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wecom_it_smart_desk/docs/01-产品文档/04-坐席工作台/原型-REQ-坐席-003-群聊双模式-v1.0.html
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<!DOCTYPE html>
<html lang="zh-CN">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>坐席端 - 群聊参与者展开/缩略双模式原型</title>
<style>
* { margin: 0; padding: 0; box-sizing: border-box; }
body {
font-family: -apple-system, 'PingFang SC', 'Helvetica Neue', sans-serif;
background: #f0f2f5;
min-height: 100vh;
display: flex;
}
/* === 左侧会话列表(模拟) === */
.sidebar {
width: 280px;
background: #fff;
border-right: 1px solid #e8e8e8;
display: flex;
flex-direction: column;
}
.sidebar-header {
height: 56px;
display: flex;
align-items: center;
padding: 0 20px;
border-bottom: 1px solid #f0f0f0;
font-size: 16px;
font-weight: 600;
color: #333;
}
.conv-item {
padding: 12px 20px;
border-bottom: 1px solid #f5f5f5;
cursor: pointer;
display: flex;
align-items: center;
gap: 12px;
}
.conv-item:hover { background: #f5f5f5; }
.conv-item.active { background: #e6f7ff; border-left: 3px solid #07C160; }
.conv-avatar {
width: 40px; height: 40px; border-radius: 4px;
background: #ccc; flex-shrink: 0;
display: flex; align-items: center; justify-content: center;
color: #fff; font-size: 16px;
}
.conv-info { flex: 1; min-width: 0; }
.conv-name { font-size: 14px; color: #333; font-weight: 500; }
.conv-preview { font-size: 12px; color: #999; margin-top: 4px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
/* === 右侧聊天区域 === */
.chat-area {
flex: 1;
display: flex;
flex-direction: column;
background: #f5f5f5;
min-width: 0;
}
.chat-header {
height: 56px;
background: #fff;
border-bottom: 1px solid #e8e8e8;
display: flex;
align-items: center;
padding: 0 20px;
gap: 12px;
}
.chat-title { font-size: 16px; font-weight: 600; color: #333; }
.chat-subtitle { font-size: 12px; color: #999; }
/* === 参与者缩略条 === */
.participant-bar {
display: flex;
align-items: center;
gap: 8px;
padding: 6px 20px;
background: #fafafa;
border-bottom: 1px solid #f0f0f0;
cursor: pointer;
transition: background 0.2s;
}
.participant-bar:hover { background: #f0f0f0; }
.bar-avatars {
display: flex;
align-items: center;
}
/* 头像基础样式 */
.avatar {
width: 20px;
height: 20px;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
font-size: 9px;
font-weight: 600;
color: #fff;
flex-shrink: 0;
border: 1.5px solid transparent;
background-size: cover;
background-position: center;
}
.avatar + .avatar { margin-left: -4px; }
/* 角色边框色 */
.avatar.role-primary { border-color: #3b82f6; }
.avatar.role-collaborator { border-color: #07C160; }
.avatar.role-owner { border-color: #FF9800; }
.avatar.role-invitee { border-color: transparent; }
/* 自己高亮环 */
.avatar.is-self {
box-shadow: 0 0 0 2px #07C160;
transform: scale(1.1);
z-index: 10;
}
/* 超员 +N */
.avatar-more {
width: 20px;
height: 20px;
border-radius: 50%;
background: #e0e0e0;
color: #666;
font-size: 8px;
display: flex;
align-items: center;
justify-content: center;
margin-left: -4px;
border: 1.5px solid #fff;
flex-shrink: 0;
}
/* 待加入红点 */
.avatar-wrap { position: relative; display: inline-flex; }
.pending-dot {
position: absolute;
top: -1px;
right: -1px;
width: 6px;
height: 6px;
border-radius: 50%;
background: #ee0a24;
border: 1px solid #fff;
}
.bar-label {
font-size: 12px;
color: #666;
