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wecom_it_smart_desk/docs/02-技术文档/技术架构/复杂场景重构-类图.mermaid
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# 复杂场景重构第一阶段 — 类图
> **关联文档**: `复杂场景重构第一阶段-架构设计.md` §3
---
```mermaid
classDiagram
direction TB
%% ==================== 数据模型层 ====================
namespace Models {
class AutoSession {
+String id
+String conversation_id
+String employee_id
+String agent_id
+String scenario_key
+String status
+String mode
+Float confidence
+JSON intent
+String current_action_id
+String title
+DateTime auto_close_at
+DateTime paused_at
+DateTime resolved_at
+String closed_by
+JSON meta
+DateTime created_at
+DateTime updated_at
}
class AutoAction {
+String id
+String session_id
+Integer action_index
+String action_type
+String adapter
+String risk_level
+String title
+String description
+String status
+JSON payload
+JSON result
+String error
+String approved_by
+DateTime approved_at
}
class InformationItem {
+String id
+String session_id
+String name
+String value
+JSON modifiers
+Boolean is_filled
+Boolean is_locked
+Integer version
+JSON update_history
+DateTime created_at
+DateTime updated_at
}
class ApprovalTicket {
+String id
+String action_id
+String session_id
+String approver_id
+String channel
+String status
+String reason
+String decision_note
+DateTime decided_at
}
class ScenarioConfig {
+String id
+String scenario_key
+String name
+String description
+Boolean enabled
+JSON trigger_conditions
+JSON actions
+JSON approval_strategy
+String current_version_id
}
}
%% ==================== 服务层 ====================
namespace Services {
class IntentRouter {
-db: AsyncSession
-audit: Any
+detect(description: str, employee_id: str) Dict
+detect_global_intent(text: str) Dict
-_keyword_fallback_global(text: str) Dict
}
class DifyClient {
-base_url: str
-api_key: str
-timeout: float
+detect_intent(description: str, employee_id: str) Dict
-_parse_intent(answer: str) Dict
-_parse_global_intent(answer: str) Dict
-_fallback_intent(description: str) Dict
-_fallback_global_intent(text: str) Dict
+test_connection() Dict
}
class AutoSessionService {
-db: AsyncSession
-redis: Any
-audit: Any
+create_session(...) AutoSession
+get_session(session_id) AutoSession
+list_sessions(...) List
+start(session_id) void
+pause_session(session_id, reason) AutoSession
+resume_session(employee_id, session_id) dict
+list_paused_sessions(employee_id) List
+correct_info(session_id, field, new_value) InformationItem
+supplement_info(session_id, field, value) InformationItem
+agent_resume(session_id, agent_id) AutoSession
+agent_close(session_id, agent_id) AutoSession
+takeover(session_id, agent_id) AutoSession
+resolve_feedback(session_id, satisfied) AutoSession
-_build_resume_point(session) dict
-_save_resume_point(session, snapshot) void
-_load_resume_point(session_id) dict
}
class InformationItemService {
-db: AsyncSession
-redis: Any
+create_item(session_id, name, value, modifiers) InformationItem
+get_items(session_id) List~InformationItem~
+get_item(session_id, name) InformationItem
+correct_value(session_id, name, new_value) InformationItem
+supplement_value(session_id, name, value) InformationItem
+lock_items_for_action(session_id, action_id) void
+check_downstream_impact(session_id, field) bool
+get_pending_required_items(session_id) List~str~
}
class ActionExecutor {
-db: AsyncSession
-redis: Any
-audit: Any
-approval: ApprovalService
-rollback: RollbackService
+run(session_id) void
+resume(session_id, action_id, decision) void
-_do_execute(session, action, mapping, clients) void
-_on_action_failed(session, action, exc) void
-_finish_success(session) void
}
class TimeoutCleaner {
-db_factory: async_sessionmaker
-redis: Any
+run_once() int
+run_scheduled(interval: int) void
-_scan_and_close() int
-_notify_timeout(session_id) void
}
class ProgressPublisher {
+publish_progress(session_id, step, message) void
+publish_action_required(session_id, action, ticket) void
+publish_resolved(session_id, summary) void
+publish_takeover(session_id, reason) void
+publish_error(session_id, code, message) void
+publish_paused(session_id, title, paused_at, hint) void
+publish_resumed(session_id, title, resumed_at, step) void
+publish_timeout_closed(session_id, closed_at, reason) void
+publish_info_corrected(session_id, field, old, new, ver) void
+publish_info_supplemented(session_id, field, supp, new) void
-_publish(event_type, session_id, data) void
}
}
%% ==================== Schema 层 ====================
namespace Schemas {
class GlobalIntentResult {
+Optional~str~ global_intent
+Optional~str~ scenario_key
+float confidence
+Optional~str~ corrected_field
+Optional~str~ old_value
+Optional~str~ new_value
+Optional~str~ supplement_field
+Optional~str~ supplement_value
+str raw
+str error
}
class PauseRequest {
+Optional~str~ reason
}
class ResumeRequest {
+Optional~str~ session_id
}
class CorrectRequest {
+str field
+str new_value
+Optional~str~ old_value
}
class SupplementRequest {
+str field
+str value
}
class InformationItemResponse {
+str id
+str session_id
+str name
+str value
+List~str~ modifiers
+bool is_filled
+bool is_locked
+int version
+List~dict~ update_history
+Optional~str~ updated_at
}
class ResumePointResponse {
+str session_id
+str title
+Optional~str~ scenario_key
+str current_step
+Optional~str~ paused_at
+List~str~ pending_items
+List~InformationItemResponse~ info_items
}
class PausedSessionItem {
+str session_id
+str title
+Optional~str~ scenario_key
+Optional~str~ paused_at
+str paused_duration
}
}
%% ==================== 关系 ====================
AutoSession "1" --> "*" InformationItem : session_id 关联
AutoSession "1" --> "*" AutoAction : session_id 关联
AutoSession "1" --> "*" ApprovalTicket : session_id 关联
ScenarioConfig --> AutoSession : scenario_key 匹配
AutoSessionService --> AutoSession : 管理生命周期
AutoSessionService --> InformationItemService : 委托信息项操作
AutoSessionService --> IntentRouter : 使用意图识别
AutoSessionService --> ActionExecutor : 调用续行执行
AutoSessionService --> ProgressPublisher : 推送事件
IntentRouter --> DifyClient : 调用 Dify 识别
InformationItemService --> InformationItem : CRUD
TimeoutCleaner --> AutoSessionService : 调用 auto_close
TimeoutCleaner --> ProgressPublisher : 推送超时事件
ProgressPublisher --> AutoSession : 推送状态变更
InformationItemResponse ..> InformationItem : 序列化
ResumePointResponse ..> InformationItemResponse : 包含
GlobalIntentResult ..> IntentRouter : 返回类型
```