.ts-flowchart-toggle:hover { background: var(--accent-soft); }
|
|||
|
|
|
|||
|
|
/* 决策树（侧栏内：默认展开，可收起） */
|
|||
|
|
.ts-flowchart { padding: 4px 14px 12px; overflow-y: auto; max-height: 520px; transition: max-height 0.35s ease, padding 0.35s ease; }
|
|||
|
|
.ts-flowchart.collapsed-flow { max-height: 0; padding-top: 0; padding-bottom: 0; overflow: hidden; }
|
|||
|
|
.flow-step { display: flex; align-items: flex-start; gap: 10px; margin-bottom: 6px; position: relative; }
|
|||
|
|
.flow-step:last-child { margin-bottom: 0; }
|
|||
|
|
.flow-step-connector { position: absolute; left: 10px; top: 26px; bottom: -14px; width: 2px; background: var(--border); }
|
|||
|
|
.flow-step:last-child .flow-step-connector { display: none; }
|
|||
|
|
.flow-node { width: 22px; height: 22px; border-radius: 50%; background: var(--accent-soft); color: var(--accent); display: flex; align-items: center; justify-content: center; font-size: 10px; font-weight: 600; flex-shrink: 0; z-index: 1; border: 1px solid var(--accent); }
|
|||
|
|
.flow-node.done { background: var(--success-soft); color: var(--success); border-color: var(--success); }
|
|||
|
|
.flow-node.current { background: var(--accent); color: #fff; }
|
|||
|
|
.flow-node.judge { width: auto; height: auto; border-radius: var(--radius); padding: 3px 8px; font-size: 10px; font-weight: 500; background: var(--warning-soft); color: var(--warning); border-color: var(--warning); }
|
|||
|
|
.flow-content { flex: 1; }
|
|||
|
|
.flow-title { font-size: 12px; font-weight: 500; color: var(--text-primary); margin-bottom: 2px; }
|
|||
|
|
.flow-desc { font-size: 11px; color: var(--text-secondary); line-height: 1.4; }
|
|||
|
|
.flow-branch { margin-left: 20px; margin-top: 4px; padding-left: 10px; border-left: 2px dashed var(--border-light); }
|
|||
|
|
.flow-branch-item { font-size: 11px; color: var(--text-muted); padding: 2px 0; cursor: pointer; transition: var(--transition); }
|
|||
|
|
.flow-branch-item:hover { color: var(--accent); }
|
|||
|
|
.flow-branch-item.active { color: var(--success); font-weight: 500; }
|
|||
|
|
|
|||
|
|
/* AI 推荐 */
|
|||
|
|
.ai-recommend-section { flex-shrink: 0; padding: 10px 12px; border-bottom: 1px solid var(--border); }
|
|||
|
|
.ars-title { font-size: 12px; font-weight: 600; color: var(--accent); margin-bottom: 8px; display: flex; align-items: center; gap: 6px; }
|
|||
|
|
.ars-title::before { content: ''; width: 3px; height: 12px; background: var(--accent); border-radius: 2px; display: inline-block; }
|
|||
|
|
.ars-card { background: var(--bg-tertiary); border: 1px solid var(--border); border-radius: var(--radius); padding: 8px 10px; margin-bottom: 5px; cursor: pointer; transition: var(--transition); }
|
|||
|
|
.ars-card:hover { border-color: var(--accent); background: var(--bg-hover); }
|
|||
|
|
.ars-card-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 3px; }
|
|||
|
|
.ars-confidence { font-size: 10px; padding: 1px 6px; border-radius: 8px; background: var(--accent-soft); color: var(--accent); }
|
|||
|
|
.ars-card-text { font-size: 11px; color: var(--text-secondary); line-height: 1.5; }
|
|||
|
|
.ars-shortcut-hint { font-size: 10px; color: var(--text-muted); margin-top: 3px; display: flex; align-items: center; gap: 4px; }
|
|||
|
|
.key-badge { display: inline-flex; align-items: center; justify-content: center; font-size: 10px; padding: 1px 5px; background: var(--bg-hover); border: 1px solid var(--border); border-radius: 3px; color: var(--text-muted); min-width: 18px; font-family: monospace; }
|
|||
|
|
|
|||
|
|
/* 待办事项 Kanban */
|
|||
|
|
.kanban { flex-shrink: 0; padding: 10px 12px; border-bottom: 1px solid var(--border); }
|
|||
|
|
.kanban-title { font-size: 12px; font-weight: 600; margin-bottom: 8px; display: flex; align-items: center; gap: 6px; }
|
|||
|
|
.kanban-title .count { background: var(--accent-soft); color: var(--accent); font-size: 10px; padding: 0 7px; border-radius: 8px; }
|
|||
|
|
.kanban-item { display: flex; align-items: center; gap: 8px; padding: 7px 8px; border-radius: var(--radius); cursor: pointer; transition: var(--transition); border: 1px solid transparent; margin-bottom: 3px; }
|
|||
|
|
.kanban-item:hover { background: var(--bg-hover); border-color: var(--border); }
|
|||
|
|
