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id: 7f0f5251-7f1d-46f1-bff7-a4a4c215dbc5
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logical_operator: or
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dataset_ids:
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- SouBCst5gmvLf9zgdmQZq3fT46jOWdR4r136JeI7ieO9n5FJVVzKCCd0aaLkQ6UK
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multiple_retrieval_config:
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reranking_enable: true
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reranking_mode: reranking_model
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reranking_model:
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model: bge-rerank
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|
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provider: langgenius/openai_api_compatible/openai_api_compatible
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top_k: 4
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query_variable_selector:
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- conversation
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- servyou_query
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retrieval_mode: multiple
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|
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selected: false
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title: 知识库图片检索
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type: knowledge-retrieval
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height: 118
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id: '1764905829011'
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position:
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targetPosition: left
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type: custom
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- data:
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enabled: true
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variable_selector:
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- '1764905829011'
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- result
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memory:
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query_prompt_template: '{{#sys.query#}}【{{#conversation.servyou_query#}}】
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|
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{{#sys.files#}}'
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role_prefix:
|
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assistant: ''
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user: ''
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window:
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enabled: true
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size: 10
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model:
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completion_params:
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temperature: 0.7
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mode: chat
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|
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name: Qwen3-30B-A3B-Instruct
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provider: yangyaofei/vllm/vllm
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prompt_template:
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- id: 8fdbc119-5c08-4eb4-9364-40deb1bb4b1f
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role: system
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text: '# 角色与核心任务
|
|||
|
|
|
|||
|
|
- 你是一名专业的IT支持分析助理，专门处理企业内部同事的IT咨询。
|
|||
|
|
|
|||
|
|
- **核心使命**：为同事提供准确、清晰且可立即执行的解决方案。
|
|||
|
|
|
|||
|
|
|
|||
|
|
# 处理流程与规则
|
|||
|
|
|
|||
|
|
|
|||
|
|
## 第一步：问答判断
|
|||
|
|
|
|||
|
|
- 判断知识库内容能否回复同事咨询问题。
|
|||
|
|
|
|||
|
|
- 此判断是后续流程的决策基础。
|
|||
|
|
|
|||
|
|
|
|||
|
|
## 第二步：分支处理与回复生成 (整合结束语)
|
|||
|
|
|
|||
|
|
|
|||
|
|
###情况一：知识库内容能够回复同事咨询问题
|
|||
|
|
|
|||
|
|
- **同时**，判断图文信息与同事咨询问题是否相关。
|
|||
|
|
|
|||
|
|
- **提取相关图文信息中的链接**，如”“提取其中的”https://yw-dify.dc.servyou-it.com“，进行全局规则中的**链接标准化**。
|
|||
|
|
|
|||
|
|
- **生成回复**：基于知识库内容和相关的图文信息，生成最终回复。
|
|||
|
|
|
|||
|
|
|
|||
|
|
###情况二：知识库内容不能够回复同事咨询问题
|
|||
|
|
|
|||
|
|
- **回复固定语句**："抱歉，您的问题可能不在服务业务范围内，请尝试调整其他问法。"。
|
|||
|
|
|
|||
|
|
- **重要**：在上述固定语句后，必须同样附加结束语。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局输出格式要求（仅当知识库内容能够回复同事咨询问题时生效）
|
|||
|
|
|
|||
|
|
- **结构化格式**，回复必须具有清晰的视觉层次，严格使用以下格式：
|
|||
|
|
|
|||
|
|
-- 使用标题（如 ### 问题描述、### 解决方案）划分部分。
|
|||
|
|
|
|||
|
|
-- 使用编号列表（1. 2. 3...）表示有顺序的操作步骤。
|
|||
|
|
|
|||
|
|
-- 使用项目符号列表（-）表示并列的要点或说明。
|
|||
|
|
|
|||
|
|
-- 关键信息（如服务器地址、代码关键字）使用行内代码标记（如 `hostname`）突出。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局内容质量要求
|
|||
|
|
|
|||
|
|
- **简洁精准**：确保回答直接精准有效，避免冗长，切勿过度赘述和扩展回答。
|
|||
|
|
|
|||
|
|
- **专业友好**：保持专业、耐心且友好的支持态度，理解同事的急切心情。
|
|||
|
|
|
|||
|
|
- **清晰准确**：确保技术术语解释清楚，步骤无歧义，信息准确无误。
|
|||
|
|
|
|||
|
|
- **回复有效性**：确保**问题描述**的内容，在**解决方案**是准确的回复并给出了正确的执行方案。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局规则（所有分支适用）【要求】
|
|||
|
|
|
|||
|
|
- **版权合规**：如果知识库内容和同事咨询问题涉及破解、激活等风险内容，必须附加回复相关风险内容的免责声明。
|
|||
|
|
|
|||
|
|
- **链接标准化**：所有链接必须转换为markdown格式，不得出现原始链接，如”https://oa.servyou-it.com/，输出为[xxx](https://oa.servyou-it.com/)“，其中xxx根据上下文定义。
|
|||
|
|
|
|||
|
|
- **结束语**：必须在回复末尾附加固定提示："您可选择回复"IT、人力、物业、报销、党工、安全"关键词，通过回复的链接进入人工支持。(人工服务时间:工作日9:00~18:00)"。
|
|||
|
|
|
|||
|
|
- **文字要求**：在**问题描述**和**解决方案**中，不能包含文字"知识库"和"员工”。
|
|||
|
|
|
|||
|
|
- **文字替换**：在**问题描述**和**解决方案**中，将"同事"文字改为称呼"您"。
|
|||
|
|
|
|||
|
|
- **回复字数**：回复字数不超过1000字。
|
|||
|
|
|
|||
|
|
- **完全忠于知识库内容回复**：在**问题描述**和**解决方案**中，不允许出现知识库外的拓展思考内容，包括dify的链接地址等'
|
|||
|
|
- id: 034760a9-98ca-4e3a-a86d-269ca66a9e69
|
|||
|
|
role: user
|
|||
|
|
text: '同事咨询问题：{{#conversation.servyou_query#}}
|
|||
|
|
|
|||
|
|
知识库内容：{{#17676676167470.result#}}
|
|||
|
|
|
|||
|
|
图文信息：{{#context#}}'
|
|||
|
|
selected: false
|
|||
|
|
title: 本地大模型分析
|
|||
|
|
type: llm
|
|||
|
|
vision:
|
|||
|
|
enabled: false
|
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|
|
height: 88
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|
|
id: '1764905844059'
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|
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position:
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|
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x: 12303.182583067013
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y: 258.0075828932353
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x: 12303.182583067013
