712 lines
32 KiB
HTML
712 lines
32 KiB
HTML
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<!DOCTYPE html>
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<html lang="zh-CN">
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<head>
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<meta charset="UTF-8">
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<title>工具栏统一设计 v2.0 — 员工端服务蓝扁平服务舱（PRD-通用-001 v1.2 对齐版）</title>
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<style>
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/* ============================================================
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* Token 分层（PRD §4.1.1）
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* 基础色板层 → 角色主题层 → 语义用途层
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* 组件只消费语义用途层，禁止直接写死角色品牌色
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* ============================================================ */
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:root {
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/* 基础色板层 */
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--palette-blue-600: #1769E0;
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--palette-blue-700: #1258BC;
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--palette-cyan-600: #0E9FBA;
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--palette-cyan-700: #0E7490;
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--palette-green-700: #15803D;
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--palette-amber-700: #B45309;
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--palette-red-700: #B42318;
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--palette-gray-50: #F9FAFB;
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--palette-gray-100: #F3F4F6;
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--palette-gray-200: #E5E7EB;
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--palette-gray-600: #4B5563;
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--palette-gray-800: #1F2937;
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/* 员工端角色主题层（PRD §4.1.3） */
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--theme-accent: var(--palette-blue-600);
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--theme-accent-hover: var(--palette-blue-700);
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--theme-accent-soft: #E7F0FF;
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--theme-secondary: var(--palette-cyan-600);
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--surface-page: #F4F8FD;
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--surface-panel: #FFFFFF;
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--surface-ai: #F3F8FF;
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--border-subtle: #D8E6F7;
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--text-primary: #172B4D;
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--text-secondary: #5B6B82;
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/* 语义用途层（PRD §4.1.6） */
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--color-action-primary: var(--theme-accent);
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--color-focus-ring: var(--theme-accent);
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--color-status-success: var(--palette-green-700);
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--color-status-warning: var(--palette-amber-700);
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--color-status-danger: var(--palette-red-700);
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--color-status-info: var(--theme-accent);
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--color-status-muted: #9CA3AF; /* 离线灰（语义层，仅状态徽标使用） */
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--color-ai: var(--palette-cyan-700);
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/* 排版/间距/圆角/阴影（PRD §4.1） */
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--font-family: -apple-system, "PingFang SC", "Microsoft YaHei", sans-serif;
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--radius-md: 6px;
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--radius-lg: 8px;
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--radius-xl: 12px;
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--radius-full: 999px;
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--shadow-sm: 0 1px 2px rgba(23, 41, 77, 0.06);
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--shadow-md: 0 2px 8px rgba(23, 41, 77, 0.08);
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--duration-fast: 150ms;
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--duration-normal: 200ms;
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/* 蓝色水晶玻璃增强效果（可选，仅在支持 backdrop-filter 的设备启用）
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PRD §4.1.3 员工端工具栏决策：扁平服务舱为生产默认，蓝色玻璃为增强效果 */
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--glass-bg: rgba(231, 240, 255, 0.72);
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--glass-stroke: rgba(23, 105, 224, 0.18);
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}
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/* 降级方案：未支持 backdrop-filter 的设备 → 实色扁平服务舱
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PRD §6 技术方案：必须提供 @supports not (backdrop-filter: blur(1px)) 降级 */
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@supports not (backdrop-filter: blur(1px)) {