.ki-priority { width: 6px; height: 26px; border-radius: 3px; flex-shrink: 0; }
|
|||
|
|
.ki-priority.urgent { background: var(--danger); }
|
|||
|
|
.ki-priority.high { background: var(--warning); }
|
|||
|
|
.ki-priority.normal { background: var(--accent); }
|
|||
|
|
.ki-priority.done { background: var(--success); }
|
|||
|
|
.ki-text { flex: 1; font-size: 11.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
|
|||
|
|
.ki-type { font-size: 9px; padding: 1px 5px; border-radius: 4px; flex-shrink: 0; }
|
|||
|
|
.ki-type.ticket { background: var(--accent-soft); color: var(--accent); }
|
|||
|
|
.ki-type.approval { background: var(--purple-soft); color: var(--purple); }
|
|||
|
|
.ki-type.device { background: var(--orange-soft); color: var(--orange); }
|
|||
|
|
.ki-time { font-size: 10px; color: var(--text-muted); flex-shrink: 0; }
|
|||
|
|
.ki-avatar { width: 22px; height: 22px; border-radius: 50%; color: #fff; font-size: 10px; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
|
|||
|
|
.ki-avatar.ka-red { background: var(--danger); }
|
|||
|
|
.ki-avatar.ka-orange { background: var(--orange); }
|
|||
|
|
.ki-avatar.ka-blue { background: var(--accent); }
|
|||
|
|
.ki-avatar.ka-green { background: var(--success); }
|
|||
|
|
.ki-avatar.ka-purple { background: var(--purple); }
|
|||
|
|
.kanban-item.resolved { opacity: 0.6; }
|
|||
|
|
.kanban-stats { display: flex; gap: 12px; font-size: 10px; color: var(--text-muted); margin-top: 6px; }
|
|||
|
|
.kanban-stats .dot { width: 7px; height: 7px; border-radius: 50%; display: inline-block; margin-right: 3px; }
|
|||
|
|
.dot-online { background: var(--success); }
|
|||
|
|
.dot-busy { background: var(--warning); }
|
|||
|
|
.dot-offline { background: var(--text-muted); }
|
|||
|
|
|
|||
|
|
/* 复盘类模块（仅会话结束后显示） */
|
|||
|
|
.post-session-hint { margin: 10px 12px; padding: 8px 10px; background: var(--bg-tertiary); border: 1px dashed var(--border-light); border-radius: var(--radius); font-size: 11px; color: var(--text-secondary); }
|
|||
|
|
.post-session-card { display: none; margin: 10px 12px; padding: 10px 12px; background: var(--bg-tertiary); border: 1px solid var(--border); border-radius: var(--radius-lg); }
|
|||
|
|
body.session-ended .post-session-card { display: block; }
|
|||
|
|
body.session-ended .post-session-hint { display: none; }
|
|||
|
|
.psc-title { font-size: 13px; font-weight: 600; margin-bottom: 8px; }
|
|||
|
|
.psc-field { margin-bottom: 8px; }
|
|||
|
|
.psc-field-label { font-size: 10px; color: var(--text-muted); margin-bottom: 3px; }
|
|||
|
|
.psc-field-value { font-size: 11.5px; color: var(--text-primary); line-height: 1.5; }
|
|||
|
|
.psc-tags { display: flex; flex-wrap: wrap; gap: 5px; margin-top: 4px; }
|
|||
|
|
.psc-tag { font-size: 10px; padding: 2px 8px; border-radius: 10px; background: var(--bg-hover); color: var(--text-secondary); border: 1px solid var(--border); }
|
|||
|
|
.psc-tag.auto { background: var(--accent-soft); color: var(--accent); border-color: var(--accent); }
|
|||
|
|
.psc-stars { font-size: 14px; color: var(--warning); }
|
|||
|
|
.psc-stars .star-off { color: var(--border-light); }
|
|||
|
|
.psc-row { display: flex; justify-content: space-between; font-size: 11px; padding: 2px 0; }
|
|||
|
|
.psc-row .psc-k { color: var(--text-muted); }
|
|||
|
|
.psc-textarea { width: 100%; min-height: 44px; background: var(--bg-secondary); border: 1px solid var(--border); border-radius: var(--radius); padding: 6px 8px; font-size: 11px; font-family: inherit; color: var(--text-primary); outline: none; resize: vertical; }
|
|||
|
|
.psc-check { display: flex; align-items: center; gap: 6px; font-size: 11px; color: var(--text-secondary); margin-top: 6px; }
|
|||
|
|
|
|||
|
|
/* ========== 全屏流程图浮层 ========== */
|
|||
|
|
.flowchart-fullscreen {
|
|||
|
|
position: fixed; inset: 0; z-index: 1000;
|
|||
|
|
background: var(--bg-primary);
|
|||
|
|
display: none; flex-direction: column;
|
|||
|
|
}
|
|||
|
|
.flowchart-fullscreen.open { display: flex; }
|
|||
|
|
.ff-topbar {
|
|||
|
|
height: 48px; flex-shrink: 0; display: flex; align-items: center; gap: 12px;
|
|||
|
|
padding: 0 18px; background: var(--bg-secondary); border-bottom: 1px solid var(--border);
|
|||
|
|
box-shadow: var(--shadow-sm);
|
|||
|
|
}
|
|||
|
|
.ff-title { font-size: 14px; font-weight: 600; display: flex; align-items: center; gap: 8px; }