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selected: false
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sourcePosition: right
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targetPosition: left
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|
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type: custom
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width: 242
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- data:
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|
answer: '{{#1764905844059.text#}}'
|
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|
|
selected: false
|
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|
|
title: 整合回复
|
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|
|
type: answer
|
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|
|
variables: []
|
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|
|
height: 103
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|
|
id: '1765181482474'
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|
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position:
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|
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x: 13762.9588534678
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y: 258.0075828932353
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positionAbsolute:
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x: 13762.9588534678
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selected: false
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sourcePosition: right
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targetPosition: left
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|
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type: custom
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|
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width: 242
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|
|
- data:
|
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|
|
items:
|
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|
|
- input_type: variable
|
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|
|
operation: over-write
|
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|
|
value:
|
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|
|
- conversation
|
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|
|
- servyou_query
|
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|
|
variable_selector:
|
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|
|
- conversation
|
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|
|
- memory_query
|
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|
|
write_mode: over-write
|
|||
|
|
- input_type: variable
|
|||
|
|
operation: over-write
|
|||
|
|
value:
|
|||
|
|
- '1764905844059'
|
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|
|
- text
|
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|
|
variable_selector:
|
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|
|
- conversation
|
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|
|
- memory_ans
|
|||
|
|
write_mode: over-write
|
|||
|
|
selected: false
|
|||
|
|
title: 全局变量-记忆前置问题和回复
|
|||
|
|
type: assigner
|
|||
|
|
version: '2'
|
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|
|
height: 110
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|
|
id: '1765357529351'
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|
|
position:
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|
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x: 13067.71450474107
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y: 258.0075828932353
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|
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positionAbsolute:
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|
|
x: 13067.71450474107
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|
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y: 258.0075828932353
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sourcePosition: right
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targetPosition: left
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|
|
type: custom
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|
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width: 242
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|
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- data:
|
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|
|
extract_by:
|
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|
|
enabled: false
|
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|
|
serial: '1'
|
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|
|
filter_by:
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|
|
conditions:
|
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|
|
- comparison_operator: in
|
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|
|
key: type
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|
|
value:
|
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|
|
- image
|
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|
|
enabled: true
|
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|
|
item_var_type: file
|
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|
|
limit:
|
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|
|
enabled: false
|
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|
|
size: 10
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|
|
order_by:
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|
|
enabled: false
|
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|
|
key: ''
|
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|
|
value: asc
|
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|
|
selected: false
|
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|
|
title: 提取图片
|
|||
|
|
type: list-operator
|
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|
|
var_type: array[file]
|
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|
|
variable:
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id: 213ed616-05ae-483a-8c37-512eb39a138a
|
|||
|
|
value: 党工
|
|||
|
|
varType: string
|
|||
|
|
variable_selector:
|
|||
|
|
- conversation
|
|||
|
|
- servyou_query
|
|||
|
|
id: f8839db4-0b63-4411-b052-f82aa3807e34
|
|||
|
|
logical_operator: and
|
|||
|
|
- case_id: 98d72ef6-f53a-482a-9cc6-36140595d055
|
|||
|
|
conditions:
|
|||
|
|
- comparison_operator: is
|
|||
|
|
id: eead373e-a9f0-459e-b2bf-6ea814f65e4c
|
|||
|
|
value: 安全
|
|||
|
|
varType: string
|
|||
|
|
variable_selector:
|
|||
|
|
- conversation
|
|||
|
|
- servyou_query
|
