595 lines
15 KiB
Vue
595 lines
15 KiB
Vue
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<!-- =============================================================================
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// 企微IT智能服务台 — H5用户端排查步骤交互组件
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// =============================================================================
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// 说明：与坐席端同构的排查步骤功能，用户可交互
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// 核心功能：
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// 1. 横向路径进度条（和坐席端一致的 done/current/pending 三态）
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// 2. 步骤节点：展示当前操作说明（图文指引）
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// 3. 决策节点：展示问答卡片，用户点击选项聚焦问题范围
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// 4. 坐席和用户同步看到当前路径和节点
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// 数据流：
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// 坐席推进步骤 → WebSocket 推送 → store 更新 → 本组件响应式渲染
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// 用户选择选项 → WebSocket 推送 → 坐席端同步看到用户的选择
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// ============================================================================= -->
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<template>
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<!-- 仅在有排查步骤时显示 -->
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<div v-if="steps.length > 0" class="ts-flow">
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<!-- ====== 路径进度条 ====== -->
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<div class="ts-flow__path">
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<div class="ts-flow__path-bar">
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<template v-for="(step, index) in steps" :key="index">
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<div
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class="ts-flow__step"
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:class="`ts-flow__step--${step.status}`"
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>
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<span
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class="ts-flow__dot"
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:class="`ts-flow__dot--${step.status}`"
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>
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<template v-if="step.status === 'done'">✓</template>
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<template v-else>{{ index + 1 }}</template>
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</span>
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<span class="ts-flow__label">{{ step.label }}</span>
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</div>
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<!-- 步骤间连接线 -->
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<span
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v-if="index < steps.length - 1"
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class="ts-flow__arrow"
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:class="{ 'ts-flow__arrow--active': step.status === 'done' }"
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>→</span>
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</template>
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</div>
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</div>
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<!-- ====== 交互卡片区域 ====== -->
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<div class="ts-flow__card">
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<!-- ===== 决策节点：问答交互卡片 ===== -->
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<template v-if="currentNode && currentNode.type === 'decision'">
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<div class="ts-flow__question">
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<div class="ts-flow__question-header">
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<span class="ts-flow__question-icon">❓</span>
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<span class="ts-flow__question-text">{{ currentNode.label }}</span>
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</div>
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<!-- 选项按钮 -->
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<div class="ts-flow__options">
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<button
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class="ts-flow__option ts-flow__option--yes"
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@click="handleOptionSelect('yes')"
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:disabled="optionSubmitting"
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>
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<span class="ts-flow__option-icon">✅</span>
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<span>{{ currentNode.yes_branch?.label || '是' }}</span>
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</button>
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<button
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class="ts-flow__option ts-flow__option--no"
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@click="handleOptionSelect('no')"
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:disabled="optionSubmitting"
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>
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<span class="ts-flow__option-icon">❌</span>
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<span>{{ currentNode.no_branch?.label || '否' }}</span>
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</button>
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</div>
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</div>
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</template>
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<!-- ===== 步骤节点：操作说明卡片 ===== -->