|
|||
|
|
.ff-subtitle { font-size: 11px; color: var(--text-muted); }
|
|||
|
|
.ff-close {
|
|||
|
|
margin-left: auto; cursor: pointer; font-size: 13px; color: var(--text-secondary);
|
|||
|
|
padding: 6px 14px; border-radius: var(--radius); border: 1px solid var(--border); background: var(--bg-tertiary);
|
|||
|
|
transition: var(--transition);
|
|||
|
|
}
|
|||
|
|
.ff-close:hover { border-color: var(--danger); color: var(--danger); }
|
|||
|
|
.ff-stage { flex: 1; overflow: auto; padding: 28px 40px; }
|
|||
|
|
.ff-tree { max-width: 920px; margin: 0 auto; }
|
|||
|
|
.ff-tree .flow-step { margin-bottom: 14px; }
|
|||
|
|
.ff-tree .flow-node { width: 28px; height: 28px; font-size: 12px; }
|
|||
|
|
.ff-tree .flow-step-connector { left: 13px; top: 32px; bottom: -18px; width: 2px; }
|
|||
|
|
.ff-tree .flow-title { font-size: 14px; }
|
|||
|
|
.ff-tree .flow-desc { font-size: 12.5px; }
|
|||
|
|
.ff-tree .flow-branch-item { font-size: 12.5px; }
|
|||
|
|
.ff-hint { text-align: center; font-size: 11px; color: var(--text-muted); padding: 8px; flex-shrink: 0; }
|
|||
|
|
|
|||
|
|
/* ========== 原型说明对话框 ========== */
|
|||
|
|
.modal-mask { position: fixed; inset: 0; background: rgba(0,0,0,0.4); z-index: 900; display: none; align-items: center; justify-content: center; }
|
|||
|
|
.modal-mask.open { display: flex; }
|
|||
|
|
.modal-box { width: 560px; max-width: 92vw; max-height: 80vh; overflow-y: auto; background: var(--bg-secondary); border-radius: var(--radius-lg); box-shadow: var(--shadow); padding: 20px 22px; }
|
|||
|
|
.modal-box h3 { font-size: 15px; margin-bottom: 12px; display: flex; align-items: center; gap: 8px; }
|
|||
|
|
.modal-box h4 { font-size: 13px; margin: 14px 0 6px; color: var(--accent); }
|
|||
|
|
.modal-box ul { padding-left: 18px; }
|
|||
|
|
.modal-box li { font-size: 12px; color: var(--text-secondary); margin-bottom: 5px; line-height: 1.55; }
|
|||
|
|
.modal-box .kbd { font-family: monospace; background: var(--bg-tertiary); border: 1px solid var(--border); border-radius: 3px; padding: 1px 6px; font-size: 11px; color: var(--text-primary); }
|
|||
|
|
.modal-box .close-x { float: right; cursor: pointer; color: var(--text-muted); font-size: 18px; line-height: 1; }
|
|||
|
|
.modal-box .close-x:hover { color: var(--danger); }
|
|||
|
|
.proto-btn {
|
|||
|
|
position: fixed; right: 16px; bottom: 16px; z-index: 800;
|
|||
|
|
background: var(--purple); color: #fff; border: none; border-radius: 20px;
|
|||
|
|
padding: 9px 16px; font-size: 12px; font-weight: 600; cursor: pointer; box-shadow: var(--shadow);
|
|||
|
|
transition: var(--transition);
|
|||
|
|
}
|
|||
|
|
.proto-btn:hover { filter: brightness(1.08); transform: translateY(-1px); }
|
|||
|
|
</style>
|
|||
|
|
</head>
|
|||
|
|
<body>
|
|||
|
|
|
|||
|
|
<!-- ============ TOP BAR ============ -->
|
|||
|
|
<div class="theme-toggle-bar">
|
|||
|
|
<div class="bar-left">
|
|||
|
|
<div class="logo-sm">IT</div>
|
|||
|
|
<span class="sys-name">IT智能服务台 · 坐席工作台</span>
|
|||
|
|
<span class="v-tag">v1.4</span>
|
|||
|
|
</div>
|
|||
|
|
<div class="bar-right">
|
|||
|
|
<div class="theme-switch" onclick="toggleTheme()">
|
|||
|
|
<span id="themeIcon">🌙</span><span id="themeLabel">深色</span>
|
|||
|
|
</div>
|
|||
|
|
<div class="session-state-switch" id="sessionStateSwitch" onclick="toggleSessionState()">
|
|||
|
|
<span class="ss-dot"></span>
|
|||
|
|
<span class="ss-label" id="sessionStateLabel">会话进行中</span>
|
|||
|
|
<span class="ss-hint">（点击模拟「会话已结束」）</span>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- ============ WORKSPACE（B 方案：左 260px / 中 flex1.5 / 右 flex1） ============ -->
|
|||
|
|
<div class="workspace">
|
|||
|
|
|
|||
|
|
<!-- ===== 左栏：会话列表（固定 260px） ===== -->
|
|||
|
|
<aside class="sidebar-left">
|
|||
|
|
<div class="sl-header">💬 会话列表 <span class="col-badge">260px 固定</span></div>
|
|||
|
|
<div class="sl-list">
|
|||
|
|
<div class="conv-item active">
|
|||
|
|
<div class="conv-avatar" style="background:var(--accent)">王</div>
|
|||
|
|
<div class="conv-main">
|
|||
|
|
<div class="conv-top"><span class="conv-name">王莉 · CEO办公室</span><span class="conv-time">5m</span></div>
|
|||
|
|
<div class="conv-preview">投屏设备无法连接，提示驱动异常…</div>
|
|||
|
|
</div>
|
|||
|
|
<span class="conv-unread">2</span>