|||
|
|
id: 98d72ef6-f53a-482a-9cc6-36140595d055
|
|||
|
|
logical_operator: and
|
|||
|
|
selected: true
|
|||
|
|
title: 自定义规则库
|
|||
|
|
type: if-else
|
|||
|
|
height: 928
|
|||
|
|
id: '1765517905842'
|
|||
|
|
position:
|
|||
|
|
x: 520.5281865827573
|
|||
|
|
y: -2456.2000110016365
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|||
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|
positionAbsolute:
|
|||
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|
x: 520.5281865827573
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|||
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|
y: -2456.2000110016365
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|||
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|
selected: true
|
|||
|
|
sourcePosition: right
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|||
|
|
targetPosition: left
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|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
answer: Hi！我是“智能IT助手”，很高兴为您服务，请使用文字简单描述您的问题。
|
|||
|
|
selected: false
|
|||
|
|
title: 问候固定回复
|
|||
|
|
type: answer
|
|||
|
|
variables: []
|
|||
|
|
height: 116
|
|||
|
|
id: '1765518093072'
|
|||
|
|
position:
|
|||
|
|
x: 2554.5815342573715
|
|||
|
|
y: -3113.922099235114
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 2554.5815342573715
|
|||
|
|
y: -3113.922099235114
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
answer: 请使用文字简单描述您的问题，或者回复“IT”、“人力”、“物业”、“报销”、“党工”、“安全”等获得人工咨询服务入口。
|
|||
|
|
selected: false
|
|||
|
|
title: 输入“人工”二字相关固定回复
|
|||
|
|
type: answer
|
|||
|
|
variables: []
|
|||
|
|
height: 148
|
|||
|
|
id: '1765524938055'
|
|||
|
|
position:
|
|||
|
|
x: 2854.0743305228325
|
|||
|
|
y: -2967.3309878875216
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 2854.0743305228325
|
|||
|
|
y: -2967.3309878875216
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
answer: 请点击“[联系IT人工坐席](https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAASJO8iTSSGONGsDfFMoUypg)”链接进入人工服务窗口，简单描述您的问题，并提供报错信息或截图，同事将尽快回复您的问题，（人工坐席服务时间：工作日 9:00~18:00）。【注：请确保企微在最新版本，否则无法点击链接。】
|
|||
|
|
selected: false
|
|||
|
|
title: IT坐席人工链接回复
|
|||
|
|
type: answer
|
|||
|
|
variables: []
|
|||
|
|
height: 228
|
|||
|
|
id: '1765524956759'
|
|||
|
|
position:
|
|||
|
|
x: 3113.2329739514166
|
|||
|
|
y: -2800.425441650135
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 3113.2329739514166
|
|||
|
|
y: -2800.425441650135
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
answer: 请点击“[人力资源共享服务咨询](https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAAvSRL5i5b_Xia8vCmFc2gRw)”链接进入人工服务窗口，简单描述您的问题，同事将尽快回复您的问题。【注：请确保企微在最新版本，否则无法点击链接。】
|
|||
|
|
selected: false
|
|||
|
|
title: 人力坐席人工链接回复
|
|||
|
|
type: answer
|
|||
|
|
variables: []
|
|||
|
|
height: 196
|
|||
|
|
id: '1765766043047'
|
|||
|
|
position:
|
|||
|
|
x: 3374.9606775942593
|
|||
|
|
y: -2570.152723035539
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 3374.9606775942593
|
|||
|
|
y: -2570.152723035539
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
answer: 请点击“[物业服务咨询](https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAAUtkMyOToCZqe42ZBDupVEQ)”链接进入人工服务窗口，简单描述您的问题，同事将尽快回复您的问题。【注：请确保企微在最新版本，否则无法点击链接。】
|
|||
|
|
selected: false
|
|||
|
|
title: 物业坐席人工链接回复
|
|||
|
|
type: answer
|
|||
|
|
variables: []
|
|||
|
|
height: 196
|
|||
|
|
id: '1765766067015'
|
|||
|
|
position:
|
|||
|
|
x: 3616.741884343417
|
|||
|
|
y: -2365.8413323601862
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 3616.741884343417
|
|||
|
|
y: -2365.8413323601862
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
answer: 请点击“[报销服务咨询](https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAAG4HC1zWJtPuALPKl2X6jcw)”链接进入人工服务窗口，简单描述您的问题，同事将尽快回复您的问题。【注：请确保企微在最新版本，否则无法点击链接。】
|
|||
|
|
selected: false
|
|||
|
|
title: 报销坐席人工链接回复
|
|||
|
|
type: answer
|
|||
|
|
variables: []
|
|||
|
|
height: 196
|
|||
|
|
id: '1765766081739'
|
|||
|
|
position:
|
|||
|
|
x: 3909.9734093883203
|
|||
|
|
y: -2174.2176645758727
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 3909.9734093883203
|
|||
|
|
y: -2174.2176645758727
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
answer: 请点击“[党工服务咨询](https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAANk3yPOPAmkD6nLRHjbv-Zg)”链接进入人工服务窗口，简单描述您的问题，同事将尽快回复您的问题。【注：请确保企微在最新版本，否则无法点击链接。】
|
|||
|
|
selected: false
|
|||
|
|
title: 党工坐席人工链接回复
|
|||
|
|
type: answer
|
|||
|
|
variables: []
|
|||
|
|
height: 196
|
|||
|
|
id: '1765766096673'
|
|||
|
|
position:
|
|||
|
|
x: 4161.9490515054285
|
|||
|
|
y: -1965.5190282543938
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 4161.9490515054285
|
|||
|
|
y: -1965.5190282543938
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
answer: 请点击“[安全服务咨询](https://work.weixin.qq.com/nl/innerkfid/ikfCtcYBwAAtkP_ODMcv53bGE5x5M9YYw)”链接进入人工服务窗口，简单描述您的问题，同事将尽快回复您的问题。【注：请确保企微在最新版本，否则无法点击链接。】
|
|||
|
|
selected: false
|
|||
|
|
title: 安全坐席人工链接回复
|
|||
|
|
type: answer
|
|||
|
|
variables: []
|
|||
|
|
height: 196
|
|||
|
|
id: '1765766112941'
|
|||
|
|
position:
|
|||
|
|
x: 4421.398579391068
|
|||
|
|
y: -1741.1828280237867
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 4421.398579391068
|
|||
|
|
y: -1741.1828280237867
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
code: "def main(query: str):\n extracted_content = \"\"\n query = query.replace(\"\
|
|||
|
|
\\n\",\"\")\n query = query.replace(\"\\\"\",\"\")\n query = query.strip()\n\
|
|||
|
|
\ if \"Here is my question\" in query:\n before, separator, after\
|
|||
|
|
\ = query.partition(\"Here is my question:\")\n if separator:\n \
|
|||
|
|
\ if after:\n extracted_content = after.strip()\n\
|
|||
|
|
\ else:\n after = \"什么问题？\"\n extracted_content\
|
|||
|
|
\ = after.strip()\n else:\n extracted_content = query.strip()\n\
|
|||
|
|
\ return {\n \"result\": extracted_content\n }\n"
|
|||
|
|
code_language: python3
|
|||
|
|
outputs:
|
|||
|
|
result:
|
|||
|
|
children: null
|
|||
|
|
type: string
|
|||
|
|
selected: false
|
|||
|
|
title: 代码执行
|
|||
|
|
type: code
|
|||
|
|
variables:
|
|||
|
|
- value_selector:
|
|||
|
|
- sys
|
|||
|
|
- query
|
|||
|
|
value_type: string
|
|||
|
|
variable: query
|
|||
|
|
height: 52
|
|||
|
|
id: '1765782485068'
|
|||
|
|
position:
|
|||
|
|
x: -3867.754148404409
|
|||
|
|
y: 436.97867740596223
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: -3867.754148404409
|
|||
|
|
y: 436.97867740596223
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
context:
|
|||
|
|
enabled: true
|
|||
|
|
variable_selector:
|
|||
|
|
- conversation
|
|||
|
|
- servyou_query
|
|||
|
|
model:
|
|||
|
|
completion_params:
|
|||
|
|
temperature: 0.7
|
|||
|
