{
  "name": "网络 / WiFi 故障排查",
  "category": "network",
  "description": "员工连不上公司 WiFi、有线网慢、IP 冲突、WiFi 认证失败、丢包",
  "estimated_time": 10,
  "difficulty": 2,
  "tags": ["网络", "WiFi", "有线", "IP冲突", "丢包"],
  "root_node": {
    "id": "fc-net-1",
    "type": "step",
    "label": "确认故障范围(单个员工/同楼层/全公司)",
    "status": "pending",
    "children": [
      {
        "id": "fc-net-2",
        "type": "decision",
        "label": "影响范围多大?",
        "yes_branch": {
          "id": "fc-net-3",
          "type": "step",
          "label": "【全公司/楼层】立即升级二线:网络团队",
          "children": [
            {
              "id": "fc-net-4",
              "type": "step",
              "label": "同时记录:故障时间 + 影响人数 + 现场照片"
            }
          ]
        },
        "no_branch": {
          "id": "fc-net-5",
          "type": "step",
          "label": "【单个员工】继续单点排查",
          "children": [
            {
              "id": "fc-net-6",
              "type": "decision",
              "label": "有线网 or WiFi?",
              "yes_branch": {
                "id": "fc-net-7",
                "type": "step",
                "label": "检查网线 + 换端口 + 重新拨号",
                "children": [
                  {
                    "id": "fc-net-8",
                    "type": "decision",
                    "label": "换端口能用?",
                    "yes_branch": {
                      "id": "fc-net-9",
                      "type": "step",
                      "label": "原端口硬件故障,工单报修"
                    },
                    "no_branch": {
                      "id": "fc-net-10",
                      "type": "step",
                      "label": "检查 IP 冲突:ipconfig /all + 释放续租"
                    }
                  }
                ]
              },
              "no_branch": {
                "id": "fc-net-11",
                "type": "step",
                "label": "WiFi 排查:重连 + 忘记网络 + 检查 SSID",
                "children": [
                  {
                    "id": "fc-net-12",
                    "type": "decision",
                    "label": "其他员工同位置能用 WiFi?",
                    "yes_branch": {
                      "id": "fc-net-13",
                      "type": "step",
                      "label": "员工设备问题:重装网卡驱动 + 升级系统"
                    },
                    "no_branch": {
                      "id": "fc-net-14",
                      "type": "step",
                      "label": "AP 信号弱:升级二线查 AP 部署"
                    }
                  }
                ]
              }
            }
          ]
        }
      }
    ]
  }
}