|
|||
|
|
</div>
|
|||
|
|
<div class="conv-item">
|
|||
|
|
<div class="conv-avatar" style="background:var(--orange)">财</div>
|
|||
|
|
<div class="conv-main">
|
|||
|
|
<div class="conv-top"><span class="conv-name">财务部 · 税控系统</span><span class="conv-time">12m</span></div>
|
|||
|
|
<div class="conv-preview">税控系统登录后白屏，报错 500…</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="conv-item">
|
|||
|
|
<div class="conv-avatar" style="background:var(--purple)">研</div>
|
|||
|
|
<div class="conv-main">
|
|||
|
|
<div class="conv-top"><span class="conv-name">李研发 · VPN 故障</span><span class="conv-time">28m</span></div>
|
|||
|
|
<div class="conv-preview">AnyConnect 连不上，提示协商失败…</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="conv-item">
|
|||
|
|
<div class="conv-avatar" style="background:var(--success)">行</div>
|
|||
|
|
<div class="conv-main">
|
|||
|
|
<div class="conv-top"><span class="conv-name">行政部 · 会议室A</span><span class="conv-time">45m</span></div>
|
|||
|
|
<div class="conv-preview">投影仪离线，需现场排查…</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="conv-item">
|
|||
|
|
<div class="conv-avatar" style="background:var(--accent-soft);color:var(--accent)">客</div>
|
|||
|
|
<div class="conv-main">
|
|||
|
|
<div class="conv-top"><span class="conv-name">客服部 · 耳机无声</span><span class="conv-time">1h</span></div>
|
|||
|
|
<div class="conv-preview">重装驱动后恢复正常，待回访…</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</aside>
|
|||
|
|
|
|||
|
|
<!-- ===== 中栏：对话区（flex:1.5 ≈ 60%） ===== -->
|
|||
|
|
<main class="workspace-main">
|
|||
|
|
<div class="user-info-bar">
|
|||
|
|
<div class="uib-avatar">王</div>
|
|||
|
|
<div>
|
|||
|
|
<div class="uib-name">王莉 · CEO办公室</div>
|
|||
|
|
<div class="uib-meta">工号 E10245 · 杭州滨江 · 桌面云</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="uib-status"><span class="dot"></span> 在线 · 已认证</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="chat-messages">
|
|||
|
|
<div class="msg user">
|
|||
|
|
<div class="msg-avatar">王</div>
|
|||
|
|
<div>
|
|||
|
|
<div class="bubble">投屏设备连不上，提示驱动异常，会议马上要开始了，急！</div>
|
|||
|
|
<div class="msg-time">09:12</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="msg agent">
|
|||
|
|
<div class="msg-avatar">坐</div>
|
|||
|
|
<div>
|
|||
|
|
<div class="bubble">收到，先帮您确认投屏设备型号与连接方式，右栏「排查步骤」已定位到对应决策树，请稍候。</div>
|
|||
|
|
<div class="msg-time">09:12</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="msg user">
|
|||
|
|
<div class="msg-avatar">王</div>
|
|||
|
|
<div>
|
|||
|
|
<div class="bubble">是无线投屏器，插在会议室的 HDMI 上。</div>
|
|||
|
|
<div class="msg-time">09:13</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="msg agent">
|
|||
|
|
<div class="msg-avatar">坐</div>
|
|||
|
|
<div>
|
|||
|
|
<div class="bubble">明白，已派单至会议室现场运维，同时给您一个临时方案：用笔记本直连 HDMI 过渡。详见右栏 AI 推荐。</div>
|
|||
|
|
<div class="msg-time">09:14</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- 快速回复：中栏消息框工具栏上方 -->
|
|||
|
|
<div class="quick-reply-section">
|
|||
|
|
<div class="qr-head">⚡ 快速回复（三层渐进式 · 位于消息框工具栏上方） <span class="col-badge">中栏 ≈ 60%</span></div>
|
|||
|
|
<div class="qr-search"><input class="qr-search-input" placeholder="搜索快速回复 / Alt+目录数字"></div>
|
|||
|
|
<div class="qr-grid">
|
|||
|
|
<div class="qr-cat"><span class="qr-cat-dot" style="background:var(--qr-c0)"></span>电脑<span class="qr-cat-key">1</span></div>
|
|||
|
|
<div class="qr-cat"><span class="qr-cat-dot" style="background:var(--qr-c1)"></span>软件<span class="qr-cat-key">2</span></div>
|
|||
|
|
<div class="qr-cat"><span class="qr-cat-dot" style="background:var(--qr-c2)"></span>外设<span class="qr-cat-key">3</span></div>
|
|||
|
|
<div class="qr-cat"><span class="qr-cat-dot" style="background:var(--qr-c3)"></span>网络<span class="qr-cat-key">4</span></div>
|
|||
|
|
<div class="qr-cat"><span class="qr-cat-dot" style="background:var(--qr-c4)"></span>安全<span class="qr-cat-key">5</span></div>
|
|||
|
|
<div class="qr-cat"><span class="qr-cat-dot" style="background:var(--qr-c5)"></span>资产<span class="qr-cat-key">6</span></div>
|
|||
|
|
<div class="qr-cat"><span class="qr-cat-dot" style="background:var(--qr-c6)"></span>其他<span class="qr-cat-key">7</span></div>
|
|||
|
|
<div class="qr-cat" style="border-style:dashed;color:var(--text-muted)">＋ 全部</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="reply-box">