margin-left: 4px;
display: flex;
align-items: center;
gap: 4px;
}
.bar-expand-icon {
font-size: 10px;
transition: transform 0.2s;
}
.bar-expand-icon.expanded { transform: rotate(180deg); }
/* === 就地展开面板 === */
.expanded-panel {
max-height: 0;
overflow: hidden;
transition: max-height 0.2s ease, opacity 0.2s ease;
opacity: 0;
background: #fff;
border-bottom: 1px solid #e8e8e8;
}
.expanded-panel.show {
max-height: 150px;
overflow-y: auto;
opacity: 1;
}
.expanded-panel-inner {
padding: 8px 20px;
}
/* 参与者列表项 */
.participant-item {
display: flex;
align-items: center;
gap: 10px;
padding: 6px 0;
}
.participant-item:hover { background: #f9f9f9; }
.participant-item .avatar-md {
width: 24px;
height: 24px;
font-size: 11px;
border-width: 1.5px;
}
.participant-info {
flex: 1;
min-width: 0;
display: flex;
align-items: center;
gap: 8px;
}
.participant-name {
font-size: 13px;
color: #333;
font-weight: 500;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
max-width: 120px;
}
/* 角色标签 */
.role-tag {
font-size: 10px;
padding: 1px 5px;
border-radius: 3px;
font-weight: 500;
}
.role-tag.primary { background: #3b82f6; color: #fff; }
.role-tag.collaborator { background: #07C160; color: #fff; }
.role-tag.owner { background: #FF9800; color: #fff; }
.role-tag.invitee { background: #f0f0f0; color: #666; }
.participant-dept {
font-size: 11px;
color: #999;
}
/* 移除图标 */
.remove-icon {
width: 20px;
height: 20px;
display: flex;
align-items: center;
justify-content: center;
color: #ee0a24;
cursor: pointer;
font-size: 14px;
border-radius: 4px;
opacity: 0;
transition: opacity 0.15s;
}
.participant-item:hover .remove-icon { opacity: 1; }
.remove-icon:hover { background: #fee; }
/* 消息列表区域 */
.message-list {
flex: 1;
overflow-y: auto;
padding: 16px 20px;
min-height: 200px;
}
.message-item {
display: flex;
margin-bottom: 16px;
gap: 10px;
}
.msg-avatar {
width: 32px; height: 32px; border-radius: 4px;
flex-shrink: 0; display: flex; align-items: center; justify-content: center;
font-size: 13px; color: #fff;
}
.msg-content { max-width: 60%; }
.msg-name { font-size: 11px; color: #999; margin-bottom: 2px; }
.msg-bubble {
background: #fff; padding: 8px 12px; border-radius: 0 8px 8px 8px;
font-size: 13px; color: #333; display: inline-block;
}
/* 底部输入区 */
.input-area {
height: 120px;
background: #fff;
border-top: 1px solid #e8e8e8;
padding: 12px 20px;
display: flex;
flex-direction: column;
gap: 8px;
}
.input-toolbar {
display: flex;
gap: 8px;
}
.input-toolbar button {
font-size: 12px;
color: #666;
background: #f5f5f5;
border: none;
border-radius: 4px;
padding: 4px 10px;
cursor: pointer;
}
.input-textbox {
flex: 1;
height: 60px;
border: 1px solid #e0e0e0;
border-radius: 4px;
padding: 8px;
font-size: 13px;
resize: none;
outline: none;
}
.input-textbox:focus { border-color: #07C160; }
/* 控制面板 */
.control-panel {
position: fixed;
top: 10px;
right: 10px;
z-index: 200;
background: rgba(0,0,0,0.8);
border-radius: 8px;
padding: 8px;
display: flex;
flex-direction: column;
gap: 6px;
}
.control-panel button {
font-size: 12px;
color: #fff;
background: #07C160;
border: none;
border-radius: 4px;
padding: 4px 10px;
cursor: pointer;
white-space: nowrap;
}
.control-panel button:hover { opacity: 0.85; }
.control-panel .info {
font-size: 11px;
color: #aaa;