|
mode: chat
|
|||
|
|
name: Qwen3-30B-A3B-Instruct
|
|||
|
|
provider: yangyaofei/vllm/vllm
|
|||
|
|
prompt_template:
|
|||
|
|
- id: df73d0b1-fb70-4b31-b446-94bfc168d44c
|
|||
|
|
role: system
|
|||
|
|
text: '##角色
|
|||
|
|
|
|||
|
|
- 你是一个严谨的文档相关性分析专家，擅长识别文本之间的实质意图关联。
|
|||
|
|
|
|||
|
|
|
|||
|
|
##任务
|
|||
|
|
|
|||
|
|
- 对比分析以下两段内容：
|
|||
|
|
|
|||
|
|
-- 当前查询内容
|
|||
|
|
|
|||
|
|
-- 历史查询内容
|
|||
|
|
|
|||
|
|
- 判断两者是否围绕同一个具体问题或需求展开，且意图一致、信息可直接对应。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#规则
|
|||
|
|
|
|||
|
|
- 仔细理解每一段内容的核心意图和关键信息点。
|
|||
|
|
|
|||
|
|
- 按以下条件判断是否为“相关”：
|
|||
|
|
|
|||
|
|
-- 主题一致，且针对的是同一具体问题；
|
|||
|
|
|
|||
|
|
-- 意图重合；
|
|||
|
|
|
|||
|
|
-- 信息可直接呼应或衔接，而非仅仅话题类似。
|
|||
|
|
|
|||
|
|
- 若内容虽有话题重叠，但意图不同、问题指向不同，或信息无法直接对应，则判断为“不相关”。
|
|||
|
|
|
|||
|
|
- 若历史查询内容为空，则判断为“不相关”。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#输出时仅允许返回以下两种结果之一，不要添加任何解释或标点：
|
|||
|
|
|
|||
|
|
- 相关
|
|||
|
|
|
|||
|
|
- 不相关'
|
|||
|
|
- id: f694ec6c-01b7-423a-95ec-c91a21fabe3f
|
|||
|
|
role: user
|
|||
|
|
text: '当前查询内容：{{#context#}}
|
|||
|
|
|
|||
|
|
历史查询内容：{{#conversation.memory_query#}}'
|
|||
|
|
selected: false
|
|||
|
|
title: 相关性判断1
|
|||
|
|
type: llm
|
|||
|
|
vision:
|
|||
|
|
enabled: false
|
|||
|
|
height: 88
|
|||
|
|
id: '1765785630566'
|
|||
|
|
position:
|
|||
|
|
x: 7704.55937556773
|
|||
|
|
y: -266.3929337287146
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 7704.55937556773
|
|||
|
|
y: -266.3929337287146
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
context:
|
|||
|
|
enabled: true
|
|||
|
|
variable_selector:
|
|||
|
|
- conversation
|
|||
|
|
- servyou_query
|
|||
|
|
model:
|
|||
|
|
completion_params:
|
|||
|
|
temperature: 0.7
|
|||
|
|
mode: chat
|
|||
|
|
name: Qwen3-30B-A3B-Instruct
|
|||
|
|
provider: yangyaofei/vllm/vllm
|
|||
|
|
prompt_template:
|
|||
|
|
- id: 87969cdd-a098-488b-ba64-29238794b75d
|
|||
|
|
role: system
|
|||
|
|
text: '##角色
|
|||
|
|
|
|||
|
|
- 你是一个严谨的文档相关性分析专家，擅长识别文本之间的实质意图关联。
|
|||
|
|
|
|||
|
|
|
|||
|
|
##任务
|
|||
|
|
|
|||
|
|
- 对比分析以下两段内容：
|
|||
|
|
|
|||
|
|
-- 当前查询内容
|
|||
|
|
|
|||
|
|
-- 历史查询内容
|
|||
|
|
|
|||
|
|
- 判断两者是否围绕同一个具体问题或需求展开，且意图一致、信息可直接对应。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#规则
|
|||
|
|
|
|||
|
|
- 仔细理解每一段内容的核心意图和关键信息点。
|
|||
|
|
|
|||
|
|
- 按以下条件判断是否为“相关”：
|
|||
|
|
|
|||
|
|
-- 主题一致，且针对的是同一具体问题；
|
|||
|
|
|
|||
|
|
-- 意图重合；
|
|||
|
|
|
|||
|
|
-- 信息可直接呼应或衔接，而非仅仅话题类似。
|
|||
|
|
|
|||
|
|
- 若内容虽有话题重叠，但意图不同、问题指向不同，或信息无法直接对应，则判断为“不相关”。
|
|||
|
|
|
|||
|
|
- 若历史查询内容为空，则判断为“不相关”。
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
#输出时仅允许返回以下两种结果之一，不要添加任何解释或标点：
|
|||
|
|
|
|||
|
|
- 相关
|
|||
|
|
|
|||
|
|
- 不相关'
|
|||
|
|
- id: 82dc391b-0a47-4a1d-85b7-765f54602748
|
|||
|
|
role: user
|
|||
|
|
text: '当前查询内容：{{#context#}}
|
|||
|
|
|
|||
|
|
历史查询内容：{{#conversation.memory_query#}}'
|
|||
|
|
selected: false
|
|||
|
|
title: 相关性判断2
|
|||
|
|
type: llm
|
|||
|
|
vision:
|
|||
|
|
enabled: false
|
|||
|
|
height: 88
|
|||
|
|
id: '1765785673343'
|
|||
|
|
position:
|
|||
|
|
x: 7712.724115335564
|
|||
|
|
y: 1135.8772265369253
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 7712.724115335564
|
|||
|
|
y: 1135.8772265369253
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
authorization:
|
|||
|
|
config: null
|
|||
|
|
type: no-auth
|
|||
|
|
body:
|
|||
|
|
data:
|
|||
|
|
- id: key-value-263
|
|||
|
|
key: ''
|
|||
|
|
type: text
|
|||
|
|
value: "{\n \"model\": \"model\",\n \"messages\": [\n {\n \"\
|
|||
|
|
role\": \"user\",\n \"content\": \"{{#conversation.servyou_query#}}\"\
|
|||
|
|
\n }\n ],\n \"stream\": true,\n \"encoding\": \"utf-8\"\n}"
|
|||
|
|
type: json
|
|||
|
|
headers: 'Content-Type:application/json; charset="utf-8"
|
|||
|
|
|
|||
|
|
Authorization:Bearer ragflow-ZiYmIzMjcwYjk0ZjExZjBhODgzMDI0Mm'
|
|||
|
|
method: post
|
|||
|
|
params: ''
|
|||
|
|
retry_config:
|
|||
|
|
max_retries: 3
|
|||
|
|
retry_enabled: true
|
|||
|
|
retry_interval: 100
|
|||
|
|
selected: false
|
|||
|
|
ssl_verify: true
|
|||
|
|
timeout:
|
|||
|
|
max_connect_timeout: 0
|
|||
|
|
max_read_timeout: 0
|
|||
|
|
max_write_timeout: 0
|
|||
|
|
title: ragflow知识库 (1)
|
|||
|
|
type: http-request
|
|||
|
|
url: http://10.80.0.85:9380/api/v1/agents_openai/d4051f80dfdc11f0993d0242ac120006/chat/completions
|
|||
|
|
variables: []
|
|||
|
|
height: 170
|
|||
|
|
id: '17657860354750'
|
|||
|
|
position:
|
|||
|
|
x: 9160.279141300143
|
|||
|
|
y: 1215.7394875693199
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 9160.279141300143
|
|||
|
|
y: 1215.7394875693199
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
cases:
|
|||
|
|
- case_id: 'true'
|
|||
|
|
conditions:
|
|||
|
|
- comparison_operator: is
|
|||
|
|
id: f483964e-e4ed-4c6e-8ae1-9d2ae1b42e94
|
|||
|
|
value: 相关
|
|||
|
|
varType: string
|
|||
|
|
variable_selector:
|
|||
|
|
- '1765785630566'
|
|||
|
|
- text
|
|||
|
|
id: 'true'
|
|||
|
|
logical_operator: or
|
|||
|
|
selected: false
|
|||
|
|
title: 是否相关1
|
|||
|
|
type: if-else
|
|||
|
|
height: 124
|
|||
|
|
id: '1765786049975'
|
|||
|
|
position:
|
|||
|
|
x: 8195.329669667188
|
|||
|
|
y: -266.3929337287146
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 8195.329669667188
|
|||
|
|
y: -266.3929337287146
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
cases:
|
|||
|
|
- case_id: 'true'
|
|||
|
|
conditions:
|
|||
|
|
- comparison_operator: is
|
|||
|
|
id: f6fd9947-db67-4463-8e25-858e223cc137
|
|||
|
|
value: 相关
|
|||
|
|
varType: string
|
|||
|
|
variable_selector:
|
|||
|
|
- '1765785673343'
|
|||
|
|
- text
|
|||
|
|
id: 'true'
|
|||
|
|
logical_operator: and
|
|||
|
|
selected: false
|
|||
|
|
title: 是否相关2
|
|||
|
|
type: if-else
|
|||
|
|
height: 124
|
|||
|
|
id: '1765786290221'
|
|||
|
|
position:
|
|||
|
|
x: 8195.329669667188
|
|||
|
|
y: 1135.8772265369253
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 8195.329669667188
|
|||
|
|
y: 1135.8772265369253
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
cases:
|
|||
|
|
- case_id: 'true'
|
|||
|
|
conditions:
|
|||
|
|
- comparison_operator: contains
|
|||
|
|
id: 7f0f5251-7f1d-46f1-bff7-a4a4c215dbc5
|
|||
|
|
value: 您的问题可能不在服务业务范围内
|
|||
|
|
varType: string
|
|||
|
|
variable_selector:
|
|||
|
|
- '17657860354750'
|
|||
|
|
- body
|
|||
|
|
id: 'true'
|
|||
|
|
logical_operator: or
|
|||
|
|
selected: false
|
|||
|
|
title: 知识库是否完全无命中 (1)
|
|||
|
|
type: if-else
|
|||
|
|
height: 124
|
|||
|
|
id: '17657864016400'
|
|||
|
|
position:
|
|||
|
|
x: 10219.434585373543
|
|||
|
|
y: 1199.837653129122
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 10219.434585373543
|
|||
|
|
y: 1199.837653129122