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<template v-else-if="currentNode && currentNode.type === 'step'">
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<div class="ts-flow__instruction">
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<div class="ts-flow__instruction-header">
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<span class="ts-flow__instruction-icon">📋</span>
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<span class="ts-flow__instruction-title">正在执行：{{ currentNode.label }}</span>
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</div>
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<!-- 步骤说明（如果有子节点，展示子步骤概要） -->
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<div v-if="currentNode.children && currentNode.children.length > 0" class="ts-flow__instruction-steps">
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<div
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v-for="(child, idx) in currentNode.children"
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:key="child.id"
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class="ts-flow__sub-step"
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:class="`ts-flow__sub-step--${child.status || 'pending'}`"
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>
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<span class="ts-flow__sub-dot">{{ idx + 1 }}</span>
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<span class="ts-flow__sub-label">{{ child.label }}</span>
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</div>
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</div>
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<!-- 提示文字 -->
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<div class="ts-flow__instruction-hint">
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<span>💡 请按坐席指引操作，完成后坐席会推进到下一步</span>
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</div>
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</div>
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</template>
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<!-- ===== 无当前节点：等待坐席启动 ===== -->
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<template v-else>
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<div class="ts-flow__waiting">
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<span class="ts-flow__waiting-icon">⏳</span>
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<span>坐席正在选择排查流程，请稍候...</span>
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</div>
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</template>
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<!-- ===== 底部同步状态 ===== -->
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<div class="ts-flow__sync-status">
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<span class="ts-flow__sync-dot"></span>
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<span>排查进度实时同步 · {{ templateName }}</span>
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</div>
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</div>
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</div>
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</template>
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<script setup lang="ts">
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/**
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* TroubleshootFlow 排查步骤交互组件
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*
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* 与坐席端 TroubleshootBar 同构但面向用户：
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* - 坐席端的决策树 → 用户端的问答卡片（用户点击选项）
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* - 坐席端的步骤路径 → 用户端的横向进度条
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* - 坐席端的流程图节点 → 用户端的操作说明卡片
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*
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* 交互流程：
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* 1. 坐席选择排查模板 → WebSocket 推送模板数据到 H5
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* 2. H5 展示第一个节点（通常是步骤节点）
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* 3. 遇到决策节点 → 展示问答卡片，用户点击选项
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* 4. 用户选择 → WebSocket 发送选择 → 后端更新流程状态
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* 5. 坐席和用户同步看到新的当前节点
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*/
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import { computed, ref } from 'vue'
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import { useConversationStore } from '@/stores/conversation'
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import type { FlowchartNode } from '@/api/troubleshooting'
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// TODO: 阶段二实现 WebSocket 时，从共享模块导入类型
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// 目前使用坐席端已有的 FlowchartNode 类型
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const store = useConversationStore()
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/** 用户选择选项时防重复提交 */
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const optionSubmitting = ref(false)
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/** 排查步骤列表（路径进度） — 从 store 获取 */
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const steps = computed(() => {
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return store.troubleshootingSteps || []
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})
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/** 排查模板名称 — 从 store 获取 */
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const templateName = computed(() => {
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return store.troubleshootingTemplateName || '排查中'
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})
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/** 当前活跃的流程图节点 — 从 store 获取 */
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const currentNode = computed<FlowchartNode | null>(() => {
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return store.troubleshootingCurrentNode || null
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})