padding: 2px 4px;
}
/* P1: expandedStateMap 按会话ID记忆 */
.panel-section-title {
font-size: 11px;
color: #999;
padding: 4px 0 2px;
font-weight: 500;
}
</style>
</head>
<body>
<div class="control-panel">
<button onclick="toggleExpand()">点击缩略条展开/收起</button>
<button onclick="toggleScene()">切换场景(3人/7人/10人)</button>
<div class="info" id="sceneInfo">场景: 3人</div>
</div>
<!-- 左侧会话列表 -->
<div class="sidebar">
<div class="sidebar-header">会话列表</div>
<div class="conv-item active">
<div class="conv-avatar" style="background:#FF9800"></div>
<div class="conv-info">
<div class="conv-name">李四 · 网络故障</div>
<div class="conv-preview">王五: 我看了一下交换机日志...</div>
</div>
</div>
<div class="conv-item">
<div class="conv-avatar" style="background:#3b82f6"></div>
<div class="conv-info">
<div class="conv-name">陈六 · 电脑蓝屏</div>
<div class="conv-preview">已重启,问题解决</div>
</div>
</div>
<div class="conv-item">
<div class="conv-avatar" style="background:#07C160"></div>
<div class="conv-info">
<div class="conv-name">周九 · 打印机问题</div>
<div class="conv-preview">好的,我来看看</div>
</div>
</div>
</div>
<!-- 右侧聊天区域 -->
<div class="chat-area">
<div class="chat-header">
<span class="chat-title">李四 · 网络故障</span>
<span class="chat-subtitle" id="convStatus">3人参与</span>
</div>
<!-- 参与者缩略条 -->
<div class="participant-bar" onclick="toggleExpand()" id="bar">
<div class="bar-avatars" id="barAvatars"></div>
<span class="bar-label" id="barLabel">
<span id="barText">3位参与者</span>
<span class="bar-expand-icon" id="expandIcon"></span>
</span>
</div>
<!-- 就地展开面板 -->
<div class="expanded-panel" id="panel">
<div class="expanded-panel-inner" id="panelBody"></div>
</div>
<!-- 消息列表 -->
<div class="message-list">
<div class="message-item">
<div class="msg-avatar" style="background:#3b82f6"></div>
<div class="msg-content">
<div class="msg-name">张明(主责坐席)</div>
<div class="msg-bubble">您好,网络问题我来协助处理。已邀请网络组同事加入。</div>
</div>
</div>
<div class="message-item">
<div class="msg-avatar" style="background:#FF9800"></div>
<div class="msg-content">
<div class="msg-name">李四(发起人)</div>
<div class="msg-bubble">好的谢谢,我们网段的电脑都上不了网</div>
</div>
</div>
<div class="message-item">
<div class="msg-avatar" style="background:#07C160"></div>
<div class="msg-content">
<div class="msg-name">王五(被邀请人)</div>
<div class="msg-bubble">交换机端口有异常告警,正在排查中</div>
</div>
</div>
</div>
<!-- 底部输入区 -->
<div class="input-area">
<div class="input-toolbar">
<button>快速回复</button>
<button>转接</button>
<button>邀请</button>
<button>摇人</button>
</div>
<textarea class="input-textbox" placeholder="输入回复内容..."></textarea>
</div>
</div>
<script>
// 角色配置
const ROLE_COLORS = {
primary_agent: '#3b82f6',
collaborator: '#07C160',
owner: '#FF9800',
invitee: 'transparent'
};
const ROLE_LABELS = {
primary_agent: '主责',
collaborator: '协作',
owner: '发起人',
invitee: '被邀请'
};
const ROLE_BG = {
primary_agent: '#3b82f6',
collaborator: '#07C160',
owner: '#FF9800',
invitee: '#bbb'
};
const MAX_AVATARS = 6; // 坐席端超员阈值
const CURRENT_AGENT_ID = '1'; // 当前坐席 = 张明(主责)
// 场景数据
const scenes = [
// 3人场景
[
{ id: '1', name: '张明', avatar: '', dept: 'IT支持组', role: 'primary_agent', joined: true, isSelf: true, joinedAt: '2026-07-10T10:00:00' },
{ id: '2', name: '李四', avatar: '', dept: '财务部', role: 'owner', joined: true, isSelf: false, joinedAt: '2026-07-10T10:01:00' },