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
dataset_ids:
|
|||
|
|
- 1aM5JfrtmBYtghXflTeQDOTiM0MaufWVaEpunkstrQr2DWCad1pyfImMvY9EDXJh
|
|||
|
|
- SouBCst5gmvLf9zgdmQZq3fT46jOWdR4r136JeI7ieO9n5FJVVzKCCd0aaLkQ6UK
|
|||
|
|
multiple_retrieval_config:
|
|||
|
|
reranking_enable: true
|
|||
|
|
reranking_mode: reranking_model
|
|||
|
|
reranking_model:
|
|||
|
|
model: bge-rerank
|
|||
|
|
provider: langgenius/openai_api_compatible/openai_api_compatible
|
|||
|
|
top_k: 4
|
|||
|
|
query_variable_selector:
|
|||
|
|
- conversation
|
|||
|
|
- servyou_query
|
|||
|
|
retrieval_mode: multiple
|
|||
|
|
selected: false
|
|||
|
|
title: 知识库图片检索 (1)
|
|||
|
|
type: knowledge-retrieval
|
|||
|
|
height: 118
|
|||
|
|
id: '17657866222300'
|
|||
|
|
position:
|
|||
|
|
x: 11335.415558234963
|
|||
|
|
y: 2023.661199565415
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 11335.415558234963
|
|||
|
|
y: 2023.661199565415
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
context:
|
|||
|
|
enabled: true
|
|||
|
|
variable_selector:
|
|||
|
|
- '17657866222300'
|
|||
|
|
- result
|
|||
|
|
memory:
|
|||
|
|
query_prompt_template: '{{#sys.query#}}【{{#conversation.servyou_query#}}】
|
|||
|
|
|
|||
|
|
|
|||
|
|
{{#sys.files#}}'
|
|||
|
|
role_prefix:
|
|||
|
|
assistant: ''
|
|||
|
|
user: ''
|
|||
|
|
window:
|
|||
|
|
enabled: true
|
|||
|
|
size: 10
|
|||
|
|
model:
|
|||
|
|
completion_params:
|
|||
|
|
temperature: 0.7
|
|||
|
|
mode: chat
|
|||
|
|
name: Qwen3-30B-A3B-Instruct
|
|||
|
|
provider: yangyaofei/vllm/vllm
|
|||
|
|
prompt_template:
|
|||
|
|
- id: 8fdbc119-5c08-4eb4-9364-40deb1bb4b1f
|
|||
|
|
role: system
|
|||
|
|
text: '# 角色与核心任务
|
|||
|
|
|
|||
|
|
- 你是一名专业的IT支持分析助理，专门处理企业内部同事的IT咨询。
|
|||
|
|
|
|||
|
|
- **核心使命**：为同事提供准确、清晰且可立即执行的解决方案。
|
|||
|
|
|
|||
|
|
|
|||
|
|
# 处理流程与规则
|
|||
|
|
|
|||
|
|
|
|||
|
|
## 第一步：问答判断
|
|||
|
|
|
|||
|
|
- 判断知识库内容能否回复同事咨询问题。
|
|||
|
|
|
|||
|
|
- 此判断是后续流程的决策基础。
|
|||
|
|
|
|||
|
|
|
|||
|
|
## 第二步：分支处理与回复生成 (整合结束语)
|
|||
|
|
|
|||
|
|
|
|||
|
|
###情况一：知识库内容能够回复同事咨询问题
|
|||
|
|
|
|||
|
|
- **同时**，判断图文信息与同事咨询问题是否相关。
|
|||
|
|
|
|||
|
|
- **提取相关图文信息中的链接**，如”“提取其中的”https://yw-dify.dc.servyou-it.com“，进行全局规则中的**链接标准化**。
|
|||
|
|
|
|||
|
|
- **生成回复**：基于知识库内容和相关的图文信息，生成最终回复。
|
|||
|
|
|
|||
|
|
|
|||
|
|
###情况二：知识库内容不能够回复同事咨询问题
|
|||
|
|
|
|||
|
|
- **回复固定语句**："抱歉，您的问题可能不在服务业务范围内，请尝试调整其他问法。"。
|
|||
|
|
|
|||
|
|
- **重要**：在上述固定语句后，必须同样附加结束语。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局输出格式要求（仅当知识库内容能够回复同事咨询问题时生效）
|
|||
|
|
|
|||
|
|
- **结构化格式**，回复必须具有清晰的视觉层次，严格使用以下格式：
|
|||
|
|
|
|||
|
|
-- 使用标题（如 ### 问题描述、### 解决方案）划分部分。
|
|||
|
|
|
|||
|
|
-- 使用编号列表（1. 2. 3...）表示有顺序的操作步骤。
|
|||
|
|
|
|||
|
|
-- 使用项目符号列表（-）表示并列的要点或说明。
|
|||
|
|
|
|||
|
|
-- 关键信息（如服务器地址、代码关键字）使用行内代码标记（如 `hostname`）突出。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局内容质量要求
|
|||
|
|
|
|||
|
|
- **简洁精准**：确保回答直接精准有效，避免冗长，切勿过度赘述和扩展回答。
|
|||
|
|
|
|||
|
|
- **专业友好**：保持专业、耐心且友好的支持态度，理解同事的急切心情。
|
|||
|
|
|
|||
|
|
- **清晰准确**：确保技术术语解释清楚，步骤无歧义，信息准确无误。
|
|||
|
|
|
|||
|
|
- **回复有效性**：确保**问题描述**的内容，在**解决方案**是准确的回复并给出了正确的执行方案。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局规则（所有分支适用）【要求】
|
|||
|
|
|
|||
|
|
- **版权合规**：如果知识库内容和同事咨询问题涉及破解、激活等风险内容，必须附加回复相关风险内容的免责声明。
|
|||
|
|
|
|||
|
|
- **链接标准化**：所有链接必须转换为markdown格式，不得出现原始链接，如”https://oa.servyou-it.com/，输出为[xxx](https://oa.servyou-it.com/)“，其中xxx根据上下文定义。
|
|||
|
|
|
|||
|
|
- **结束语**：必须在回复末尾附加固定提示："您可选择回复"IT、人力、物业、报销、党工、安全"关键词，通过回复的链接进入人工支持。(人工服务时间:工作日9:00~18:00)"。
|
|||
|
|
|
|||
|
|
- **文字要求**：在**问题描述**和**解决方案**中，不能包含文字"知识库"和"员工”。
|
|||
|
|
|
|||
|
|
- **文字替换**：在**问题描述**和**解决方案**中，将"同事"文字改为称呼"您"。
|
|||
|
|
|
|||
|
|
- **回复字数**：回复字数不超过1000字。
|
|||
|
|
|
|||
|
|
- **完全忠于知识库内容回复**：在**问题描述**和**解决方案**中，不允许出现知识库外的拓展思考内容，包括dify的链接地址等'
|
|||
|
|
- id: 034760a9-98ca-4e3a-a86d-269ca66a9e69
|
|||
|
|
role: user
|
|||
|
|
text: '同事咨询问题：{{#conversation.servyou_query#}}
|
|||
|
|
|
|||
|
|
知识库内容：{{#17676676927510.result#}}
|
|||
|
|
|
|||
|
|
图文信息：{{#context#}}'
|
|||
|
|
selected: false
|
|||
|
|
title: 本地大模型分析 (1)
|
|||
|
|
type: llm
|
|||
|
|
vision:
|
|||
|
|
enabled: false
|
|||
|
|
height: 88
|
|||
|
|
id: '17657866286790'
|
|||
|
|
position:
|
|||
|
|
x: 12174.350946071341
|
|||
|
|
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- 仅从**引导语**中提取信息进行补充优化，绝对禁止任何主观拓展与额外思考。\n- ”<提供一个完整问题的示例>\"所给出的内容必须严格从**引导语**中最相关的内容中提取，且必须意图和同事咨询问题意图相同，若都不相关，则直接输出同事咨询问题原内容作为示例输出。"
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selected: false
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title: 历史引导记忆问题 2
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type: template-transform
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variables:
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body:
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\n }\n ],\n \"stream\": true,\n \"encoding\": \"utf-8\"\n}"
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type: json
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headers: 'Content-Type:application/json; charset="utf-8"
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Authorization:Bearer ragflow-ZiYmIzMjcwYjk0ZjExZjBhODgzMDI0Mm'
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params: ''
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retry_config:
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retry_interval: 100
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ssl_verify: true
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timeout:
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max_write_timeout: 0
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title: ragflow知识库 3
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type: http-request
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url: http://10.80.0.85:9380/api/v1/agents_openai/d4051f80dfdc11f0993d0242ac120006/chat/completions
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variables: []
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height: 170
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type: custom
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width: 242
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- data:
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dataset_ids:
|
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|
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- 1aM5JfrtmBYtghXflTeQDOTiM0MaufWVaEpunkstrQr2DWCad1pyfImMvY9EDXJh
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- SouBCst5gmvLf9zgdmQZq3fT46jOWdR4r136JeI7ieO9n5FJVVzKCCd0aaLkQ6UK
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multiple_retrieval_config:
|
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|