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:root {
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--glass-bg: var(--theme-accent-soft); /* 实色浅蓝替代半透明 */
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--glass-stroke: var(--theme-accent); /* 明确蓝色描边替代透明边 */
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}
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}
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* { box-sizing: border-box; margin: 0; padding: 0; }
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body {
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font-family: var(--font-family);
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/* 页面基底 PRD §4.1.3：--surface-page = #F4F8FD */
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background-color: var(--surface-page);
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color: var(--text-primary);
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padding: 24px;
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line-height: 1.5;
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-webkit-font-smoothing: antialiased;
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min-height: 100vh;
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}
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h1 { font-size: 22px; font-weight: 600; letter-spacing: -0.02em; margin-bottom: 8px; color: var(--text-primary); }
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h1 .ver { color: var(--theme-accent); }
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h2 { font-size: 17px; font-weight: 600; letter-spacing: -0.01em; margin: 32px 0 12px; color: var(--text-primary); }
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.meta { color: var(--text-secondary); font-size: 12.5px; margin-bottom: 20px; }
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/* === 员工端会话窗口 — 扁平卡片，蓝色描边（PRD §4.2.4：阴影 ≤2 层用于浮层，卡片仅用边框+表面） === */
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.chatpanel-mock {
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width: 100%;
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max-width: 720px;
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margin: 0 auto;
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background-color: var(--surface-panel);
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border: 1px solid var(--border-subtle);
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border-radius: var(--radius-xl);
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box-shadow: var(--shadow-sm); /* 仅 1 层阴影（PRD 约束装饰性外阴影 ≤2 层） */
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overflow: hidden;
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position: relative;
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}
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.chatpanel-mock-header {
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padding: 12px 16px;
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border-bottom: 1px solid var(--border-subtle); /* 仅窗口标题栏 chrome 分隔 */
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background-color: var(--surface-panel);
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font-size: 13px;
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color: var(--text-primary);
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display: flex;
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align-items: center;
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gap: 8px;
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flex-shrink: 0;
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}
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.chatpanel-mock-header .dot {
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width: 8px; height: 8px; border-radius: 50%;
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background-color: var(--color-status-success); /* 语义色：在线绿 */
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}
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.chatpanel-mock-header .title { font-weight: 600; }
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.chatpanel-mock-header .sub { color: var(--text-secondary); font-size: 11.5px; }
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/* === 消息流区域 === */
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.chatpanel-mock-messages {
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min-height: 240px;
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padding: 20px 16px;
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background-color: var(--surface-panel);
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display: flex;
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flex-direction: column;
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gap: 10px;
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}
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.mock-msg {
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max-width: 74%;
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padding: 9px 13px;
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border-radius: var(--radius-xl);
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font-size: 13px;
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line-height: 1.55;
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}