{ id: '3', name: '王五', avatar: '', dept: '网络运维组', role: 'invitee', joined: true, isSelf: false, joinedAt: '2026-07-10T10:05:00' }
],
// 7人场景
[
{ id: '1', name: '张明', avatar: '', dept: 'IT支持组', role: 'primary_agent', joined: true, isSelf: true, joinedAt: '2026-07-10T10:00:00' },
{ id: '2', name: '李四', avatar: '', dept: '财务部', role: 'owner', joined: true, isSelf: false, joinedAt: '2026-07-10T10:01:00' },
{ id: '10', name: '陈十', avatar: '', dept: 'IT支持组', role: 'collaborator', joined: true, isSelf: false, joinedAt: '2026-07-10T10:02:00' },
{ id: '3', name: '王五', avatar: '', dept: '网络运维组', role: 'invitee', joined: true, isSelf: false, joinedAt: '2026-07-10T10:05:00' },
{ id: '4', name: '赵六', avatar: '', dept: '系统组', role: 'invitee', joined: true, isSelf: false, joinedAt: '2026-07-10T10:06:00' },
{ id: '5', name: '钱七', avatar: '', dept: '安全组', role: 'invitee', joined: false, isSelf: false, joinedAt: null },
{ id: '6', name: '孙八', avatar: '', dept: '桌面组', role: 'invitee', joined: true, isSelf: false, joinedAt: '2026-07-10T10:08:00' }
],
// 10人场景(超员)
[
{ id: '1', name: '张明', avatar: '', dept: 'IT支持组', role: 'primary_agent', joined: true, isSelf: true, joinedAt: '2026-07-10T10:00:00' },
{ id: '2', name: '李四', avatar: '', dept: '财务部', role: 'owner', joined: true, isSelf: false, joinedAt: '2026-07-10T10:01:00' },
{ id: '10', name: '陈十', avatar: '', dept: 'IT支持组', role: 'collaborator', joined: true, isSelf: false, joinedAt: '2026-07-10T10:02:00' },
{ id: '11', name: '郑十一', avatar: '', dept: '运维组', role: 'collaborator', joined: true, isSelf: false, joinedAt: '2026-07-10T10:03:00' },
{ id: '3', name: '王五', avatar: '', dept: '网络运维组', role: 'invitee', joined: true, isSelf: false, joinedAt: '2026-07-10T10:05:00' },
{ id: '4', name: '赵六', avatar: '', dept: '系统组', role: 'invitee', joined: true, isSelf: false, joinedAt: '2026-07-10T10:06:00' },
{ id: '5', name: '钱七', avatar: '', dept: '安全组', role: 'invitee', joined: false, isSelf: false, joinedAt: null },
{ id: '6', name: '孙八', avatar: '', dept: '桌面组', role: 'invitee', joined: true, isSelf: false, joinedAt: '2026-07-10T10:08:00' },
{ id: '7', name: '周九', avatar: '', dept: '数据库组', role: 'invitee', joined: true, isSelf: false, joinedAt: '2026-07-10T10:09:00' },
{ id: '8', name: '吴十', avatar: '', dept: '中间件组', role: 'invitee', joined: false, isSelf: false, joinedAt: null }
]
];
let currentScene = 0;
let participants = [];
let isExpanded = false;
// P1: expandedStateMap 按会话ID记忆展开状态
const expandedStateMap = {};
function getLastChar(name) {
return name ? name.charAt(name.length - 1) : '?';
}
function sortParticipants(list) {
// 排列:主责 → 发起人 → 协作坐席 → 被邀请人(按joinedAt, 已加入在前)
return [...list].sort((a, b) => {
const order = { primary_agent: 0, owner: 1, collaborator: 2, invitee: 3 };
if (order[a.role] !== order[b.role]) return order[a.role] - order[b.role];
// 已加入在前
if (a.joined !== b.joined) return a.joined ? -1 : 1;
if (a.joinedAt && b.joinedAt) return new Date(a.joinedAt) - new Date(b.joinedAt);
return 0;
});
}
function renderBar() {
const container = document.getElementById('barAvatars');
const text = document.getElementById('barText');
const status = document.getElementById('convStatus');
container.innerHTML = '';
const sorted = sortParticipants(participants);