|
|||
|
|
<div class="reply-toolbar">
|
|||
|
|
<button class="tb-btn">📎 附件</button>
|
|||
|
|
<button class="tb-btn">😊 表情</button>
|
|||
|
|
<button class="tb-btn">🖼️ 截图</button>
|
|||
|
|
<button class="tb-btn">🤖 AI润色</button>
|
|||
|
|
<button class="tb-btn">⚡ 快速回复</button>
|
|||
|
|
</div>
|
|||
|
|
<textarea class="reply-input" placeholder="输入回复内容…（Enter 发送 / Shift+Enter 换行）"></textarea>
|
|||
|
|
<div class="reply-actions">
|
|||
|
|
<button class="btn-send">发送</button>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</main>
|
|||
|
|
|
|||
|
|
<!-- ===== 右栏：辅助面板（flex:1 ≈ 40%，min 320 / max 560） ===== -->
|
|||
|
|
<aside class="sidebar-right">
|
|||
|
|
<!-- 排查步骤（右栏顶部，默认展开；新增「全屏查看」） -->
|
|||
|
|
<div class="ts-panel" id="tsPanel">
|
|||
|
|
<div class="ts-panel-head" onclick="toggleTsPanel()" title="点击折叠/展开排查步骤">
|
|||
|
|
<span class="ts-panel-title">🔧 排查步骤</span>
|
|||
|
|
<span class="ts-panel-collapse">▼</span>
|
|||
|
|
<span class="col-badge">右栏 ≈ 40%</span>
|
|||
|
|
<span class="ts-fullscreen-btn" onclick="event.stopPropagation(); openFlowFullscreen()" title="全屏查看完整决策树">⛶ 全屏查看</span>
|
|||
|
|
</div>
|
|||
|
|
<div class="ts-panel-body">
|
|||
|
|
<div class="ts-path-inline">
|
|||
|
|
<span class="path-step done">① 确认型号</span>
|
|||
|
|
<span class="path-arrow-inline">→</span>
|
|||
|
|
<span class="path-step done">② 检查连接</span>
|
|||
|
|
<span class="path-arrow-inline">→</span>
|
|||
|
|
<span class="path-step current">③ 驱动排查</span>
|
|||
|
|
<span class="path-arrow-inline">→</span>
|
|||
|
|
<span class="path-step">④ 现场派单</span>
|
|||
|
|
<span class="path-arrow-inline">→</span>
|
|||
|
|
<span class="path-step">⑤ 回访确认</span>
|
|||
|
|
</div>
|
|||
|
|
<span class="ts-flowchart-toggle" id="tsFlowBtn" onclick="toggleTsFlow()">▼ 收起完整排查决策树</span>
|
|||
|
|
<div class="ts-flowchart" id="tsFlowchart">
|
|||
|
|
<div style="font-size:11px;color:var(--text-muted);margin-bottom:8px;">🔀 无线投屏器故障 — 完整排查决策树</div>
|
|||
|
|
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node done">1</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">确认投屏设备型号</div>
|
|||
|
|
<div class="flow-desc">询问用户是无线投屏器 / 会议主机自带投屏 / 第三方软件（如乐播）</div>
|
|||
|
|
<div class="flow-branch">
|
|||
|
|
<div class="flow-branch-item active">→ 无线投屏器：进入 HDMI 直连与驱动分支</div>
|
|||
|
|
<div class="flow-branch-item">→ 会议主机自带：进入系统投屏服务分支</div>
|
|||
|
|
<div class="flow-branch-item">→ 第三方软件：进入网络与权限分支</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node judge">❓ 判断</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">HDMI 直连是否正常？</div>
|
|||
|
|
<div class="flow-desc">请用户将笔记本直连会议室 HDMI 验证，排除无线链路问题</div>
|
|||
|
|
<div class="flow-branch">
|
|||
|
|
<div class="flow-branch-item active">正常 → 锁定为无线投屏器驱动/固件问题，进入步骤②</div>
|
|||
|
|
<div class="flow-branch-item">仍异常 → 进入显示接口/线缆硬件分支</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node done">2</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">重装 / 更新投屏驱动</div>
|
|||
|
|
<div class="flow-desc">指导用户通过软件管家重装无线投屏驱动，重启投屏器与笔记本</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node judge">❓ 判断</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">重装驱动后能否投屏？</div>
|
|||
|
|
<div class="flow-branch">
|
|||
|
|
<div class="flow-branch-item active">能 → 标记为「已解决」，进入步骤⑤回访</div>
|
|||
|
|
<div class="flow-branch-item">不能 → 进入步骤③现场派单</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node current">3</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">现场派单排查</div>
|
|||
|
|
<div class="flow-desc">创建现场工单，指派会议室运维检查投屏器固件、WiFi 信道与供电</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node">4</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">固件升级 / 替换设备</div>
|
|||
|
|
<div class="flow-desc">若固件过旧则升级；硬件损坏则走备件替换流程</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node">5</div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">24H 后回访确认</div>
|
|||
|
|
<div class="flow-desc">创建提醒任务，24小时后通过企业微信确认投屏使用正常</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- AI 推荐 -->
|
|||
|
|
<div class="ai-recommend-section">
|
|||
|
|
<div class="ars-title">🤖 AI 智能推荐</div>
|
|||
|
|
<div class="ars-card" onclick="alert('回填至输入框（原型示意）')">
|
|||
|
|
<div class="ars-card-header"><span style="font-size:10px;color:var(--text-secondary);">临时过渡方案</span><span class="ars-confidence">94%</span></div>