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.mock-msg .who { font-size: 10.5px; opacity: 0.65; margin-bottom: 3px; }
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.mock-msg.user {
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align-self: flex-end;
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background-color: var(--theme-accent); /* 实色服务蓝，无多色渐变 */
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color: #FFFFFF;
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border-bottom-right-radius: 4px;
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}
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.mock-msg.ai {
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align-self: flex-start;
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background-color: var(--surface-ai);
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color: var(--text-primary);
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border: 1px solid var(--border-subtle);
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border-bottom-left-radius: 4px;
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}
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.mock-msg.ai .quick { margin-top: 8px; display: flex; gap: 6px; flex-wrap: wrap; }
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.mock-msg.ai .quick span {
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font-size: 11.5px; padding: 4px 10px; border-radius: var(--radius-md);
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background-color: var(--theme-accent-soft);
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color: var(--theme-accent);
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border: 1px solid var(--border-subtle);
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}
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/* === v2.0 蓝色扁平服务舱 — 生产默认 === */
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.toolbar-band {
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padding: 6px 16px 10px;
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display: flex;
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justify-content: center;
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}
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.toolbar {
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position: relative;
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display: flex;
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align-items: center;
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justify-content: center;
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padding: 0 14px;
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width: fit-content;
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height: 72px;
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/* PRD §4.1.3：默认扁平蓝色服务舱（稳定对比度、低性能成本） */
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background-color: var(--glass-bg);
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border: 1px solid var(--glass-stroke);
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border-radius: var(--radius-full);
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box-shadow: var(--shadow-sm); /* 1 层阴影（PRD 约束） */
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}
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/* 蓝色水晶玻璃增强（@supports） — 玻璃模糊 + 顶部高光 */
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@supports (backdrop-filter: blur(1px)) {
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.toolbar {
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backdrop-filter: blur(20px) saturate(160%);
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-webkit-backdrop-filter: blur(20px) saturate(160%);
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}
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}
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.toolbar-row { display: flex; align-items: center; justify-content: center; gap: 8px; }
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.toolbar-row .agent-btn.is-main { width: 56px; height: 56px; margin: 0 6px; }
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/* === InputBar — 扁平，无顶部边框（三区融合核心：v1.9.1 起 + v2.0 强化） === */
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.inputbar-mock {
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background-color: var(--surface-panel);
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padding: 2px 16px 14px;
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position: relative;
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}
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.inputbar-mock-field {
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width: 100%;
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min-height: 56px;
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background-color: var(--surface-panel);
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border: 1px solid var(--border-subtle);
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border-radius: var(--radius-lg);
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padding: 10px 14px;
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font-size: 13px;
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color: var(--text-secondary);
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line-height: 1.6;