const showCount = Math.min(sorted.length, MAX_AVATARS);
const hasPending = sorted.some(p => !p.joined);
for (let i = 0; i < showCount; i++) {
const p = sorted[i];
const wrap = document.createElement('div');
wrap.className = 'avatar-wrap';
const av = document.createElement('div');
av.className = `avatar role-${p.role}`;
if (p.isSelf) av.classList.add('is-self');
av.style.background = ROLE_BG[p.role];
av.textContent = getLastChar(p.name);
if (!p.joined) {
const dot = document.createElement('div');
dot.className = 'pending-dot';
wrap.appendChild(dot);
}
wrap.appendChild(av);
container.appendChild(wrap);
}
if (sorted.length > MAX_AVATARS) {
const more = document.createElement('div');
more.className = 'avatar-more';
more.textContent = `+${sorted.length - MAX_AVATARS}`;
container.appendChild(more);
}
text.textContent = `${participants.length}位参与者${hasPending ? ' · 有待加入' : ''}`;
status.textContent = `${participants.length}人参与`;
}
function renderPanel() {
const body = document.getElementById('panelBody');
body.innerHTML = '';
const sorted = sortParticipants(participants);
const isPrimaryAgent = participants.some(p => p.id === CURRENT_AGENT_ID && p.role === 'primary_agent');
sorted.forEach(p => {
const item = document.createElement('div');
item.className = 'participant-item';
const av = document.createElement('div');
av.className = `avatar avatar-md role-${p.role}`;
if (p.isSelf) av.classList.add('is-self');
av.style.background = ROLE_BG[p.role];
av.textContent = getLastChar(p.name);
const info = document.createElement('div');
info.className = 'participant-info';
const name = document.createElement('span');
name.className = 'participant-name';
name.textContent = p.name + (p.isSelf ? '(我)' : '');
name.title = p.name; // P1: tooltip仅截断时显示
info.appendChild(name);
const tag = document.createElement('span');
tag.className = `role-tag ${p.role}`;
tag.textContent = ROLE_LABELS[p.role];
info.appendChild(tag);
const dept = document.createElement('span');
dept.className = 'participant-dept';
dept.textContent = p.dept + (p.joined ? '' : ' · 待加入');
info.appendChild(dept);
item.appendChild(av);
item.appendChild(info);
// P1: 移除图标仅主责坐席 + invitee角色显示
if (isPrimaryAgent && p.role === 'invitee') {
const remove = document.createElement('div');
remove.className = 'remove-icon';
remove.textContent = '×';
remove.title = '移除参与者';
remove.onclick = (e) => {
e.stopPropagation();
if (confirm(`确认移除 ${p.name}`)) {
alert('已移除(模拟)');
}
};
item.appendChild(remove);
}
body.appendChild(item);
});
}
function toggleExpand() {
isExpanded = !isExpanded;
const panel = document.getElementById('panel');
const icon = document.getElementById('expandIcon');
if (isExpanded) {
panel.classList.add('show');
icon.classList.add('expanded');
renderPanel();
// P1: 记忆展开状态
expandedStateMap['conv-1'] = true;
} else {
panel.classList.remove('show');
icon.classList.remove('expanded');
expandedStateMap['conv-1'] = false;
}
}
function toggleScene() {
currentScene = (currentScene + 1) % scenes.length;
participants = JSON.parse(JSON.stringify(scenes[currentScene]));
document.getElementById('sceneInfo').textContent = `场景: ${participants.length}`;
renderBar();
if (isExpanded) renderPanel();
}
// 初始化
participants = JSON.parse(JSON.stringify(scenes[0]));
renderBar();
</script>
</body>
</html>