|
|||
|
|
<div class="ars-card-text">可先用笔记本直连 HDMI 过渡，同时已为您派单现场运维，预计 10 分钟内到达。</div>
|
|||
|
|
<div class="ars-shortcut-hint"><span class="key-badge">Ctrl</span>+<span class="key-badge">1</span></div>
|
|||
|
|
</div>
|
|||
|
|
<div class="ars-card" onclick="alert('回填至输入框（原型示意）')">
|
|||
|
|
<div class="ars-card-header"><span style="font-size:10px;color:var(--text-secondary);">驱动重装指引</span><span class="ars-confidence">88%</span></div>
|
|||
|
|
<div class="ars-card-text">打开软件管家搜索「无线投屏驱动」一键重装，重启投屏器后重试。</div>
|
|||
|
|
<div class="ars-shortcut-hint"><span class="key-badge">Ctrl</span>+<span class="key-badge">2</span></div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- 待办事项（右栏底部） -->
|
|||
|
|
<div class="kanban">
|
|||
|
|
<div class="kanban-title">待办事项 <span class="count">6</span></div>
|
|||
|
|
<div class="kanban-item">
|
|||
|
|
<span class="ki-priority urgent"></span>
|
|||
|
|
<span class="ki-text">CEO办公室 - 投屏设备故障</span>
|
|||
|
|
<span class="ki-type ticket">工单</span>
|
|||
|
|
<span class="ki-time">5m</span>
|
|||
|
|
<div class="ki-avatar ka-red">王</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="kanban-item">
|
|||
|
|
<span class="ki-priority urgent"></span>
|
|||
|
|
<span class="ki-text">财务部 - 税控系统无法登录</span>
|
|||
|
|
<span class="ki-type ticket">工单</span>
|
|||
|
|
<span class="ki-time">12m</span>
|
|||
|
|
<div class="ki-avatar ka-orange">财</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="kanban-item">
|
|||
|
|
<span class="ki-priority high"></span>
|
|||
|
|
<span class="ki-text">IT采购申请 - 研发部笔记本</span>
|
|||
|
|
<span class="ki-type approval">审批</span>
|
|||
|
|
<span class="ki-time">28m</span>
|
|||
|
|
<div class="ki-avatar ka-blue">研</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="kanban-item">
|
|||
|
|
<span class="ki-priority high"></span>
|
|||
|
|
<span class="ki-text">会议室 A - 投影仪离线</span>
|
|||
|
|
<span class="ki-type device">设备</span>
|
|||
|
|
<span class="ki-time">45m</span>
|
|||
|
|
<div class="ki-avatar ka-green">行</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="kanban-item">
|
|||
|
|
<span class="ki-priority normal"></span>
|
|||
|
|
<span class="ki-text">新员工入职 - 设备申领审批</span>
|
|||
|
|
<span class="ki-type approval">审批</span>
|
|||
|
|
<span class="ki-time">32m</span>
|
|||
|
|
<div class="ki-avatar ka-purple">H</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="kanban-item resolved">
|
|||
|
|
<span class="ki-priority done"></span>
|
|||
|
|
<span class="ki-text">客服部 - 耳机无声（驱动重装）</span>
|
|||
|
|
<span class="ki-type ticket">工单</span>
|
|||
|
|
<span class="ki-time">1h</span>
|
|||
|
|
<div class="ki-avatar ka-blue">客</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="kanban-stats"><span><span class="dot dot-online"></span> 在线 4</span><span><span class="dot dot-busy"></span> 忙碌 2</span><span><span class="dot dot-offline"></span> 离线 1</span></div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- 会话进行中占位提示 -->
|
|||
|
|
<div class="post-session-hint">
|
|||
|
|
📌 <b>复盘模块待激活</b>：以下模块将在 <b>中栏会话结束后</b> 自动显示——<br>
|
|||
|
|
🏷️ 智能标注 · ⭐ 质量反馈 · 📚 知识共享
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- 智能标注（仅会话结束后显示） -->
|
|||
|
|
<div class="post-session-card">
|
|||
|
|
<div class="psc-title">🏷️ 智能标注</div>
|
|||
|
|
<div class="psc-field">
|
|||
|
|
<div class="psc-field-label">AI 推荐分类（可修改）</div>
|
|||
|
|
<div class="psc-field-value">投屏设备故障 / 无线投屏器驱动</div>
|
|||
|
|
<div class="psc-tags">
|
|||
|
|
<span class="psc-tag auto">无线投屏器</span>
|
|||
|
|
<span class="psc-tag auto">驱动重装</span>
|
|||
|
|
<span class="psc-tag auto">现场派单</span>
|
|||
|
|
<span class="psc-tag">重复问题</span>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="psc-field">
|
|||
|
|
<div class="psc-field-label">优先级（由会话指标推导）</div>
|
|||
|
|
<div class="psc-field-value">🔴 紧急 · 影响会议 · 高管</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="psc-field">
|
|||
|
|
<div class="psc-field-label">解决方案摘要（自动提取）</div>
|
|||
|
|
<div class="psc-field-value">HDMI 直连验证 → 驱动重装 → 无效 → 现场派单固件升级。</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- 质量反馈（仅会话结束后显示） -->
|
|||
|
|
<div class="post-session-card">
|
|||
|
|
<div class="psc-title">⭐ 质量反馈</div>
|
|||
|
|
<div class="psc-field">
|
|||
|
|
<div class="psc-field-label">本次服务评分</div>
|
|||
|
|