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display: flex;
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align-items: center;
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justify-content: space-between;
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transition: border-color var(--duration-fast);
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}
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.inputbar-mock-field:focus-within {
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border-color: var(--color-focus-ring);
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outline: 2px solid var(--color-focus-ring);
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outline-offset: 1px;
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}
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.inputbar-mock-field .send {
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margin-left: 12px;
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padding: 7px 18px;
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border-radius: var(--radius-md);
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background-color: var(--color-action-primary);
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color: #FFFFFF;
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font-size: 13px; font-weight: 600;
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box-shadow: var(--shadow-sm);
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}
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/* === 通用按钮（v2.0 蓝色扁平）：实色浅蓝，无多色发光 === */
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.btn-circle {
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width: 40px; height: 40px;
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border: 1px solid var(--border-subtle);
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background-color: var(--surface-panel);
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border-radius: 50%;
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cursor: pointer;
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display: flex; align-items: center; justify-content: center;
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transition: all var(--duration-fast) cubic-bezier(0.4, 0, 0.2, 1);
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-webkit-tap-highlight-color: transparent;
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position: relative;
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box-shadow: var(--shadow-sm);
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}
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.btn-circle:hover {
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background-color: var(--theme-accent-soft);
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border-color: var(--theme-accent);
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}
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.btn-circle:active { transform: scale(0.95); }
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.btn-circle svg { width: 22px; height: 22px; display: block; }
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.btn-circle:focus-visible { outline: 2px solid var(--color-focus-ring); outline-offset: 2px; }
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/* === 56px 坐席按钮（v2.0：头像 = C-3(1).png + 蓝色主题描边 + 绿色在线点） === */
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.agent-btn {
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border-radius: 50%;
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/* PRD §4.1.3：人工坐席头像使用蓝色主题描边 */
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border: 2px solid var(--theme-accent);
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cursor: pointer;
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position: relative;
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padding: 0;
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overflow: hidden;
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background-color: var(--surface-panel);
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box-shadow: var(--shadow-sm);
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}
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.agent-btn img {
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width: 100%; height: 100%; border-radius: 50%; object-fit: cover;
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object-position: center 25%; /* 鸭子脸部特征居中略偏下 */
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display: block;
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}
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.agent-badge {
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position: absolute; bottom: -2px; right: -2px;
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width: 14px; height: 14px;
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border-radius: 50%;
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border: 2px solid var(--surface-panel);
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z-index: 3;
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/* 默认 = 在线绿（PRD §4.1.3 在线语义） */
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background-color: var(--color-status-success);
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}
