60 lines
1.2 KiB
Plaintext
60 lines
1.2 KiB
Plaintext
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classDiagram
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class Agent {
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+str id
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+str user_id
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+str name
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+str status
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+str role
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+list skill_tags
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+int current_load
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+int max_load
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+datetime created_at
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+datetime updated_at
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}
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class SystemConfig {
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+str id
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+str config_key
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+str config_value
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+str description
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+datetime updated_at
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}
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class ConfigChangeLog {
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+str id
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+str config_key
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+str old_value
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+str new_value
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+str changed_by
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+datetime changed_at
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}
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class QuickReplyTemplate {
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+str id
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+str category
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+str title
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+str content
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+list variables
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+int sort_order
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+str status
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+int version
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+str submitted_by
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+datetime created_at
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+datetime updated_at
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}
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class Conversation {
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+str id
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+str employee_id
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+str employee_name
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+str status
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+int urgency_score
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+str assigned_agent_id
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+datetime created_at
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}
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ConfigChangeLog --> SystemConfig : tracks changes to
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ConfigChangeLog --> Agent : changed_by
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QuickReplyTemplate --> Agent : submitted_by
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Conversation --> Agent : assigned_agent_id
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