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/**
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* 用户选择决策节点的选项
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*
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* @param option - 'yes' 或 'no'，对应 yes_branch / no_branch
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*
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* 流程：
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* 1. 本地更新状态（即时反馈）
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* 2. 通过 WebSocket 推送用户选择给坐席端
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* 3. 坐席端确认后，后端更新流程状态
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* 4. 双端同步新的当前节点
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*/
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function handleOptionSelect(option: 'yes' | 'no'): void {
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if (optionSubmitting.value) return
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optionSubmitting.value = true
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try {
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// 本地即时反馈：标记当前决策节点为 done
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if (currentNode.value) {
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currentNode.value.status = 'done'
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}
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// 确定下一个节点
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const nextNode = option === 'yes'
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? currentNode.value?.yes_branch
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: currentNode.value?.no_branch
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if (nextNode) {
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// 更新 store 中的当前节点
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store.troubleshootingCurrentNode = nextNode
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nextNode.status = 'current'
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// 如果下一个节点是步骤节点，更新路径进度
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if (nextNode.type === 'step') {
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updatePathSteps(nextNode)
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}
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}
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// TODO: 阶段二 — 通过 WebSocket 发送用户选择
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// websocket.send({
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// type: 'troubleshooting_choice',
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// conversation_id: store.currentConversation?.conversation_id,
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// node_id: currentNode.value?.id,
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// choice: option,
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// })
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console.log('[TroubleshootFlow] 用户选择:', option, '下一节点:', nextNode?.label)
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} finally {
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// 延迟重置，防止快速重复点击
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setTimeout(() => {
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optionSubmitting.value = false
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}, 500)
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}
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}
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/**
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* 更新路径步骤状态
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* 根据当前节点找到对应的路径步骤，更新为 current
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*/
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function updatePathSteps(activeNode: FlowchartNode): void {
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const currentSteps = store.troubleshootingSteps
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if (!currentSteps || currentSteps.length === 0) return
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// 在路径步骤中查找匹配当前节点的标签
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const matchedIndex = currentSteps.findIndex(s => s.label === activeNode.label)
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if (matchedIndex >= 0) {
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// 更新所有步骤状态
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const updated = currentSteps.map((step, i) => ({
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...step,
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status: i < matchedIndex ? 'done' as const
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: i === matchedIndex ? 'current' as const
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: 'pending' as const,
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}))
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store.troubleshootingSteps = updated
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}
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}
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</script>
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<style scoped>
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/* ===== 主容器 ===== */
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.ts-flow {
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margin: 8px 0;
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}
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/* ===== 路径进度条 ===== */
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.ts-flow__path {
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padding: 10px 14px;
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background: var(--bg-secondary);
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border: 1px solid var(--border-color);
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border-radius: 12px 12px 0 0;
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}