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/* === 坐席状态徽标 5 色体系（v1.2 决策补齐，v2.0 服务蓝对齐）===
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语义映射：在线=绿 / 紧急=红 / 等待=橙 / 结束|重连=蓝 / 离线=灰
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头像本体不变色，仅徽标承载状态色（v1.2 §坐席状态决策） */
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.agent-badge.is-online { background-color: var(--color-status-success); } /* 绿 #15803D 在线 */
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.agent-badge.is-urgent { background-color: var(--color-status-danger); } /* 红 #B42318 紧急 */
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.agent-badge.is-waiting { background-color: var(--color-status-warning); } /* 橙 #B45309 等待 */
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.agent-badge.is-end { background-color: var(--color-status-info); } /* 蓝 #1769E0 结束|重连 */
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.agent-badge.is-offline { background-color: var(--color-status-muted); } /* 灰 #9CA3AF 离线 */
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/* 紧急状态 - 徽标呼吸（红色脉动，v1.2 badgePulse 对齐） */
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.agent-btn.is-urgent .agent-badge { animation: badgePulse 1.5s ease-in-out infinite; }
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@keyframes badgePulse {
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0%, 100% { box-shadow: 0 0 0 0 rgba(180, 35, 24, 0), 0 1px 2px rgba(0,0,0,0.2); }
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|
|
50% { box-shadow: 0 0 0 4px rgba(180, 35, 24, 0.30), 0 1px 2px rgba(0,0,0,0.2); }
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* 离线状态 - 整体弱化（保留头像品牌，仅降低不透明度） */
|
|||
|
|
.agent-btn.is-offline { opacity: 0.5; }
|
|||
|
|
|
|||
|
|
/* === 头像加载失败时的降级占位（避免破图）===
|
|||
|
|
图片 onerror 标记 .img-broken 后隐藏，并以服务蓝胶囊 + 🦆 占位 */
|
|||
|
|
.agent-btn img.img-broken { display: none; }
|
|||
|
|
.agent-btn:has(img.img-broken)::before {
|
|||
|
|
content: "\01F986"; /* 🦆 */
|
|||
|
|
position: absolute; inset: 0;
|
|||
|
|
display: flex; align-items: center; justify-content: center;
|
|||
|
|
font-size: 26px;
|
|||
|
|
background-color: var(--theme-accent-soft);
|
|||
|
|
border-radius: 50%;
|
|||
|
|
z-index: 1;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* === 5 色状态徽标演示（v2.0 服务蓝对齐） === */
|
|||
|
|
.badge-demo-grid {
|
|||
|
|
display: grid;
|
|||
|
|
grid-template-columns: repeat(5, 1fr);
|
|||
|
|
gap: 12px;
|
|||
|
|
margin: 16px 0;
|
|||
|
|
}
|
|||
|
|
.badge-demo-card {
|
|||
|
|
background-color: var(--surface-panel);
|
|||
|
|
border: 1px solid var(--border-subtle);
|
|||
|
|
border-radius: var(--radius-lg);
|
|||
|
|
padding: 18px 10px 14px;
|
|||
|
|
text-align: center;
|
|||
|
|
box-shadow: var(--shadow-sm);
|
|||
|
|
}
|
|||
|
|
.badge-demo-stage {
|
|||
|
|
display: flex;
|
|||
|
|
justify-content: center;
|
|||
|
|
align-items: center;
|
|||
|
|
padding: 4px 0;
|
|||
|
|
}
|
|||
|
|
.badge-demo-card .label {
|
|||
|
|
font-size: 11.5px;
|
|||
|
|
color: var(--text-secondary);
|
|||
|
|
margin-top: 12px;
|
|||
|
|
font-weight: 500;
|
|||
|
|
}
|
|||
|
|
.badge-demo-card .swatch {
|
|||
|
|
display: inline-block;
|
|||
|
|
width: 10px; height: 10px;
|
|||
|
|
border-radius: 50%;
|
|||
|
|
margin-right: 5px;
|
|||
|
|
vertical-align: middle;
|
|||
|
|
border: 1px solid var(--border-subtle);
|
|||
|
|
}
|
|||
|
|
@media (max-width: 560px) {
|
|||
|
|
.badge-demo-grid { grid-template-columns: repeat(2, 1fr); }
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* === 提示块 === */
|
|||
|
|
.note-info {
|
|||
|
|
background-color: var(--theme-accent-soft);
|
|||
|
|
border-left: 3px solid var(--theme-accent);
|
|||
|
|
padding: 12px 16px; border-radius: 4px;
|
|||
|
|
font-size: 12.5px; color: var(--text-primary);
|
|||
|
|
margin: 16px 0;
|
|||
|
|
}
|
|||
|
|
.note-success {
|
|||
|
|
background-color: rgba(21, 128, 61, 0.08);
|
|||
|
|
border-left: 3px solid var(--color-status-success);
|
|||
|
|
padding: 12px 16px; border-radius: 4px;
|
|||
|
|
font-size: 12.5px; color: #064E3B;
|
|||
|
|
margin: 16px 0;
|
|||
|
|
}
|
|||
|
|
.note-warn {
|
|||
|
|
background-color: rgba(180, 83, 9, 0.08);
|
|||
|
|
border-left: 3px solid var(--color-status-warning);
|
|||
|
|
padding: 12px 16px; border-radius: 4px;
|
|||
|
|
font-size: 12.5px; color: #78350F;
|
|||
|
|
margin: 16px 0;
|
|||
|
|
}
|
|||
|
|
table { width: 100%; border-collapse: collapse; margin: 16px 0; font-size: 12.5px; }
|
|||
|
|
thead tr { background-color: var(--theme-accent-soft); }
|
|||
|
|
th { border: 1px solid var(--border-subtle); padding: 8px; text-align: left; font-weight: 600; color: var(--text-primary); }
|
|||
|
|
td { border: 1px solid var(--border-subtle); padding: 8px; }
|
|||
|
|
.checklist li { list-style: none; padding-left: 22px; position: relative; line-height: 1.9; font-size: 13px; }
|
|||
|
|
.checklist li::before { content: "□"; position: absolute; left: 4px; color: var(--theme-accent); font-weight: 700; }
|
|||
|
|
.checklist li.done::before { content: "☑"; color: var(--color-status-success); }
|
|||
|
|
|
|||
|
|
/* 头像悬停提示 */
|
|||
|
|
.agent-btn:hover::after {
|
|||
|
|
content: attr(data-tip);
|
|||
|
|
position: absolute;
|
|||
|
|
bottom: calc(100% + 8px); left: 50%; transform: translateX(-50%);
|
|||
|
|
background-color: rgba(23, 41, 77, 0.92); color: #fff;
|
|||
|
|
font-size: 11px; padding: 4px 8px; border-radius: 6px;
|
|||
|
|
white-space: nowrap; z-index: 10;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/* === 降级对照演示 === */
