63 lines
2.1 KiB
Plaintext
63 lines
2.1 KiB
Plaintext
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sequenceDiagram
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participant Browser as 坐席浏览器
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participant App as Vue3 App
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participant Store as Pinia Store
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participant API as Backend API
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participant DB as PostgreSQL
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Note over Browser,App: 页面加载
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Browser->>App: 挂载 Workspace.vue
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App->>Store: 初始化 conversationStore
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Store->>API: GET /api/conversations
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API->>DB: SELECT * FROM conversations WHERE status IN ('queued','serving') ORDER BY ...
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DB-->>API: 会话列表
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API-->>Store: 会话数据
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Store-->>App: 渲染会话列表
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loop 每3秒 setInterval
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App->>Store: pollConversations()
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Store->>API: GET /api/conversations?page=1&page_size=50
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API->>DB: SELECT ... (同上)
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DB-->>API: 最新会话列表
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API-->>Store: 最新数据
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alt 数据有变化
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Store->>Store: diff 比较，更新变化的会话
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Store-->>App: 触发响应式更新
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App->>App: 更新列表项标签/排序/未读数
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else 数据无变化
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Store-->>App: 无需更新
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end
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end
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Note over App: 用户点击某个会话
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App->>Store: selectConversation(id)
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Store->>API: GET /api/conversations/{id}/messages?limit=50
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API->>DB: SELECT * FROM messages WHERE conversation_id=... ORDER BY created_at
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DB-->>API: 消息列表
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API-->>Store: messages
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Store-->>App: 渲染对话区
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loop 选中会话的消息轮询
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App->>Store: pollMessages(conv_id)
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Store->>API: GET /api/conversations/{id}/messages?limit=20&before=latest_id
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API->>DB: SELECT ... WHERE created_at > latest
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DB-->>API: 新消息
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API-->>Store: 新消息列表
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alt 有新消息
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Store->>Store: 追加消息到列表
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Store-->>App: 滚动到底部，显示新消息
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end
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end
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Note over App: 坐席发送回复
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App->>Store: sendMessage(conv_id, content)
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Store->>API: POST /api/conversations/{id}/messages {content}
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API->>DB: INSERT INTO messages ...
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API-->>Store: 发送的消息对象
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Store->>Store: 追加到消息列表
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Store-->>App: 显示在对话区
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