<div class="psc-stars">★★★★<span class="star-off">★</span> <span style="font-size:11px;color:var(--text-muted);">4.0 / 5</span></div>
|
|||
|
|
</div>
|
|||
|
|
<div class="psc-row"><span class="psc-k">解决时长</span><span class="psc-v">12 分钟</span></div>
|
|||
|
|
<div class="psc-row"><span class="psc-k">一次解决率</span><span class="psc-v">是（无需二次进线）</span></div>
|
|||
|
|
<div class="psc-row"><span class="psc-k">用户情绪走向</span><span class="psc-v">😟 焦虑 → 🙂 满意</span></div>
|
|||
|
|
<div class="psc-field" style="margin-top:8px;">
|
|||
|
|
<div class="psc-field-label">改进建议（可填写）</div>
|
|||
|
|
<textarea class="psc-textarea" placeholder="记录本次可优化点，如：提前推送投屏器自助文档…"></textarea>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- 知识共享（仅会话结束后显示） -->
|
|||
|
|
<div class="post-session-card">
|
|||
|
|
<div class="psc-title">📚 知识共享</div>
|
|||
|
|
<div class="psc-field">
|
|||
|
|
<div class="psc-field-label">沉淀为知识库条目</div>
|
|||
|
|
<div class="psc-field-value">《无线投屏器驱动重装后仍异常 → 现场派单与固件升级指引》</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="psc-field">
|
|||
|
|
<div class="psc-field-label">可见范围</div>
|
|||
|
|
<div class="psc-tags">
|
|||
|
|
<span class="psc-tag">全员自助</span>
|
|||
|
|
<span class="psc-tag">坐席知识库</span>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<label class="psc-check"><input type="checkbox"> 已加入知识库（去重校验通过）</label>
|
|||
|
|
<div class="psc-field" style="margin-top:8px;">
|
|||
|
|
<div class="psc-field-label">补充备注</div>
|
|||
|
|
<textarea class="psc-textarea" placeholder="补充适用场景、关联工单号等…"></textarea>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</aside>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- ============ 全屏流程图浮层 ============ -->
|
|||
|
|
<div class="flowchart-fullscreen" id="flowFullscreen">
|
|||
|
|
<div class="ff-topbar">
|
|||
|
|
<div class="ff-title">🔧 排查步骤 · 完整决策树（全屏）</div>
|
|||
|
|
<div class="ff-subtitle">无线投屏器故障 — 当前定位：③ 驱动排查</div>
|
|||
|
|
<div class="ff-close" onclick="closeFlowFullscreen()">✕ 关闭（Esc）</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="ff-stage">
|
|||
|
|
<div class="ff-tree">
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node done">1</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">确认投屏设备型号</div>
|
|||
|
|
<div class="flow-desc">询问用户是无线投屏器 / 会议主机自带投屏 / 第三方软件（如乐播）</div>
|
|||
|
|
<div class="flow-branch">
|
|||
|
|
<div class="flow-branch-item active">→ 无线投屏器：进入 HDMI 直连与驱动分支</div>
|
|||
|
|
<div class="flow-branch-item">→ 会议主机自带：进入系统投屏服务分支</div>
|
|||
|
|
<div class="flow-branch-item">→ 第三方软件：进入网络与权限分支</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node judge">❓ 判断</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">HDMI 直连是否正常？</div>
|
|||
|
|
<div class="flow-desc">请用户将笔记本直连会议室 HDMI 验证，排除无线链路问题</div>
|
|||
|
|
<div class="flow-branch">
|
|||
|
|
<div class="flow-branch-item active">正常 → 锁定为无线投屏器驱动/固件问题，进入步骤②</div>
|
|||
|
|
<div class="flow-branch-item">仍异常 → 进入显示接口/线缆硬件分支</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node done">2</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">重装 / 更新投屏驱动</div>
|
|||
|
|
<div class="flow-desc">指导用户通过软件管家重装无线投屏驱动，重启投屏器与笔记本</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node judge">❓ 判断</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">重装驱动后能否投屏？</div>
|
|||
|
|
<div class="flow-branch">
|
|||
|
|
<div class="flow-branch-item active">能 → 标记为「已解决」，进入步骤⑤回访</div>
|
|||
|
|
<div class="flow-branch-item">不能 → 进入步骤③现场派单</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node current">3</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">现场派单排查</div>
|
|||
|
|
<div class="flow-desc">创建现场工单，指派会议室运维检查投屏器固件、WiFi 信道与供电</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node">4</div>
|
|||
|
|
<div class="flow-step-connector"></div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">固件升级 / 替换设备</div>
|
|||
|
|
<div class="flow-desc">若固件过旧则升级；硬件损坏则走备件替换流程</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="flow-step">
|
|||
|
|
<div class="flow-node">5</div>
|
|||
|
|
<div class="flow-content">
|
|||
|
|
<div class="flow-title">24H 后回访确认</div>
|
|||
|
|
<div class="flow-desc">创建提醒任务，24小时后通过企业微信确认投屏使用正常</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="ff-hint">全屏模式便于研读完整决策树与分支；关闭后回到右栏「排查步骤」原状态（展开/收起态保留）</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- ============ 原型说明按钮 ============ -->