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reranking_enable: true
|
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reranking_mode: reranking_model
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reranking_model:
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model: bge-rerank
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|
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provider: langgenius/openai_api_compatible/openai_api_compatible
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top_k: 4
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query_variable_selector:
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- '1766994739449'
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- result
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retrieval_mode: multiple
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selected: false
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|
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title: 知识库图片检索 3
|
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type: knowledge-retrieval
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height: 118
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id: '17669940249670'
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position:
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positionAbsolute:
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sourcePosition: right
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targetPosition: left
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type: custom
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width: 242
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- data:
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context:
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enabled: true
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variable_selector:
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- '17669940249670'
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|
|
- result
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model:
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|
|
completion_params:
|
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|
|
temperature: 0.7
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|
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mode: chat
|
|||
|
|
name: Qwen3-30B-A3B-Instruct
|
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|
|
provider: yangyaofei/vllm/vllm
|
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|
|
prompt_template:
|
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|
|
- id: 8fdbc119-5c08-4eb4-9364-40deb1bb4b1f
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|
|
role: system
|
|||
|
|
text: '# 角色与核心任务
|
|||
|
|
|
|||
|
|
- 你是一名专业的IT支持分析助理，专门处理企业内部同事的IT咨询。
|
|||
|
|
|
|||
|
|
- **核心使命**：为同事提供准确、清晰且可立即执行的解决方案。
|
|||
|
|
|
|||
|
|
|
|||
|
|
# 处理流程与规则
|
|||
|
|
|
|||
|
|
|
|||
|
|
## 第一步：问答判断
|
|||
|
|
|
|||
|
|
- 判断知识库内容能否回复同事咨询问题。
|
|||
|
|
|
|||
|
|
- 此判断是后续流程的决策基础。
|
|||
|
|
|
|||
|
|
|
|||
|
|
## 第二步：分支处理与回复生成 (整合结束语)
|
|||
|
|
|
|||
|
|
|
|||
|
|
###情况一：知识库内容能够回复同事咨询问题
|
|||
|
|
|
|||
|
|
- **同时**，判断图文信息与同事咨询问题是否相关。
|
|||
|
|
|
|||
|
|
- **提取相关图文信息中的链接**，如”“提取其中的”https://yw-dify.dc.servyou-it.com“，进行全局规则中的**链接标准化**。
|
|||
|
|
|
|||
|
|
- **生成回复**：基于知识库内容和相关的图文信息，生成最终回复。
|
|||
|
|
|
|||
|
|
|
|||
|
|
###情况二：知识库内容不能够回复同事咨询问题
|
|||
|
|
|
|||
|
|
- **回复固定语句**："抱歉，您的问题可能不在服务业务范围内，请尝试调整其他问法。"。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局输出格式要求（仅当知识库内容能够回复同事咨询问题时生效）
|
|||
|
|
|
|||
|
|
- **结构化格式**，回复必须具有清晰的视觉层次，严格使用以下格式：
|
|||
|
|
|
|||
|
|
-- 使用标题（### 解决方案）表示回复。
|
|||
|
|
|
|||
|
|
-- 使用编号列表（1. 2. 3...）表示有顺序的操作步骤。
|
|||
|
|
|
|||
|
|
-- 使用项目符号列表（-）表示并列的要点或说明。
|
|||
|
|
|
|||
|
|
-- 关键信息（如服务器地址、代码关键字）使用行内代码标记（如 `hostname`）突出。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局内容质量要求
|
|||
|
|
|
|||
|
|
- **简洁精准**：确保回答直接精准有效，避免冗长，切勿过度赘述和扩展回答。
|
|||
|
|
|
|||
|
|
- **专业友好**：保持专业、耐心且友好的支持态度，理解同事的急切心情。
|
|||
|
|
|
|||
|
|
- **清晰准确**：确保技术术语解释清楚，步骤无歧义，信息准确无误。
|
|||
|
|
|
|||
|
|
- **回复有效性**：确保**解决方案**是准确的回复并给出了正确的执行方案。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局规则（所有分支适用）【要求】
|
|||
|
|
|
|||
|
|
- **版权合规**：如果知识库内容和同事咨询问题涉及破解、激活等风险内容，必须附加回复相关风险内容的免责声明。
|
|||
|
|
|
|||
|
|
- **链接标准化**：所有链接必须转换为markdown格式，不得出现原始链接，如”https://oa.servyou-it.com/，输出为[xxx](https://oa.servyou-it.com/)“，其中xxx根据上下文定义。
|
|||
|
|
|
|||
|
|
- **文字要求**：在**解决方案**中，不能包含文字"知识库"和"员工”。
|
|||
|
|
|
|||
|
|
- **文字替换**：在**解决方案**中，将"同事"文字改为称呼"您"。
|
|||
|
|
|
|||
|
|
- **回复字数**：回复字数不超过500字。
|
|||
|
|
|
|||
|
|
- **完全忠于知识库内容回复**：在**解决方案**中，不允许出现知识库外的拓展思考内容，包括dify的链接地址等。'
|
|||
|
|
- id: 034760a9-98ca-4e3a-a86d-269ca66a9e69
|
|||
|
|
role: user
|
|||
|
|
text: '同事咨询问题：{{#1766994739449.result#}}
|
|||
|
|
|
|||
|
|
知识库内容：{{#17675939731110.result#}}【附加：{{#17677497085030.result#}}】
|
|||
|
|
|
|||
|
|
图文信息：{{#context#}}'
|
|||
|
|
selected: false
|
|||
|
|
title: 本地大模型分析3
|
|||
|
|
type: llm
|
|||
|
|
vision:
|
|||
|
|
enabled: false
|
|||
|
|
height: 88
|
|||
|
|
id: '17669940385140'
|
|||
|
|
position:
|
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|
|
x: 5819.859752897343
|
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|
|
y: 1208.9998846785986
|
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|
|
positionAbsolute:
|
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|
|
x: 5819.859752897343
|
|||
|
|
y: 1208.9998846785986
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
code: "def main(query: str):\n extracted_content = \"\"\n query = query.strip()\n\
|
|||
|
|
\ if \"如果上述答案不是您想要的结果\" in query:\n before, separator, after =\
|
|||
|
|
\ query.partition(\"例如，您可以这样提问：\")\n if separator:\n if\
|
|||
|
|
\ after:\n extracted_content = after.strip()\n \
|
|||
|
|
\ else:\n after = query\n extracted_content\
|
|||
|
|
\ = after.strip()\n else:\n extracted_content = query.strip()\n\
|
|||
|
|
\ return {\n \"result\": extracted_content,\n \"clue_word\"\
|
|||
|
|
: before\n }\n"
|
|||
|
|
code_language: python3
|
|||
|
|
outputs:
|
|||
|
|
clue_word:
|
|||
|
|
children: null
|
|||
|
|
type: string
|
|||
|
|
result:
|
|||
|
|
children: null
|
|||
|
|
type: string
|
|||
|
|
selected: false
|
|||
|
|
title: 猜测问题提取
|
|||
|
|
type: code
|
|||
|
|
variables:
|
|||
|
|
- value_selector:
|
|||
|
|
- '17667264375750'
|
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|
|
- text
|
|||
|
|
value_type: string
|
|||
|
|
variable: query
|
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|
|
height: 52
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|
|
id: '1766994739449'
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|
|
position:
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|
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x: 4523.465086086416
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|
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y: 1701.4487797185989
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positionAbsolute:
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code: "def main(query: str):\n extracted_content = \"\"\n query = query.strip()\n\
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\ if \"如果上述答案不是您想要的结果\" in query:\n before, separator, after =\
|
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|
|
\ query.partition(\"例如，您可以这样提问：\")\n if separator:\n if\
|
|||
|
|
\ after:\n extracted_content = after.strip()\n \
|
|||
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\ else:\n after = query\n extracted_content\
|
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|
\ = after.strip()\n else:\n extracted_content = query.strip()\n\
|
|||
|
|
\ return {\n \"result\": extracted_content,\n \"clue_word\"\
|
|||
|
|
: before\n }\n"
|
|||
|
|
code_language: python3
|
|||
|
|
outputs:
|
|||
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|
clue_word:
|
|||
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|
children: null
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|||
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type: string
|
|||
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result:
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children: null
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type: string
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selected: false
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title: 猜测问题提取 (1)
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type: code
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variable: query
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role\": \"user\",\n \"content\": \"{{#17669960466150.result#}}\"\
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\n }\n ],\n \"stream\": true,\n \"encoding\": \"utf-8\"\n}"
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type: json
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headers: 'Content-Type:application/json; charset="utf-8"
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Authorization:Bearer ragflow-ZiYmIzMjcwYjk0ZjExZjBhODgzMDI0Mm'
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method: post
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params: ''
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retry_config:
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max_read_timeout: 0
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max_write_timeout: 0
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title: ragflow知识库 3 (1)
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type: http-request
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url: http://10.80.0.85:9380/api/v1/agents_openai/d4051f80dfdc11f0993d0242ac120006/chat/completions
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variables: []
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- data:
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dataset_ids:
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- 1aM5JfrtmBYtghXflTeQDOTiM0MaufWVaEpunkstrQr2DWCad1pyfImMvY9EDXJh
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- SouBCst5gmvLf9zgdmQZq3fT46jOWdR4r136JeI7ieO9n5FJVVzKCCd0aaLkQ6UK
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multiple_retrieval_config:
|
|||
|
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reranking_enable: true
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reranking_mode: reranking_model
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reranking_model:
|
|||
|
|
model: bge-rerank
|
|||
|
|
provider: langgenius/openai_api_compatible/openai_api_compatible
|
|||
|
|
top_k: 4
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query_variable_selector:
|
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|
|
- '17669960466150'
|
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|
- result
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|
|
retrieval_mode: multiple
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|||
|
|
selected: false
|
|||
|
|
title: 知识库图片检索 3 (1)
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type: knowledge-retrieval
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height: 118
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id: '17669960738730'
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position:
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sourcePosition: right
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targetPosition: left
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type: custom
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width: 242
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- data:
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context:
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enabled: true
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variable_selector:
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- '17669960738730'
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- result
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model:
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|||
|
|
completion_params:
|
|||
|
|
temperature: 0.7
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|||
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|
mode: chat
|
|||
|
|
name: Qwen3-30B-A3B-Instruct
|
|||
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|
provider: yangyaofei/vllm/vllm
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prompt_template:
|
|||
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|
- id: 8fdbc119-5c08-4eb4-9364-40deb1bb4b1f
|
|||
|
|
role: system
|
|||
|
|
text: '# 角色与核心任务
|
|||
|
|
|
|||
|
|
- 你是一名专业的IT支持分析助理，专门处理企业内部同事的IT咨询。
|
|||
|
|
|
|||
|
|
- **核心使命**：为同事提供准确、清晰且可立即执行的解决方案。
|
|||
|
|
|
|||
|
|
|
|||
|
|
# 处理流程与规则
|
|||
|
|
|
|||
|
|
|
|||
|
|
## 第一步：问答判断
|
|||
|
|
|
|||
|
|
- 判断知识库内容能否回复同事咨询问题。
|
|||
|
|
|
|||
|
|
- 此判断是后续流程的决策基础。
|
|||
|
|
|
|||
|
|
|
|||
|
|
## 第二步：分支处理与回复生成 (整合结束语)
|
|||
|
|
|
|||
|
|
|
|||
|
|
###情况一：知识库内容能够回复同事咨询问题
|
|||
|
|
|
|||
|
|
- **同时**，判断图文信息与同事咨询问题是否相关。
|
|||
|
|
|
|||
|
|
- **提取相关图文信息中的链接**，如”“提取其中的”https://yw-dify.dc.servyou-it.com“，进行全局规则中的**链接标准化**。
|
|||
|
|
|
|||
|
|
- **生成回复**：基于知识库内容和相关的图文信息，生成最终回复。
|
|||
|
|
|
|||
|
|
|
|||
|
|
###情况二：知识库内容不能够回复同事咨询问题
|
|||
|
|
|
|||
|
|
- **回复固定语句**："抱歉，您的问题可能不在服务业务范围内，请尝试调整其他问法。"。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局输出格式要求（仅当知识库内容能够回复同事咨询问题时生效）