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.ts-flow__path-bar {
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display: flex;
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align-items: center;
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gap: 2px;
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overflow-x: auto;
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padding-bottom: 4px;
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-webkit-overflow-scrolling: touch;
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}
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.ts-flow__path-bar::-webkit-scrollbar {
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height: 2px;
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}
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.ts-flow__path-bar::-webkit-scrollbar-thumb {
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background: var(--border-color);
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border-radius: 1px;
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}
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/* 单个步骤 */
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.ts-flow__step {
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display: flex;
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align-items: center;
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gap: 4px;
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white-space: nowrap;
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flex-shrink: 0;
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}
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/* 步骤圆点 */
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.ts-flow__dot {
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width: 22px;
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height: 22px;
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border-radius: 50%;
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display: flex;
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align-items: center;
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justify-content: center;
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font-size: 10px;
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font-weight: 700;
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flex-shrink: 0;
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}
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/* 已完成步骤 */
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.ts-flow__dot--done {
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background: #22c55e;
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color: #fff;
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}
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.ts-flow__step--done .ts-flow__label {
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color: var(--text-tertiary);
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text-decoration: line-through;
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}
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/* 当前步骤 — 脉冲动画 */
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.ts-flow__dot--current {
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background: var(--accent);
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color: #fff;
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box-shadow: 0 0 0 3px var(--accent-soft);
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animation: ts-dot-pulse 2s ease-in-out infinite;
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}
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.ts-flow__step--current .ts-flow__label {
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color: var(--accent);
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font-weight: 600;
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}
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/* 待处理步骤 */
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.ts-flow__dot--pending {
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background: var(--bg-tertiary);
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color: var(--text-tertiary);
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border: 1px solid var(--border-color);
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}
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.ts-flow__step--pending .ts-flow__label {
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color: var(--text-tertiary);
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}
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/* 步骤标签 */
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.ts-flow__label {
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font-size: 11px;
|
|||
|
|
color: var(--text-secondary);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* 步骤间箭头 */
|
|||
|
|
.ts-flow__arrow {
|
|||
|
|
color: var(--text-tertiary);
|
|||
|
|
font-size: 10px;
|
|||
|
|
flex-shrink: 0;
|
|||
|
|
padding: 0 2px;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__arrow--active {
|
|||
|
|
color: #22c55e;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* ===== 交互卡片区域 ===== */
|
|||
|
|
.ts-flow__card {
|
|||
|
|
background: var(--bg-secondary);
|
|||
|
|
border: 1px solid var(--border-color);
|
|||
|
|
border-top: none;
|
|||
|
|
border-radius: 0 0 12px 12px;
|
|||
|
|
padding: 14px;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* ===== 决策节点：问答交互 ===== */
|
|||
|
|
.ts-flow__question {
|
|||
|
|
/* 问答卡片 */
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__question-header {
|
|||
|
|
display: flex;
|
|||
|
|
align-items: flex-start;
|
|||
|
|
gap: 8px;
|
|||
|
|
margin-bottom: 12px;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__question-icon {
|
|||
|
|
font-size: 18px;
|
|||
|
|
flex-shrink: 0;
|
|||
|
|
margin-top: 1px;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__question-text {
|
|||
|
|
font-size: 15px;
|
|||
|
|
font-weight: 600;
|
|||
|
|