|
|||
|
|
<button class="proto-btn" onclick="openProtoNote()">📋 原型说明 v1.4</button>
|
|||
|
|
|
|||
|
|
<!-- ============ 原型说明对话框 ============ -->
|
|||
|
|
<div class="modal-mask" id="protoModal">
|
|||
|
|
<div class="modal-box">
|
|||
|
|
<span class="close-x" onclick="closeProtoNote()">✕</span>
|
|||
|
|
<h3>📋 坐席工作台原型 v1.4 变更说明</h3>
|
|||
|
|
<p style="font-size:12px;color:var(--text-secondary);margin-bottom:6px;">基于 v1.3（右栏重组）演进，本次两处调整，请重点评审：</p>
|
|||
|
|
|
|||
|
|
<h4>① 右栏宽度方案 B（加权 60:40 分栏）</h4>
|
|||
|
|
<ul>
|
|||
|
|
<li><b>左栏</b>：固定 <span class="kbd">260px</span>（会话列表，不变）。</li>
|
|||
|
|
<li><b>中栏（对话区）</b>：<span class="kbd">flex: 1.5</span>，约占总宽 60%（扣除左栏后），坐席主工作面保持主导。</li>
|
|||
|
|
<li><b>右栏（辅助面板）</b>：<span class="kbd">flex: 1</span>，约占总宽 40%；并设 <span class="kbd">min 320px / max 560px</span> 防止极端屏 collapsing 或过宽。</li>
|
|||
|
|
<li>相对 v1.3 的「右栏固定 320px」，方案 B 让右栏随视口自适应拿到更舒适空间，同时不挤占聊天区。</li>
|
|||
|
|
<li>评审对比：A 严格 50/50（聊天被砍半，大屏右栏过宽） / C 仅提升默认到 560px（1920 屏仍偏窄）。</li>
|
|||
|
|
</ul>
|
|||
|
|
|
|||
|
|
<h4>② 排查步骤「全屏查看」流程图浮层</h4>
|
|||
|
|
<ul>
|
|||
|
|
<li>右栏「排查步骤」头部新增 <span class="kbd">⛶ 全屏查看</span> 按钮（与折叠箭头并列）。</li>
|
|||
|
|
<li>点击打开<b>全屏浮层</b>，完整决策树以更大字号铺满视口，便于研读分支与定位当前节点。</li>
|
|||
|
|
<li>关闭（✕ / <span class="kbd">Esc</span>）后回到右栏「排查步骤」原状态，展开/收起态不丢失。</li>
|
|||
|
|
<li>设计取舍：仅浮层承载流程图（非整栏放大、非仅靠加宽），不影响 AI推荐/待办/复盘模块的常态布局。</li>
|
|||
|
|
</ul>
|
|||
|
|
|
|||
|
|
<h4>评审操作提示</h4>
|
|||
|
|
<ul>
|
|||
|
|
<li>顶栏「会话状态」开关：模拟<b>会话进行中 / 已结束</b>，验证复盘三模块（智能标注/质量反馈/知识共享）显隐。</li>
|
|||
|
|
<li>右下角「📋 原型说明」可随时回看本说明。</li>
|
|||
|
|
<li>右上角可切换深/浅色主题。</li>
|
|||
|
|
</ul>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<script>
|
|||
|
|
/* ========== 主题切换 ========== */
|
|||
|
|
function toggleTheme() {
|
|||
|
|
const body = document.body;
|
|||
|
|
const next = body.getAttribute('data-theme') === 'dark' ? 'light' : 'dark';
|
|||
|
|
body.setAttribute('data-theme', next);
|
|||
|
|
document.getElementById('themeIcon').textContent = next === 'dark' ? '☀️' : '🌙';
|
|||
|
|
document.getElementById('themeLabel').textContent = next === 'dark' ? '浅色' : '深色';
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* ========== 排查步骤面板折叠/展开 ========== */
|
|||
|
|
function toggleTsPanel() {
|
|||
|
|
document.getElementById('tsPanel').classList.toggle('collapsed');
|
|||
|
|
}
|
|||
|
|
/* ========== 决策树 展开/收起 ========== */
|
|||
|
|
function toggleTsFlow() {
|
|||
|
|
var fc = document.getElementById('tsFlowchart');
|
|||
|
|
var btn = document.getElementById('tsFlowBtn');
|
|||
|
|
var collapsed = fc.classList.toggle('collapsed-flow');
|
|||
|
|
btn.textContent = collapsed ? '▶ 展开完整排查决策树' : '▼ 收起完整排查决策树';
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* ========== 全屏流程图浮层 ========== */
|
|||
|
|
function openFlowFullscreen() {
|
|||
|
|
document.getElementById('flowFullscreen').classList.add('open');
|
|||
|
|
}
|
|||
|
|
function closeFlowFullscreen() {
|
|||
|
|
document.getElementById('flowFullscreen').classList.remove('open');
|
|||
|
|
}
|
|||
|
|
document.addEventListener('keydown', function(e) {
|
|||
|
|
if (e.key === 'Escape') {
|
|||
|
|
closeFlowFullscreen();
|
|||
|
|
closeProtoNote();
|
|||
|
|
}
|
|||
|
|
});
|
|||
|
|
|
|||
|
|
/* ========== 会话状态开关（验证「仅会话结束后显示」） ========== */
|
|||
|
|
function toggleSessionState() {
|
|||
|
|
var ended = document.body.classList.toggle('session-ended');
|
|||
|
|
var label = document.getElementById('sessionStateLabel');
|
|||
|
|
if (label) label.textContent = ended ? '会话已结束' : '会话进行中';
|
|||
|
|
if (ended) {
|
|||
|
|
var firstCard = document.querySelector('.post-session-card');
|
|||
|
|
if (firstCard && firstCard.scrollIntoView) {
|
|||
|
|
setTimeout(function(){ firstCard.scrollIntoView({ behavior: 'smooth', block: 'start' }); }, 60);
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* ========== 原型说明对话框 ========== */
|
|||
|
|
function openProtoNote() { document.getElementById('protoModal').classList.add('open'); }
|
|||
|
|
function closeProtoNote() { document.getElementById('protoModal').classList.remove('open'); }
|
|||
|
|
document.getElementById('protoModal').addEventListener('click', function(e) {
|
|||
|
|
if (e.target === this) closeProtoNote();
|
|||
|
|
});
|
|||
|
|
</script>
|
|||
|
|
|
|||
|
|
</body>
|
|||
|
|
</html>
|