|
|||
|
|
|
|||
|
|
- **结构化格式**，回复必须具有清晰的视觉层次，严格使用以下格式：
|
|||
|
|
|
|||
|
|
-- 使用标题（### 解决方案）表示回复。
|
|||
|
|
|
|||
|
|
-- 使用编号列表（1. 2. 3...）表示有顺序的操作步骤。
|
|||
|
|
|
|||
|
|
-- 使用项目符号列表（-）表示并列的要点或说明。
|
|||
|
|
|
|||
|
|
-- 关键信息（如服务器地址、代码关键字）使用行内代码标记（如 `hostname`）突出。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局内容质量要求
|
|||
|
|
|
|||
|
|
- **简洁精准**：确保回答直接精准有效，避免冗长，切勿过度赘述和扩展回答。
|
|||
|
|
|
|||
|
|
- **专业友好**：保持专业、耐心且友好的支持态度，理解同事的急切心情。
|
|||
|
|
|
|||
|
|
- **清晰准确**：确保技术术语解释清楚，步骤无歧义，信息准确无误。
|
|||
|
|
|
|||
|
|
- **回复有效性**：确保**解决方案**是准确的回复并给出了正确的执行方案。
|
|||
|
|
|
|||
|
|
|
|||
|
|
#全局规则（所有分支适用）【要求】
|
|||
|
|
|
|||
|
|
- **版权合规**：如果知识库内容和同事咨询问题涉及破解、激活等风险内容，必须附加回复相关风险内容的免责声明。
|
|||
|
|
|
|||
|
|
- **链接标准化**：所有链接必须转换为markdown格式，不得出现原始链接，如”https://oa.servyou-it.com/，输出为[xxx](https://oa.servyou-it.com/)“，其中xxx根据上下文定义。
|
|||
|
|
|
|||
|
|
- **文字要求**：在**解决方案**中，不能包含文字"知识库"和"员工”。
|
|||
|
|
|
|||
|
|
- **文字替换**：在**解决方案**中，将"同事"文字改为称呼"您"。
|
|||
|
|
|
|||
|
|
- **回复字数**：回复字数不超过500字。
|
|||
|
|
|
|||
|
|
- **完全忠于知识库内容回复**：在**解决方案**中，不允许出现知识库外的拓展思考内容，包括dify的链接地址等。'
|
|||
|
|
- id: 034760a9-98ca-4e3a-a86d-269ca66a9e69
|
|||
|
|
role: user
|
|||
|
|
text: '同事咨询问题：{{#17669960466150.result#}}
|
|||
|
|
|
|||
|
|
图文信息：{{#context#}}
|
|||
|
|
|
|||
|
|
知识库内容：{{#1767577724877.result#}}【附加：{{#17677487224360.result#}}】'
|
|||
|
|
selected: false
|
|||
|
|
title: 本地大模型分析3 (1)
|
|||
|
|
type: llm
|
|||
|
|
vision:
|
|||
|
|
enabled: false
|
|||
|
|
height: 88
|
|||
|
|
id: '17669960812650'
|
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|
|
position:
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|
|
x: 5888.374478810877
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|
|
y: -373.74936226508623
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|
|
positionAbsolute:
|
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|
|
x: 5888.374478810877
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|
|
y: -373.74936226508623
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|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
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|
|
type: custom
|
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|
|
width: 242
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|||
|
|
- data:
|
|||
|
|
items:
|
|||
|
|
- input_type: variable
|
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|
|
operation: over-write
|
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|
|
value:
|
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|
|
- '17669960466150'
|
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|
|
- result
|
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|
|
variable_selector:
|
|||
|
|
- conversation
|
|||
|
|
- memory_query
|
|||
|
|
write_mode: over-write
|
|||
|
|
- input_type: variable
|
|||
|
|
operation: over-write
|
|||
|
|
value:
|
|||
|
|
- '17669960812650'
|
|||
|
|
- text
|
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|
|
variable_selector:
|
|||
|
|
- conversation
|
|||
|
|
- memory_ans
|
|||
|
|
write_mode: over-write
|
|||
|
|
selected: false
|
|||
|
|
title: 全局变量-记忆前置问题和回复 (2)
|
|||
|
|
type: assigner
|
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|
|
version: '2'
|
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|
|
height: 110
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|
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x: 6176.5333029773565
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x: 6176.5333029773565
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|
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|
|
sourcePosition: right
|
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|
|
targetPosition: left
|
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|
|
type: custom
|
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|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
items:
|
|||
|
|
- input_type: variable
|
|||
|
|
operation: over-write
|
|||
|
|
value:
|
|||
|
|
- '1766994739449'
|
|||
|
|
- result
|
|||
|
|
variable_selector:
|
|||
|
|
- conversation
|
|||
|
|
- memory_query
|
|||
|
|
write_mode: over-write
|
|||
|
|
- input_type: variable
|
|||
|
|
operation: over-write
|
|||
|
|
value:
|
|||
|
|
- '17669940385140'
|
|||
|
|
- text
|
|||
|
|
variable_selector:
|
|||
|
|
- conversation
|
|||
|
|
- memory_ans
|
|||
|
|
write_mode: over-write
|
|||
|
|
selected: false
|
|||
|
|
title: 全局变量-记忆前置问题和回复 (3)
|
|||
|
|
type: assigner
|
|||
|
|
version: '2'
|
|||
|
|
height: 110
|
|||
|
|
id: '17669989513170'
|
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|
|
position:
|
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|
|
x: 6133.195841100804
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|
|
y: 1083.9264082053355
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 6133.195841100804
|
|||
|
|
y: 1083.9264082053355
|
|||
|
|
selected: false
|
|||
|
|
sourcePosition: right
|
|||
|
|
targetPosition: left
|
|||
|
|
type: custom
|
|||
|
|
width: 242
|
|||
|
|
- data:
|
|||
|
|
code: "import re\n\ndef main(arg1: str):\n result = re.sub(r'.*?{\"content\"\
|
|||
|
|
:', '', arg1, count=1)\n result = re.sub(r'.*?(\\\"\\\\n)', '', result,\
|
|||
|
|
\ count=1)\n result = re.sub(r'(\\\"}, \\\"finish_reason\\\".*)', '',\
|
|||
|
|
\ result, flags=re.DOTALL)\n return {\n \"result\": result,\n\
|
|||
|
|
\ }\n"
|
|||
|
|
code_language: python3
|
|||
|
|
outputs:
|
|||
|
|
result:
|
|||
|
|
children: null
|
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|
|
type: string
|
|||
|
|
selected: false
|
|||
|
|
title: 知识库格式修正1
|
|||
|
|
type: code
|
|||
|
|
variables:
|
|||
|
|
- value_selector:
|
|||
|
|
- '17669960576130'
|
|||
|
|
- body
|
|||
|
|
value_type: string
|
|||
|
|
variable: arg1
|
|||
|
|
height: 52
|
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|
|
id: '1767577724877'
|
|||
|
|
position:
|
|||
|
|
x: 5296.261648985534
|
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|
|
y: -151.6317444173636
|
|||
|
|
positionAbsolute:
|
|||
|
|
x: 5296.261648985534
|
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|
|
y: -151.6317444173636
|
|||
|
|
selected: false
|
|||
|
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sourcePosition: right
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|
\ }\n"
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title: 引导词格式修正
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code_language: python3
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result:
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title: 引导词格式修正2
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