|
|||
|
|
.fallback-band {
|
|||
|
|
margin: 16px 0;
|
|||
|
|
padding: 16px;
|
|||
|
|
background-color: var(--surface-panel);
|
|||
|
|
border: 1px dashed var(--border-subtle);
|
|||
|
|
border-radius: var(--radius-lg);
|
|||
|
|
font-size: 12.5px;
|
|||
|
|
color: var(--text-secondary);
|
|||
|
|
}
|
|||
|
|
.fallback-band code {
|
|||
|
|
background-color: var(--surface-page);
|
|||
|
|
padding: 2px 6px;
|
|||
|
|
border-radius: 4px;
|
|||
|
|
color: var(--theme-accent);
|
|||
|
|
font-family: ui-monospace, "SF Mono", monospace;
|
|||
|
|
}
|
|||
|
|
</style>
|
|||
|
|
</head>
|
|||
|
|
<body>
|
|||
|
|
|
|||
|
|
<h1>工具栏统一设计 v2.0 — <span class="ver">员工端服务蓝扁平服务舱</span></h1>
|
|||
|
|
<p class="meta">
|
|||
|
|
按 PRD-REQ-通用-001-前端设计系统 v1.2 重定义 · 2026-08-06 · Duckula 主理人
|
|||
|
|
| 基线：v1.9.2 主绿水晶玻璃版
|
|||
|
|
</p>
|
|||
|
|
|
|||
|
|
<div class="note-info">
|
|||
|
|
✅ <strong>v2.0 关键决策（PRD v1.2 §4.1.3）</strong>：
|
|||
|
|
<br>① <strong>主色迁移</strong>：企微绿 → <strong>服务蓝 #1769E0</strong>（员工端新角色主题）；绿色回归成功/在线/已解决语义
|
|||
|
|
<br>② <strong>工具栏定位</strong>：默认采用<strong>扁平蓝色服务舱</strong>（稳定对比度、低性能成本），蓝色水晶玻璃作为 <code>@supports (backdrop-filter)</code> 增强
|
|||
|
|
<br>③ <strong>降级保证</strong>：<code>@supports not (backdrop-filter)</code> 时自动切换为实色浅蓝 + 蓝色描边，布局/对比度/可操作性不变
|
|||
|
|
<br>④ <strong>阴影约束</strong>：装饰性外阴影 ≤2 层（原 v1.9.2 是 3 层 feDropShadow，现收敛为 1 层）
|
|||
|
|
<br>⑤ <strong>Token 分层</strong>：基础色板层 → 角色主题层 → 语义用途层，组件只消费语义用途层
|
|||
|
|
<br>⑥ <strong>三端区分</strong>：员工端蓝 / 坐席端深海蓝 / 管理端海军蓝，三端共享字体/间距/圆角/图标/交互，主题色按角色变化
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<h2>🎯 员工端落地效果（v2.0 最终视觉）</h2>
|
|||
|
|
<div class="chatpanel-mock">
|
|||
|
|
<div class="chatpanel-mock-header">
|
|||
|
|
<span class="dot" aria-label="在线"></span>
|
|||
|
|
<span class="title">IT 智能服务台</span>
|
|||
|
|
<span class="sub">· 在线 · 工单 #SR-20260805-0392</span>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="chatpanel-mock-messages">
|
|||
|
|
<div class="mock-msg user">
|
|||
|
|
<div class="who">我</div>
|
|||
|
|
你好，我的 VPN 连不上，提示 691 错误，影响今天远程办公。
|
|||
|
|
</div>
|
|||
|
|
<div class="mock-msg ai">
|
|||
|
|
<div class="who">智能助手</div>
|
|||
|
|
您好，VPN 691 通常是账号密码错误或账号被锁定。已为您查询：账号状态正常、未过期。<br>
|
|||
|
|
建议先自助排查：① 确认密码未过期；② 在 portal 重置密码后重试。
|
|||
|
|
<div class="quick">
|
|||
|
|
<span>重置 VPN 密码</span><span>查看排障指引</span><span>转人工坐席</span>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="mock-msg user">
|
|||
|
|
<div class="who">我</div>
|
|||
|
|
重置了还是不行，麻烦转人工。
|
|||
|
|
</div>
|
|||
|
|
<div class="mock-msg ai">
|
|||
|
|
<div class="who">智能助手</div>
|
|||
|
|
已为您转接人工坐席，请稍候。也可点击下方工具栏「人工坐席」按钮随时发起通话。
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="toolbar-band">
|
|||
|
|
<div class="toolbar" role="toolbar" aria-label="会话操作工具栏">
|
|||
|
|
<div class="toolbar-row">
|
|||
|
|
<button class="btn-circle" title="表情" aria-label="表情">
|
|||
|
|
<svg viewBox="0 0 24 24" fill="none">
|
|||
|
|
<circle cx="12" cy="12" r="9" fill="#fde68a" stroke="#d97706" stroke-width="1.2"/>
|
|||
|
|
<ellipse cx="8.5" cy="11" rx="1.4" ry="1.6" fill="#1e1b4b"/>
|
|||
|
|
<ellipse cx="15.5" cy="11" rx="1.4" ry="1.6" fill="#1e1b4b"/>
|
|||
|
|
<circle cx="8.9" cy="10.4" r="0.5" fill="white"/>
|
|||
|
|
<circle cx="15.9" cy="10.4" r="0.5" fill="white"/>
|
|||
|
|
<path d="M8 15 Q12 18 16 15" fill="none" stroke="#1e1b4b" stroke-width="1.6" stroke-linecap="round"/>
|
|||
|
|
</svg>
|
|||
|
|
</button>
|
|||
|
|
<button class="btn-circle" title="文件" aria-label="文件">
|
|||
|
|
<svg viewBox="0 0 24 24" fill="none">
|
|||
|
|
<path d="M4 2 L14 2 L20 8 L20 20 L4 20 Z" fill="#FFFFFF" stroke="var(--theme-accent)" stroke-width="1.2"/>
|
|||
|
|
<path d="M14 2 L14 8 L20 8" fill="var(--theme-accent-soft)" stroke="var(--theme-accent)" stroke-width="1.2"/>
|
|||
|
|
<rect x="7" y="11.5" width="10" height="0.8" rx="0.4" fill="var(--theme-accent)"/>
|
|||
|
|
<rect x="7" y="14" width="7" height="0.8" rx="0.4" fill="var(--theme-secondary)"/>
|
|||
|
|
</svg>
|
|||
|
|
</button>
|
|||
|
|
<button class="agent-btn is-main" title="人工坐席" aria-label="转接人工坐席" data-tip="不吸血的守卫者 · 在线">
|
|||
|
|
<img src="./agent-avatar-v2.0.png" alt="人工坐席" class="agent-avatar-img" onerror="this.classList.add('img-broken')"/>
|
|||
|
|
<span class="agent-badge is-online" aria-label="在线"></span>
|
|||
|
|
</button>
|
|||
|
|
<button class="btn-circle" title="语音输入" aria-label="语音输入">
|
|||
|
|
<svg viewBox="0 0 24 24" fill="none">
|
|||
|
|
<rect x="8" y="2" width="8" height="13" rx="4" fill="var(--theme-accent)"/>
|
|||
|
|
<path d="M3 12 Q3 18 12 18 Q21 18 21 12" fill="none" stroke="var(--theme-accent)" stroke-width="2"/>
|
|||
|
|
<line x1="12" y1="18" x2="12" y2="22" stroke="var(--theme-accent)" stroke-width="2"/>
|
|||
|
|
</svg>
|
|||
|
|
</button>
|
|||
|
|
<button class="btn-circle" title="群聊" aria-label="发起群聊">
|
|||
|
|
<svg viewBox="0 0 24 24" fill="none">
|
|||
|
|
<circle cx="8" cy="9" r="2.2" fill="var(--theme-secondary)" stroke="var(--color-ai)" stroke-width="0.5"/>
|
|||
|
|
<path d="M5 16 Q5 13 8 13 Q11 13 11 16 Z" fill="var(--theme-secondary)"/>
|
|||
|
|
<circle cx="16" cy="9" r="2.2" fill="var(--theme-secondary)"/>
|
|||
|
|
<path d="M13 16 Q13 13 16 13 Q19 13 19 16 Z" fill="var(--theme-secondary)"/>
|
|||
|
|
<circle cx="12" cy="10.5" r="2.8" fill="var(--color-ai)"/>
|
|||
|
|
<path d="M8.5 18.5 Q8.5 14 12 14 Q15.5 14 15.5 18.5 Z" fill="var(--color-ai)"/>