color: var(--text-primary);
|
|||
|
|
line-height: 1.5;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* 选项按钮容器 */
|
|||
|
|
.ts-flow__options {
|
|||
|
|
display: flex;
|
|||
|
|
gap: 10px;
|
|||
|
|
margin-top: 4px;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* 选项按钮 */
|
|||
|
|
.ts-flow__option {
|
|||
|
|
flex: 1;
|
|||
|
|
display: flex;
|
|||
|
|
align-items: center;
|
|||
|
|
justify-content: center;
|
|||
|
|
gap: 6px;
|
|||
|
|
padding: 12px 16px;
|
|||
|
|
border-radius: 10px;
|
|||
|
|
border: 2px solid var(--border-color);
|
|||
|
|
background: var(--bg-primary);
|
|||
|
|
color: var(--text-primary);
|
|||
|
|
font-size: 14px;
|
|||
|
|
font-weight: 600;
|
|||
|
|
cursor: pointer;
|
|||
|
|
transition: all 0.2s;
|
|||
|
|
font-family: inherit;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__option:active {
|
|||
|
|
transform: scale(0.97);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__option:disabled {
|
|||
|
|
opacity: 0.5;
|
|||
|
|
cursor: not-allowed;
|
|||
|
|
transform: none;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* "是"选项 — 绿色主题 */
|
|||
|
|
.ts-flow__option--yes {
|
|||
|
|
border-color: rgba(34, 197, 94, 0.3);
|
|||
|
|
background: rgba(34, 197, 94, 0.06);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__option--yes:active:not(:disabled) {
|
|||
|
|
background: rgba(34, 197, 94, 0.15);
|
|||
|
|
border-color: #22c55e;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* "否"选项 — 红色主题 */
|
|||
|
|
.ts-flow__option--no {
|
|||
|
|
border-color: rgba(239, 68, 68, 0.3);
|
|||
|
|
background: rgba(239, 68, 68, 0.06);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__option--no:active:not(:disabled) {
|
|||
|
|
background: rgba(239, 68, 68, 0.15);
|
|||
|
|
border-color: #ef4444;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__option-icon {
|
|||
|
|
font-size: 16px;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* ===== 步骤节点：操作说明 ===== */
|
|||
|
|
.ts-flow__instruction {
|
|||
|
|
/* 操作说明卡片 */
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__instruction-header {
|
|||
|
|
display: flex;
|
|||
|
|
align-items: center;
|
|||
|
|
gap: 8px;
|
|||
|
|
margin-bottom: 10px;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__instruction-icon {
|
|||
|
|
font-size: 16px;
|
|||
|
|
flex-shrink: 0;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__instruction-title {
|
|||
|
|
font-size: 14px;
|
|||
|
|
font-weight: 600;
|
|||
|
|
color: var(--accent);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* 子步骤列表 */
|
|||
|
|
.ts-flow__instruction-steps {
|
|||
|
|
display: flex;
|
|||
|
|
flex-direction: column;
|
|||
|
|
gap: 6px;
|
|||
|
|
margin: 10px 0;
|
|||
|
|
padding-left: 4px;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__sub-step {
|
|||
|
|
display: flex;
|
|||
|
|
align-items: center;
|
|||
|
|
gap: 8px;
|
|||
|
|
font-size: 13px;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__sub-dot {
|
|||
|
|
width: 20px;
|
|||
|
|
height: 20px;
|
|||
|
|
border-radius: 50%;
|
|||
|
|
display: flex;
|
|||
|
|
align-items: center;
|
|||
|
|
justify-content: center;
|
|||
|
|
font-size: 10px;
|
|||
|
|
font-weight: 700;
|
|||
|
|
flex-shrink: 0;
|
|||
|
|
background: var(--bg-tertiary);
|
|||
|
|
color: var(--text-tertiary);
|
|||
|
|
border: 1px solid var(--border-color);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__sub-step--done .ts-flow__sub-dot {
|
|||
|
|
background: #22c55e;
|
|||
|
|
color: #fff;
|
|||
|
|
border-color: #22c55e;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__sub-step--done .ts-flow__sub-label {
|
|||
|
|
color: var(--text-tertiary);
|
|||
|
|
text-decoration: line-through;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__sub-step--current .ts-flow__sub-dot {
|
|||
|
|
background: var(--accent);
|
|||
|
|
color: #fff;
|
|||
|
|
border-color: var(--accent);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__sub-step--current .ts-flow__sub-label {
|
|||
|
|
color: var(--accent);
|
|||
|
|
font-weight: 600;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__sub-label {
|
|||
|
|
color: var(--text-secondary);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* 操作提示 */
|
|||
|
|
.ts-flow__instruction-hint {
|
|||
|
|
margin-top: 10px;
|
|||
|
|
padding: 8px 10px;
|
|||
|
|
background: var(--accent-soft);
|
|||
|
|
border-radius: 8px;
|
|||
|
|
font-size: 12px;
|
|||
|
|
color: var(--accent);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* ===== 等待状态 ===== */
|
|||
|
|
.ts-flow__waiting {
|
|||
|
|
display: flex;
|
|||
|
|
align-items: center;
|
|||
|
|
gap: 8px;
|
|||
|
|
padding: 8px 0;
|
|||
|
|
font-size: 13px;
|
|||
|
|
color: var(--text-tertiary);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__waiting-icon {
|
|||
|
|
font-size: 16px;
|
|||
|
|
animation: ts-waiting 1.5s ease-in-out infinite;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* ===== 底部同步状态 ===== */
|
|||
|
|
.ts-flow__sync-status {
|
|||
|
|
display: flex;
|
|||
|
|
align-items: center;
|
|||
|
|
gap: 6px;
|
|||
|
|
margin-top: 10px;
|
|||
|
|
padding-top: 8px;
|
|||
|
|
border-top: 1px solid var(--border-color);
|
|||
|
|
font-size: 11px;
|
|||
|
|
color: var(--text-tertiary);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
.ts-flow__sync-dot {
|
|||
|
|
width: 6px;
|
|||
|
|
height: 6px;
|
|||
|
|
border-radius: 50%;
|
|||
|
|
background: #22c55e;
|
|||
|
|
animation: ts-sync-blink 3s ease-in-out infinite;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* ===== 动画 ===== */
|
|||
|
|
@keyframes ts-dot-pulse {
|
|||
|
|
0%, 100% {
|
|||
|
|
box-shadow: 0 0 0 3px var(--accent-soft);
|
|||
|
|
}
|
|||
|
|
50% {
|
|||
|
|
box-shadow: 0 0 0 6px var(--accent-soft);
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
@keyframes ts-sync-blink {
|
|||
|
|
0%, 100% {
|
|||
|
|
opacity: 1;
|
|||
|
|
}
|
|||
|
|
50% {
|
|||
|
|
opacity: 0.3;
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
@keyframes ts-waiting {
|
|||
|
|
0%, 100% {
|
|||
|
|
opacity: 1;
|
|||
|
|
}
|
|||
|
|
50% {
|
|||
|
|
opacity: 0.4;
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
</style>
|