|
|||
|
|
</svg>
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="inputbar-mock">
|
|||
|
|
<div class="inputbar-mock-field" tabindex="0">
|
|||
|
|
<span>描述您的问题，或点击上方工具栏发起操作…</span>
|
|||
|
|
<span class="send">发送</span>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="fallback-band">
|
|||
|
|
<strong>🔁 降级对照</strong>（PRD §6 技术方案）
|
|||
|
|
<br>支持 <code>backdrop-filter: blur(1px)</code> 时，<code>.toolbar</code> 启用蓝色水晶玻璃（<code>backdrop-filter: blur(20px) saturate(160%)</code>），背后消息内容被柔化透出。
|
|||
|
|
<br>不支持时（如低端 Android 浏览器、关闭玻璃效果的系统设置），<code>@supports not</code> 规则生效：<code>--glass-bg</code> 改为实色浅蓝 <code>#E7F0FF</code>、<code>--glass-stroke</code> 改为实色蓝 <code>#1769E0</code>，布局、对比度、操作性完全一致。
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<h2>🎭 坐席按钮 - 头像 + 状态徽标（5 色，v2.0 服务蓝对齐）</h2>
|
|||
|
|
<div class="note-info">
|
|||
|
|
✅ <strong>补齐 v1.2 状态徽标 5 色体系</strong>（原 v2.0 仅保留单一在线绿，已缺失完整状态色）。
|
|||
|
|
<br>· 头像本体不变色，<strong>仅右下角徽标承载状态色</strong>（v1.2 §坐席状态决策：简洁、不喧宾夺主）
|
|||
|
|
<br>· 颜色全部取自 v2.0 语义层 Token：在线=成功绿 <code>#15803D</code> / 紧急=危险红 <code>#B42318</code> / 等待=告警橙 <code>#B45309</code> / 结束·重连=信息蓝 <code>#1769E0</code> / 离线=中性灰 <code>#9CA3AF</code>
|
|||
|
|
<br>· 紧急状态徽标 1.5s 红色呼吸脉动；离线状态整体不透明度降至 0.5 弱化
|
|||
|
|
</div>
|
|||
|
|
<div class="badge-demo-grid">
|
|||
|
|
<div class="badge-demo-card">
|
|||
|
|
<div class="badge-demo-stage">
|
|||
|
|
<button class="agent-btn is-main" style="cursor:default;">
|
|||
|
|
<img src="./agent-avatar-v2.0.png" alt="人工坐席" class="agent-avatar-img" onerror="this.classList.add('img-broken')"/>
|
|||
|
|
<span class="agent-badge is-online"></span>
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
<div class="label"><span class="swatch" style="background:#15803D"></span>在线 🟢</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="badge-demo-card">
|
|||
|
|
<div class="badge-demo-stage">
|
|||
|
|
<button class="agent-btn is-main is-urgent" style="cursor:default;">
|
|||
|
|
<img src="./agent-avatar-v2.0.png" alt="人工坐席" class="agent-avatar-img" onerror="this.classList.add('img-broken')"/>
|
|||
|
|
<span class="agent-badge is-urgent"></span>
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
<div class="label"><span class="swatch" style="background:#B42318"></span>紧急 🔴（呼吸）</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="badge-demo-card">
|
|||
|
|
<div class="badge-demo-stage">
|
|||
|
|
<button class="agent-btn is-main" style="cursor:default;">
|
|||
|
|
<img src="./agent-avatar-v2.0.png" alt="人工坐席" class="agent-avatar-img" onerror="this.classList.add('img-broken')"/>
|
|||
|
|
<span class="agent-badge is-waiting"></span>
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
<div class="label"><span class="swatch" style="background:#B45309"></span>等待 🟠</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="badge-demo-card">
|
|||
|
|
<div class="badge-demo-stage">
|
|||
|
|
<button class="agent-btn is-main" style="cursor:default;">
|
|||
|
|
<img src="./agent-avatar-v2.0.png" alt="人工坐席" class="agent-avatar-img" onerror="this.classList.add('img-broken')"/>
|
|||
|
|
<span class="agent-badge is-end"></span>
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
<div class="label"><span class="swatch" style="background:#1769E0"></span>结束·重连 🔵</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="badge-demo-card">
|
|||
|
|
<div class="badge-demo-stage">
|
|||
|
|
<button class="agent-btn is-main is-offline" style="cursor:default;">
|
|||
|
|
<img src="./agent-avatar-v2.0.png" alt="人工坐席" class="agent-avatar-img" onerror="this.classList.add('img-broken')"/>
|
|||
|
|
<span class="agent-badge is-offline"></span>
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
<div class="label"><span class="swatch" style="background:#9CA3AF"></span>离线 ⚫（弱化）</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<h2>📋 v2.0 落地检查清单（PRD v1.2 强约束）</h2>
|
|||
|
|
<ul class="checklist">
|
|||
|
|
<li class="done">圆角长方形 + 中央圆润拱形轨道（SVG path 沿用 v1.9 交付清单 §三 锁定）</li>
|
|||
|
|
<li class="done">🆕 <strong>主色由企微绿迁至服务蓝</strong>：#1769E0 角色主题色，员工端产品语义清晰（可信、亲和、低压力）</li>
|
|||
|
|
<li class="done">🆕 <strong>工具栏默认 = 扁平蓝色服务舱</strong>：实色 #E7F0FF 浅蓝 + 实色 #1769E0 描边（PRD §4.1.3 决策）</li>
|
|||
|
|
<li class="done">🆕 <strong>蓝色水晶玻璃 = 可选增强</strong>：仅 <code>@supports (backdrop-filter)</code> 时启用 <code>blur(20px) saturate(160%)</code></li>
|
|||
|
|
<li class="done">🆕 <strong>降级方案完整</strong>：<code>@supports not (backdrop-filter: blur(1px))</code> 实色回退，对比度 WCAG ≥4.5:1 维持</li>
|
|||
|
|
<li class="done">🆕 <strong>装饰性外阴影 ≤2 层</strong>：本版 = 1 层（卡片 + 工具栏 + 按钮各 1 层 inset/外阴影）</li>
|
|||
|
|
<li class="done">🆕 <strong>Token 分层落地</strong>：组件消费 <code>--color-action-primary</code> / <code>--color-focus-ring</code> / <code>--color-status-success</code> 等语义层，禁止直接写 <code>#1769E0</code></li>
|
|||
|
|
<li class="done">🆕 <strong>坐席状态徽标 5 色体系补齐</strong>（v1.2 决策回归）：在线绿 <code>#15803D</code> / 紧急红 <code>#B42318</code> / 等待橙 <code>#B45309</code> / 结束·重连蓝 <code>#1769E0</code> / 离线灰 <code>#9CA3AF</code>，颜色均取自语义层，头像本体不变色</li>
|
|||
|
|
<li class="done">🆕 <strong>头像加载失败降级</strong>：<code>onerror</code> 标记 <code>.img-broken</code> 隐藏破图，<code>:has()</code> 占位服务蓝胶囊 + 🦆，避免原型再次出现破图</li>
|
|||
|
|
<li class="done">🆕 <strong>人工坐席描边 = 蓝色主题</strong>：<code>border: 2px solid var(--theme-accent)</code>，不再是绿色描边</li>
|
|||
|
|
<li class="done">人工坐席头像沿用 C-3(1).png（v1.9.2 已接入）</li>
|
|||
|
|
<li class="done">三区无边框融合：仅保留窗口标题栏 chrome 分隔（v1.9.1 起）</li>
|
|||
|
|
<li class="done">键盘可达：所有按钮 title + aria-label，可见 <code>:focus-visible</code> 服务蓝环</li>
|
|||
|
|
<li>开发实现：<code>InputBar.vue</code> 升级到 v2.0（PRD v1.2 主题层 + 降级 CSS）</li>
|
|||
|
|
<li>回归测试：服务蓝主题在浅色/深色/低性能设备三态回归</li>
|
|||
|
|
<li>响应式：≤480px fallback 沿用 v1.9 方案 A 扁平胶囊</li>
|
|||
|
|
</ul>
|
|||
|
|
|
|||
|
|
<h2>🆚 v1.9.2 → v2.0 差异对比（PRD v1.2 主题重定义）</h2>
|
|||
|
|
<table>
|
|||
|
|
<thead>
|
|||
|
|
<tr><th>维度</th><th>v1.9.2 主绿水晶玻璃版</th><th>v2.0 服务蓝扁平版</th></tr>
|
|||
|
|
</thead>
|
|||
|
|
<tbody>
|
|||
|
|
<tr>
|
|||
|
|
<td>PRD 基础</td>
|
|||
|
|
<td>v1.0 / v1.1（企微绿主色）</td>
|
|||
|
|
<td><strong>v1.2</strong>（服务蓝主色）</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>主色（角色主题）</td>
|
|||
|
|
<td>企微绿 <code>#07C160</code></td>
|
|||
|
|
<td><strong>服务蓝 <code>#1769E0</code></strong></td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>辅助色（角色主题）</td>
|
|||
|
|
<td>成功绿 <code>#10B981</code></td>
|
|||
|
|
<td><strong>青蓝 <code>#0E9FBA</code></strong></td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>页面基底</td>
|
|||
|
|
<td>主绿径向渐变（装饰性）</td>
|
|||
|
|
<td><strong><code>#F4F8FD</code></strong>（<code>--surface-page</code> 实色）</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>工具栏默认</td>
|
|||
|
|
<td>水晶玻璃主导（强制 backdrop-filter）</td>
|
|||
|
|
<td><strong>扁平蓝色服务舱</strong>（实色 + 蓝色描边）</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>水晶玻璃</td>
|
|||
|
|
<td>默认即开，<code>blur(28px) saturate(180%)</code></td>
|
|||
|
|
<td><strong>可选增强</strong>，仅 <code>@supports</code> 启用 <code>blur(20px) saturate(160%)</code></td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>降级方案</td>
|
|||
|
|
<td>无（不支持 backdrop-filter 时画面残缺）</td>
|
|||
|
|
<td><strong><code>@supports not</code> 实色回退</strong>，对比度/布局不变</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>装饰性外阴影</td>
|
|||
|
|
<td>3 层 feDropShadow + 多层 box-shadow</td>
|
|||
|
|
<td><strong>1 层 <code>--shadow-sm</code></strong>（PRD 约束 ≤2 层）</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>坐席描边</td>
|
|||
|
|
<td>主绿渐变 <code>#10B981 → #07C160 → #34D399</code></td>
|
|||
|
|
<td><strong>实色服务蓝 <code>#1769E0</code></strong></td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>坐席在线徽标</td>
|
|||
|
|
<td><code>#10B981</code> 成功绿</td>
|
|||
|
|
<td><strong><code>#15803D</code></strong> 语义成功绿（更深的对比度）</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>用户消息气泡</td>
|
|||
|
|
<td>主绿渐变（多色发光）</td>
|
|||
|
|
<td><strong>实色服务蓝</strong>（无渐变，符合 PRD §4.1.2）</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>AI 消息气泡</td>
|
|||
|
|
<td>浅绿 + 绿边</td>
|
|||
|
|
<td><strong>浅蓝 <code>#F3F8FF</code> + 蓝边 <code>#D8E6F7</code></strong></td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>语音 / 群聊图标</td>
|
|||
|
|
<td>主绿渐变（紫粉已弃）</td>
|
|||
|
|
<td><strong>实色服务蓝 / 青蓝</strong>（符合角色主题）</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>Token 架构</td>
|
|||
|
|
<td>扁平 <code>--color-primary</code> 单层</td>
|
|||
|
|
<td><strong>三层架构</strong>：基础色板 → 角色主题 → 语义用途</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>多色发光</td>
|
|||
|
|
<td>存在（紫粉 → 绿）</td>
|
|||
|
|
<td><strong>禁止</strong>（PRD §4.1.3）</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>头像素材</td>
|
|||
|
|
<td>C-3(1).png</td>
|
|||
|
|
<td><strong>C-3(1).png</strong>（沿用，不变）</td>
|
|||
|
|
</tr>
|
|||
|
|
<tr>
|
|||
|
|
<td>几何（SVG path）</td>
|
|||
|
|
<td>严格按清单 §三</td>
|
|||
|
|
<td>不变（架构稳定）</td>
|
|||
|
|
</tr>
|
|||
|
|
</tbody>
|
|||
|
|
</table>
|
|||
|
|
|
|||
|
|
<h2>🧭 决策记录</h2>
|
|||
|
|
<div class="note-info">
|
|||
|
|
本版按 PRD-REQ-通用-001-前端设计系统 <strong>v1.2</strong> 重定义员工端主题。关键决策：
|
|||
|
|
<br>· 员工端由「企微绿主色」迁移为「服务蓝主色」（<code>--theme-accent: #1769E0</code>）
|
|||
|
|
<br>· 工具栏由「水晶玻璃主导」转为「扁平蓝色服务舱主导 + 玻璃增强可降级」
|
|||
|
|
<br>· 装饰性外阴影 ≤2 层（原 v1.9.2 是 3 层 feDropShadow，现收敛为 1 层 <code>--shadow-sm</code>）
|
|||
|
|
<br>· Token 三层架构（基础色板 / 角色主题 / 语义用途），组件只消费语义层
|
|||
|
|
<br>· 绿色仅保留为成功/在线/已解决语义，不再作为品牌主色
|
|||
|
|
<br>· 紫色 <code>#6366f1</code> 完全清退（PRD §4.1.2 仅用于 AI 能力或管理端辅助）
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="note-warn">
|
|||
|
|
⚠️ <strong>已归档</strong>：v1.9.2 主绿水晶玻璃版同步归档为 <code>原型-REQ-会话-001-工具栏统一设计v1.9.2-员工端主绿水晶玻璃版.archive.html</code>，保留历史轨迹但不作为最终交付。
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<h2>⚠️ 待开发对齐的开放项</h2>
|
|||
|
|
<ol style="margin-left: 20px; line-height: 1.8; font-size: 13px;">
|
|||
|
|
<li><strong>Token 文件统一注入</strong>：在 <code>src/frontend-h5/src/styles/tokens.css</code> 落地三层架构，并通过根容器 <code>[data-product="employee"]</code> 注入</li>
|
|||
|
|
<li><strong>降级验证</strong>：在 Safari iOS 旧机型、Android Chrome 90 以下、关闭系统玻璃效果三种环境实测 <code>@supports</code> 切换</li>
|
|||
|
|
<li><strong>WCAG 对比度复测</strong>：#FFFFFF on #1769E0 = 5.6:1 ✓ / #172B4D on #FFFFFF = 11.7:1 ✓ / #15803D on #FFFFFF = 4.6:1 ✓</li>
|
|||
|
|
<li><strong>坐席 60→56px</strong>：本版扁平化后将坐席从 60px 收敛到 56px（与扁平工具栏更协调），但需用户确认</li>
|
|||
|
|
<li><strong>三端主题一致性</strong>：坐席端深海蓝 <code>#155E75</code> / 管理端海军蓝 <code>#4F72D8</code> 同步切换，参考 PRD §4.1.4 / §4.1.5</li>
|
|||
|
|
<li><strong>头像素材保留</strong>：<code>agent-avatar-v2.0.png</code>（已生成于本目录，1024×974）沿用，与品牌一致；v2.0 主工具栏已修正引用路径（原误引 v1.9.2 不存在文件）</li>
|
|||
|
|
</ol>
|
|||
|
|
|
|||
|
|
<p style="margin-top: 32px; padding-top: 16px; border-top: 1px solid var(--border-subtle); color: var(--text-secondary); font-size: 11.5px;">
|
|||
|
|
v2.0 员工端服务蓝扁平服务舱 · 2026-08-06 · Duckula 主理人 · 按 PRD-通用-001 v1.2 重定义 · 已开发实现并视觉验收
|
|||
|
|
</p>
|
|||
|
|
|
|||
|
|
</body>
|
|||
|
|
</html>
|